Kempinski Hotel Suzhou

Hotels
8.2
/10
Very Good
48 reviews

What Guests Say About Their Stay

JORGE

10.0
/ 10
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.

Verified traveler

10.0
/ 10
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

John

10.0
/ 10
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
In the Area
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1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Kempinski Hotel Suzhou is a good choice when you are visiting Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Suzhou

1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Lobby Kempinski Hotel Suzhou
Lobby 2 Kempinski Hotel Suzhou

Discover More About Kempinski Hotel Suzhou

Welcome to the Kempinski Hotel Suzhou, a premier destination offering an exceptional stay in the heart of Jiangsu, China. Whether you're here for business or a leisurely escape, the Kempinski Hotel Suzhou promises a blend of luxury, comfort, and impeccable service that will make your visit truly memorable. Discover a world of refined elegance and warm hospitality, all within easy reach of the city's vibrant pulse.

Kempinski Hotel Suzhou Location

Nestled in the Suzhou Industrial Park, Kempinski Hotel Suzhou is ideally situated in a dynamic and modern district. You'll find us at 1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021, placing you in close proximity to key business hubs and cultural attractions. The hotel is approximately a 45-minute drive from Sunan Shuofang International Airport (WUX) and a convenient 20-minute drive from the Suzhou Railway Station, making your arrival and departure seamless. The surrounding area buzzes with a sophisticated atmosphere, offering a fantastic mix of upscale shopping, fine dining, and entertainment, all within easy reach. Imagine stepping out and finding yourself amidst a thriving urban landscape, yet returning to the tranquility and comfort of your luxurious hotel.

Kempinski Hotel Suzhou Facilities & Services

Facilities for guests at Kempinski Hotel Suzhou are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our comprehensive services aim to provide a home away from home experience.

  • Indoor Swimming Pool:

    Take a refreshing dip in our heated indoor pool, open daily from 6:00 AM to 10:00 PM. Access is complimentary for all guests.
  • Fitness Centre:

    Stay active in our state-of-the-art fitness centre, equipped with modern cardio and weight training equipment. Open 24 hours a day.
  • Kempinski Kids Club:

    A dedicated space for our younger guests, offering supervised activities and fun. Open from 9:00 AM to 6:00 PM daily.
  • Day Spa:

    Indulge in a range of rejuvenating treatments and massages at our serene day spa. Treatments are available from 10:00 AM to 8:00 PM, with prices starting from AUD $100.
  • Complimentary Wi-Fi:

    Stay connected throughout the hotel with free high-speed wireless internet access.
  • On-site Parking:

    Secure on-site parking is available for guests at a rate of AUD $20 per day.

Kempinski Hotel Suzhou Room Types

Explore the diverse room types of Kempinski Hotel Suzhou, each meticulously designed to offer unparalleled comfort and style. We have a range of accommodations to suit every preference, ensuring a restful night's sleep.

  • Deluxe Room:

    Available with either a King or Twin bed configuration, offering City Views. These are strictly non-smoking rooms and feature a bathtub.
  • Executive Room:

    Similar to Deluxe Rooms, these also offer City Views, King or Twin beds, and a bathtub. They are non-smoking.
  • Grand Deluxe Room:

    Enjoy spacious living areas and City Views. Non-smoking with a bathtub.
  • Executive Suite:

    A more expansive option with separate living and sleeping areas, City Views, and a bathtub. Non-smoking.
  • Kempinski Suite:

    Our premier suite, offering luxurious amenities, separate living spaces, City Views, and a bathtub. Non-smoking.

Please note that all rooms at Kempinski Hotel Suzhou are strictly non-smoking. We do not currently offer pet-friendly rooms.

Kempinski Hotel Suzhou Dining & Restaurants

Savour exquisite culinary experiences at Kempinski Hotel Suzhou, where our dining venues offer a delightful journey for your taste buds. From international flavours to local delicacies, there's something to please every palate.

  • Paulaner Bräuhaus:

    Experience authentic Bavarian cuisine and freshly brewed beer. Open daily from 11:30 AM to 11:00 PM. Estimated price per person: AUD $40-60.
  • Seasons Café:

    Enjoy a lavish international buffet and à la carte options, featuring an artisanal breakfast menu. Open daily from 6:00 AM to 10:00 PM. Estimated price per person: AUD $50-70 for dinner buffet.
  • The Lobby Lounge:

    A sophisticated setting for afternoon tea, light snacks, and evening cocktails. Open daily from 9:00 AM to 11:00 PM.

