What do past guests say about The Charles Hotel?

The Charles Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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The Charles Hotel

Name: The Charles Hotel
Address: 209 Queen St, Ontario, Canada, L0S 1J0, 209 Queen St, Ontario, L0S 1J0, Canada
Rating: 8.8

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8.8

/10

Very Good

693 reviews

What Guests Say About Their Stay

Adam

10.0

/ 10

We have been staying at this property for the last few years, which speaks for itself. Charles Hotel is a true "old charm" in the heart of a beautiful NOTL. Its location is perfect for those who appreciate quiet romantic spaces and, at the same time, would like to stay close to all the amenities. The hotel staff is very friendly and customer-oriented. The hotel grounds are well-maintained, which provide beautiful views from the hotel terraces and patios. Also even though there are no coffee makers in the rooms, you are able to order (for free) any teas and/or coffees which will be brought up directly to your room in a few minutes. Last, we would like to thank Alex for being very helpful and for honouring our room request! We are looking forward to coming back to this beautiful property in the future.

Raelene

10.0

/ 10

Excellent location in Niagara on the lake. Great parking, walking distance to all local eateries and shops. Beautiful location. Not far from Niagara Falls, beautiful scenic drive there. Great Inn to stay.

Rebecca

10.0

/ 10

Very friendly staff. Beautiful, spacious room. Wonderful shuttle service to visit wineries within the historic centre. Perfect location. Highly recommend.

In the Area

See Map

209 Queen St, Ontario, Canada, L0S 1J0

Main Facilities

Parking

Garden

Disabled access friendly

24-hour Receptionist

The Charles Hotel is located in area / city Ontario. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Charles Hotel Address: Map & Location

209 Queen St, Ontario, Canada, L0S 1J0

Discover More Places

Discover More About The Charles Hotel

General
In Niagara-on-the-Lake (Old Town Historic District)

Location
With a stay at The Charles Hotel in Niagara-on-the-Lake (Old Town Historic District), you'll be steps from Niagara River Gorge and 6 minutes by foot from Niagara-on-the-Lake Golf Club. This boutique hotel is 0.1 mi (0.2 km) from Lake Ontario and 0.5 mi (0.8 km) from Simcoe Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Niagara River Gorge - 0.1 km / 0.1 mi
Niagara-on-the-Lake Golf Club - 0.5 km / 0.3 mi
Lake Ontario - 0.5 km / 0.3 mi
Fort Mississauga - 0.5 km / 0.3 mi
Simcoe Park - 0.6 km / 0.4 mi
St. Vincent De Paul Church - 0.9 km / 0.6 mi
Niagara River - 1 km / 0.6 mi
Shaw Festival Theatre - 1.4 km / 0.9 mi
Fort George National Historic Site - 1.6 km / 1 mi
Jackson-Triggs Winery - 2.2 km / 1.4 mi
Peller Estates Winery - 3.1 km / 1.9 mi
McFarland House - 4.4 km / 2.7 mi
Living Water Wayside Chapel - 4.1 km / 2.5 mi
Laura Secord Homestead - 11.3 km / 7.1 mi
Mackenzie Printery and Newspaper Museum - 11.6 km / 7.2 mi

The nearest airports are:
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 32.3 km / 20.1 mi
Buffalo Niagara Intl. Airport (BUF) - 67 km / 41.6 mi
Billy Bishop Toronto City Airport (YTZ) - 125 km / 77.7 mi
John C. Munro Hamilton Intl. Airport (YHM) - 88.2 km / 54.8 mi
Kitchener, ON (YKF-Region of Waterloo Intl.) - 135.2 km / 84 mi

Facilities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.

Business Facilities
Free self parking is available onsite.

Dining
Enjoy international cuisine at HobNob Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 12 individually decorated guestrooms. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.

All facilities in The Charles Hotel

Entertainment Facility

Fitness Center

Common Space

Lobby

Exterior

Transportation

Limited parking

Things to Do

Garden

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Parking
Terrace

Accessibilty

Disabled access friendly

Public Facilities

Parking
Smoke-free area

Hotel Services

24-hour Receptionist

Accommodation Policy & General Information in The Charles Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 23:30 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Charles Hotel	12
Number of floors in The Charles Hotel	2
Another facilities in The Charles Hotel	Limited parking, Garden, Breakfast, Free WiFi, Parking

Frequently asked question in The Charles Hotel

What Time is Check In & Check Out at The Charles Hotel?

Check-in time at The Charles Hotel is staring from 15:00 - 23:30 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does The Charles Hotel provide breakfast?

Yes, The Charles Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of The Charles Hotel?

The Charles Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does The Charles Hotel have?

The Charles Hotel has 2 floors.

How many rooms are available at The Charles Hotel?

The Charles Hotel has 12 rooms in total.

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More Reviews from Other Guests in The Charles Hotel

Overall Ratings & Reviews The Charles Hotel

Other sources (693)

8.8

Very Good

From 693 reviews

Cleanliness

9.2

Room Comfort

8.6

Location

10.0

Service and Facilites

9.4

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Traveler Reviews The Charles Hotel

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Top reviews

Karen

with Partner

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

This is such a nice, historic hotel. The staff are very, very nice and the location was perfect for us. The bed was comfortable and the cookies on arrival were a nice touch. Unfortunately, the bathroom is a deal breaker for us. There is no way to turn on the shower without being blasted with frigid water. The shower glass is inefficient in keeping the water actually in the shower, so sopping towels are what you step out onto. If there was an opening in the glass to turn on the water before getting in…that would solve one issue. We were in room 109 and I cannot recommend this particular room to anyone because of this.

Adam

10.0

/10

Reviewed 13 week(s) ago

Hôtel avec cachet qui a besoin d’un peu de rénovations. Localisation intéressante. Personnel accueillant et gentil

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.