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The Resort @ Dolphin Heads
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The Resort @ Dolphin Heads
Hotels
7.4
/10
Pleasant
451 reviews
What Guests Say About Their Stay
Carl
10.0
/ 10
View from the room was incredible, pool area was lovely. Restaurant food was very good, loved the Neptune Chicken 😋
Constance
10.0
/ 10
Room had a stunning view of the ocean, the room had good space but had an unpleasant smell, though was reasonably clean. Friendly staff with good service and very accommodating. Overall i really enjoyed my 2 nights stay and i would definitely stay again.
In the Area
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6 Beach Road, Mackay, Queensland, Australia, 4740
Main Facilities
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Swimming Pool
Restaurant
WiFi
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Available Room Types in The Resort @ Dolphin Heads
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What's around The Resort @ Dolphin Heads
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6 Beach Road, Mackay, Queensland, Australia, 4740
Discover More About The Resort @ Dolphin Heads
Location
The Resort @ Dolphin Heads is located in area / city Mackay.
About The Resort @ Dolphin Heads
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Savor your favorite dishes with special cuisines from The Resort @ Dolphin Heads exclusively for you.
With all facilities offered, The Resort @ Dolphin Heads is the right place to stay.
All facilities in The Resort @ Dolphin Heads
Others
Things to Do
- Romantic proposal packages
- Beach umbrella
- Outdoor pool
- Barbecue
- Picnic area
- Garden
- Pool sun loungers
General
- Parking
- Swimming pool
- Smoking area
- Banquet
- Terrace
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Restaurant
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Conference rooms
Hotel Services
- Laundry service
- Luggage storage
- Front desk
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Resort @ Dolphin Heads
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately AUD 5 to 22 for adults, and AUD 8 to 20 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Housekeeping is available for an additional fee
- Crib (infant bed) fee: AUD 30.0 per day
- Rollaway bed fee: AUD 30.0 per day
- Credit card charges are subject to a surcharge of 1 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open daily from 8:00 AM - 4:00 PM. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 23:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi |
Check-In / Check-Out Time | 14:00 - 23:00 - Before 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Resort @ Dolphin Heads | 50 |
Number of floors in The Resort @ Dolphin Heads | 2 |
Another facilities in The Resort @ Dolphin Heads | Romantic proposal packages, Beach umbrella, Outdoor pool, Barbecue, Picnic area |
Frequently asked question in The Resort @ Dolphin Heads
What are available facilities at The Resort @ Dolphin Heads?
There are top facilites at The Resort @ Dolphin Heads such as Swimming Pool, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Resort @ Dolphin Heads?
The standard check-in time at The Resort @ Dolphin Heads is starting from 14:00 - 23:00 while the latest check-out time is at Before 10:00
Does The Resort @ Dolphin Heads provide breakfast?
Yes, The Resort @ Dolphin Heads provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Resort @ Dolphin Heads
Other sources (451)
7.4
Pleasant
From 451 reviews
Cleanliness
6.8
Room Comfort
6.6
Service and Facilites
7.4
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Traveler Reviews The Resort @ Dolphin Heads
Number of reviews per page
20
40
Top reviews
Karen
with Friends
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room we stayed in was very dated and original. It is in need of a renovation which a lot of the other units have had. Will be staying at Dolphin heads again but definately nog in this unit unless it is renovated.
Morgan
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I love staying here but the mattresses in the rooms need replacing on my last night there i woke up at 4am and decide to leave after a restless sleep due to the uncomfy mattress. We had dinner at the restaurant, ive dined her before but the food wasnt good. The vegetables were so full of water it left a bit of a swamp on the plate. The crumbed steak had been keep fried and the steak bowed and excess oil was collected in the centre. Not sure what happened to the cook as the meals prior were fine. We were also the only people in the restaurant. We ordered garlic bread and one single piece come out with our mains but once we recieved the mains there didnt seem like much love was put into it for the price. Wifi would be a good addition to the rooms. I love staying here i hope they invest in decent mattresses and wifi and maybe look into getting someone else in the kitchen. They view is beautiful but guests need to feel rested. This review isnt meant to be harsh i really love the place and it has so much potential.
