Sofitel New York

it's good

Despite funishing renovation , all very good

Staff was great.

Although the hotel is undergoing renovations, the room was fine. The delivery staff is a bit slow locating packages. But overall, the experience is good.

Our favorite place to stay in NYC. The updated rooms are great, they are spacious and well appointed, especially the bathroom. The area around the hotel is safe and very quiet and the staff is always super friendly. Easy walk to Rockefeller Center, Empire State Building, and Times Square. We look forward to them finishing the remodel to the restaurant and reception for our next visit. The only thing that needs addressed is the timer on the lights, they were supposed to be motion activated but the lamp in the room would just go off even while sitting in the room talking. Also, the timers on the bathroom lights are major fail. I was in the shower, and all the lights went out and the room was pitch dark. Luckily my husband was there to come in and turn the lights back on...otherwise, that could've been very tricky trying to get out to walk across the room to turn the lights back on in the dark had I been staying alone. That is definitely something that needs to be addressed.

Good

The rooms are very large by NYC standards, very central location for midtown and extremely convenient for Broadway.

Great location - Bryant Park within walking distance. Friendly staff and very clean. Perfect for business travel.

My reservation was booked on Expedia and when I called the hotel day before my trip, they had a smaller room reserved due to a renovation. Although it took several days, they worked with me to accommodate our needs at a a mutually acceptable rate. I look forward to my next visit and am excited to see the completed reservation.

Los cuartos son muy cómodos y silenciosos. El hotel es muy bonito aunque estaba en renovaciones.

２回目の滞在です。 改装中の割には騒音もなく快適に過ごせた バスタブとシャワーが別々になってるのが非常に良いです ６泊したので、３泊目のときバスローブを交換してほしくてバスタブに使用済みのタオルと一緒に掛けておいたのに、交換してくれず、次の日もしてくれなかった。 ６日間も同じものを使いたくなかった それ以外は、部屋も改装されていて綺麗でよかった

I loved the stay at the hotel. It was a very comfortable experience and walking distance to attractions.

Roooms very nice and recently refurbished. Desk staff, dooman

Arrived after an event that lasted until 7:30pm. Went to get bath ready for kid. Nothing but brown water for 8-10 minutes of running bath water and emptying it. Have him a bath after many unnecessary gallons of water wasted. Then I went to shower. Nope, no shampoo. And of course, now how can I call once I am sopping wet and in the shower? Then, we go to leave “early” at 8am. Haven’t even been in the hotel but 13 hours before we leave and the vouchers for coffee and breakfast aren’t going to be used because the coffee shop they collaborated with across the street had a lock that they needed to fix or force open on their front door so they didn’t open til after we had to leave. Sometime after 8:40am. Felt a little bit like a tactic they had to not have to honor 100 hotel guests bc it ended up not being a financially sound decision. So Starbucks it is and $20 more dollars out the window. Soundproofed? Not on the 8th floor or below that. At least the bed was reasonable and the room was clean….but of note, no bottle of water provided and no room amenities like a shower cap for a rainfall shower or a towel for wiping off makeup. It was below the standard for which a place can charge as much as they do. Stay at Made NYC for a more quality experience of the things the hotel markets as provided

Excellent

It was under construction. We have stayed there in the past and was so impressed with the lobby before. We understood it was understand construction but only after booking it.

Hotel is being renovated. Lobby was reduced in size. The new rooms are very nice.

Sofitel además de que tiene excelente ubicación me parece muy bonito, eficiente y cómodo. Además olvidé mi chamarra Burberry en la habitación al hacer check out y muy amablemente me la delvolvieeon y ofrecieron enviármela por paquetería

A great hotel dowtown NYC. Going there yearly for more than 10 years now. No other comments needed…

Amazing hotel. Will be staying here again.