黑潭希爾頓歡朋酒店

Clean

The room was advertised at over 400 sq ft with a roll in shower. The room was half the size. The first person I raised with said it was correct and the room was indeed over 400 sq ft. Then when I raised it with expedia the hotel lied to them and said they had spotted the mistake and moved me - they had not. Then I spoke to the manager who assured me it was just a mistake on expedia and they would come back to me and make sure the listing was changed. A week and a half after my stay and raising all of this I have heard nothing of consequence back and the listings (just checked it) still states over 400 sq ft and a roll in shower (also not true)

From the moment I walked in I regret booking this place .The reviews from previous people were ok and I decided to book the place. For the very first time ever I felt unsafe and worried parking my car there at night .The staff were very nice but they had no presence around so sitting around the bar felt unsafe .We were approached by someone wearing a hoodie inside trying to sell us perfumes. The soundproofing in the room was shocking, kept wake by the footsteps of people above us ,we could hear them moving around . The breakfast was cheap stuff and with that sort of crowd I felt I was at McDonald's. Bad experience, felt relieved when I left the place

It was a nice stay

Clean room easy parking good breakfast

Having a free car park on site was great. The bed was comfortable however the temperature control is the room is not great.

Poor service - reception team in evening rude

Lovely large bedroom suite, spotlessly clean and well maintained plus quiet Check in was smooth and quick and welcoming Bar service was excellent Breakfast buffet had plenty of choice and overall a very comfortable experience

Courteous staff

Good staff and clean reception

Excellent

The best hotel I have ever stayed

Lovely stay, friendly staff and modern facilities. Clean gym. I believe the hotel should be rated higher than 3*s. Pillows not quite to my comfort and quilt is a little limp but this really didn't impact my stay that much. Shower could be a bit more powerful too. Finally, breakfast needs to be replenished and tables cleared faster. We will be back, thank you.

Only downside was the lack of breakfast available and extremely long wait for food

Meet our needs

The member of staff at check in (on 23.10.25) was extremely helpful as our room required to be changed. He telephoned to make us aware ahead of our arrival and dealt with everything professionally when we arrived to check in. Thanks to him our experience was very good and we thanked him for that. The food was all ideal and the room was clean, comfortable, safe and quiet. Would be happy to stay here again.

The shower flooded the bathroom floor, the drain was blocked. Water was flowing in to the bedroom area. We had to go to reception to get extra towels to mop up the water and to place on the floor so that we would not slip on the floor and to unblock the drain ourselves which was not very pleasant. Reception did say we should have called & they would have got maintenance, bit difficult when you’re soaking wet and very tired.

Room was clean

Great stay

Breakfast was great, fresh and readily stocked by the lovely staff