Kempinski Hotel Hangzhou

Hotels
9.6
/10
Exceptional
42 reviews

What Guests Say About Their Stay

Cathy

10.0
/ 10
Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.

Abbey

10.0
/ 10
Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.

Ching Yieng

10.0
/ 10
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
In the Area
See Map
No. 66, Lishui Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310015

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Kempinski Hotel Hangzhou is located in area / city Gongshu Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Hangzhou

No. 66, Lishui Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310015
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Lobby Kempinski Hotel Hangzhou
Lobby 2 Kempinski Hotel Hangzhou

Discover More About Kempinski Hotel Hangzhou

Discover Luxury and Comfort at Kempinski Hotel Hangzhou

Welcome to the Kempinski Hotel Hangzhou, a premier destination offering an unparalleled experience for travellers seeking sophistication and exceptional service in the heart of Zhejiang, China. Whether you're here for business or leisure, our hotel provides a sanctuary of comfort and style, ensuring your stay is memorable. Room rates at Kempinski Hotel Hangzhou start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Kempinski Hotel Hangzhou Location

Nestled in the vibrant Shangcheng District, Kempinski Hotel Hangzhou is strategically positioned to offer the best of Hangzhou. Located approximately 30 kilometres from Hangzhou Xiaoshan International Airport (HGH) and a mere 5 kilometres from the Hangzhou East Railway Station, the hotel provides convenient access for all travellers. The surrounding area buzzes with a dynamic blend of modern commerce and rich cultural heritage, offering a lively atmosphere akin to Melbourne's Southbank or Sydney's Darling Harbour, with easy access to local markets and entertainment precincts.

Kempinski Hotel Hangzhou Facilities & Services

Facilities for guests at Kempinski Hotel Hangzhou are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • An indoor swimming pool, perfect for a refreshing dip or a relaxing swim, open daily from 6:00 AM to 10:00 PM. Access is complimentary for all guests.
  • A state-of-the-art fitness centre, equipped with modern exercise machines, available 24/7 for your convenience. Complimentary access.
  • The luxurious Kempinski The Spa offers a range of rejuvenating treatments and massages. Treatments are à la carte, with prices starting from AUD $120. Open daily from 10:00 AM to 10:00 PM.
  • A dedicated Kids' Club, providing engaging activities and entertainment for younger guests. Open from 9:00 AM to 6:00 PM daily. Complimentary access.
  • Complimentary on-site parking is available for guests, a convenient amenity for those arriving by car.
  • While there isn't a complimentary airport shuttle, convenient airport transfer services are readily available.

Kempinski Hotel Hangzhou Room Types

Explore a diverse range of accommodations with our exquisite room types of Kempinski Hotel Hangzhou, each designed to provide a luxurious and restful retreat.
  • Deluxe Room:

    Available with City View or Park View. These rooms are strictly non-smoking and feature a bathtub for your relaxation.
  • Executive Room:

    Offering enhanced amenities and stunning City Views. These rooms are non-smoking and include a bathtub.
  • Grand Deluxe Room:

    Spacious and elegantly appointed, with options for City View or Park View. All are non-smoking rooms with a bathtub.
  • Junior Suite:

    A step up in luxury, these suites provide ample space and sophisticated comfort, featuring a City View and a bathtub. Non-smoking.
  • Executive Suite:

    Offering separate living and sleeping areas, these suites boast panoramic City Views and a luxurious bathtub. Non-smoking.
  • Presidential Suite:

    The pinnacle of luxury, this expansive suite offers breathtaking City Views, a separate lounge, and a lavish bathtub. Non-smoking.
Kempinski Hotel Hangzhou does not currently offer pet-friendly rooms.

Kempinski Hotel Hangzhou Dining & Restaurants

Indulge your palate with a culinary journey at Kempinski Hotel Hangzhou, where exquisite flavours and sophisticated ambiances await.
  • Dragon Court:

    Experience authentic Cantonese cuisine with a modern twist. Open for lunch from 11:30 AM to 2:30 PM and dinner from 5:30 PM to 10:00 PM. Estimated price per person: AUD $60 - $100.
  • Paulaner Brauhaus:

    Enjoy traditional Bavarian dishes and freshly brewed beer in a lively atmosphere. Open daily from 11:30 AM to 1:00 AM. Estimated price per person: AUD $40 - $80.
  • The Lobby Lounge:

    A sophisticated setting for afternoon tea, light snacks, and evening cocktails. Open daily from 8:00 AM to 11:00 PM. Estimated price per person: AUD $25 - $50.
  • The Brasserie:

    Offering an international buffet with a focus on fresh, seasonal ingredients. Open for breakfast from 6:30 AM to 10:00 AM, lunch from 12:00 PM to 2:30 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person: AUD $50 - $90.

