Kempinski Hotel Suzhou

Hotels
8.2
/10
Very Good
48 reviews

What Guests Say About Their Stay

JORGE

10.0
/ 10
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.

Verified traveler

10.0
/ 10
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

John

10.0
/ 10
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
In the Area
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1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Kempinski Hotel Suzhou is a good choice when you are visiting Wuzhong Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kempinski Hotel Suzhou

1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021
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Lobby Kempinski Hotel Suzhou
Lobby 2 Kempinski Hotel Suzhou

Discover More About Kempinski Hotel Suzhou

Discover Luxury and Comfort at Kempinski Hotel Suzhou

Welcome to Kempinski Hotel Suzhou, your premier destination for an unforgettable stay in the heart of Jiangsu, China. We pride ourselves on offering a world-class experience, blending sophisticated elegance with unparalleled service. Whether you're visiting for business or leisure, Kempinski Hotel Suzhou promises a sanctuary of comfort and convenience, making it the ideal choice for discerning travelers.

Kempinski Hotel Suzhou Location

Kempinski Hotel Suzhou is strategically situated in the vibrant Suzhou Industrial Park, a dynamic hub of commerce and culture. Located at 1 Guobin Rd, Suzhou Industrial Park, Wuzhong Qu, Suzhou, Jiangsu, China, 215021, the hotel offers convenient access to the city's key attractions and business districts. It is approximately a 45-minute drive from Sunan Shuofang International Airport (WUX) and a short distance from major expressways, ensuring seamless travel. The surrounding area is known for its modern infrastructure, beautiful parks, and a lively atmosphere, offering a perfect blend of urban convenience and serene landscapes. This prime location makes Kempinski Hotel Suzhou an excellent base for exploring all that Suzhou has to offer.

Kempinski Hotel Suzhou Facilities & Services

Facilities for guests at Kempinski Hotel Suzhou are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our comprehensive services aim to provide a home away from home experience.

  • Indoor Swimming Pool:

    Take a refreshing dip in our heated indoor swimming pool, open daily from 6:00 AM to 10:00 PM. Access is complimentary for all guests.
  • Fitness Center:

    Stay active at our state-of-the-art fitness center, equipped with modern cardio and weight training equipment. Open 24 hours a day.
  • Kempinski The Spa:

    Indulge in rejuvenating treatments and massages at our luxurious spa. Treatments are available from 10:00 AM to 11:00 PM, with prices starting from PHP 3,500.
  • Kids' Club:

    A dedicated space for our younger guests, offering engaging activities and entertainment. Open from 9:00 AM to 6:00 PM.
  • Business Center:

    Fully equipped to support your professional needs, including printing, copying, and secretarial services. Available from 8:00 AM to 8:00 PM.
  • Complimentary Wi-Fi:

    Stay connected throughout the hotel with our high-speed wireless internet access.
  • Free Parking:

    Ample complimentary parking is available for guests who prefer to drive.
  • Concierge Services:

    Our knowledgeable concierge team is available 24/7 to assist with bookings, recommendations, and any special requests.

Kempinski Hotel Suzhou Room Types

Explore a diverse range of accommodations with our exquisite room types of Kempinski Hotel Suzhou, each designed to provide ultimate comfort and style.

  • Deluxe Room:

    Offering a choice of City View or Garden View, these rooms are available in smoking and non-smoking options. Features include a spacious work desk and a luxurious bathroom with a bathtub.
  • Executive Room:

    Enjoy enhanced amenities and stunning city views from our Executive Rooms. These rooms are non-smoking and come with a bathtub.
  • Grand Deluxe Room:

    These elegantly appointed rooms provide a serene Garden View and are non-smoking. A bathtub is included for your relaxation.
  • Kempinski Suite:

    Experience unparalleled luxury in our spacious Kempinski Suites, featuring separate living and sleeping areas with breathtaking city views. Non-smoking, with a bathtub.
  • Presidential Suite:

    The epitome of opulence, our Presidential Suite offers expansive living spaces, panoramic city views, and the finest amenities. Non-smoking, with a bathtub.

Kempinski Hotel Suzhou is pleased to offer pet-friendly accommodations. Please note that a cleaning fee of PHP 2,000 per pet, per stay, will apply. Advance notice is required to ensure availability.

