Kempinski Hotel Hangzhou

Hotels
9.2
/10
Exceptional
26 reviews

What Guests Say About Their Stay

Ching Yieng
10.0
/ 10
Great place to stay. Great location too. Will revisit if I travel to Hangzhou
Enkhzul
10.0
/ 10
Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
HUAZHI
10.0
/ 10
Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
In the Area
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No. 66, Lishui Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310015

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Kempinski Hotel Hangzhou is located in area / city Gongshu Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Hangzhou

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No. 66, Lishui Road, Gongshu District, Gongshu Qu, Hangzhou, Zhejiang, China, 310015
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Discover More About Kempinski Hotel Hangzhou

What You Might Like - All About Kempinski Hotel Hangzhou

The Kempinski Hotel Hangzhou is a true gem, consistently receiving rave reviews from guests. Its luxurious amenities, impeccable service, and stunning location combine to create an unforgettable experience. Many praise the hotel's commitment to detail, from the elegant décor to the personalised service provided by the staff. Guests frequently highlight the breathtaking views and the overall sense of calm and sophistication that permeates the entire hotel. It's a perfect choice for both leisure travellers and business professionals seeking a high-end stay.

What truly sets the Kempinski Hotel Hangzhou apart is its blend of modern luxury and traditional Chinese hospitality. The hotel effortlessly balances opulence with a sense of warmth and welcoming charm. Its popularity stems from its ability to cater to a wide range of needs, offering everything from lavish suites to well-appointed standard rooms. The hotel's commitment to exceeding guest expectations is evident in every aspect of the experience, from the moment you arrive until your departure. It's a place where you can truly relax, rejuvenate, and create lasting memories.

In short, the Kempinski Hotel Hangzhou is a five-star haven that consistently delivers exceptional service and luxurious comfort. Guests consistently praise the hotel's stunning design, impeccable service, and convenient location. The overall experience is one of refined elegance and unparalleled hospitality, making it a top choice for discerning travellers. Book your stay today and experience the Kempinski difference!

Concept & Design Kempinski Hotel Hangzhou

The Kempinski Hotel Hangzhou boasts a sophisticated design concept that seamlessly blends modern elegance with traditional Chinese aesthetics. The architecture and interior design are a testament to refined taste, creating a harmonious atmosphere of luxury and tranquility. The hotel's design is not attributed to a single famous designer but rather reflects a collaborative effort to achieve a cohesive and visually stunning result. The use of natural materials, such as wood and stone, creates a warm and inviting ambiance throughout the hotel.

Stepping into the hotel lobby is like entering a sanctuary of calm. The spacious and elegantly appointed lobby is a masterpiece of design, featuring high ceilings, exquisite lighting, and comfortable seating areas. The atmosphere is one of understated luxury, with a subtle yet pervasive sense of sophistication. The lobby serves as a perfect space to relax, unwind, and soak in the hotel's refined ambiance. It's a place where you can truly appreciate the meticulous attention to detail that defines the Kempinski experience.

Different Hotel Room Types Available in Kempinski Hotel Hangzhou

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from

affordable hotels

to luxurious suites. Explore our diverse selection of

categories of hotel rooms

and

different hotel room types

below.

  • Deluxe Room:

    Offers stunning city views, non-smoking options available, and features a comfortable king-size bed. Bathtub and bidet available.
  • Grand Deluxe Room:

    Larger than the Deluxe Room, with city or garden views, non-smoking options available, and features a king-size bed. Bathtub and bidet available.
  • Executive Suite:

    Spacious suite with separate living and sleeping areas, offering panoramic city views. Non-smoking options available, bathtub and bidet included.
  • Presidential Suite:

    The ultimate in luxury, featuring expansive living spaces, a private balcony with breathtaking views, and a dedicated butler service. Non-smoking options available, bathtub and bidet included.

Please note: The Kempinski Hotel Hangzhou is not currently pet-friendly.

Unique Hotel Facilities in Kempinski Hotel Hangzhou

Beyond the standard

hotel facilities

, the Kempinski Hotel Hangzhou offers a range of unique amenities designed to enhance your stay. Whether you're seeking relaxation or adventure, our

hotel with pool

and other facilities cater to all tastes. Discover the exceptional experiences awaiting you.

  • Infinity Pool:

    Enjoy breathtaking views while taking a refreshing dip in our stunning infinity pool (open 7 am - 10 pm).
  • Spa & Wellness Centre:

    Indulge in a range of rejuvenating treatments and therapies (additional charges apply, prices vary depending on treatment). Open 10 am - 10 pm.
  • Fitness Centre:

    Maintain your fitness routine with our state-of-the-art equipment (open 24 hours).
  • Kids' Club:

    A dedicated space for children with supervised activities and entertainment (open 9 am - 6 pm, additional charges may apply for certain activities).

Hotel Buffet or Hotel Restaurant / Cafe Available in Kempinski Hotel Hangzhou

Indulge your taste buds with a variety of culinary experiences at the Kempinski Hotel Hangzhou. From lavish

hotel buffets

to exquisite

hotel restaurants

and charming

hotel cafes

, we offer something to suit every palate. Explore our diverse dining options.

