The staff were, from checkin until leaving, the saving grace for this hotel.
They helped us send luggage to our rooms during checkin (was busy and had to wait), explained everything clearly, and when I came across minor issues came to the rescue immediately.
The room had really good unobstructed ocean views for those who like that, and a Japanese style screen door to add to aesthetics. The bathroom is a full sized one, larger than your typical business hotel, heated mirror in the center so it didn't fog up.
Here comes the issue, when we first checked in the room slippers were so old and crusty the leather was breaking off, and there was cellotape and hair stuck to the bottom. (not a huge issue) So I thought, it's all carpeted anyway so let's just go barefoot, should be fine, big mistake, there was somebody's toenail and leftover rice (dried already by this time) on the carpet, which I stepped on 2 seconds after saying "should be fine".
Once again the staff came to the rescue inmediately after hearing my complaint and I must give them credit. New slippers and a quick go over the carpet.
We were on our way to Disney the following day so they also offered a taxi ride to the entrance.
Really appreciate the team responding quickly and the whole time was very professional and genuinely caring. It's peak season so I assume housekeeping is under stress...