拉巴特碼頭套房公寓飯店

Terrible!Terrible! I booked two days and pre-paid, but when we arrived, the hotel's reception is out of work. And they said our room was sold to others.How can it happen？Hotel in Rabat is tight, we drove all around the city, but we cannot even find a room to stay. That was the most terrible experience in my life. So I want to complaint this hotel.

L’appartement est spacieux et bien conçu mais l’entretien de l’équipement laisse à désirer : néon et ampoule non remplacés, fer à repasser inutilisable, vaisselle non complète, cintres insuffisants (2 au total). C’est dommage.

Room was not available at check in till 7pm even though contract says 3pm and we showed up at 3:30. Lobby not available so receptionist asked us to wait on the street in the sun. She was very rude too.

Amazing experience and professional customer service

Absolutely perfection and good hospitality

The marina area of Salé is well located. We booked for the first 2 weeks of April. We arrived at the end of Ramadan which was a statutory holiday. The check in was done very fast and not much information was given to us.all she was interested in was that i leave a good review on booking.She told us that it was a holiday for them today and i felt like i was disturbing her. The apartment was never inspected before the rental. We had water issues in both of the bathroom sinks.and we only had one towel left on the bed. I asked for an extra bath towel and 2 hand towels and i finally got them at 11pm that night. Getting a plumber was also difficult. The apartment is not as described on the hotels.com website. Seems that alot of the furniture was removed, lots of lights didn't work. Patio doors didn't open because handles were missing. We stayed for over 8 days so we were entitled to 2 cleanings. But we never saw a cleaning lady during our stay. The apartment was priced very high considering the amenities..i had never stayed in an apartment that doesn't even give you a starter kit with dishsoap sponge shampoo etc etc no broom or mop to clean up my water on the floor from the leaky sinks. Never had any contact with the lady that booked us in.she never even checked to see if all our issues were resolved. The area is very noisy at night for the scooters racing down the road. The day before we left , i wanted to know where to leave the keys. I was very disappointed with my stay.

Marina Rabat Suites & Apartments is a wonderful place with a fantastic location. The staff is very nice and welcoming, making the stay even more enjoyable. Highly recommend for a great experience.

Hubo poquísima comunicación para poder encontrar el sitio y tener las instrucciones de entrada. Los pisos son amplios y están bien, pero el servicio es mediocre, nos hicieron perder 2 horas para hacer el check in.

I recently stayed at Marina Rabat Suites and Apartments, and the experience was far from what I expected. The biggest issue was the air conditioning, which was only available in one bedroom and the living room—not all three bedrooms as we assumed. It wasn’t cooling properly, and despite being told there was a leak, it never got fixed, leaving us uncomfortable day and night. The lack of a fan made it worse. Service was disappointing as well. No one was there to welcome us or provide check-in/check-out instructions; they simply handed over the keys. The cleaning staff seemed uninterested in maintaining the apartment, and when we requested an iron, it took two days to arrive. The apartment itself was spacious and well-decorated, but the location of the on-site restaurant was inconvenient—a 15-minute walk away. The menu lacked variety, felt like fast food rather than traditional Moroccan cuisine, and the service was painfully slow. Meals took over two hours, and items were often missing. Staff were unfriendly, adding to the disappointment. On the last day, despite ordering breakfast in advance, nothing was served, and we were told the restaurant was closed due to staff illness. Overall, the poor air conditioning, inadequate service, and disappointing dining experience overshadowed the apartment’s luxury, and I wouldn’t recommend staying here unless these issues are addressed.

Je remercie la gérante pour son accueil et sa réactivité. L’appartement est bien équipé et très bien placé. Je recommande vivement.

Séjour super. Nous étions en famille, l'appartement était très spacieux et propre. Nous étions a proximité de tout. Et pour l option demi pension c était pas mal surtout pour les enfants. Un grand merci a Khadija et Bouchra pour leur professionnalisme 👍

L’endroit parfais appartement spacieux manque juste produit contre les moustiques car nous avons le fleuve en face sinon ras

Notre séjour a été convenable pour la famille, le logement est facile d'accès et très proche de la luigne de transport RER.

