Sunway Hotel Big Box

Amazing 2 nights stay in the family suite. Hotel room is very new, clean and the bed is amazingly comfortable and good quality. There's a sofa bed in their family suite as well to utilise. TV has the capability to cast from phone which is useful for me to put up some cartoon for my boy. The Big Box mall is just below the hotel with a few restaurants, entertainment and shopping for convenience. Hotel is near legoland as well, just a short ride away. But we had a hard time getting a grab on a Saturday morning to legoland, so ended up had to drive there instead. Service staff is amazing, special shutout to relations manager Vivienne who display warm and professional services at the check in counter. Also, service excellence to the manager that handled the queue during breakfast in the restaurant on 5th March. Even though the queue is really long on the Sunday morning 9am+, he displayed fairness to the guests by explaining to the one of the behind guests that they cannot beat the queue to join their friends' table in the restaurant when their friends were almost done with their breakfast. Hotel maybe can explore the option of providing in room breakfast service to avoid long queue during weekend peak morning. Also considering provided child stool for toilet sink area to attract families into the hotel as my boy says that he enjoyed this hotel more than the one in the attraction park.

Great place to stay as always, first booking on this platform and got complimentary upgrade. Breakfast was good too.

Very nice place, everything was good!! Hopefully there’ll be netflix installed!

Nice place , clean , comfortable , i always choose here wherever i outstation also easy for me to drive in Singapore via tuas