Kempinski Hotel Suzhou

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8.2
/10
Very Good
48 reviews

What Guests Say About Their Stay

JORGE

10.0
/ 10
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.

Verified traveler

10.0
/ 10
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

John

10.0
/ 10
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
In the Area
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1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Kempinski Hotel Suzhou is a good choice when you are visiting Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Suzhou

1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Lobby Kempinski Hotel Suzhou
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Discover More About Kempinski Hotel Suzhou

Location


Staying at Kempinski Hotel Suzhou is a good choice when you are visiting Wuzhong Qu.

About Kempinski Hotel Suzhou

From business event to corporate gathering, Kempinski Hotel Suzhou provides complete services and facilities that you and your colleagues need.

Kempinski Hotel Suzhou is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at Kempinski Hotel Suzhou, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Kempinski Hotel Suzhou is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Kempinski Hotel Suzhou.

All facilities in Kempinski Hotel Suzhou

Swimming Pool Kempinski Hotel Suzhou
Swimming Pool
Entertainment Facility Kempinski Hotel Suzhou
Entertainment Facility
Fitness Center Kempinski Hotel Suzhou
Fitness Center
Functional Hall Kempinski Hotel Suzhou
Functional Hall
Common Space Kempinski Hotel Suzhou
Common Space

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Barbecue
  • TV lounge
  • Spa
  • Health club
  • Marina
  • Picnic area
  • Garden
  • Sauna

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms
  • Business center

Nearby Facilities

  • Shops
  • Grocery
  • Hair salon
  • ATM/Banking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Transportation

  • Limo or town car service
  • Bicycle rental

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Smoking area
  • Banquet

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Kempinski Hotel Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Suzhou
458
Number of floors in Kempinski Hotel Suzhou
23
Another facilities in Kempinski Hotel Suzhou
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked question in Kempinski Hotel Suzhou

What are available facilities at Kempinski Hotel Suzhou?
There are top facilites at Kempinski Hotel Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Suzhou?
The standard check-in time at Kempinski Hotel Suzhou is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Suzhou provide breakfast?
Yes, Kempinski Hotel Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Kempinski Hotel Suzhou have?
Kempinski Hotel Suzhou is a 5.0-star hotel.
How many floors does Kempinski Hotel Suzhou have?
Kempinski Hotel Suzhou has 23 floors.
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More Reviews from Other Guests in Kempinski Hotel Suzhou

8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 389 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 453 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 458 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 556 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 615 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 617 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 618 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 625 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 628 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 633 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 639 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 641 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 725 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 769 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 525 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 530 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 580 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Kempinski Hotel Suzhou

Disclaimer

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8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 389 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 453 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 458 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 556 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 615 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 617 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 618 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 625 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 628 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 633 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 639 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 641 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 725 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 769 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 525 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 530 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 580 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40