Mercure Alice Springs Resort

Service and thoughtful attention to providing comfort

Friendly staff, nice location

Thank you for being my gateway to see the beautiful town of Alice. What a wonderful experience. Thank you to the cleaning staff and thank you to reception for going the extra step to gain information for me. You rock

The Mercure was a wonderful stay and would definitely go there again. The staff were friendly and helpful and the place was calm and relaxing. Close to main shopping area and pool was refreshing

If you’re looking for a nice hotel for a short stay in Alice Springs before heading out to see the Red Center, then Mercure is a great choice.

Showers should have grab bars and non-slip flooring.

This was one of the best hotels I've stayed at for a long while...

I could have easily added a few extra days on to my stay at this hotel. It was ideally located, the room well appointed. The staff were attentive, although i did feel some of the more newer staff could have done with more training., otherwise, it was a perfect stay...

Good location, good restaurant.

Mercure Resort was a lovely place to stay. The room was spacious, clean and comfortable. The reception staff went out of their way to be helpful. The resort is an easy walk to town. The WiFi was spotty at times. And I wish the food offerings at breakfast were hotter. But I would definitely recommend this resort.

Ok hotel , nice swimming pool. The restaurant menu is poor ,limited choice and its the only hotel in the Southern Hemisphere where I've ever been charged for water with a meal

Good location. Can walk to town.

Close to city centre. safe in day time. Great staff. Walkable.

A very comfortable place to stay with excellent staff.

Pleasant hotel. Our room was large and the bed was very comfortable. Nice pool. Everywhere in the hotel was quiet as it was their low season. Restaurant food for breakfast and evening meal was mixed standard. The staff were friendly and helpful. We were advised not to wander around Alice Springs in the evening.

Beautiful setting and my room was excellent. The pool swim-up bar is shown as operational, however, it is closed down and filthy. Not pleasant to look at. The food in the restaurant was very good.

In general the property was fairly maintained and in a convenient location however there wasn’t much on the menu for dinner.

I couldn't fault the staff, they were all friendly and helpful. However, there were a few negative points: The chairs in the dining room needed a good clean. The glass fencing around the pool were smeary and needed cleaning. The rubbish bin by the pool wasn't emptied for at least a couple of days. Alice Springs itself did not feel safe at all, even during the day, so we did not venture out in the evening - I realise this is no fault of the hotel but it would have been nice if we were warned about this when checking in. Finally, about a month before we were due to arrive our flight got changed which meant we wouldn't arrive until a day later. Despite contacting the hotel they wouldn't refund for the first day and didn't even offer a room upgrade. It is a shame about these points, as it wouldn't take much effort to bring it round. But instead it just felt a little tired and neglected.

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This property is clean but needs updating. The location is beautiful, though.