馬洛 IHG 皇冠假日酒店，IHG 旗下酒店

Hotel looks so much nicer inside. Bar had great view of lake

Excellent staff. Very clear and spacious room. No broadcast facility on the tv which was disappointing

Room very clean comfortable bar and good swimming pool etc

Very cheap all round, dirty, staff not particularly friendly, put in a disabled room. Not a very enjoyable experience from start to finish. This hotel has gone down hill rapidly, sad to see.

Staff was friendly, the place is so clean with lovely facilities

Nice and clean hotel. Friendly staff. Prabhakar in reception was nice and helpful. Tasty food. Room service menu was also good. Nice and clean pool. Gym ok - machines rusty and noisy but can get things done. Recommend and will go again.

This is a nice hotel with good facilities: pool, gym, conference centre - all that is great. Front staff also nice and helpful . The one thing that is really POOR, and something I am always not looking forward is the breakfast. What a let down! I travel a lot and stay in various hotels in both UK and Europe - I have to say this is one of the worst breakfast you can get, just a tiny bit better that Travelodge (and there is come for free and not £19) - poor choice, options are boring, predictable, not at all health conscious, poor presentation and very mediocre quality.

Check in was okay although. I was given an accessibility room which I didn’t book. When using the shower the bathroom flooded. Disappointing stay this time.

Impolite reception, no manners, room thermostat did not work, not all room lights work.

Lovely stay. Started with such an excellent check in with Dinesh Motani. So professional and welcoming

Lovely clean and spacious rooms. Great breakfast selection.

Lovely hotel. Booked mainly for the pool and it was freezing, so never used it, they really could do with investing in a pool heating system for it, especially this time of year as it’s surrounded by glass.

All round superb stay - the curries are the best in town.

We have stayed at the Crowne Plaza on numerous occasions after the first time when we attended a near by wedding, we have tried alternative hotels but nothing comes close. We use all the facilities and everything is perfect the rooms are spacious modern and are always clean and we will return as soon as possible.

Room was large, comfortable, recently refurbished, clean

Clean room, friendly staff and lovely location.

The whole experience was wonderful. The only thing I didn’t like were the signs everywhere telling me what to score. It said if I gave 8 out of 10 this would not help the staff. Until I saw the signs telling me what to score I was very happy.

A vast improvement upon our stay last year. Lovely spotlessly clean rooms with all the things we value like minibar space for our own seasonal snacks & cheeses plus great pillow selection, excellent heating, great lighting, good magnifying mirrors in the bathroom and deep soaking tub. Plus a great pool & sauna, attentive friendly staff...and easy to use Wifi.

The room didn’t work properly had to go the reception three times on a single occasion to fix my room key. Toilet sink was dirty when mentioned to staff it was ignored

Spa was ok