メルキュール アリス スプリングス リゾート

敷地内はかなり広いです。 部屋の中もバスタブがあるなど快適に過ごせました。

スタッフの方が皆さん親切でした

満足できるホテルです

市内中心部からは少しはなれていますが、敷地内は静かで緑も多く、広々としている。レストランがあるので、出かける必要もなく、ゆっくりくつろげる。

メルキュールの最新リゾート、かと期待して行ったのですが、旧式リゾートホテルの居抜き開店という感じで、新しさフランス資本のおしゃれ感はなく、ごく普通のホテルでした。

とても綺麗なホテルで部屋の広さも充分あり、近くにもカフェやスーパーなどが歩いてすぐにあり、１泊の乗り継ぎでしたが快適な滞在でした。最上階にしてくれ、窓からも外が見えて良かった。

フロント対応も問題なし。 部屋も清潔で広く一切不満は無い。 シンプルだが、リゾート感がありゆったりと過ごす事が出来た。 次回はプールに入りたい。

エアーズロックを１７時に出発、迷うことなく２２時頃アリススプリングスのホテルに到着出来ました。 今回の旅の中で、最もcost-effectivenessが高いホテル！ 近くにケンタッキーフライドチキンもあり食べ物にも困りません。

The restaurant was amazing. We had a wonderful stay. Thank you.

Cold showers and reception didn't care!

I gave a 5 starts review because I think the current grades do it some injustice. The beds in this hotel are simply fabulous. Regarding the room -in our first visit we were upgraded to a room starting with 3 (in the river block) and this room was excellent. In our second visit we stayed in a rooms starting with 2 and the room needed some update, and more intriguing - was located on the main road so noisy. So in order to fully enjoy - ask for a room in the river block or at least a room not facing the road. The coupon provided in reception makes the breakfast buffet a great deal. It was too cold for the pool and it is less inviting than the picture they publish.

The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.

The room is very clean and comfortable. Staff are friendly and attentive. Restaurant food is delicious. Overall it’s a very satisfying stay.

There were no blankets in rooms so you have to use heaters. Not enough staff on for bar service , service took along time, staff were lovely buy she was run off her feet the whole night. Tv reception is not good. No seating in outdoor/garden areas so you have to sit at pool.

After our previous location, the Mercure was a joy to come to. Clean room, spacious and a wonderful bed. Staff were friendly and welcoming.

after six nights on the larapinta trail we were looking forward to a restful nights sleep. we upgraded our room which included a bath. about 2am our very noisy neighbours in the adjoining room came home and from that point we didn’t sleep again. I knocked on their door and spoke to them once. we then called hotel reception/security another two times over the next few hours and they came and spoke to the offending guests. nothing changed. no offer to change rooms or eject the noisy neighbours. in the morning I spoke to the receptionist who checked us in. he was aware of the disruption. I asked about a refund and was told because we booked through a third party no refund was possible. he suggested we contact hotels.com. (we were offered free b/f which we declined as we had an early flight to get to). after contacting hotels.com who tried to get a refund on our behalf we were told the hotel had declined our request. Obviously the hotel is not responsible for the bad guest behaviour but they need a better policy to deal with situations like ours. We stayed at the hotel the night before our trek and the night after. rooms seem to vary according to the different buildings. It’s an ok hotel but certainly can’t recommend after our experience.

Normally have a great stay but tonight waited one hour for my meal and eventually gave up, walked out, and caught a Taxi into town for dinner. A fabulous pizza at Bella, which are always great.

Close to town and safe parking.

Nice hotel with a good breakfast

Welcoming staff spacious and clean room