伯恩茅斯皇家沐浴 Spa 飯店

The reception staff on check in were very rude and unhelpful

Room was quite tired looking. Although appeared clean at first, noticed dusty bathroom, shower head partially blocked, grubby headboard. Staff very polite.

Magnificent building, up graded room

My husband and I stayed at the Royal Bath Hotel, Bournemouth, on Saturday 24th January and experienced very poor service – we understand other guests raised similar concerns. We were in Room 573, which was cold (estimated 14-17°C) on arrival. I reported this to reception, who said heating operated on a timer and would start soon. After waiting two hours with no change, my husband returned to suggest bleeding the radiator. A manager attended and did so, but the radiator only became lukewarm and failed to heat the room before the timer switched off. We tried to run a hot bath, but the water was not warm enough, and the bathroom towel radiator was not working. This was unexpected as my husband stayed here two weeks prior without issue, and we understood the hotel holds a four-star rating. When we raised the issues again, the manager seemed reluctant to help. He agreed to switch heating on but said no thermometer was available, and gave no valid reason for the bathroom radiator not working. To our surprise, he said: “This is not the Hilton – in fact, this hotel doesn’t even have any star ratings, so you shouldn’t really complain.” He provided extra blankets and overrode the timer, but this came too late. He offered free leisure access, which we had already paid for, with no other compensation. We booked for a pleasant break, but this was completely ruined. We trust you will address our concerns appropriately. Regards, Wahid Faquir

The hotel was lovely. The room was in poor state and needs a good update to justify costs. Breakfast was sadly below a good standard and not value for money. Bed linen very clean and the bed was very comfy. Overall, 5 out of 10.

Gammalt, slitet, dålig säng, inget tryck på vatten i dusch och handfat, kallt på rummet och dom städade inte rummet en ända gång.

Staff all very friendly! Lovely lounge area to sit and have a drink. Great location.

Room clean,Fresh Towels,Tea coffee etc.Staff in bar very friendly, Food in bar was good

The heating was on full blast all day and night and u couldn't turn it off, reception told me it went off at 10pm came back on at 6am which never happened so too hot and stuffy to sleep. The beds were hard and the pillows were hard so very uncomfortable sleepless night. The fire alarm went off at 5am, when we left we weren't asked how r stay was and no apology for the alarm going off.

Good food Shame that use of the pool was at a charge Lovely staff Amazing decor inside Outside a little shabby

A wonderful stay overall. Clean rooms, attentive staff, and a great atmosphere. I’d definitely stay here again.

Nice location, but some rooms look very tired and some staff not very customer friendly. Thanks

The check in was easy as the room was ready for us, the room has been updated and was very nice.

Manager was very llll

Very dated room with a damp smell damaged furniture and an very uncomfortable bed

Unfriendly staff on arrival Not the best reception/ first impression Not given any information about our stay, the hotel facilities or where to go Car keys taken off us on arrival Lovely room but no housekeeping for four days, not explained or advised about putting rubbish out for collection/ no fresh towels Room needed cleaning, first impression great/ nice cleaned beds but every ledge had dust on it / dusty skirting boards, window frames dirty Breakfast section was good but when we had ours at 9am - food dry and eggs hard very disappointing Bar staff- lady in the bar on our arrive was excellent, very helpful and approachable. SPA staff helpful but no tokens to lock valuables away or robe that fitted- extra costs evening entertainment very good

We had a great stay evening dinner was delicious the room was very clean and inviting very good night sleep and then a very good breakfast will be staying again in a couple of weeks

I refused to stay, it was so poor at this hotel. I left after a few hours. From the very beginning the valet parking was a joke and the cars were backed up into the main road, causing a traffic jam. online check-in is a pointless as it takes just as long to check in. My room was so far up in what felt like Rapunzel's tower and you could feel the cold and damp the higher up you got. I would hazard a guess that these may have been the staff quarters last century. It felt like you weren't part of the hotel. On my way up I saw a couple of ladies and they were on their way down to complain about damp. Then when I went down to ask about the heating as my room was freezing, I passed a couple trying to climb to the 'tower' with a wheelchair, and the lady, who was disabled desperately trying to walk up the stairs. They said they had told them on the booking about having a disability. I was told the heating only comes on 4pm-10pm and they don't provide heaters, but that I could have some blankets. The patronising manager who came to bleed the radiator in my room, simply wouldn't except that I was very unhappy with being in a cold room with no heating past 10pm. He did nothing to validate my complaint. I ran the water in the sink and saw bits in the sink, I cleaned the sink, but when I ran it again the same thing happened, I tried the bath, same again. Clearly dodgy old pipes, I'm contemplating the water board. Thankfully I hadn't drank any, I'm worried about Legionnaire's.

Convenient hotel, when going to the theatre.

extra blankets supplied, heating inadequate throughout, none in narrow windowless bathroom. Staff welcoming overall experience disappointing