Kempinski Hotel Suzhou

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8.2
/10
Very Good
48 reviews

What Guests Say About Their Stay

JORGE

10.0
/ 10
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.

Verified traveler

10.0
/ 10
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

John

10.0
/ 10
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
In the Area
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1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Kempinski Hotel Suzhou is a good choice when you are visiting Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Suzhou

1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Discover More About Kempinski Hotel Suzhou

The Charm of Kempinski Hotel Suzhou

Planning your next adventure to China and looking for a luxurious and comfortable base in Suzhou? The Kempinski Hotel Suzhou offers an exceptional experience, blending world-class service with a prime location in the heart of Jiangsu province. For Australian travellers seeking a blend of comfort, convenience, and cultural immersion, this hotel stands out as a premier choice. Imagine stepping into a sophisticated environment where every detail is curated for your enjoyment, from the moment you arrive until your reluctant departure. Rates at Kempinski Hotel Suzhou start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Kempinski Hotel Suzhou

Nestled in the vibrant Suzhou Industrial Park, the Kempinski Hotel Suzhou is situated in a dynamic and modern district of the city. Located at 1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021, this area is known for its blend of commercial hubs, cultural attractions, and green spaces, offering a well-rounded experience for visitors. The hotel is conveniently positioned, providing easy access to key transportation networks. It's a short distance from major public transport links, making it simple to explore Suzhou and its surroundings. The atmosphere here is one of sophisticated urban living, with a good mix of contemporary architecture and accessible amenities, reminiscent of bustling areas like Sydney's CBD or Melbourne's Southbank, but with its own unique Chinese charm. For those looking to venture further, the proximity to major roadways facilitates easy car rental pick-ups for road trips, a popular choice for many Australian travellers.

Guest Facilities and Services at Kempinski Hotel Suzhou

Guest facilities at Kempinski Hotel Suzhou are designed to cater to the needs of discerning travellers, ensuring a comfortable and convenient stay. You'll find a range of amenities that align with what Australian travellers often look for, including excellent breakfast options that can satisfy diverse palates, from a hearty buffet to a la carte choices. The hotel provides reliable free Wi-Fi throughout the property, keeping you connected. A helpful 24-hour front desk is always available to assist with any queries or requests, ensuring peace of mind at any hour. For those who like to stay active, fitness centre access is typically available. Secure luggage storage is also a thoughtful service for guests who arrive early or depart late.

Room Information and Stay Experience at Kempinski Hotel Suzhou

The Kempinski Hotel Suzhou offers a variety of well-appointed rooms and suites, each designed to provide a sanctuary of comfort and style. The room types of Kempinski Hotel Suzhou are crafted to suit different preferences, whether you're travelling solo, as a couple, or with family. Expect meticulously clean environments, featuring plush bedding and a variety of bed types to ensure a restful sleep. Modern climate control systems are in place, allowing you to set the perfect temperature for your room, a crucial factor for comfort, especially when adjusting to a new climate. The bathrooms are modern, clean, and well-equipped, providing a refreshing space to start or end your day.

Recommended Nearby Dining and Cafes around Kempinski Hotel Suzhou

Suzhou is a city with a rich culinary heritage, and the area around Kempinski Hotel Suzhou is no exception. While the hotel itself boasts excellent dining options, the surrounding Suzhou Industrial Park offers a vibrant food scene. You'll find a good selection of local eateries and international restaurants, catering to a wide range of tastes. For those who appreciate a good coffee and a relaxed brunch, the area has cafes that offer a delightful experience, perhaps not a smashed avo, but certainly local interpretations of delicious morning meals. Exploring the local food markets can also be a rewarding experience, offering a glimpse into authentic Chinese cuisine.

