The Charles Hotel

Hotels
8.8
/10
Very Good
617 reviews

What Guests Say About Their Stay

Renato

10.0
/ 10
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit

Linda

10.0
/ 10
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.

Frances

10.0
/ 10
yes, all the staff were helpful and made our stay and our evening meal outstanding.
In the Area
See Map
209 Queen St, Ontario, Canada, L0S 1J0

Main Facilities

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24-Hour Front Desk
Parking
WiFi
The Charles Hotel is located in area / city Ontario. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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The Charles Hotel Address: Map & Location

209 Queen St, Ontario, Canada, L0S 1J0
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Lobby The Charles Hotel
Lobby 2 The Charles Hotel

Discover More About The Charles Hotel

General


In Niagara-on-the-Lake (Old Town Historic District)

Location


With a stay at The Charles Hotel in Niagara-on-the-Lake (Old Town Historic District), you'll be steps from Niagara River Gorge and 5 minutes by foot from Royal George Theatre. This boutique hotel is 0.1 mi (0.2 km) from Lake Ontario and 0.3 mi (0.5 km) from Niagara-on-the-Lake Golf Club.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Niagara River Gorge - 0.1 km / 0.1 mi
Museum of the Paranormal - 0.2 km / 0.2 mi
Royal George Theatre - 0.4 km / 0.2 mi
Niagara-on-the-Lake Golf Club - 0.5 km / 0.3 mi
Lake Ontario - 0.5 km / 0.3 mi
Fort Mississauga - 0.5 km / 0.3 mi
Simcoe Park - 0.6 km / 0.4 mi
Niagara River - 1 km / 0.6 mi
Shaw Festival Theatre - 1.4 km / 0.9 mi
Fort George National Historic Site - 1.6 km / 1 mi
Jackson-Triggs Winery - 2.2 km / 1.4 mi
Peller Estates Winery - 3.1 km / 1.9 mi
McFarland House - 4.4 km / 2.7 mi
Living Water Wayside Chapel - 4.1 km / 2.5 mi
NEOB Lavender Boutique - 9.7 km / 6 mi

The nearest airports are:
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 32.3 km / 20.1 mi
Buffalo Niagara Intl. Airport (BUF) - 67 km / 41.6 mi
Billy Bishop Toronto City Airport (YTZ) - 125 km / 77.7 mi
Toronto Pearson Intl. Airport (YYZ) - 122.2 km / 75.9 mi
John C. Munro Hamilton Intl. Airport (YHM) - 94.8 km / 58.9 mi

Facilities


Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.

Business Facilities


Free self parking is available onsite.

Dining


Enjoy international cuisine at HobNob Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 12 air-conditioned rooms featuring iPod docking stations. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.

All facilities in The Charles Hotel

Bar, Cafe and Lounge The Charles Hotel
Bar, Cafe and Lounge
Entertainment Facility The Charles Hotel
Entertainment Facility
Common Space The Charles Hotel
Common Space
Lobby The Charles Hotel
Lobby
Exterior The Charles Hotel
Exterior

Public Facilities

  • Parking
  • Smoke-free area

Hotel Services

  • 24-hour Receptionist
  • Concierge

Transportation

  • Limited parking

Things to Do

  • Garden

Connectivity

  • Free WiFi

General

  • Terrace

Accommodation Policy & General Information in The Charles Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited
  • Noise-free guestrooms cannot be guaranteed
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Available rooms at The Charles Hotel
12
Number of floors in The Charles Hotel
2
Another facilities in The Charles Hotel
Smoke-free area, 24-hour Receptionist, Concierge, Limited parking, Garden

Frequently asked question in The Charles Hotel

What are available facilities at The Charles Hotel?
There are top facilites at The Charles Hotel such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Charles Hotel?
Check-in time at The Charles Hotel is staring from 15:00 - 23:30 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of The Charles Hotel?
The Charles Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Charles Hotel have?
The Charles Hotel has 2 floors.
How many rooms are available at The Charles Hotel?
The Charles Hotel has 12 rooms in total.
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More Reviews from Other Guests in The Charles Hotel

8.8
Very Good
From 617 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

10.0

Service and Facilites

9.4

Sort by
Most Relevant
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Traveler Reviews The Charles Hotel

Number of reviews per page
20
40
Top reviews
Renato
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The elegance and the food were top notch.
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Lovely hotel, helpful staff
Tom
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The team was very welcoming and courteous. Our room was clean and cozy.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Frances
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

yes, all the staff were helpful and made our stay and our evening meal outstanding.
Robert
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Hot water to room 110 was very slow to arrive, and it would not last for duration of a short shower.
Thomas
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Wonderful room
Anja
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.
Neil
icon-
6.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.
Beverley
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Excellent room. All rooms different. Bed was excellent. Had a great night in Charles Hotel & I would go back
Randy
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Paul
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.
Gerald
6.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The main attraction for this hotel is its location right down the shopping street.
Louis
icon-
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.
Jennifer
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.
Cynthia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Raymond
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Our favourite place in NOTL
Anne
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.
Debra
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Our stay was very nice even though the battery for the smoke alarm went off in the middle of the night. We were moved to a different room for the night, and the hotel comped our breakfast the next morning.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Charles Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 617 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

10.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Charles Hotel

Number of reviews per page
20
40
Top reviews
Renato
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The elegance and the food were top notch.
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Lovely hotel, helpful staff
Tom
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The team was very welcoming and courteous. Our room was clean and cozy.
Linda
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Frances
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

yes, all the staff were helpful and made our stay and our evening meal outstanding.
Robert
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Hot water to room 110 was very slow to arrive, and it would not last for duration of a short shower.
Thomas
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Wonderful room
Anja
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.
Neil
icon-
6.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.
Beverley
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Excellent room. All rooms different. Bed was excellent. Had a great night in Charles Hotel & I would go back
Randy
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Paul
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.
Gerald
6.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The main attraction for this hotel is its location right down the shopping street.
Louis
icon-
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.
Jennifer
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.
Cynthia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Raymond
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Our favourite place in NOTL
Anne
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.
Debra
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Our stay was very nice even though the battery for the smoke alarm went off in the middle of the night. We were moved to a different room for the night, and the hotel comped our breakfast the next morning.
Number of reviews per page
20
40