Kempinski Hotel Hangzhou

Hotels
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9.6
/10
Exceptional
45 reviews

What Guests Say About Their Stay

Cathy

10.0
/ 10
Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.

Abbey

10.0
/ 10
Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.

Ching Yieng

10.0
/ 10
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
In the Area
See Map
No. 66, Lishui Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310015

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Kempinski Hotel Hangzhou is located in area / city Gongshu Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Hangzhou

No. 66, Lishui Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310015
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Discover More About Kempinski Hotel Hangzhou

Location


Kempinski Hotel Hangzhou is located in area / city Gongshu Qu.

About Kempinski Hotel Hangzhou

From business event to corporate gathering, Kempinski Hotel Hangzhou provides complete services and facilities that you and your colleagues need.

Kempinski Hotel Hangzhou is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Kempinski Hotel Hangzhou is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Kempinski Hotel Hangzhou.

All facilities in Kempinski Hotel Hangzhou

Bar, Cafe and Lounge Kempinski Hotel Hangzhou
Bar, Cafe and Lounge
Swimming Pool Kempinski Hotel Hangzhou
Swimming Pool
Entertainment Facility Kempinski Hotel Hangzhou
Entertainment Facility
Fitness Center Kempinski Hotel Hangzhou
Fitness Center
Functional Hall Kempinski Hotel Hangzhou
Functional Hall

Things to Do

  • Spa
  • Health club
  • Indoor pool
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Business facilities
  • Business facilities
  • Conference rooms
  • Business center

General

  • Banquet
  • Rooftop terrace
  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

Accessibilty

  • Disabled access friendly
  • Accessible parking

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Kempinski Hotel Hangzhou

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Hangzhou
326
Another facilities in Kempinski Hotel Hangzhou
Spa, Health club, Indoor pool, Garden, Sauna

Frequently asked question in Kempinski Hotel Hangzhou

What are available facilities at Kempinski Hotel Hangzhou?
There are top facilites at Kempinski Hotel Hangzhou such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Hangzhou?
The standard check-in time at Kempinski Hotel Hangzhou is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Hangzhou provide breakfast?
Yes, Kempinski Hotel Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Kempinski Hotel Hangzhou have?
Kempinski Hotel Hangzhou is a 5.0-star hotel.
How many rooms does Kempinski Hotel Hangzhou have?
Kempinski Hotel Hangzhou has 326 rooms in total.
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More Reviews from Other Guests in Kempinski Hotel Hangzhou

9.6
Exceptional
From 45 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Hangzhou

Number of reviews per page
20
40
Top reviews
Cathy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.
Read More
ROBERT
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent in all areas. I will definately stay again when in Hangzhou
Abbey
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Ching Yieng
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Great place to stay. Great location too. Will revisit if I travel to Hangzhou
LIN
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Classy business style hotel
Enkhzul
icon-Business
Business
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
LEE
icon-with Partner
with Partner
8.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Read More
Shane
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Nice hotel near grand canal
HUAZHI
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Christopher
icon-
8.0
/10
Reviewed 261 week(s) ago

Hotels.com verified review

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Read More
ben
icon-with Partner
with Partner
10.0
/10
Reviewed 287 week(s) ago

Hotels.com verified review

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Read More
Suk Ling
icon-with Partner
with Partner
10.0
/10
Reviewed 350 week(s) ago

Hotels.com verified review

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Read More
Vivian
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Fantastic hotel - modern, clean, helpful staff, and the best breakfast I had in a Chinese hotel so far. Loved the diversity of food
Alejandro
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great rooms , fantastic buffet restaurant.
Linda
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

There was one night where people were smoking in a non smoking room accross from my room
Yu Wai
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

很好
shuk ching
icon-Business
Business
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

服務良好,細心
shuk ching
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

房間舒適,有氣派!服務亦不錯,唯獨是沒有機械人送餐服務及電視不是智能,略為差一點
Stine
icon-
10.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Kim Chun
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

酒店內設施,房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區,總體來說非常舒適。
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Kempinski Hotel Hangzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
9.6
Exceptional
From 45 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Hangzhou

Number of reviews per page
20
40
Top reviews
Cathy
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Lovely room with super soft bathrobes and we liked so much we have bought one for home. Staffs were helpful and efficient and they kindly extended our check out time to take into account our late flight. The hotel is just by the side of the Grand Canal with a shopping center, plenty restaurants literally outside and metro was a short walk away. Brilliant stay and can’t fault it at all.
Read More
ROBERT
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent in all areas. I will definately stay again when in Hangzhou
Abbey
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Amazing healthy selection of breakfast and there's a tea bar with a wide variety of local teas. Room had a beautiful canal view, spacious and modern amenities. The gym was very well equipped and that is a plus point.
Ching Yieng
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Great place to stay. Great location too. Will revisit if I travel to Hangzhou
LIN
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Classy business style hotel
Enkhzul
icon-Business
Business
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
LEE
icon-with Partner
with Partner
8.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
Read More
Shane
8.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Nice hotel near grand canal
HUAZHI
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Christopher
icon-
8.0
/10
Reviewed 261 week(s) ago

Hotels.com verified review

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
Read More
ben
icon-with Partner
with Partner
10.0
/10
Reviewed 287 week(s) ago

Hotels.com verified review

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
Read More
Suk Ling
icon-with Partner
with Partner
10.0
/10
Reviewed 350 week(s) ago

Hotels.com verified review

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
Read More
Vivian
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Fantastic hotel - modern, clean, helpful staff, and the best breakfast I had in a Chinese hotel so far. Loved the diversity of food
Alejandro
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great rooms , fantastic buffet restaurant.
Linda
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

There was one night where people were smoking in a non smoking room accross from my room
Yu Wai
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

很好
shuk ching
icon-Business
Business
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

服務良好,細心
shuk ching
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

房間舒適,有氣派!服務亦不錯,唯獨是沒有機械人送餐服務及電視不是智能,略為差一點
Stine
icon-
10.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Kim Chun
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

酒店內設施,房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區,總體來說非常舒適。
Number of reviews per page
20
40