Sunway Hotel Big Box

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9.0
/10
Exceptional
211 reviews

What Guests Say About Their Stay

Liang J.

9.4
/ 10
Amazing 2 nights stay in the family suite. Hotel room is very new, clean and the bed is amazingly comfortable and good quality. There's a sofa bed in their family suite as well to utilise. TV has the capability to cast from phone which is useful for me to put up some cartoon for my boy. The Big Box mall is just below the hotel with a few restaurants, entertainment and shopping for convenience. Hotel is near legoland as well, just a short ride away. But we had a hard time getting a grab on a Saturday morning to legoland, so ended up had to drive there instead. Service staff is amazing, special shutout to relations manager Vivienne who display warm and professional services at the check in counter. Also, service excellence to the manager that handled the queue during breakfast in the restaurant on 5th March. Even though the queue is really long on the Sunday morning 9am+, he displayed fairness to the guests by explaining to the one of the behind guests that they cannot beat the queue to join their friends' table in the restaurant when their friends were almost done with their breakfast. Hotel maybe can explore the option of providing in room breakfast service to avoid long queue during weekend peak morning. Also considering provided child stool for toilet sink area to attract families into the hotel as my boy says that he enjoyed this hotel more than the one in the attraction park.

Adi Sufyan

10.0
/ 10
Great place to stay as always, first booking on this platform and got complimentary upgrade. Breakfast was good too.

Noelle

10.0
/ 10
Very nice place, everything was good!! Hopefully there’ll be netflix installed!

LIM

10.0
/ 10
Nice place , clean , comfortable , i always choose here wherever i outstation also easy for me to drive in Singapore via tuas
In the Area
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Persiaran Medini 6, Bandar Medini Iskandar Puteri, Nusajaya / Legoland, Johor Bahru, Johor, Malaysia, 79250

Main Facilities

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This accommodation offers:
Poolside bar
Children pool
Swimming pool
Parking
Airport transfer
Restaurant
Luggage storage
Elevator
Family room
Sunway Hotel Big Box is a 4-star hotels that has been welcoming guests since 2020. The accommodation went through a renovation in 2021. Sunway Hotel Big Box is part of Sunway Hotels and Resorts MY under Sunway Hotels and Resorts. There are 284 rooms spread across 15 floors.
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What's around Sunway Hotel Big Box

Persiaran Medini 6, Bandar Medini Iskandar Puteri, Nusajaya / Legoland, Johor Bahru, Johor, Malaysia, 79250
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Discover More About Sunway Hotel Big Box

Overview of Sunway Hotel Big Box

Sunway Hotel Big Box is a four-star hotel built in 2020, with its most recent renovation listed as 2021, which makes it one of the younger properties in Sunway City Iskandar Puteri. Its defining feature is the one its own operator, Sunway Hotels & Resorts, puts first: the hotel connects directly to Sunway Big Box Retail Park, which the brand describes as Malaysia's first hybrid retail park, an open-air mall built around a minimalist warehouse concept and set within 24 acres of green space.

The property is listed on Traveloka at Persiaran Medini in Bandar Medini Iskandar Puteri, within the Nusajaya / Legoland area of Johor Bahru, postcode 79250. The official site places it at the heart of Sunway City Iskandar Puteri, surrounded by greenery and only moments from major highway connections. The building rises 15 floors and holds more than 270 rooms and suites, with one restaurant and one bar on site.

For travellers coming from Singapore, the appeal is easy to read. Sunway Hotel Big Box sits in the same township as LEGOLAND Malaysia, which the hotel lists as about seven minutes away, and it offers a complimentary shuttle there for in-house guests. That combination of a theme-park base, a retail park next door and family-sized suites shapes most of what follows on this page.

Room Types at Sunway Hotel Big Box

The official site lists six room categories and four suites. Bed configurations, sizes and occupancy below come from the hotel's own rooms page; the exact names shown on Traveloka's booking widget may differ slightly, so match the description when you choose a rate.

Deluxe King and Deluxe Twin

The entry rooms measure 29 square metres and sleep two adults. The Deluxe King has one super king bed and the Deluxe Twin has twin beds; both come with a lounge chair, an internet-enabled Smart IPTV and power outlets.

Deluxe Plus King and Deluxe Plus Twin

One step up, the Deluxe Plus rooms grow to 32 square metres and add a sofa bed, so they take two adults and one child or three adults. The King version pairs a super king bed with a lounge sofa, while the Twin version has twin beds plus the sofa bed. Both keep the Smart IPTV and power outlets.