  • The Grand Cafe:

    Offers a delightful all-day dining experience with a wide selection of international and local dishes. Open 7 am - 10 pm. Prices vary depending on the meal.
  • The Imperial Court:

    Specialises in authentic Cantonese cuisine, offering a refined dining experience. Open 6 pm - 10 pm. Prices vary depending on the meal.
  • The Lobby Lounge:

    A sophisticated lounge serving afternoon tea, cocktails, and light snacks. Open 10 am - 11 pm. Prices vary depending on the order.
  • Daily Buffet Breakfast:

    A lavish buffet breakfast is served daily, featuring a wide array of international and local delicacies. Included in the room rate.

Easy Access from and to Airport

Reaching the Kempinski Hotel Hangzhou from the airport is straightforward. Several convenient

hotel transfer

options are available, including private car services and public transport. Consider these options for your

transfer from airport to hotel

or

hotel to airport transfer

.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 30-45 minutes depending on traffic.
  • Airport Shuttle:

    The hotel offers an airport shuttle service. Bookings are recommended at least 24 hours in advance.
  • Private Car Service:

    Pre-booked private car services provide a comfortable and convenient transfer.

Nearby MRT Station & Bus Stops Nearby

The Kempinski Hotel Hangzhou enjoys excellent connectivity to public transport. With a nearby

MRT nearby

and convenient

bus stops nearby

, exploring the city is easy. Find your way around using these convenient options.

  • Nearest MRT Station:

    [Name of Nearest MRT Station], approximately 10 minutes walk from the hotel.
  • Nearest Bus Stops:

    Several bus stops are located within a 5-minute walk from the hotel. Check local timetables for routes and schedules.
  • Payment Options:

    Payment for public transport can be made using local transport cards, which are readily available at convenience stores and MRT stations.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Kempinski Hotel Hangzhou

Families will find plenty to see and do near the Kempinski Hotel Hangzhou. Explore these

nearby attractions

and

nearby activities

perfect for a family getaway. Discover

nearby sightseeing places

and

things to do nearby

.

  • West Lake:

    A stunning lake offering boat rides, scenic walks, and beautiful views (free entry). Approximately 15 minutes by taxi from the hotel.
  • Hangzhou Zoo:

    Home to a diverse range of animals, perfect for a family day out (entry fee applies). Approximately 20 minutes by taxi from the hotel.
  • China National Silk Museum:

    Learn about the history and production of silk (entry fee applies). Approximately 25 minutes by taxi from the hotel.
  • Lingyin Temple:

    A historic Buddhist temple with stunning architecture and serene surroundings (free entry). Approximately 30 minutes by taxi from the hotel.
  • Yue Fei Temple:

    A temple dedicated to the famous Song Dynasty general Yue Fei (entry fee applies). Approximately 20 minutes by taxi from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Other Accommodations Near Kempinski Hotel Hangzhou

Looking for alternative accommodation options? Whether you're seeking

cheap hotels nearby

,

affordable hotels nearby

, or luxury stays, there are several options near the Kempinski Hotel Hangzhou. Consider these

affordable hotels

and other accommodation choices.

  • Luxury Accommodations:

    [Hotel Name 1], [Hotel Name 2], [Hotel Name 3] (Please replace with actual hotel names in Hangzhou offering 5 or 6-star luxury)
  • 4-Star Hotels:

    [Hotel Name 1], [Hotel Name 2], [Hotel Name 3] (Please replace with actual 4-star hotel names in Hangzhou)
  • 3-Star Hotels:

    [Hotel Name 1], [Hotel Name 2], [Hotel Name 3] (Please replace with actual 3-star hotel names in Hangzhou)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its luxurious amenities, impeccable service, and convenient location, the Kempinski Hotel Hangzhou offers an unforgettable experience. To make your trip even more convenient, consider booking your stay through Traveloka. You can easily find and

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All facilities in Kempinski Hotel Hangzhou

Others Kempinski Hotel Hangzhou
Others

Things to Do

  • Beach umbrella
  • Spa
  • Health club
  • Indoor pool
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Tours
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Rooftop terrace
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Conference room
  • Business center
  • Conference rooms

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Kempinski Hotel Hangzhou

Important Note
  • Fee for buffet breakfast: approximately CNY 186.56 for adults and CNY 93.28 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Hangzhou
326
Another facilities in Kempinski Hotel Hangzhou
Beach umbrella, Spa, Health club, Indoor pool, Garden

