The Charles Hotel

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8.8
/10
Very Good
672 reviews

What Guests Say About Their Stay

Beckie

10.0
/ 10
One cozy spot! We honeymooned 35 years ago at Oban Inn. We decided to check out The Charles Hotel. What a great place! Thank you.

Alexander

10.0
/ 10
Staff were really helpful and friendly and the hotel had a rustic and old fashioned charm which was a nice change from glass fronted and steel framed modern hotels. Probably could do with a wee bit of a refresh but not to the extent that it would destroy the charm of this friendly hotel.

Mary Lou

10.0
/ 10
Lovely place to stay staff friendly.beautiful room and central location for walking.
In the Area
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209 Queen St, Ontario, Canada, L0S 1J0

Main Facilities

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24-Hour Front Desk
Parking
WiFi
The Charles Hotel is located in area / city Ontario. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Charles Hotel

209 Queen St, Ontario, Canada, L0S 1J0
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Exterior The Charles Hotel
Exterior 2 The Charles Hotel

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General
In Niagara-on-the-Lake (Old Town Historic District)

Location
With a stay at The Charles Hotel in Niagara-on-the-Lake (Old Town Historic District), you'll be steps from Niagara River Gorge and 6 minutes by foot from Niagara-on-the-Lake Golf Club. This boutique hotel is 0.1 mi (0.2 km) from Lake Ontario and 0.5 mi (0.8 km) from Simcoe Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Niagara River Gorge - 0.1 km / 0.1 mi
Niagara-on-the-Lake Golf Club - 0.5 km / 0.3 mi
Lake Ontario - 0.5 km / 0.3 mi
Fort Mississauga - 0.5 km / 0.3 mi
NEOB Lavender Boutique - 0.5 km / 0.3 mi
Simcoe Park - 0.6 km / 0.4 mi
Queen's Royal Park - 0.7 km / 0.4 mi
St. Vincent De Paul Church - 0.9 km / 0.6 mi
Niagara River - 1 km / 0.6 mi
Shaw Festival Theatre - 1.4 km / 0.9 mi
Butler's Barracks - 1.5 km / 1 mi
Fort George National Historic Site - 1.6 km / 1 mi
Jackson-Triggs Winery - 2.2 km / 1.4 mi
Peller Estates Winery - 3.1 km / 1.9 mi
McFarland House - 4.4 km / 2.7 mi

The nearest airports are:
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 32.3 km / 20.1 mi
Buffalo Niagara Intl. Airport (BUF) - 67 km / 41.6 mi
Billy Bishop Toronto City Airport (YTZ) - 125 km / 77.7 mi
Toronto Pearson Intl. Airport (YYZ) - 122.2 km / 75.9 mi
John C. Munro Hamilton Intl. Airport (YHM) - 94.8 km / 58.9 mi

Facilities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.

Business Facilities
Free self parking is available onsite.

Dining
Enjoy international cuisine at HobNob Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 12 individually decorated guestrooms. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.

All facilities in The Charles Hotel

Entertainment Facility The Charles Hotel
Entertainment Facility
Common Space The Charles Hotel
Common Space
Exterior The Charles Hotel
Exterior
Bedroom The Charles Hotel
Bedroom
Others The Charles Hotel
Others

Transportation

  • Limited parking

Things to Do

  • Garden

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Parking
  • Terrace

Accessibilty

  • Disabled access friendly

Public Facilities

  • Parking
  • Smoke-free area

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in The Charles Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited
  • Noise-free guestrooms cannot be guaranteed
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Charles Hotel
12
Number of floors in The Charles Hotel
2
Another facilities in The Charles Hotel
Limited parking, Garden, Breakfast, Free WiFi, Terrace

Frequently asked questions about The Charles Hotel

What are available facilities at The Charles Hotel?
There are top facilites at The Charles Hotel such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Charles Hotel?
The standard check-in time at The Charles Hotel is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does The Charles Hotel provide breakfast?
Yes, The Charles Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Charles Hotel?
The Charles Hotel has a 4.0-star rating.
How many floors does The Charles Hotel have?
The Charles Hotel has 2.
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The Charles Hotel reviews and ratings

