Smart Place Inn Kyoto Nijojo Horikawa

很好很棒又乾淨服務好 地點還不錯一切都很好

房間整潔乾淨, 附近是住宅區, 所以唔會太嘈. 行1分鐘就到三条通, 有超市小店, 行7-10分鐘有巴士站, 地鐵站到其他景點. 雖然夜晚夠靜, 但小心點行大街到酒店問題不大

從check in 到check 全都無人化服務 E-mail 很重要

出發前只收到Hotels.com 的確認信，一直收不到酒店的邮件，因為看到收言說酒店前台是沒有工作人員的，須要由酒店的電郵得知入住方式，於是發了好幾封邮件到酒店咨詢邮箱，但一直沒有得到回覆，又見有留言說酒店是入住當天才會發確認邮件，結果到達當天依然沒有收到。用酒店前台提供的電話撥打24小時熱線，卻一直沒有人接聽，因為到酒店時已經是零晨時間，不得已只好自己另找酒店，到第二天才聯繫到酒店人員。 酒店的回覆是有我的預訂紀錄，但因為留下的聯絡電郵是Expedia 的，所以他們只發了確認邮件給Expedia, 但我說我是在Hotels.com 訂的酒店就說不清楚。我再問我發了好封咨詢電郵，卻沒有回覆，酒店就說因為不是酒店所知的寄件人，酒店不會回覆，微信也是，一直沒有回覆。 最終酒店只退回了我第一晚的房費，並沒有其他賠償，只叫我跟Hotels.com 聯系，Hotels.com 的熱線只接聽過一次，中途斷線後就再也打不進去。電郵也只是跟我確認了收到退款就完了。 酒店與Hotels.com 根本沒有理會到遊客長途跋涉到達酒店卻不能入住，還要另外自行找酒店的苦況，我不會評價酒店的設備如何，因為只是這樣的體驗已經令我不會再想入住了。 另外，酒店大門的密碼鎖我隨便試了幾個就成功開到門了。

從大阪來京都可以使用阪急京都線可直達大宮站（約45分鐘），走來飯店7分鐘，離公車站也蠻近的。走10分鐘有百元商店和超市。飯店品質很棒。若是check-in上有問題，可以使用飯店附的電話聯絡協助。另外飯店提供的handy非常方便，整體來說很推薦。

宿泊階行エレベーターがフロントの奥にあるのでセキュリティ万全。 部屋に衣類芳香消臭剤、バスルームにクロースラインロープやシャワーカーテンポールがあったか覚えていませんが、ホテルに1階にコインランドリーがあるので長期滞在問題なし。 部屋にはPC作業などできる程度の机がありリモートワークや出張中の事務作業も可能。 商店街近くの立地ですがあまり騒がしくありませんでした。

プライベートな空間を確保しつつ寝るだけのホテルであれば十分すぎるほど。

Everything was fine overall, except for one concerning incident: a staff member opened our door to let another guest in without verifying their room assignment. Although they later apologized, this is a serious breach of security. Fortunately, we were in the room at the time, and as a couple, the situation was manageable. However, had one of us been alone, out of the room, or in the shower, it would have been entirely unacceptable. The hotel should ensure guest safety and privacy.

部屋はとてもきれいで清潔で良かったです。 ただ、チェックイン前に荷物を預かっていただいたのですが、狭いフロント前に置かれるので、スタッフが目を離した隙に外部から簡単に盗られるのでは？と不安になりました。 預かる荷物の保管スペースは安全な所に確保していただければと思います。

Ein modernes, sauberes und smart eingerichtetes Hotel mit allem was man für einen Städtetrip braucht. Die Lage ist super, Anbindung an die Stadt und Umgebung sehr leicht zu Fuß oder mit öffentlichen Verkehrsmitteln. Nettes und hilfreiches Personal. Gerne wieder.

Convient but there is another smart place inn there is closer to station. This one is placed in the middle of two stations - both 8-10 min walk. Quite area to stay even though it is close to centrum. Room has a fairly size - could maybe ude a deep cleen because there was kinda dusty. The staff were very friendly and helpful.

Es muy tranquilo y con una muy buena ubicacion, el personal es muy amable y atemto te van guiando

Great hotel! Great area!

Good location, attentive staff, all appliances were clean and in working order. Would stay here again.

初めてビジネスで利用させていただきました。疲れを癒すお風呂が更にお疲れの場に バスルームにはシャンプー二本とコンディショナーが一本 どうやって体を洗うのでしょうね？ 疲れていたのでロビーに連絡をするのも面倒で自分が持参しているボディーソープを出して使いました。

Great location The other Smart Inn is closer to public transportation This location you need to walk further

The room want give but it was efficient. Comfortable and a place for everything. Clean.

部屋もきれいでとても快適に過ごせました。

M‘s Inn Omiya Kuromon is definitely a recommendable place to stay in Kyoto. It is located in a very quiet neighboorhood, so it will be hard to find open restaurants at night. Very convenient is the free shuttle bus from the M’s Information Center just outside the Kyoto Main Train Station. You can also keep your luggage there or let it send to your hotel but check the timetables before. The staff at the information center was unfortunately super rude and impolite which provided a very bad first impression to us. However, the staff at our hotel was always nice and helpful. Our transportation hub for trains and all buses was the Omiya station which is a 600 meter walk away. It is quite a pain to walk this distance several times. There is another M‘s Inn closer to the station, we would look for a room there next time. However, the station is good because you have direct access to the train to the Arashiyama Bamboo Forest and it is just 2 stations to Karawamachi with many restaurants and access to the Gion area. Our room was small but thats normal in Japan. It was located at the end of the floor so the internet connection was a bit slow which is the only minus. They clean the room just every 3 days which is okay since they change the towels every day if you like. Laundry is for free which is a big plus. However, the dryer needs very much time, so only use this for small laundry. We stayed 5 nights here and slept well. We can definitely recommend this hotel.

The location was great as we were off the beaten track and had a good insight into more local Kyoto rather than the key tourist areas. The hotel itself was great but the staff weren’t very personable. The advertised ‘staffed desk’ is probably an overeach as we had to check in and out through an iPad. The room and amenities were very good