Melia Vienna

Breakfast was nice but the coffee machine wasn't great. Room was great, comfortable and clean, but the fridge door didn't shut properly and the overhead shower clearly needed decalcifying, which suggests that maintenance is lacking.

Ok

Didn’t use the gym.

Didn’t use the gym.

Friendly front desk staff, nice room, comfortable bed and pillows.

My recent stay at Meliá Vienna was extremely disappointing and far below what I expect from a five-star hotel. From the start, there was a complete lack of flexibility and customer care. Despite informing the hotel at check-in that I had to shorten my stay due to a family emergency, my request not to be charged for the last night (out of 5 nights) was refused without consideration. The room itself had multiple issues: stained carpet, defective window shade, constant noise preventing sleep, and missing basic amenities (no coffee, tea, cups, or even consistent water service). Housekeeping was unreliable, and I often had to request cleaning multiple times. The most concerning incident happened on my last full day: after requesting room cleaning before leaving, I returned late in the evening to find the room untouched, with a note falsely claiming I had placed a “Do Not Disturb” sign on the door—when no such sign had even been available in my room. This was both unacceptable and deeply concerning. At one point, I was even asked to manage my own trash and offered bedsheets to make my own bed. Food service was equally disappointing: restaurant closures several days, long delays, dietary instructions ignored, and clear understaffing. Overall, the service, responsiveness, and attention to guests were far below expectations. I also left with a very uncomfortable feeling about how I was treated (as a Black woman of African origin), which is deeply concerning.

Brilliant. Everything was perfect

The hotel was very nice and 5 min walk to the train station that takes u to the city center in less than 10 mins

Great hotel !

As always a great and pleasant stay

Love it. Worth the Level for peace, quality food and an amazing overnight stay

Room was great. Clean and spacious. The staff was amazing. Very friendly and helpful

.

We experienced several issues with our initial room. The shower was not functioning properly, and the underfloor heating was also not working. Due to these problems, we were moved to another room. When requesting the room change, we were informed that the amenity kits included with our stay would be provided; however, they were not delivered to our room before we relocated. Housekeeping service was below expectations. Bed sheets were not changed daily, the tables around the bed were not properly cleaned, and overall cleanliness felt inconsistent. For the price paid, the hotel does not meet the standards one would expect from a Meliá property, and there is significant room for improvement. That said, the staff were friendly and consistently helpful. Karina, in particular, was excellent, she assisted us with the room change and personally ensured we received the amenities and additional water. While the hotel offers interesting facilities, the overall experience does not justify a return stay.

Great hotel. They could invest in better gym equipment thought. It has enough space but the equipment sucks

I enjoyed staying in my very spacious room with views to the Danube. Great amenities and comfort in the room. It’s about 5 mins walk to the closest ubahn station and the UN at Vienna International Centre. The staff were so lovely, friendly and helpful, especially Daniel & Ines.

Room view was on the other building. Receptions not friendly.

Dogs barking all night

Be very weary of booking this property. They have a lot of rigid booking policies that work in their favour. If you make a mistake or need to change your booking it is impossible to change without loosing all your money. I made an error on the dates we were coming and the only way to change dates was to cancel the booking (and loose 90% of our money) and make a completely new booking. They only allow booking changes 7 days prior to arrival. We phoned/messaged/emailed within ten minutes of booking the room online and they would do nothing to help us. We spent 4 days going back and forth trying to find a solution...they were very inflexible and their policies just felt like a big money scam. We wanted to keep our booking for two nights just changed the check in by one day. We lost $400 and they would do nothing to help. Just kept referencing their policies. They lack humanity and compassion. Think twice before booking this place!

Worst experience at this melia vienna hotel. Staff were very rude. Our room phone was not working, so difficult to call reception room service. It wasn't fixed until the day before we left. We were staying for 5 nights.