Chateau Eza

Overall a good experience, but by any means a great experience. For a hotel with these ratings, the expectations are not met: none of the showers worked properly- one was leaking, the other one didn’t work. The room is market as it has a balcony with ocean view: that was true, as was ‘some’ ocean view, otherwise it was a lot of ‘roof view’ of the adjacent building. Some of staff members was trying to do their best (the valet team was fantastic as they have a very hard job to move the luggage up and down on a lot of stairs), but some of them just average not something expected from a hotel with such ratings … and rates (ie at check out they charged us one night more for the parking, the offer for transportation was just outrageous- ie 3 times the taxi rates for same type of car…). On the other hand, pleas do yourself a favor and don’t go to the hotel’s restaurant: the service is just bad and the food not so great either (at least for the expectation from a Michelin star restaurant). Let’s start with the reservation: we asked for dinner reservation, and they booked us at 8:00 pm, when the best time is 7:00 pm so you can enjoy the sunset- they didn’t mention / offer this, albeit the restaurant was half booked when we arrived. They asked for formal dressing: don’t worry - they do not reinforce: the people are showing up in T shirts and flip flops. Now the service: we asked for sparkling water, obviously they brought us still water; they brought us the drinks ordered by others …

Great stay as a whole! The only complaint was that almost every night there was a private event going on in the dining/bar so there was no place for guests staying at the hotel to have drinks or dinner. The hotel should have a place where guests can use regardless of a private event.

I couldn’t tell from the online photos that there would be so many tourists, so I was really surprised by the crowds. One more thing, after getting out of the taxi, the staff carried our luggage to the room, but I wouldn’t have been able to get there without their help. It might be tough for people who aren’t confident in their mobility or who need a cane. Of course, thanks to that, the view is excellent.

Unique hotel with incredible views and top notch service. Highly recommend!

Experiencia unica!

Beautiful old charming property full of character. Quiet at night, great dining options.

Perfect stay at this wonderful property with its attentive staff and amazing meals.

Great hotel. Great service. A very special experience. Highly recommended

A very nice high end property. Good location and majestic views.

Perfect

Excellent service and good food

I recently booked a Superior Double Room with Balcony at Chateau Eza Hotel through Expedia, expecting to enjoy the beautiful sea and mountain views as shown in the hotel's official photos and Expedia’s listing. Based on these images, I was willing to pay EUR 590.40 per night for this experience. However, upon checking into my room, I was extremely disappointed to find that at least six large sun umbrellas were tightly positioned together, completely blocking the view from the balcony. This significant obstruction was nowhere reflected in the official images or booking platform, making it misleading and unfair to guests who travel far and pay a premium for an unobstructed view. This misrepresentation is deeply frustrating and does not align with the expectations set by your advertisements. I kindly request a compensation or a resolution, as I believe transparency and accuracy in hotel listings are essential for customer trust. Additionally, I would appreciate clarification regarding how such misleading representations are addressed to prevent future guest dissatisfaction. I look forward to your prompt response regarding this matter.

とにかく景色が素晴らしい。ホテルゲスト専用のテラスでウェルカムドリンク、朝食がいただけてそれだけで価値があります。 お部屋はやはり海がのぞめるところがよいかと思います。 サイトではわかりにくいですが、海に面していないお部屋は広さがありとても素敵ですが、窓が少なく開放感があまりありません。

완벽한 숙소와 다이닝

This place may be the most beautiful place we have ever stayed. I cannot recommend it enough.

Words cannot describe the beauty and unique property here. Breathtaking. We loved it!

Although not for people with mobility issues Chateau Eza is a gorgeous place. Love it.

There were a couple of things not quite right about this. It's a premium hotel at a premium price. On arrival. We were told that the restaurant was closed for the two nights of our stay and that we'd been sent a message about it. Perhaps we had but the message I received through Expedia was blank with the hotel's logo. So my guess is the cut and paste from Microsoft word without removing formatting characters which rendered their text invisible and Expedia doesn't seem to have a message store where I could attempt to recover it or read it. So I didn't have the opportunity to make alternative arrangements. We were offered dinner by room service. Now in a celebrated restaurant that should be fine. More than fine. But the food that turned up was prepared and served with no love or finesse. I wouldn't serve it at home. And while so many things about this, hotel are right, my lasting memory will be a ball of flaccid called pasta, and the three members of staff who told me they'd sent a message. So that was that with not a hint of apology that the message didn't reach me

This is a beautiful place to stay. We got a lovely welcome drink with magnificent views. Bed and room was large and comfortable.

Lovely Hotel , perched on top of tiny medieval village,