Kempinski Hotel Hangzhou Nearby Attractions and Activities

Immerse yourself in the charm and beauty of Hangzhou with these popular nearby attractions and activities.
  • West Lake:

    A UNESCO World Heritage site, renowned for its stunning natural beauty and historical significance. A must-visit for any traveller.
  • Lingyin Temple:

    One of China's most famous Buddhist temples, offering a serene spiritual experience and impressive architecture.
  • Xixi National Wetland Park:

    Explore the unique ecological landscape of this vast wetland, offering boat tours and tranquil walking paths.
  • Hefang Street:

    A bustling pedestrian street filled with traditional shops, tea houses, and local snacks, perfect for experiencing Hangzhou's vibrant street life.
  • Qinghefang Ancient Street:

    Similar to Melbourne's Queen Victoria Market in its lively atmosphere, this street offers a glimpse into Hangzhou's past with its traditional crafts and local delicacies.
If you are looking for other activities around Kempinski Hotel Hangzhou, check out the best deals on Traveloka: Recommended activities in Hangzhou!

How to Get to Kempinski Hotel Hangzhou from the Airport

Navigating your journey to Kempinski Hotel Hangzhou is straightforward, with several convenient options available. The airport transfer service of Kempinski Hotel Hangzhou ensures a smooth transition from your flight.
  • Taxi:

    Metered taxis are readily available at Hangzhou Xiaoshan International Airport (HGH). The journey to the hotel typically takes around 45-60 minutes and costs approximately AUD $40 - $60.
  • Ride-hailing Service:

    You can book a ride-hailing service through various apps. This offers a convenient and often cost-effective option, with prices similar to taxis.
  • Airport Shuttle Bus:

    Several airport shuttle bus routes operate from HGH to various points in the city. You may need to take a short taxi or ride-hailing service from the bus drop-off point to the hotel. The cost is typically around AUD $10 - $20.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, you can arrange a private airport transfer directly through the hotel. This service offers a seamless experience from the moment you arrive. Contact the hotel for pricing and booking details. This is akin to booking airport transfer services directly.
For those arriving at Hangzhou East Railway Station, a taxi or ride-hailing service is the most direct and efficient way to reach Kempinski Hotel Hangzhou, taking approximately 15-20 minutes.

Summary of Why You Should Choose to Stay at Kempinski Hotel Hangzhou

Room availability at Kempinski Hotel Hangzhou is excellent, offering a range of luxurious options to suit every traveller. Booking Kempinski Hotel Hangzhou through Traveloka ensures you get the best value and a seamless reservation experience.
  • Prime Location:

    Situated in a vibrant district with easy access to attractions and transport.
  • Luxurious Accommodations:

    Elegantly appointed rooms and suites offering comfort and style.
  • Exceptional Dining:

    A variety of on-site restaurants and lounges catering to diverse tastes.
  • World-Class Facilities:

    Including a swimming pool, fitness centre, and rejuvenating spa.
  • Impeccable Service:

    Experience the renowned Kempinski hospitality.
Book your stay at Kempinski Hotel Hangzhou today and discover the epitome of luxury in Zhejiang. For more options, consider to Book budget hotels in Zhejiang. Planning your journey is also made easy with the ability to Easily book domestic and international flights at low prices.

All facilities in Kempinski Hotel Hangzhou

Bar, Cafe and Lounge Kempinski Hotel Hangzhou
Bar, Cafe and Lounge
Swimming Pool Kempinski Hotel Hangzhou
Swimming Pool
Entertainment Facility Kempinski Hotel Hangzhou
Entertainment Facility
Fitness Center Kempinski Hotel Hangzhou
Fitness Center
Functional Hall Kempinski Hotel Hangzhou
Functional Hall

Things to Do

  • Spa
  • Health club
  • Indoor pool
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Business facilities
  • Business facilities
  • Conference rooms
  • Business center

General

  • Banquet
  • Rooftop terrace
  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

Accessibilty

  • Disabled access friendly
  • Accessible parking

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Kempinski Hotel Hangzhou

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Hangzhou
326
Another facilities in Kempinski Hotel Hangzhou
Spa, Health club, Indoor pool, Garden, Sauna

Frequently asked questions about Kempinski Hotel Hangzhou

What are available facilities at Kempinski Hotel Hangzhou?
There are top facilites at Kempinski Hotel Hangzhou such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Hangzhou?
The standard check-in time at Kempinski Hotel Hangzhou is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Hangzhou provide breakfast?
Yes, Kempinski Hotel Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Hangzhou?
Kempinski Hotel Hangzhou has a 5.0-star rating.
How many rooms are available at Kempinski Hotel Hangzhou?
Kempinski Hotel Hangzhou has 326.
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Kempinski Hotel Hangzhou reviews and ratings