8.8
Very Good
From 672 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

10.0

Service and Facilites

9.4

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Traveller Reviews The Charles Hotel

Number of reviews per page
20
40
Top reviews
Sébastien P
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Cozy as expected!!
Beckie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

One cozy spot! We honeymooned 35 years ago at Oban Inn. We decided to check out The Charles Hotel. What a great place! Thank you.
Alexander
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were really helpful and friendly and the hotel had a rustic and old fashioned charm which was a nice change from glass fronted and steel framed modern hotels. Probably could do with a wee bit of a refresh but not to the extent that it would destroy the charm of this friendly hotel.
Mary Lou
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely place to stay staff friendly.beautiful room and central location for walking.
Allan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great and helpful staff.
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We were on the package deal, wonderful Breakfast great staff
Helene
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hôtel avec cachet qui a besoin d’un peu de rénovations. Localisation intéressante. Personnel accueillant et gentil
andra
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Expedia website for The Charles Hotel heavily promotes a deep soaker tub as being a feature of a Premium Room, and I switched to this hotel specifically for this reason. I immediately advised the front desk of my disappointment, and I was advised that Premium rooms do not have such tubs (I double checked the Expedia website at the time, the tub was still prominently advertised). I checked The Charles website, looks like only one of their 12 rooms has such a tub. Also, this hotel does not have an elevator, and no help was offered to bring up luggage. The walk-in shower was large and lovely, the bed was comfortable, and the food and service were good (very pricey). Beautiful grounds.
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Jennifer
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff are extremely friendly and I loved the little welcome gift upon arrival. Location was perfect. Right downtown and easy to walk or bike to everything. Our first room was comfortable, but not very bright so we requested to change. They kindly moved us to a much brighter room, which was an upgrade because it had a patio. So nice...but the bed was very noisy and not as comfortable, which was a bit surprising. We had dinner one night at the restaurant on-site and it was absolutely delicious. And our server was so kind and attentive! Highly recommend!!
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Ann
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location
Fred
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Would recommend this property
Robert
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice clean room. Helpful, friendly staff. Quiet, convenient location. Beautiful veranda to to sit and enjoy a few moments to watch the world go by. Thank you Charles Inn.
Robert
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean rooms. Helpful staff. Quiet location. Close to everything.
lori
icon-
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property is beautiful and the staff is really top-notch, especially the staff at breakfast. Food is phenomenal and everyone is so friendly. My only real Complaint that would probably stop me from going back was it was difficult to sleep due to the lighting and noise. The first night there was a party booked on the outdoor patio, which was right below my window. It ended fairly early, so that wasn’t a huge issue, but the room is very hard to lock out the light because they have lights strong on the balconies which do not get turned off at night and illuminate in the room, even with the shutters closed and there’s light coming in from the doorway and see the hallway. I understand it’s a classic old home and that’s to be expected, but it was hard to sleep. Other than that, it really is beautiful and located close to the water, golf course in the main road into town. If I do go back, I would stay in a room that doesn’t face the street
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Deborah
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Wonderful stay.
Sue
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff was efficient and helpful. Room was small but clean.
Rafelina
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice property. Charming. Front desk attendant didn’t know where are rooms were’, but just lack of training. Still very helpful and apologetic. Wish there was a coffee maker in the room.
Matthew
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We had a lovely few days here. Great location with a lovely view over the golf course and just a few steps away from the shops and restaurants. The rooms were fab and the staff really helpful.
Debbie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Had a great visit to the Charles Inn for two nights. Was picked up for a vineyard tour. Very friendly staff!
Fran
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

A nice historical hotel. Very quiet and well appointed rooms. Easy access to NOTL stores, theatre and restaurants.
Number of reviews per page
20
40

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Exterior 4 The Charles Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.