Kempinski Hotel Suzhou Dining & Restaurants

Savor a culinary journey at Kempinski Hotel Suzhou, where our diverse dining venues offer an array of exquisite flavors to delight every palate.

  • Paulaner Bräuhaus:

    Experience authentic Bavarian cuisine and freshly brewed beer in a lively atmosphere. Estimated price per person: PHP 1,800. Operating hours: 11:30 AM - 11:00 PM.
  • Seasons Café:

    Enjoy international buffet dining with live cooking stations and a la carte options. Estimated price per person: PHP 2,500 for dinner buffet. Operating hours: 6:00 AM - 10:00 PM.
  • The Lobby Lounge:

    A sophisticated setting for afternoon tea, light snacks, and evening cocktails. Estimated price per person: PHP 1,200. Operating hours: 10:00 AM - 11:00 PM.
  • Dragon Court:

    Indulge in exquisite Cantonese and local Suzhou delicacies. Estimated price per person: PHP 2,200. Operating hours: 11:30 AM - 2:30 PM and 6:00 PM - 10:00 PM.

Kempinski Hotel Suzhou Nearby Attractions and Activities

Discover the rich culture and natural beauty surrounding Kempinski Hotel Suzhou with these popular nearby attractions:

  • Humble Administrator's Garden:

    A UNESCO World Heritage site, this classical Chinese garden is a masterpiece of landscape design.
  • Pingjiang Road Historic District:

    Wander through charming ancient streets, canals, and traditional Suzhou-style houses.
  • Suzhou Museum:

    Explore a vast collection of art and artifacts showcasing the history and culture of Suzhou.
  • Tiger Hill:

    Known for its scenic beauty and historical significance, including the Leaning Pagoda.
  • Jinji Lake:

    Enjoy a leisurely stroll or boat ride in this modern urban lake area, surrounded by contemporary architecture and entertainment venues.

If you are looking for other activities around Kempinski Hotel Suzhou, check out the best deals on Traveloka: Recommended activities in Suzhou!

How to Get to Kempinski Hotel Suzhou from the Airport

Getting to Kempinski Hotel Suzhou from Sunan Shuofang International Airport (WUX) is convenient with several transportation options available.

  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. This service can be arranged in advance through our concierge. Estimated cost: PHP 4,000 - PHP 6,000.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to the hotel typically takes around 45 minutes. Estimated cost: PHP 1,500 - PHP 2,000.
  • Ride-hailing Service:

    You can also book a ride-hailing service through your preferred app for a convenient trip to the hotel. Estimated cost: PHP 1,200 - PHP 1,800.
  • Airport Shuttle Bus:

    Limited airport shuttle bus services may be available to the city center, from where you can take a taxi or ride-hailing service to the hotel. Please check the latest schedules upon arrival.

For seamless travel arrangements, consider booking airport transfer services in advance. The airport transfer service of Kempinski Hotel Suzhou ensures a smooth start to your stay.

Summary of Why You Should Choose to Stay at Kempinski Hotel Suzhou

Choosing Kempinski Hotel Suzhou means opting for an experience defined by luxury, exceptional service, and prime location. Here are the key reasons why your next stay should be with us:

  • Unmatched Luxury:

    Experience world-class amenities and elegantly appointed rooms designed for ultimate comfort.
  • Prime Location:

    Situated in the vibrant Suzhou Industrial Park, offering easy access to business and leisure destinations.
  • Exceptional Dining:

    Indulge in a variety of culinary delights at our on-site restaurants, from Bavarian specialties to authentic Chinese cuisine.
  • Comprehensive Facilities:

    Enjoy our swimming pool, fitness center, spa, and dedicated kids' club, ensuring entertainment and relaxation for all ages.
  • Impeccable Service:

    Our dedicated staff is committed to providing personalized and attentive service to make your stay memorable.

Discover the best Room availability at Kempinski Hotel Suzhou and secure your preferred dates. For the most convenient and rewarding experience, we recommend Booking Kempinski Hotel Suzhou through Traveloka.

Book budget hotels in Jiangsu and experience the charm of this beautiful region.