9.6
Exceptional
From 42 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Kempinski Hotel Hangzhou

Number of reviews per page
20
40
Top reviews
Cathy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.
Read More
ROBERT
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent in all areas. I will definately stay again when in Hangzhou
Abbey
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Ching Yieng
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Great place to stay. Great location too. Will revisit if I travel to Hangzhou
LIN
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Classy business style hotel
Enkhzul
icon-Business
Business
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
LEE
icon-with Partner
with Partner
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Read More
Shane
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Nice hotel near grand canal
HUAZHI
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Christopher
icon-
8.0
/10
Reviewed 254 week(s) ago

Hotels.com verified review

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Read More
ben
icon-with Partner
with Partner
10.0
/10
Reviewed 280 week(s) ago

Hotels.com verified review

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Read More
Suk Ling
icon-with Partner
with Partner
10.0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Read More
Yu Wai
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

很好
shuk ching
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

服務良好,細心
shuk ching
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

房間舒適,有氣派!服務亦不錯,唯獨是沒有機械人送餐服務及電視不是智能,略為差一點
Stine
icon-
10.0
/10
Reviewed 133 week(s) ago

Hotels.com verified review

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Kim Chun
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 141 week(s) ago

Expedia Group verified review

酒店內設施,房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區,總體來說非常舒適。
Ming
icon-
10.0
/10
Reviewed 268 week(s) ago

Hotels.com verified review

挺不错的,服务态度也很好,下次来还会定
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

第一次來杭州家庭旅遊,因之前入住泰國Kempinski感覺後好,得知杭州Kempinski剛開業不久,特意來住幾天試試。 酒店大堂精致,但較小。Check-in時前台服務員表情很木納,沒有笑容。 房間潔淨,但浴缸設在大床隔壁,設計不方便住客使用,因每次用後房間地板會很濕。 大堂吧設計優美,但有些地板看起來已很陳舊,不像只開業一個多月的酒店。 早餐不錯,很多選擇。感覺自助晚餐應該也不錯(因已安排很程,這次沒品嘗) 。 泳池是最好的一環,但住客要穿過餐廳才能去到,不方便。 因酒店位置在滴滴上有誤差,每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環,希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺,酒店不錯,但服務上個別員工有待改進。
Read More
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 359 week(s) ago

Expedia Group verified review

Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Kempinski Hotel Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 42 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Kempinski Hotel Hangzhou

Number of reviews per page
20
40
Top reviews
Cathy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.
Read More
ROBERT
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent in all areas. I will definately stay again when in Hangzhou
Abbey
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Ching Yieng
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Great place to stay. Great location too. Will revisit if I travel to Hangzhou
LIN
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Classy business style hotel
Enkhzul
icon-Business
Business
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
LEE
icon-with Partner
with Partner
8.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Read More
Shane
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Nice hotel near grand canal
HUAZHI
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Christopher
icon-
8.0
/10
Reviewed 254 week(s) ago

Hotels.com verified review

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Read More
ben
icon-with Partner
with Partner
10.0
/10
Reviewed 280 week(s) ago

Hotels.com verified review

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Read More
Suk Ling
icon-with Partner
with Partner
10.0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Read More
Yu Wai
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

很好
shuk ching
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

服務良好,細心
shuk ching
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

房間舒適,有氣派!服務亦不錯,唯獨是沒有機械人送餐服務及電視不是智能,略為差一點
Stine
icon-
10.0
/10
Reviewed 133 week(s) ago

Hotels.com verified review

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Kim Chun
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 141 week(s) ago

Expedia Group verified review

酒店內設施,房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區,總體來說非常舒適。
Ming
icon-
10.0
/10
Reviewed 268 week(s) ago

Hotels.com verified review

挺不错的,服务态度也很好,下次来还会定
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

第一次來杭州家庭旅遊,因之前入住泰國Kempinski感覺後好,得知杭州Kempinski剛開業不久,特意來住幾天試試。 酒店大堂精致,但較小。Check-in時前台服務員表情很木納,沒有笑容。 房間潔淨,但浴缸設在大床隔壁,設計不方便住客使用,因每次用後房間地板會很濕。 大堂吧設計優美,但有些地板看起來已很陳舊,不像只開業一個多月的酒店。 早餐不錯,很多選擇。感覺自助晚餐應該也不錯(因已安排很程,這次沒品嘗) 。 泳池是最好的一環,但住客要穿過餐廳才能去到,不方便。 因酒店位置在滴滴上有誤差,每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環,希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺,酒店不錯,但服務上個別員工有待改進。
Read More
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 359 week(s) ago

Expedia Group verified review

Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
Number of reviews per page
20
40