The Resort @ Dolphin Heads is located in area / city Mackay.
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The Resort @ Dolphin Heads
Hotels
7.4
/10
Pleasant
460 reviews
What Guests Say About Their Stay
Leanne
10.0
/ 10
Great spot for relaxing, had to get help to find our room, staff were more than helpful. The pool was great and the ocen veiw was great.
The room was clean, overall a very comfortable stay.
Keith
10.0
/ 10
The room was cleaned and perfect 1st floor view.Only disappointment was no onsite restaurant, no sink to wash up had to use bathroom one and wrong code for carpark and entry. Once we found the manager on the phone all was good and perfect. The view the gardens are very nice and well set out we will be back
Carlos
10.0
/ 10
Checking in was incredibly easy. The clear instructions, sent directly to my mobile, were perfect for someone like me arriving late at night and leaving early in the morning. The room itself was very spacious with a very and a comfy bed. The view from the balcony was truly breathtaking. I'd highly recommend it as a place to spend some quiet time and just soak in the views.
In the Area
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6 Beach Road, Mackay, Queensland, Australia, 4740
Main Facilities
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Swimming Pool
Restaurant
WiFi
Available Room Types in The Resort @ Dolphin Heads
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What's around The Resort @ Dolphin Heads
6 Beach Road, Mackay, Queensland, Australia, 4740
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Location
The Resort @ Dolphin Heads is located in area / city Mackay.
About The Resort @ Dolphin Heads
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Savor your favorite dishes with special cuisines from The Resort @ Dolphin Heads exclusively for you.
With all facilities offered, The Resort @ Dolphin Heads is the right place to stay.
All facilities in The Resort @ Dolphin Heads
Others
Things to Do
- Romantic proposal packages
- Beach umbrella
- Outdoor pool
- Barbecue
- Picnic area
- Garden
- Pool sun loungers
General
- Parking
- Swimming pool
- Smoking area
- Banquet
- Terrace
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Restaurant
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Conference rooms
Hotel Services
- Laundry service
- Luggage storage
- Front desk
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Resort @ Dolphin Heads
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately AUD 5 to 22 for adults, and AUD 8 to 20 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Housekeeping is available for an additional fee
- Crib (infant bed) fee: AUD 30.0 per day
- Rollaway bed fee: AUD 30.0 per day
- Credit card charges are subject to a surcharge of 1 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 8:00 AM - 4:00 PM. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 23:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi |
Check-In / Check-Out Time | From 14:00 - 23:00 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Resort @ Dolphin Heads | 50 |
Number of floors in The Resort @ Dolphin Heads | 2 |
Another facilities in The Resort @ Dolphin Heads | Romantic proposal packages, Beach umbrella, Outdoor pool, Barbecue, Picnic area |
Frequently asked questions about The Resort @ Dolphin Heads
What are available facilities at The Resort @ Dolphin Heads?
There are top facilites at The Resort @ Dolphin Heads such as Swimming Pool, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Resort @ Dolphin Heads?
The standard check-in time at The Resort @ Dolphin Heads is starting from 14:00 - 23:00 while the latest check-out time is at Before 10:00
Does The Resort @ Dolphin Heads provide breakfast?
Yes, The Resort @ Dolphin Heads provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Resort @ Dolphin Heads?
The Resort @ Dolphin Heads has a 3.5-star rating.
How many floors does The Resort @ Dolphin Heads have?
The Resort @ Dolphin Heads has 2.
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The Resort @ Dolphin Heads reviews and ratings
Overall Ratings & Reviews The Resort @ Dolphin Heads
Other sources (460)
7.4
Pleasant
From 460 reviews
Cleanliness
6.8
Room Comfort
6.8
Service and Facilites
7.4
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Traveller Reviews The Resort @ Dolphin Heads
Number of reviews per page
20
40
Top reviews
Robyn
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Spotless uncluttered room
Easy check in
Very obliging friendly hosts
Kristina
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The room was juat average, sliding door did not close properly and was very loud. Linens were slightly dirty, bathroom light was broken and didnt turn on, tv was broken and didnt work. Staff was very limited so couldnt even ask for help. The facility expected you to leave the dishes clean before leaving (otherwise a charge) however, no sink - we had to wash dishes in the bathroom sink and no supplies were prvided. Ants everywhere, door and bathroom were rusty. Plates and cutlery were limited.