Popular Attractions and Activities near Kempinski Hotel Suzhou

Suzhou is a city steeped in history and natural beauty, offering a wealth of attractions for visitors. While staying at the Kempinski Hotel Suzhou, you'll be well-placed to explore some of the region's most iconic sites. * **Humble Administrator's Garden:** One of the most famous classical Chinese gardens, a UNESCO World Heritage site renowned for its exquisite landscape design. * **Lingering Garden:** Another UNESCO World Heritage site, celebrated for its harmonious blend of natural scenery and architectural elements. * **Suzhou Museum:** Designed by I.M. Pei, this museum offers a fascinating insight into the city's history and art. * **Tiger Hill:** A scenic spot with historical significance, featuring pagodas, temples, and beautiful natural landscapes. * **Pingjiang Road:** A charming ancient street with traditional architecture, canals, and local shops, perfect for a leisurely stroll. If you are looking for other activities around Kempinski Hotel Suzhou, check out the best deals on Traveloka: Recommended activities in Suzhou!

How to Get to Kempinski Hotel Suzhou from the Airport

Navigating your journey from the airport to the Kempinski Hotel Suzhou is straightforward, with several convenient options available. Understanding the airport transfer service of Kempinski Hotel Suzhou and the best ways to reach your destination will make your arrival seamless. Here’s how to get to Kempinski Hotel Suzhou from the airport: * **Airport Link Trains:** Suzhou is served by efficient airport link train services that connect to the city's metro system, from which you can transfer to reach the vicinity of the hotel. * **Airport Shuttle Buses:** Dedicated shuttle buses often operate from the airport to major points within Suzhou, providing a direct and cost-effective transfer. * **Public Metered Taxis:** Traditional metered taxis are readily available at the airport and offer a direct route to the hotel. * **Rideshare Services:** You can also opt for a rideshare service, which can be booked via a mobile app for a convenient door-to-door journey. For a hassle-free start to your trip, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Kempinski Hotel Suzhou

The Kempinski Hotel Suzhou offers a compelling combination of luxury, comfort, and strategic location, making it an ideal choice for Australian travellers exploring Jiangsu. Its commitment to excellent service, well-appointed rooms, and convenient access to both local attractions and transport links ensures a memorable stay. * Prime location in the vibrant Suzhou Industrial Park. * Exceptional service and comfortable, clean accommodations. * Easy access to public transport for exploring Suzhou. * A gateway to experiencing the rich culture and history of the region. Ready to experience the best of Suzhou? Book budget hotels in Jiangsu and Easily book domestic and international flights at low prices. Check room availability at Kempinski Hotel Suzhou and Book Kempinski Hotel Suzhou today for an unforgettable journey!

All facilities in Kempinski Hotel Suzhou

Swimming Pool Kempinski Hotel Suzhou
Swimming Pool
Entertainment Facility Kempinski Hotel Suzhou
Entertainment Facility
Fitness Center Kempinski Hotel Suzhou
Fitness Center
Functional Hall Kempinski Hotel Suzhou
Functional Hall
Common Space Kempinski Hotel Suzhou
Common Space

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Barbecue
  • TV lounge
  • Spa
  • Health club
  • Marina
  • Picnic area
  • Garden
  • Sauna

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms
  • Business center

Nearby Facilities

  • Shops
  • Grocery
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Transportation

  • Limo or town car service
  • Bicycle rental

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Smoking area
  • Banquet

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Kempinski Hotel Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Suzhou
458
Number of floors in Kempinski Hotel Suzhou
23
Another facilities in Kempinski Hotel Suzhou
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked questions about Kempinski Hotel Suzhou

What are available facilities at Kempinski Hotel Suzhou?
There are top facilites at Kempinski Hotel Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Suzhou?
The standard check-in time at Kempinski Hotel Suzhou is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Suzhou provide breakfast?
Yes, Kempinski Hotel Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Suzhou?
Kempinski Hotel Suzhou has a 5.0-star rating.
How many floors does Kempinski Hotel Suzhou have?
Kempinski Hotel Suzhou has 23.
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Kempinski Hotel Suzhou reviews and ratings

8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
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Traveller Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 389 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 453 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 458 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 556 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 615 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 617 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 618 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 625 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 628 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 634 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 639 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 641 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 725 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 769 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 525 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 530 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 580 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40

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Book Your Stay Now
Lobby 4 Kempinski Hotel Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 389 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 453 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 458 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 556 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 615 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 617 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 618 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 625 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 628 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 634 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 639 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 641 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 725 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 769 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 525 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 530 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 580 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40