Easily book domestic and international flights at low prices to complement your travel plans.

All facilities in Kempinski Hotel Suzhou

Swimming Pool Kempinski Hotel Suzhou
Swimming Pool
Entertainment Facility Kempinski Hotel Suzhou
Entertainment Facility
Fitness Center Kempinski Hotel Suzhou
Fitness Center
Functional Hall Kempinski Hotel Suzhou
Functional Hall
Common Space Kempinski Hotel Suzhou
Common Space

Things to Do

  • Shops
  • Indoor pool
  • Barbecue
  • TV lounge
  • Spa
  • Health club
  • Marina
  • Picnic area
  • Garden
  • Sauna

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms
  • Business center

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

Nearby Facilities

  • Grocery
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Transportation

  • Limo or town car service
  • Bicycle rental

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Smoking area
  • Banquet

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Kempinski Hotel Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Some water is reused through a grey water recycling system
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kempinski Hotel Suzhou
458
Number of floors in Kempinski Hotel Suzhou
23
Another facilities in Kempinski Hotel Suzhou
Shops, Indoor pool, Barbecue, TV lounge, Spa

Frequently asked question in Kempinski Hotel Suzhou

What are available facilities at Kempinski Hotel Suzhou?
There are top facilites at Kempinski Hotel Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Kempinski Hotel Suzhou?
The standard check-in time at Kempinski Hotel Suzhou is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Kempinski Hotel Suzhou provide breakfast?
Yes, Kempinski Hotel Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kempinski Hotel Suzhou?
Kempinski Hotel Suzhou is a 5.0-star hotel.
How many floors does Kempinski Hotel Suzhou have?
Kempinski Hotel Suzhou has 23 floors.
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More Reviews from Other Guests in Kempinski Hotel Suzhou

8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 302 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 549 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 608 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 611 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 613 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 622 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 627 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 632 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 634 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 718 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 763 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 524 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 573 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Kempinski Hotel Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 48 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kempinski Hotel Suzhou

Number of reviews per page
20
40
Top reviews
JANET
icon-Business
Business
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Beautiful view
JORGE
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 302 week(s) ago

Hotels.com verified review

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JEFFREY
10.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
William
8.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Verified traveler
4.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Verified traveler
8.0
/10
Reviewed 549 week(s) ago

Hotels.com verified review

Comfortable but far in distance from any amenities.
Verified traveler
6.0
/10
Reviewed 608 week(s) ago

Hotels.com verified review

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified traveler
10.0
/10
Reviewed 610 week(s) ago

Hotels.com verified review

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
JIAXING
icon-Family
Family
4.0
/10
Reviewed 611 week(s) ago

Hotels.com verified review

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified traveler
8.0
/10
Reviewed 613 week(s) ago

Hotels.com verified review

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
David
8.0
/10
Reviewed 619 week(s) ago

Hotels.com verified review

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Read More
sanja
icon-Family
Family
6.0
/10
Reviewed 622 week(s) ago

Expedia Group verified review

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified traveler
8.0
/10
Reviewed 627 week(s) ago

Expedia Group verified review

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Read More
John
10.0
/10
Reviewed 632 week(s) ago

Hotels.com verified review

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Denmarkian
10.0
/10
Reviewed 634 week(s) ago

Expedia Group verified review

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Matt
4.0
/10
Reviewed 718 week(s) ago

Expedia Group verified review

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Read More
Verified traveler
4.0
/10
Reviewed 763 week(s) ago

Hotels.com verified review

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Cheng
icon-Family
Family
8.0
/10
Reviewed 519 week(s) ago

Hotels.com verified review

3点办理入住,排着长队,然后被告知房间没有整理好,等了30多分钟才拿到房卡。退房也需要排长队。
CHEN
icon-Family
Family
6.0
/10
Reviewed 524 week(s) ago

Hotels.com verified review

号称出名的亲子酒店,可是亲子项目真很一般,室内的儿童乐园也不大,室外的儿童游玩项目也不多。酒店的其他方面还不错,就是位置比较偏,外出购物吃饭等不方便。
PO-LUNG
6.0
/10
Reviewed 573 week(s) ago

Hotels.com verified review

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Number of reviews per page
20
40