Deluxe Family King

Also 32 square metres, the Deluxe Family King combines a super king bed with a sofa bed and sleeps two adults and two children, or three adults and one child. The hotel lists a complimentary minibar and an espresso machine here, along with Smart IPTV.

Deluxe Executive King

This 32-square-metre room is for two adults only and is located on the hotel's highest floor, with what the official site calls an unobstructed view of Sunway City Iskandar Puteri. It has a king bed, a lounge chair with leg rest, a Bluetooth speaker and a cordless phone charger.

Family Suite

Tucked into the corners of the building for extra privacy, the 57-square-metre Family Suite has a master bedroom with ensuite, a super king bed, a sofa bed and lounge seating. It sleeps three adults and one child, two adults and two children, or four adults, and adds a microwave, a complimentary minibar and an espresso machine.

Two Bedroom Family Suite

The largest family option covers 89 square metres and sits next to a connecting room. It combines a super king bed, twin beds and a sofa bed, with a living area and microwave, and is listed for six adults and two children or four adults and four children.

Executive Suite

Located on the highest floor, the Executive Suite has a dedicated living and dining area, one super king bed for two adults, an ensuite bathroom with bathtub and walk-in shower, a powder room, a SMART TV, a Bluetooth sound bar and an espresso machine.

Premier Suite

The top category is the 80-square-metre Premier Suite, with a king-bedded master bedroom, a bathroom with both bathtub and walk-in shower, a living and dining area, a powder room, a SMART TV, a Bluetooth sound bar, an espresso machine and LED control panels.

Across the property, Traveloka's listing also notes family rooms and connecting rooms, and its in-room facility list includes a desk, hairdryer, in-room safe, minibar, shower and TV. Per-room inclusions vary by category, so check the room card on the listing before you confirm.

Facilities and Amenities

Sunway Hotel Big Box keeps its facility set focused on leisure, families and small events. The headline features confirmed by the official site and Traveloka's listing are:

  • Pools: an outdoor swimming pool, plus a children's pool listed on Traveloka.
  • Pool Bar: a poolside bar serving refreshing drinks and light food.
  • Fitness centre: listed on the official facilities page.
  • Connectivity: free WiFi, with international calling also listed.
  • Parking: free parking according to both sources, with secure parking, valet parking and accessible parking listed.
  • Accessibility: wheelchair-accessible areas and lifts.
  • Meetings and events: meeting facilities with a projector and photocopier, and the hotel markets its venues for business meetings, weddings and celebrations.

Services listed on Traveloka include a 24-hour receptionist, 24-hour security, 24-hour room service, a concierge, bellhops, luggage storage, multilingual staff and a safety deposit box.

House rules are straightforward. The hotel is non-smoking, with smoking allowed only in designated areas, and pets are not allowed. The minimum check-in age is 18, and minors must be accompanied by an adult at check-in.

Location and Getting There

Sunway Hotel Big Box is in Bandar Medini, part of the Iskandar Puteri township on the western side of Johor Bahru. It is a planned, green district rather than a dense city centre, with the main highways close by. Traveloka's listing also notes a grocery store and supermarket nearby.

Places the hotel highlights around it include:

  • Sunway Big Box Retail Park: directly connected to the hotel, with shops, dining and everyday retail.
  • LEGOLAND Malaysia: about seven minutes away according to the hotel, and served by its guest shuttle.

Most guests from Singapore arrive by road, using the highway network the hotel sits beside. If you are flying in from further afield, Senai International Airport is the main airport serving Johor Bahru, and you can compare flights to Johor Bahru on Traveloka before planning the drive. Airport transfer appears among the transport services on Traveloka's listing, but the official site does not describe it, so arrange it directly with the hotel ahead of arrival rather than assuming it is included.

The complimentary LEGOLAND Malaysia shuttle is for in-house guests only. At the time of writing the hotel lists morning drop-offs at 9:30am and 10:00am and afternoon pick-ups at 5:00pm and 5:30pm, in an air-conditioned vehicle. Seats are reserved at check-in on a first-come, first-served basis, so ask at the front desk as soon as you arrive.

Dining at Sunway Hotel Big Box

The hotel's restaurant is Pendas Café on Level 1, an all-day dining venue serving the signature breakfast, à la carte favourites and light bites through the day. The official site lists breakfast as a buffet, à la carte at lunch and dinner, and a claypot set at lunchtime. In the evening, the café's open kitchen becomes the centre of attention, with a menu of contemporary classics and newer dishes.

Breakfast is served from 6:30am to 10:30am, a window that matches both Traveloka's policy notes and the hotel's dining page. If your rate does not include it, or you have an extra guest, the property charges for additional breakfast, so check whether the rate you pick already bundles it.

