NH Collection Berlin Mitte Friedrichstrasse

The hotel is located at a convenient location where close to shopping and sightseeing areas. The room is clean, and the service is attentive.

Very convenient location, spacious room and helpful staff

地點佳，附近商店與超商營業到很晚，搭一站就到柏林總火車站了

寢具與睡床非常舒適,給予了我四晚的好眠. 房間內捨棄一班常見的地毯而採用木夾板, 清潔與否一目了然,也讓我很放心在地板上做一些健身運動. 地點非常好,無論是搭乘大眾交通工具或試圖不去附近景點都非常方便. 唯一一點挑剔是房門的隔音不是太好,有兒童在走道奔跑時房間內會聽見清楚的聲響並感受到震動.

Large modern room. Quiet despite being on a busy road. Very convenient location close to train station and in walking distance of many sights. Didn't have breakfast at the hotel but plenty of options nearby. Pleasant staff.

Room was clean and staff was lovely. Right in the centre of Berlin next to the station

Hôtel qui devrait rénover une partie de son bâtiment. Assez déçu du standing.

This hotel is just across from a main train station and easily walkable to major attractions. Despite its central location it was very quiet in our 7th floor room.

Nice building, room. comfortable bed, good location,very good breakfast, would stay there again

We found the hotel central for tours, dining and shopping. The hotel was very good, but the housekeeping for the rooms was not good.

Todo excelente. Muy recomendado.

The hotel is right next to Friedrichstrasse station so it is super convenient to move around Berlin. The room is spacious and well equipped. Highly recommended if you are visiting Berlin for the first time.

My stay at this hotel was highly disappointing. Several in-room issues stood out: the security box didn’t work, the air conditioner was extremely loud and disrupted my sleep, and the curtains were dirty and stained. The mattress and headboard were damaged, and parts of the flooring were peeling. However, the most serious problem was the attitude of the staff. When I asked to change rooms, I was told there were no alternatives. Upon asking if there was any possible solution, I was met with a harsh retort: “Didn’t you hear what I said?” The next morning, another staff member responded in the same dismissive manner. At no point did anyone offer an apology. This appears to reflect a broader issue with customer service at this hotel. Other points: free bottled water was only provided at check-in, and out of three elevators, one was always out of service while another often malfunctioned. Though the lobby was nicely decorated, it felt like the rooms and facilities had been neglected. The positives were limited to strong shower pressure, effective soundproofing, and a convenient location near the station. Still, considering the price, there are far better options elsewhere. I will not be staying here again.

Great attention! Thanks!!!

宿泊費は予約時にすべて支払済みにしていましたが、市税だけは現地での支払となっており、その金額が日本円で明確に記載されていました。 しかし、現地ではそれを上回る金額( 倍程度 )を要求されました。チェックアウト時に領収証を要求しましたが、カードで支払ったので発行できないと言われました。 他のホテルではカードで支払っても、きちんと領収証がもらえていたので。 何が加算されているのか不明のまま、帰国後にHotels.comに確認してもらったところ、市税の他にベルリンだけにかかる税金があるとのことでした。 しかしこれも市税ではないのでしょうか。 2つの市税が合計で1万円もかかるなんて、予約時には全く記載されていなかったので、現地では不信感しかありませんでした。 この場合、Hotels.comはなぜわからなかったのでしょうか。すべて含めての金額がわからないと非常に困ります。ホテルを選ぶ時は設備や場所も大切ですが、金額も重要ではないかと思います。 こんなことは初めてでしたので、非常に困惑しましたし、騙された気分です。 ホテルの位置は駅からすぐのところで利便性は高かったので、非常に残念です。

Pour le nombre d’étoile, je m’attendais à un meilleur standing.

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Great spot for exploring Berlin

Top service unkompliziertes einchecken und bei Änderungen genauso

Kein guter Zustand.