Had to switch apartment the day after. Because it wasn’t what I booked . I had to wait for one to be available .Not all the rooms have lights. There was always problems with something. Internet was very slow, cut off every 15 minutes. TV stations freeze all the time. Toilet was broken. They take their time to respond . Overall the stay wasn’t terrible. I will book this place again. They need to improve and fix those a little things. They need to work on communication. In case of an emergency they will not respond back on time. I gave them three stars Because those a little things that they need to work on.

The service is the one of amateurs with a bad attitude. I had a reservation to spend the initial portion of my honeymoon at your establishment. I had specifically requested, if possible, a desirable unit with a pleasing view. To my astonishment, upon our arrival, there was no one present to welcome us. Furthermore, the apartment we were assigned faced another building, and we did not receive the half-board dinner and lunch that we had paid for. At first the lady of the restaurant denied us and asked us to wait for a long time while people are being served saying she has no information about our stay later when she came saying that we only have 1 night which is wrong . After 1h of rude behavior we decided to leave . I contacted Khadija, the individual designated as our point of contact, she informed me that all units were fully booked and that the decision-making authority rested solely with the manager, leaving her unable to provide any assistance. For parking at first they asked us to put our car in spot 40 and after 2h they sent us a message saying no we have to move our car to spit 42 . This situation has left us feeling neglected and disregarded, reflecting poorly on the management's concern for customer satisfaction and the delivery of advertised services. Given the lack of responsiveness from the contact person, I will now pursue an official complaint with Expedia

Appartement spacieux lumineux et super bien agencé.lit confortable et placard de rangement spacieux et équipement des appareils ménagers à disposition. Personne gérant l’appartement très agréable et l’accès au restaurant à la Marina avec la demi pension 👍

Very nice place

séjour agréable rien à dire. super emplacement

Lors de notre réservation tout semblait idyllique. Cependant, nous sommes un peu déçus de notre sejours. L'emplacement est certes agréable à la marina de Rabat mais les services ne sont pas à la hauteur. Il n'y a pas de réception physique, la communication se fait par téléphone. Malgré des reponses rapides, le service ne suit pas Sur deux semaines, le ménage a été fait une seule fois, à notre demande, malgré qu'on nous ait assuré que cela devait se faire trois fois pendant le sejours (15 jours). Le menage a été partiel et tres aleatoire. Idem pour les serviettes, changées une seule fois. L'appartement a subit des degats des eaux dont les stigmates sont encore visibles. Un coup de peinture peut suffire a donner une impression de propreté appréciable. Pour la demi pension, le restaurant est est peu loin de l'appartement, il faut marcher un bon quart d'heure pour y arriver. La carte n'est pas très variée, vous avez le choix entre les grillades de poulet, de bœuf ou de kefta, pizza ou salade de riz ou niçoise. Tres souvent en rupture de stocks avec aucune substitution proposée.cependant, les plats étaient très bons. Le petit déjeuner est par contre assez varié. Nous nous sommes regalés. Bref, des petites choses qui peuvent ne pas avoir envie de recommander le lieu. Dommage !

There were four of us and we needed three bedrooms. This apartment unit fit our needs. There is one bathroom en suite, and one bathroom serving the rest of the apartment. The good. Once we discovered how to get to the parking garage, it was convenient to load and unload the car. The internet was Ok. Three of the four beds had pillows with pillow cases. Its near water with nice views if you walk a few blocks. If you have a car, it is in a good location for driving to nearby places to do sightseeing. A decent coffee shop a few blocks away for breakfast. Quiet. The bad. There is little at the property for basic comforts. Must bring your own water. Not really self-sufficient for cooking. Had to actually ‘ask’ for towels. We got one towel per person an hour later. Not easy to find the place by GPS. Our group got lucky because we had someone who speaks arabic as we had to ask people walking around for information and no one we came across spoke either French or English. No paper towels or kitchen towels to help with cooking/clean up in the kitchen. There is no laundry dryer so if you are staying only one night, air drying clothes may be problematic. The ugly. There were a couple of small glasses around the apartment and on the balcony filled with cigarette butts and water. One bed had no pillow cases on the pillows, so that was kind of gross. There was mold in one of the showers. Fortunately we brought plastic shoes to wear when bathing.