Kempinski Hotel Suzhou

Hotels
8.2
/10
Very Good
48 reviews

What Guests Say About Their Stay

JORGE

10.0
/ 10
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.

Verified traveler

10.0
/ 10
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

John

10.0
/ 10
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
In the Area
See Map
1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Kempinski Hotel Suzhou is a good choice when you are visiting Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Kempinski Hotel Suzhou Address: Map & Location

1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Lobby Kempinski Hotel Suzhou
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Discover More About Kempinski Hotel Suzhou

General


Near Suzhou Ferris Wheel

Location


With a stay at Kempinski Hotel Suzhou in Suzhou (Suzhou Industrial Park), you'll be within a 15-minute drive of Shantang Street and Jinji Lake. This family-friendly hotel is 4 mi (6.5 km) from Suzhou Ferris Wheel and 4 mi (6.5 km) from Suzhou Center Mall.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Dushu Lake - 0.1 km / 0.1 mi
Jinji Lake - 2.3 km / 1.5 mi
Suzhou Ferris Wheel - 6.5 km / 4 mi
Suzhou Center Mall - 6.5 km / 4 mi
Gate to the East - 6.5 km / 4 mi
Fengmen Street - 6.9 km / 4.3 mi
Suzhou University - 7.7 km / 4.8 mi
Suzhou International Expo Center - 7.8 km / 4.8 mi
Yuanrong Times Square - 7.9 km / 4.9 mi
In City Shopping Mall - 8 km / 4.9 mi
Suzhou City Moat - 8 km / 5 mi
Cangjie Street - 8.5 km / 5.3 mi
Classical Gardens of Suzhou - 8.6 km / 5.3 mi
Suzhou Park - 8.9 km / 5.5 mi
Pingjiang Road - 8.9 km / 5.5 mi

The nearest airports are:
Wuxi (WUX-Shuofang) - 47.5 km / 29.5 mi
Shanghai Pudong Intl. Airport (PVG) - 151.7 km / 94.3 mi

The preferred airport for Kempinski Hotel Suzhou is Shanghai Pudong Intl. Airport (PVG).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 10 hot tubs, a health club, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in Suzhou? This hotel has 31646 square feet (2940 square meters) of space consisting of a conference center and a meeting room.

Dining


Grab a bite at Seasons Cafe, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Rooms


Make yourself at home in one of the 458 individually furnished guestrooms, featuring minibars (stocked with some free items) and LCD televisions. Wired and wireless internet access is complimentary, while video-game consoles and satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Kempinski Hotel Suzhou

Swimming Pool Kempinski Hotel Suzhou
Swimming Pool
Entertainment Facility Kempinski Hotel Suzhou
Entertainment Facility
Fitness Center Kempinski Hotel Suzhou
Fitness Center
Functional Hall Kempinski Hotel Suzhou
Functional Hall
Common Space Kempinski Hotel Suzhou
Common Space

Things to Do

  • Shops
  • Indoor pool
  • Barbecue
  • TV lounge
  • Spa
  • Health club
  • Marina
  • Picnic area
  • Garden
  • Sauna

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms
  • Business center

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Nearby Facilities

  • Grocery
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Transportation

  • Limo or town car service
  • Bicycle rental

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Smoking area
  • Banquet

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Kempinski Hotel Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Some water is reused through a grey water recycling system
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Suzhou
458
Number of floors in Kempinski Hotel Suzhou
23
Another facilities in Kempinski Hotel Suzhou
Shops, Indoor pool, Barbecue, TV lounge, Spa

Frequently asked question in Kempinski Hotel Suzhou

What are available facilities at Kempinski Hotel Suzhou?
There are top facilites at Kempinski Hotel Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Kempinski Hotel Suzhou?
Check-in time at Kempinski Hotel Suzhou is staring from 14:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Kempinski Hotel Suzhou provide breakfast?
Yes, Kempinski Hotel Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Kempinski Hotel Suzhou?
Kempinski Hotel Suzhou is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Kempinski Hotel Suzhou have?
Kempinski Hotel Suzhou has 23 floors.
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More Reviews from Other Guests in Kempinski Hotel Suzhou

8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 300 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 381 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 445 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 450 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 548 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 607 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 608 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 611 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 617 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 620 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 625 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 631 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 632 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 717 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 761 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 517 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 522 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 572 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Kempinski Hotel Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 300 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 381 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 445 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 450 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 548 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 607 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 608 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 611 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 617 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 620 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 625 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 631 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 632 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 717 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 761 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 517 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 522 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 572 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40