Out by the pool, the Pool Bar handles drinks and light food from the afternoon into the evening, which works well after a day at the theme park. Beyond the hotel, the connected Sunway Big Box Retail Park adds a wide spread of cafés and restaurants within walking distance, and you can browse attractions and activities around Johor Bahru to round out a weekend away.

Why Stay at Sunway Hotel Big Box

The strongest reason is how little planning a family weekend needs. You get a hotel that is only a few years old, a mall attached to the building, a free morning shuttle to LEGOLAND Malaysia and suites that genuinely sleep four to eight people. For Singapore families, that removes most of the logistics.

  • Families: Family Suites, a Two Bedroom Family Suite, a children's pool and the park shuttle are built around group stays.
  • Couples: the Deluxe Executive King and the suites on the highest floor offer views across Sunway City Iskandar Puteri.
  • Drivers: free parking, valet and secure parking suit road-trippers.
  • Small events: meeting facilities and wedding and celebration packages mean the hotel works for gatherings as well as holidays.

It is less suited to travellers who want to be in the middle of Johor Bahru's city centre, which is a drive away. If that is your priority, compare other hotels across Johor Bahru on Traveloka before you decide.

Tips for Booking Sunway Hotel Big Box on Traveloka

  1. Match the room to your group size. Deluxe King and Deluxe Twin rooms are for two adults only; choose a Deluxe Plus, Deluxe Family King or a Family Suite if a child or third adult is joining.
  2. Plan around check-in and check-out. Check-in is from 3:00pm and check-out is by 12:00pm, so a morning LEGOLAND visit on arrival day works best if you leave luggage with the front desk.
  3. Reserve shuttle seats early. The LEGOLAND shuttle is first come, first served and booked at check-in.
  4. Check breakfast inclusion. Compare rates with and without breakfast, as extra breakfasts are charged separately.
  5. Budget for tourism tax. Non-Malaysian guests and non-permanent residents pay Malaysia's per-room, per-night tourism tax, collected by the hotel at check-in.
  6. Bring ID for every adult. The minimum check-in age is 18.

Rates, room availability and inclusions change, so confirm the details on the room card before paying. When the hotel is sorted, you can plan the rest of the trip from the Traveloka homepage.

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  • Room types: Family rooms and connecting rooms are listed; see the listing for current categories.
  • Facilities: Outdoor pool, rooftop terrace, poolside bar, restaurant, café, free WiFi, parking, meeting facilities.
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KSL Hotel & Resort Johor Bahru

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  • Hotel details: A five-star hotel in Forest City, Gelang Patah, listed with 283 rooms over 13 floors and built in 2016, aimed at waterfront resort-style stays.
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Dao by Dorsett Puteri Cove

  • Hotel details: Serviced apartment-style stays in Tower 3 of Puteri Cove Residences & Quayside, Iskandar Puteri, in the same Nusajaya / Legoland area as Sunway Hotel Big Box.
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  • Room types: See the listing for current room categories.
  • Facilities: Free WiFi.
  • Services: Front desk, room service, express check-in and express check-out.

All facilities in Sunway Hotel Big Box

Facility

  • Poolside bar
  • Children pool
  • Swimming pool
Others Sunway Hotel Big Box
Others

Meals & Dining

  • Breakfast
  • Breakfast buffet
  • Poolside Bar

Business Facilities

  • Projector
  • Photocopier
  • Meeting facilities

Nearby Facilities

  • Grocery store
  • Supermarket

Accommodation Facilities

  • Car park
  • Family room

Guest Services

  • Luggage storage
  • Front desk
  • Concierge
  • Bellboy service
  • Multilingual staff
  • 24-hour security
  • 24-hour front desk

Public Facilities

  • Elevator
  • Safety deposit box
  • Room service
  • Restaurant

Accessibility

  • Wheelchair accessible
  • Accessible parking

Transportation

  • Airport transfer
  • Valet parking
  • Secure parking

Connectivity

  • Wi-Fi

Family & Kids

  • Children's pool

Shuttle Service

  • Transfer service

Accommodation Policy & General Information in Sunway Hotel Big Box

Important Notice

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Hotel Big Box
284
Number of floors in Sunway Hotel Big Box
15
Another facilities in Sunway Hotel Big Box
Breakfast, Breakfast buffet, Poolside Bar, Projector, Photocopier

