We’ve had great encounters with staff. They were very helpful with information for tourists. Room service was great with housekeeping. The building had a nice ambiance so, we didn’t mind the poor quality of workmanship with the paint and fine tuning edges of baseboards or grouts.
At first we were disgusted to see that the balcony’s metal bars and hinges were so rusty, but as we saw the nearby hotels having the same problem, we simply assumed that the volcano atmosphere might have caused that. So, we just looked pass that, and looked at the bright side.
Location is perfect as we expected. The weather was good in the days we were there, compared to Cavite the next town we moved to, humid and hot.
Food at the buffet was not all that great compared to restaurants around them, especially that Tagaytay was known to have great authentic foods. It had quite a variety of selections tho. The staff was very open to receive my feed back about the quality of food. Unlike here in the US, there was an abundance of workers, but mostly standing around and chatting among themselves. Maybe a bit more training is needed so guests will feel that they are attended to and feel more welcome as they are asked if everything is ok, or if they need anything else. Whatever happened to Filipino’s smiley faces?