Kempinski Hotel Suzhou Nearby Attractions and Activities

Discover the charm of Suzhou with its rich history and vibrant culture, all easily accessible from Kempinski Hotel Suzhou. Explore these popular local spots:

  • Humble Administrator's Garden:

    A UNESCO World Heritage site, this classical Chinese garden is a masterpiece of landscape design.
  • Pingjiang Road:

    Wander along this historic street with its ancient canals, stone bridges, and traditional teahouses.
  • Suzhou Museum:

    Admire the stunning architecture and extensive collection of art and artifacts showcasing Suzhou's heritage.
  • Tiger Hill:

    Climb this scenic hill for panoramic views of the city and explore its historical pagodas and temples.
  • Jinji Lake:

    Enjoy a leisurely stroll or a boat ride on this picturesque urban lake, surrounded by modern architecture and green spaces.

If you are looking for other activities around Kempinski Hotel Suzhou, check out the best deals on Traveloka: Recommended activities in Suzhou!

How to Get to Kempinski Hotel Suzhou from the Airport

Getting to Kempinski Hotel Suzhou is straightforward, with several convenient options available to suit your travel needs. Whether you're arriving at Sunan Shuofang International Airport (WUX) or another transport hub, we've got you covered.

  • Airport Taxi:

    Metered taxis are readily available at the airport. The journey to Kempinski Hotel Suzhou typically takes around 45 minutes and costs approximately AUD $50-70.
  • Ride-hailing Service:

    You can book a ride-hailing service through various apps for a convenient door-to-door transfer. The estimated cost is similar to a taxi.
  • Hotel Private Transfer:

    For a seamless and luxurious experience, you can arrange a private airport transfer service of Kempinski Hotel Suzhou directly with the hotel. Please contact our concierge for pricing and booking details. This service offers comfort and efficiency, ensuring you reach your destination relaxed.
  • Public Transport (Bus/Metro):

    While not a direct route, you can combine bus and metro services from the airport to reach the vicinity of the hotel, followed by a short taxi or ride-hailing trip. This is the most budget-friendly option but requires more time and navigation.

For a stress-free journey, consider booking airport transfer services in advance. The Kempinski Hotel Suzhou airport transfer is designed for your convenience.

Summary of Why You Should Choose to Stay at Kempinski Hotel Suzhou

Choosing Kempinski Hotel Suzhou means opting for an unforgettable experience defined by luxury, comfort, and exceptional service. Here’s why you should make us your home away from home:

  • Prime Location:

    Situated in the vibrant Suzhou Industrial Park, offering easy access to business and leisure.
  • Luxurious Accommodations:

    A wide range of beautifully appointed rooms and suites with stunning views.
  • World-Class Facilities:

    Enjoy our indoor pool, fitness centre, and rejuvenating day spa.
  • Exceptional Dining:

    Indulge in diverse culinary offerings at our on-site restaurants and lounges.
  • Impeccable Service:

    Experience the renowned Kempinski hospitality, where every detail is catered to.

Room availability at Kempinski Hotel Suzhou is often in high demand, so we recommend booking in advance. For the best rates and a seamless booking process, consider Booking Kempinski Hotel Suzhou through Traveloka. You can also Book budget hotels in Jiangsu and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Kempinski Hotel Suzhou

Swimming Pool Kempinski Hotel Suzhou
Swimming Pool
Entertainment Facility Kempinski Hotel Suzhou
Entertainment Facility
Fitness Center Kempinski Hotel Suzhou
Fitness Center
Functional Hall Kempinski Hotel Suzhou
Functional Hall
Common Space Kempinski Hotel Suzhou
Common Space

Things to Do

  • Shops
  • Indoor pool
  • Barbecue
  • TV lounge
  • Spa
  • Health club
  • Marina
  • Picnic area
  • Garden
  • Sauna

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms
  • Business center

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Nearby Facilities

  • Grocery
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Transportation

  • Limo or town car service
  • Bicycle rental

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Smoking area
  • Banquet

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Kempinski Hotel Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Some water is reused through a grey water recycling system
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Suzhou
458
Number of floors in Kempinski Hotel Suzhou
23
Another facilities in Kempinski Hotel Suzhou
Shops, Indoor pool, Barbecue, TV lounge, Spa

Frequently asked questions about Kempinski Hotel Suzhou

What are available facilities at Kempinski Hotel Suzhou?
There are top facilites at Kempinski Hotel Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Suzhou?
The standard check-in time at Kempinski Hotel Suzhou is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Suzhou provide breakfast?
Yes, Kempinski Hotel Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Suzhou?
Kempinski Hotel Suzhou has a 5.0-star rating.
How many floors does Kempinski Hotel Suzhou have?
Kempinski Hotel Suzhou has 23.
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Kempinski Hotel Suzhou reviews and ratings

8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
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Traveller Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 302 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 549 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 608 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 611 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 613 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 622 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 627 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 632 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 634 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 718 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 763 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 524 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 573 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40

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Lobby 4 Kempinski Hotel Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 302 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 549 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 608 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 611 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 613 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 622 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 627 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 632 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 634 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 718 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 763 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 524 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 573 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40