Frequently asked question in Sunway Hotel Big Box

Where is Sunway Hotel Big Box located?
Sunway Hotel Big Box is on Persiaran Medini in Bandar Medini, Sunway City Iskandar Puteri, in the Nusajaya / Legoland area of Johor Bahru, Malaysia. Sunway Hotel Big Box connects directly to Sunway Big Box Retail Park and is about seven minutes from LEGOLAND Malaysia, according to the hotel, with major highways close by.
What time is check-in and check-out at Sunway Hotel Big Box?
Check-in at Sunway Hotel Big Box starts from 3:00pm and check-out is by 12:00pm. The minimum check-in age at Sunway Hotel Big Box is 18, and minors must be accompanied by an adult. Non-Malaysian guests should also expect the hotel to collect Malaysia's tourism tax at check-in.
Does Sunway Hotel Big Box have a shuttle to LEGOLAND Malaysia?
Yes. Sunway Hotel Big Box runs a complimentary shuttle to LEGOLAND Malaysia for in-house guests, with morning drop-offs and late-afternoon pick-ups listed by the hotel. Seats on the Sunway Hotel Big Box shuttle are reserved at check-in on a first-come, first-served basis, so ask the front desk early.
What room types are available at Sunway Hotel Big Box?
Sunway Hotel Big Box lists six room categories and four suites. Rooms run from the 29-square-metre Deluxe King and Deluxe Twin up through the Deluxe Plus King and Twin, the Deluxe Family King and the Deluxe Executive King on the highest floor. Suites at Sunway Hotel Big Box include the Family Suite, the 89-square-metre Two Bedroom Family Suite, the Executive Suite and the 80-square-metre Premier Suite. Check each room card for current occupancy and inclusions.
Is breakfast available at Sunway Hotel Big Box?
Breakfast at Sunway Hotel Big Box is served at Pendas Café on Level 1 from 6:30am to 10:30am, with the hotel's dining page listing it as a buffet. Not every rate includes breakfast, and Sunway Hotel Big Box charges separately for extra breakfasts, so compare room rates with and without breakfast on Traveloka before you book. Pendas Café also serves à la carte lunch and dinner.
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More Reviews from Other Guests in Sunway Hotel Big Box

Overall Ratings & Reviews Sunway Hotel Big Box

Traveloka (44)
Other sources (167)
9.0
Exceptional
From 167 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

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Traveler Reviews Sunway Hotel Big Box

Number of reviews per page
20
40
Top reviews
Adi Sufyan
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great place to stay as always, first booking on this platform and got complimentary upgrade. Breakfast was good too.
kai zhong
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Clean and big room , will come back
Sok Hooi
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The bed is too hard and the pillows are too big and hard causing neck pain
Noelle
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very nice place, everything was good!! Hopefully there’ll be netflix installed!
LIM
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Nice place , clean , comfortable , i always choose here wherever i outstation also easy for me to drive in Singapore via tuas
Pei Jun
icon-with Partner
with Partner
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Overall was good but the amenities in the room were lacking. Not sure if the staff forgot to topup or what but we only had 1 towel. We had to request for another towel, 2 face towel and 2 bathrobes (as we are planning to swim). Another point was we booked a king bedroom and during check in the staff also mentioned kind bedroom but it turns out that the ‘king’ bed was 2 single bed combined together.
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Yew Meng
icon-with Partner
with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The hotel is near to food stall and supermarket
Jay
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Nice clean hotel rooms. Easy checkin. Convenient with some stores & food places nearby
Yew Meng
icon-Leisure
Leisure
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean and spacious. Nearby has some shops and restaurants.
Marcus
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Room is clean and neat
Pack King
icon-Business
Business
8.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Staff is friendly and room is clean
Ahmad
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Pleasant stay
Lim
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Only Aircon sound too noisy
Ian
icon-Business
Business
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Clean room, air conditioning worked well. Staff were very helpful at reception, particularly Mr Vicky who arranged transfer to Changi Airport. Good choice at buffet breakfast. Didn't eat other meals there as there is big choice in neighbouring retail park to explore.
SIVA UTHIRASWAN
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Nice and comfy room. Very spacious. Easily can accommodate 4 person.
Duta
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Clean room, good water pressure in the shower. The use of glass bottles was commendable.
Ban Teck
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Good
Annie
icon-with Partner
with Partner
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Free parking. Amenities are door step. Clean. Well maintained.
Cherrie
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

Checking in was terrible. We informed the hotel upon our arrival at 10am. We were assured that we will be informed once a room is made available. In the end, the room wasn't ready, even after the check in time at 3pm. We waited till almost 4pm to get our room. Having travelled since 4am, it was a terrible wait.
MOHAMAD FADLI
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

Wonderful stay, room is clean and comfortable for my family. Will definitely return back for our next trip, all amenities are under one roof and conveniently located
Number of reviews per page
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.