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Ingrid
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Large pool and great sea view.
Valerie
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Restricted menu options
Poorly stocked bar
Julie
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Great outlook over ocean. Pools beautiful and clean. Overall condition of property is tired and restaurant average.
Wendy
4.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Despite receiving an email stating that the bar and restaurant were open until 8pm, arrived at 6.30pm to find both closed and no body at reception. Very disappointed after a long drive to have to then go in search of an evening meal. A text had been sent advising that the key would be in our room door, which it was. Room as advertised, with a great view, however despite being no smoking it appears this does not extend to the balconies and meant we needed to keep the door closed to avoid the smell.
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Virginia
Leisure with Friends
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Excellent ocean front property, lovely rooms. The only drawback was lack of facility to obtain food or drink. The bar was closed. The signage at the front access entrance is deceiving as the actual “Dolphin Sands’ name is not advertised, it is signposted as a different name altogether. Apparently this is currently being rectified. Will definitely stay again. Amazing location.
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Brendon
Business with Partner
4.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Bed was terrible (old and warn out) screen door to outdoor area was broken (couldnt open or close) woke up to Cockroachs x3 walking all over bench
Gregory
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Awesome
Verified traveler
Business
8.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
Stunning location
Dated rooms
Pretty clean except throw was stained
Hard bed
Restaurant was low quality and didn’t allow the bill to be added to the room
No wifi in room despite being on the listing
Verified traveler
6.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Location and view from room was excellent! It felt like a Pacific Island however this afternoon is no “resort”.
Rooms only serviced on the 7th day so if you wanted a fresh towel you had to pay $10. There was no top up of soap or tea and coffee.
The pool was great but there is no holiday resort atmosphere. It felt dead and neglected. Many rooms have permanent residents or are privately rented. No extra activities for kids or gym.
Breakfast served on weekends from 8.00.
Rooms are average quite roomy but looking tired. Bed was comfy.
I thought the’resort’ in total felt a bit dead.
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Daniel
Leisure
8.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
.
Michael
8.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
The toilet seat was not secure although it was fixed after 3 days, the bed had sagged in the middle as it probably had been used for too many romantic weekends and the floor was covered in dust
Daniel
6.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
.
Kay
4.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
I was extremely disappointed in this property. The reception staff were very welcoming and the grounds and outlook were lovely but the room itself was abysmal. The door handle and lock to the room were old and rusty and we could hardly open the door. The bathroom needed a good clean, the toilet was stained and the tiles in the shower were grubby as was the screen door. The shower leaked water all over the floor and the toilet seat was loose. The bathroom door wouldn’t close properly. The covered chairs to sit on in the main area were filthy so we had to sit on the bed to watch television. The bed itself was okay and the sheets and cover were clean. We had to wash our breakfast dishes- the sink provided was the same one as in the vanity in the bathroom. There was to be a $40.00 fine if we didn’t do this but no detergent or tea towel was provided! We also had to empty our bins. I guess a lot of people only rinse their dishes. Our stay was only one night so we didn’t ask to have another room. At approximately $170 a night we didn’t expect luxury accommodation but we did expect a clean bathroom! Very poor.
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Simon
Leisure with Partner
8.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Property is great for a Friday - Saturday long weekend
Damien
4.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
A
Bianca
Leisure with Partner
6.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
.
outdoors is gorgeous - pools and lawns perfect. the cafe/restaurant isn’t open sundays or mondays which is a bit crap tbh
Jim
Business and Leisure Family
8.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
The sea view is stunning! Very relaxing. However the room was basic and needs updating and repairs.
Carl
10.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
View from the room was incredible, pool area was lovely. Restaurant food was very good, loved the Neptune Chicken 😋
Number of reviews per page
20
40
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