No instructions on how to use the pool facilities, we finally asked someone who told us there was a fob to access the pool (day 2).
Views were lovely but thats about it. Pool was ok.
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Leanne
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Great spot for relaxing, had to get help to find our room, staff were more than helpful. The pool was great and the ocen veiw was great.
The room was clean, overall a very comfortable stay.
Keith
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The room was cleaned and perfect 1st floor view.Only disappointment was no onsite restaurant, no sink to wash up had to use bathroom one and wrong code for carpark and entry. Once we found the manager on the phone all was good and perfect. The view the gardens are very nice and well set out we will be back
Carlos
Business
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Checking in was incredibly easy. The clear instructions, sent directly to my mobile, were perfect for someone like me arriving late at night and leaving early in the morning. The room itself was very spacious with a very and a comfy bed. The view from the balcony was truly breathtaking. I'd highly recommend it as a place to spend some quiet time and just soak in the views.
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Michael
Leisure Family
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Woman’s hair on the bathroom floor on arrival. Dirty balcony tiles and no staff serviced the room throughout the entire stay.
nicola
Business
6.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Nice spot
Warren
Leisure
6.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
I found out upon arrival that the reception has been permanently closed. I managed to find someone who runs the facility who advised that all the check-in details were sent to me by email however, this message was never received.
As there were no staff available through reception, my only point of contact was through the bar. Unfortunately, the bar staff were unable to assist with my queries and requests.
No Wi-fi (as advised on their web site)
No service on the room for my week long stay.
The pool was closed for repairs and maintenance throughout my stay there.
The evenings that I wanted to dine in the restaurant it was either closed (only open Wed - Sun) or not available on a Saturday night due to a function.
Location is fantastic but unfortunately let down by a very dated and understaffed facility.
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Annette
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
A quiet stay with a lovely view.
Lisa
Leisure with Partner
6.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Firstly, the name of the resort does not match the booking site, so made it more difficult to find.
Was told the restaurant would be open for dinner and it wasn’t. Not what you want to hear after a 12 hour drive.
And thirdly, no one on reception when we checked out at 8.45 am. And no drop box for the room key.
Doug
Leisure Family
2.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
We only had a SMS message about our accommodation, how to enter the room and there was no internet.
Some personal attendence at reception would have been nice.
Michelle
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Check in was a breeze, the customer service from owners and cafe staff impeccable. The grounds are stunning with the most amazing views. Rooms were clean and well appointed. Can't wait to plan my next trip
Tina
10.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
The room was great with a beautiful view off the balcony.
The onsite restaurant & bar were amazing, the food was fantastic & the cocktails were also delicious :)
Tracey
Leisure
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
It was such a BEAUTIFUL EXPERIENCE staying at Dolphin heads.
Graham
Leisure with Children
8.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Staff were courteous and happy to assist if needed.
Verified traveler
Business
2.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
Absolutely terrible . Rude management , facilities untidy and unkept . Food below average , service even lower
Karen
with Friends
6.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
The room we stayed in was very dated and original. It is in need of a renovation which a lot of the other units have had. Will be staying at Dolphin heads again but definately nog in this unit unless it is renovated.
Morgan
Leisure with Partner
6.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
I love staying here but the mattresses in the rooms need replacing on my last night there i woke up at 4am and decide to leave after a restless sleep due to the uncomfy mattress. We had dinner at the restaurant, ive dined her before but the food wasnt good. The vegetables were so full of water it left a bit of a swamp on the plate. The crumbed steak had been keep fried and the steak bowed and excess oil was collected in the centre. Not sure what happened to the cook as the meals prior were fine. We were also the only people in the restaurant. We ordered garlic bread and one single piece come out with our mains but once we recieved the mains there didnt seem like much love was put into it for the price. Wifi would be a good addition to the rooms. I love staying here i hope they invest in decent mattresses and wifi and maybe look into getting someone else in the kitchen. They view is beautiful but guests need to feel rested. This review isnt meant to be harsh i really love the place and it has so much potential.
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Ingrid
Leisure with Partner
8.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Large pool and great sea view.
Valerie
Leisure with Children
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Restricted menu options
Poorly stocked bar
Number of reviews per page
20
40
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