艾澤城堡飯店

I recently booked a Superior Double Room with Balcony at Chateau Eza Hotel through Expedia, expecting to enjoy the beautiful sea and mountain views as shown in the hotel's official photos and Expedia’s listing. Based on these images, I was willing to pay EUR 590.40 per night for this experience. However, upon checking into my room, I was extremely disappointed to find that at least six large sun umbrellas were tightly positioned together, completely blocking the view from the balcony. This significant obstruction was nowhere reflected in the official images or booking platform, making it misleading and unfair to guests who travel far and pay a premium for an unobstructed view. This misrepresentation is deeply frustrating and does not align with the expectations set by your advertisements. I kindly request a compensation or a resolution, as I believe transparency and accuracy in hotel listings are essential for customer trust. Additionally, I would appreciate clarification regarding how such misleading representations are addressed to prevent future guest dissatisfaction. I look forward to your prompt response regarding this matter.

They didn’t provide heating in one of the living rooms, making it cold at night. The spa feature in the bathtub wasn’t working, and the sofa bed was sagging and uncomfortable. It seems like the furniture and amenities are outdated.

無與倫比

Everything are so good !

Helpful staffs! Totally fulfilled my request! Highly recommend!

Great services, we had our wedding ceremony and nights here, the view, people, and facility are incredible

房间没有想象的大，和网上的照片不一样，但是早餐位置十分好，虽然贵，但是值得。 十分漂亮的地方

太棒了，景色一流，还给我看upgrade了，酒店员工很nice，总之就是一次amazing的体验

酒店房間美麗而舒適，可提供的服務應有盡有，風景非常優美，在露台可看到宏偉的山海景，服務人員貼心有禮，雖然沒有電熱水壼，但每晚也會提供一壺熱水、花茶和小點心。附近環境古樸美麗，飯店人員推薦的餐廳非常美味！

很棒的飯店！

超美的Eze，个人觉得来这里一定要住上几天。当初在城堡和金羊里纠结许久，最后还是选择了城堡。酒店在村子里面，要往山上走，但山下的酒店接待处的服务人员都会帮你停车搬行李，服务很到位。酒店并不大，我们住的是一个两层楼的复式，感觉更有做当地村民的感觉。酒店的米其林餐厅也是一定要尝的，无敌的景观加美食，感受太美好。当然时间允许的话，我建议金羊和城堡都住住，不一样的风格，但都很棒。

環境服務都是頂級的，有機會一定再住

Overall a good experience, but by any means a great experience. For a hotel with these ratings, the expectations are not met: none of the showers worked properly- one was leaking, the other one didn’t work. The room is market as it has a balcony with ocean view: that was true, as was ‘some’ ocean view, otherwise it was a lot of ‘roof view’ of the adjacent building. Some of staff members was trying to do their best (the valet team was fantastic as they have a very hard job to move the luggage up and down on a lot of stairs), but some of them just average not something expected from a hotel with such ratings … and rates (ie at check out they charged us one night more for the parking, the offer for transportation was just outrageous- ie 3 times the taxi rates for same type of car…). On the other hand, pleas do yourself a favor and don’t go to the hotel’s restaurant: the service is just bad and the food not so great either (at least for the expectation from a Michelin star restaurant). Let’s start with the reservation: we asked for dinner reservation, and they booked us at 8:00 pm, when the best time is 7:00 pm so you can enjoy the sunset- they didn’t mention / offer this, albeit the restaurant was half booked when we arrived. They asked for formal dressing: don’t worry - they do not reinforce: the people are showing up in T shirts and flip flops. Now the service: we asked for sparkling water, obviously they brought us still water; they brought us the drinks ordered by others …

Great stay as a whole! The only complaint was that almost every night there was a private event going on in the dining/bar so there was no place for guests staying at the hotel to have drinks or dinner. The hotel should have a place where guests can use regardless of a private event.

I couldn’t tell from the online photos that there would be so many tourists, so I was really surprised by the crowds. One more thing, after getting out of the taxi, the staff carried our luggage to the room, but I wouldn’t have been able to get there without their help. It might be tough for people who aren’t confident in their mobility or who need a cane. Of course, thanks to that, the view is excellent.

Unique hotel with incredible views and top notch service. Highly recommend!

Experiencia unica!

Beautiful old charming property full of character. Quiet at night, great dining options.

Perfect stay at this wonderful property with its attentive staff and amazing meals.

Great hotel. Great service. A very special experience. Highly recommended