Barton Hall Hotel & Spa

Arrived at 2 pm, front desk asked us to come back at 3, eventually checked-in at 3 ish, front desk informed that the Spa closes at 4:30. Rushed to the Spa straight after check-in, and the woman at Spa told us the Spa closes at 3:45 instead because they need time to "clean-up". So we ended up spending 15 mins at the Spa.. Went to the Spa next morning, only to find out the Spa was closed the whole day due to "maintenance"! Complained to the front desk when checked-out, and the lady said "well, it's not enjoyable when it's cloudy anyway". EXCUSE ME?! No compensation and nothing from the management to compensate for no Spa which is the obvious reason why people choose this place instead of a Holiday Inn... Not what a 4 star hotel service should be like! Will go to Rushton Hall Hotel next time...

Beautiful building great grounds room stunning clean staff very friendly and well presented areas

Spa access not clearly disclosed and disappointing stay We chose Barton Hall Hotel & Spa largely because of its high Expedia rating and the expectation of enjoying the spa during our stay. However, on arrival we were told that spa access for hotel guests is not guaranteed, as day spa and twilight bookings can take priority. This came as a surprise because the spa is presented as a complimentary amenity at the time of booking on the Expedia listing, with no indication that access may depend on capacity. The first time this was explained was at check-in after payment had already been taken, by which point we had travelled over 40 miles to the hotel with no practical opportunity to reconsider the booking or cancel without charge. While the hotel eventually found a spa slot for us, the interaction at reception felt uncomfortable and detracted from what was meant to be a relaxing visit. Room 18 also appeared to require maintenance, with marks on the walls, worn fixtures and deteriorating window frames. In general, parts of the building appeared tired, with uneven floors and visible cracking and bowing to the lounge ceiling that raised some concern. There were also safety issues: the bathroom towel rail became extremely hot and both my girlfriend and I burned ourselves on it, and I stumbled on a raised threshold entering the spa. Despite raising these issues afterwards, no apology or acknowledgement of the inconvenience was offered, which was disappointing.

The staff are very friendly and nothing is a problem if you need anything. The rooms are clean and spacious and the bed is very comfortable. Breakfast has a Fantastic choice and the evening meals are extremely tasty Will definitely be back soon. Excellent place for a few days relaxation

Nice clean tidy hotel staff nice rooms large a nd spacious very comfortable bed Nice open air car park

It was very serene and peaceful environment. Loved everything

Staff

My wife and I recently booked an overnight stay. First impressions were good. A beautiful building (only slightly ruined by the bank of Tesla charging stations). The friendly receptionist greeted us and explained everything we needed to know during our stay. I had paid extra to stay in one of the “Spa rooms” with a four poster bed. First impressions of the room were good. Very spacious, large four poster bed, large well heated bathroom. However, upon closer examination there was dust on the surface of the top of the bed frame, the headboard, and the surface of the metal light fittings either side of the bed. There were also cobwebs visible on the wooden beams. In the bathroom someone had placed a piece of plastic from a disposable razor into the bath overflow, Furthermore the floor behind the bath was thick with dust and cobwebs. The mastic/sealant in the bottom corners of the shower had areas of black mould on them. I tried to reach room service at around 20:00 to order drinks to be sent up. Both numbers provided just rang without being answered. Eventually I called the hotel reception externally from my personal phone. It was answered immediately.. Overall this was quite disappointing. Regardless of if I had paid for a basic room or paid extra for the upgraded room (which I did) the basic standards had not been met and a lack of attention to detail was evident. Hopefully this will be received as constructive criticism to help the management rectify these issues.

Clean room, nice evening meal and breakfast.

Comfortable room

I've been to Barton Hall before which made me want to again for a solo night away to rest before my baby is due. I was given a gorgeous superior room with a huge bed, standalone bath in the room and separate bathroom! I made use of the attached spa where the team were lovely. My only critique is the rooms at the front are quite noisy as you're next to the main road and the window are quite thin. Unfortunately a fire alarm went off twice at 7:30am the next morning which woke me up abruptly, the housekeeping where then knocking on the door at 8:55am, then the reception team were ringing the phone at 9am as someone else had checked out using my room number. Being heavily pregnant this wasn't the morning relaxation I was hoping for and I left quite disappointed. The fire alarm was caused by another guest smoking their room - its a shame that the team didn’t think to use this opportunity to offer gratitity to guests such a free breakfast to apologise for the disruption.

Clean room, great service and spa facilities

Great stay quick check in room lovely bed very comfy have booked to go again spa is great also

Brilliant place, no faults at all.

We loved every aspect of our stay, all the staff were just lovely and helpful, the room was beautiful, we used the spa when we checked in which was much needed after a long week, got back to the room and had room service, the food - wow! Slept really well, we had breakfast the following day which was so good, i saw it was a hot/cold buffet, which i had my reservations about as sometimes doesn't keep 'fresh' - it was so good though, the eggs were cooked to perfection and the yolk on the fried egg was a giveaway of good eggs, the perfect colour. We will definitely come back when we next need a night to recharge, i have recommended to everyone i've spoken to. Thank you Barton Hall

Lovely large rooms in a beautiful building

A very relaxing stay. The four poster room was fantastic ..very comfortable and spacious and clean with great views of the garden. Lovely meals and we enjoyed a few hours in the garden spa .

We frequently visit family in Kettering and were hoping Barton Hall would become our regular "go-to" hotel. Unfortunately, despite the lovely setting, several service and cleanliness issues made this a disappointing stay. The Positives: - The Property: The hotel itself is a stunning building. Our rooms were spacious, and the bathroom in the Superior room was particularly impressive. - Dining: Dinner in the restaurant was lovely; the food was high quality and the atmosphere was very pleasant. - Staff: Most staff members we encountered were polite and pleasant. The Issues: - Cleanliness: Upon arrival, we found black hairs on the bedding and towels in one of our rooms). Though we reported this and asked for the bed to be remade, we returned to find the same soiled pillow simply placed back on the bed. - Housekeeping: On our final day, neither of our rooms had been serviced. When I queried this at checkout I was told beds aren't made daily. For a 4-star hotel, this lack of basic daily service is unexpected. - Noise: As it was Christmas, there were loud parties on Friday and Saturday. We weren’t warned about this at check-in. Guests were shouting in the hallways until 1:30 AM, and the walls offered little soundproofing. When I asked for earplugs the next morning, none were available. Overall, while the building is grand, the attention to detail and service standards do not currently match the price point. We left feeling that this was not the 4-star experience we paid for.

Everything was great, we thoroughly enjoyed our stay.. will certainly be back! Thankyou

The room was very cold and the duvet very thin. I also had to carry my case up to the top floor. Good job I am a fit 79 year old.