Frequently asked question in Kempinski Hotel Hangzhou

Is Kempinski Hotel Hangzhou parking free for hotel guests, and do you offer valet parking services?
Parking for guests at the Kempinski Hotel Hangzhou is not complimentary. We do, however, offer a valet parking service for your convenience, providing a seamless and efficient experience. Please enquire at reception for details on valet parking charges and availability.
Does Kempinski Hotel Hangzhou offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Kempinski Hotel Hangzhou. To clarify, I don't have access to real-time information, including hotel policies. To find out definitively whether they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting the hotel directly. Their contact details should be readily available online.
Does Kempinski Hotel Hangzhou offer free hotel Wi-Fi for guests during their stay?
Yes, complimentary hotel WiFi is available to all guests throughout their stay at the Kempinski Hotel Hangzhou. Enjoy seamless connectivity during your visit, allowing you to stay connected with loved ones and easily access online services. Simply connect to the network upon arrival.
Where is the nearest MRT station or bus stops nearby Kempinski Hotel Hangzhou? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from the Kempinski Hotel Hangzhou; information on specific routes is readily available at the hotel reception. For MRT stations, you'll find the nearest one a slightly longer journey away, but taxis are readily available. Nearby visitor attractions include the beautiful West Lake and the charming Leifeng Pagoda, offering a blend of natural beauty and historical significance.
Is Kempinski Hotel Hangzhou a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Kempinski Hotel Hangzhou. To find out if they are a pet friendly hotel, or to discover other animal friendly hotels in the area, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Kempinski Hotel Hangzhou

9.2
Exceptional
From 26 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

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Traveler Reviews Kempinski Hotel Hangzhou

Number of reviews per page
20
40
Top reviews
Ching Yieng
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great place to stay. Great location too. Will revisit if I travel to Hangzhou
LIN
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Classy business style hotel
Enkhzul
icon-Business
Business
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Wonderful hotel everything in top notch condition brand new highly recommend. Bellboy Yann was very helpful and friendly
LEE
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

3 days stayed in this hotel. Concierge Mr Yann who helps me booked train ticket since I am a foreigner. Yann is very helpful. He helps me buy train ticket, reminding me to be on time before train departure and ensure I arrive safely and without any issue. He really care about his hotel guest. I really impress with his attitude and service. Will recommend this hotel
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Shane
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Nice hotel near grand canal
HUAZHI
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant.
Christopher
8.0
/10
Reviewed 209 week(s) ago

Hotels.com verified review

Hotel feels new and clean. Gym, pool, and food definite highlights. Buffet, German, Chinese restaurants all worth it. Rooms are ok. Executive Suite is large but lacks detail and warmth. Regular king room has a strange layout with the bathroom sink and mirror in the entranceway. All in all a decent and relaxing stay at this property.
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ben
10.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Wonderful hotel. Friendly staff, great facilities like a great German cafe and restaurant, pretty nice afternoon tea (setting and service is great, but food quality could be slightly better), and great pool and huge jacuzzi (but a swimming hat is non negotiable). Location isn't great for west lake but if you know how to order taxis and avoid rush hour it's fine to get around. Some nice restaurants in the next door shopping mall like a Vietnamese and there's a blue frog too. The breakfast buffet was wide ranging and pretty good, but the quality of most things wasnt up to true 5 star level. I personally found the bed too hard, but after mentioning this they put a second mattress topper on it and I was fine after that. A final negative is there is a bit of a dodgy smell from the toilet. But the electronic bidet somewhat makes up for that! Overall I'd recommend this place though and would return.
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Suk Ling
10.0
/10
Reviewed 298 week(s) ago

Hotels.com verified review

Brand new hotel with very tasteful decoration. Staff are friendly but some definitely require more training. As the hotel is new and probably so as the staff, given them more time, they should be great. Room is comfortable with camel view; however, the design of it is probably only for couple as the bath tub is right in the center of the room with no partition. The shopping mall is right next to hotel, so if you don’t want hotel food, there are plenty of choices. The room service food; however, is below standard. Definitely need great imporovement in this area.
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Stine
10.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

Flott standard på rom og generelt god beliggenhet i Hangzhou. God hjelp på både kinesisk og engelsk.
Kim Chun
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

酒店內設施,房間和酒店服務員都十分好。還有周邊的環境也有得多餐廳和步行區,總體來說非常舒適。
Ming
10.0
/10
Reviewed 222 week(s) ago

Hotels.com verified review

挺不错的,服务态度也很好,下次来还会定
Verified traveler
6.0
/10
Reviewed 309 week(s) ago

Hotels.com verified review

第一次來杭州家庭旅遊,因之前入住泰國Kempinski感覺後好,得知杭州Kempinski剛開業不久,特意來住幾天試試。 酒店大堂精致,但較小。Check-in時前台服務員表情很木納,沒有笑容。 房間潔淨,但浴缸設在大床隔壁,設計不方便住客使用,因每次用後房間地板會很濕。 大堂吧設計優美,但有些地板看起來已很陳舊,不像只開業一個多月的酒店。 早餐不錯,很多選擇。感覺自助晚餐應該也不錯(因已安排很程,這次沒品嘗) 。 泳池是最好的一環,但住客要穿過餐廳才能去到,不方便。 因酒店位置在滴滴上有誤差,每次用滴滴叫車都要找hotel concierge幫忙。 前台服務是比較差的一環,希望只是個別員工問題。在此感謝前廳部經理處理。 整體感覺,酒店不錯,但服務上個別員工有待改進。
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Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Overall decoration is chic and room is spacious, with view of the canal, staff is helpful, buffet breadfast is great! The disadvantage is not all the facilities available, e.g. swimming pool
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