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Pan Pacific Suzhou
9.0
/10
Exceptional
544 reviews
What Guests Say About Their Stay
D***s
10.0
/ 10
Amazing, great hotel, good service, lots of spots for photos, delicious and varied breakfast.
See original
F***t
10.0
/ 10
The Pan Pacific Hotel in Suzhou offers a luxurious and comfortable stay with exceptional service. Located in the heart of the city, the hotel combines modern design with traditional elements, reflecting Suzhou’s rich cultural heritage. The rooms are spacious, elegantly designed, and equipped with all the necessary amenities, ensuring a relaxing atmosphere. The staff is highly attentive, offering impeccable service throughout the stay. Whether it’s concierge services, dining recommendations, or room service, they go above and beyond to make guests feel welcome. The hotel's dining options are equally impressive, offering a variety of international and local cuisines, with the signature Chinese restaurant receiving high praise for its exquisite dishes.
Qing
10.0
/ 10
It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city
FELICIA
10.0
/ 10
⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou!
The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming.
One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special.
Everything about this stay was amazing. Highly, highly recommended! 🌸
Joyce
10.0
/ 10
這裡景色優美,房間整潔乾淨。地點緊鄰盤門景區,住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離,但飯店前面就是公車站,有公車可以直接到達那些景區,相當方便
入住期間我們的客房服務員是圣书扣女士,我們在某一天的中午回去時遇到她,她非常熱情,也仔細確認我們是否還有其他需要,但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客,這讓我感到更加放心。我不知道圣女士是否看的到這個評論,但我們很感謝她的服務
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In the Area
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259 Xin Shi Road, GuSou District, Canglang, Suzhou, Jiangsu, China, 215007
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Pan Pacific Suzhou
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What's around Pan Pacific Suzhou
259 Xin Shi Road, GuSou District, Canglang, Suzhou, Jiangsu, China, 215007
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Discover More About Pan Pacific Suzhou
Discover the Elegance of Pan Pacific Suzhou
Welcome to the Pan Pacific Suzhou, a premier destination offering an exceptional stay in the heart of Jiangsu, China. Whether you're visiting for business or leisure, the Pan Pacific Suzhou promises a blend of sophisticated comfort and impeccable service, ensuring a memorable experience. Room rates at Pan Pacific Suzhou start from {price} per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!Pan Pacific Suzhou Location
Nestled in the vibrant Suzhou Industrial Park, the Pan Pacific Suzhou is ideally situated to offer both tranquility and accessibility. Located at {localAddressString}, the hotel is approximately a 20-minute drive from the city centre of Suzhou, placing you within easy reach of its historical charm and modern conveniences. The nearest metro station is just a short walk away, providing seamless connectivity to the wider region. The atmosphere here is one of refined urban living, with the hotel being close to a hub of commercial activity, upscale dining, and cultural attractions, perfect for those seeking a dynamic yet comfortable base.Pan Pacific Suzhou Facilities & Services
Facilities for guests at Pan Pacific Suzhou are designed to cater to every need, ensuring a relaxing and productive stay.- A sparkling indoor swimming pool, open daily from 6:00 AM to 10:00 PM, perfect for a refreshing dip.
- A fully equipped fitness centre, available 24/7, featuring state-of-the-art cardio and weight training equipment.
- The luxurious Pan Pacific Spa, offering a range of rejuvenating treatments from 10:00 AM to 9:00 PM (additional fees apply).
- A dedicated kids' club, providing engaging activities for younger guests during peak seasons (operating hours vary).
- Complimentary Wi-Fi throughout the hotel, keeping you connected at all times.
- On-site parking is available for guests, with secure parking options at an additional charge of approximately AUD $15 per day.
Pan Pacific Suzhou Room Types
Explore the diverse room types of Pan Pacific Suzhou, each meticulously designed to provide a sanctuary of comfort and style.Deluxe King/Twin Room:
Offering city views, these non-smoking rooms feature a spacious layout and a luxurious bathtub, perfect for unwinding.Premier King Room:
Enjoy enhanced comfort and city views in these elegantly appointed non-smoking rooms, complete with a relaxing bathtub.Executive Suite:
Ideal for extended stays or those seeking extra space, these suites boast separate living areas and city views, with a bathtub for your convenience. All suites are non-smoking.Family Room:
Designed with families in mind, these spacious non-smoking rooms offer ample space and a bathtub, ensuring comfort for all.
Pan Pacific Suzhou Dining & Restaurants
Indulge your palate with the exquisite culinary offerings at Pan Pacific Suzhou.Cafe Su:
Experience a delightful breakfast buffet featuring an artisanal spread of international and local delicacies. Estimated price per person: AUD $30. Operating hours: 6:30 AM - 10:30 AM daily.Hai Tien Lo:
Savor authentic Cantonese cuisine in an elegant setting. Estimated price per person for dinner: AUD $60. Operating hours: 11:30 AM - 2:30 PM for lunch and 6:00 PM - 10:00 PM for dinner.The Lounge:
Enjoy light snacks, afternoon tea, and evening cocktails in a relaxed atmosphere. Estimated price for light bites: AUD $20. Operating hours: 10:00 AM - 11:00 PM daily.
Pan Pacific Suzhou Nearby Attractions and Activities
Discover the rich tapestry of Suzhou with these popular attractions located near the Pan Pacific Suzhou.Humble Administrator's Garden:
A UNESCO World Heritage site, this classical Chinese garden is a masterpiece of landscape design.Pingjiang Road:
Wander through this historic street lined with traditional shops, teahouses, and canals, offering a glimpse into old Suzhou.Suzhou Museum:
Explore the region's history and art at this architecturally stunning museum designed by I.M. Pei.Tiger Hill:
Ascend this scenic hill to discover pagodas, temples, and beautiful natural landscapes.Jinji Lake:
Located within the Suzhou Industrial Park, this modern urban lake offers recreational activities and scenic views.
How to Get to Pan Pacific Suzhou from the Airport
Navigating your journey is straightforward, whether you're considering the airport transfer service of Pan Pacific Suzhou or other convenient options. Here's how to get to Pan Pacific Suzhou from the nearest major airport:Airport Shuttle Bus:
Direct shuttle services are available from the airport to Suzhou city centre, with onward connections via taxi or metro. Estimated cost: AUD $20 - $30.Ride-hailing Service:
A convenient option for door-to-door service. Estimated cost: AUD $70 - $100, depending on traffic.Metered Airport Taxi:
Readily available at the airport. Estimated cost: AUD $80 - $120.Hotel Private Airport Transfer:
For ultimate convenience and comfort, pre-book a private transfer directly through the hotel. Please contact the hotel for pricing and availability. This service offers a seamless airport transfer service.
Summary of Why You Should Choose to Stay at Pan Pacific Suzhou
For an unforgettable stay in Suzhou, consider the Pan Pacific Suzhou for its exceptional service, prime location, and luxurious amenities.- Prime location in the Suzhou Industrial Park, offering easy access to attractions and business districts.
- Luxurious and well-appointed rooms with stunning views and modern comforts.
- A range of excellent dining options to satisfy every craving.
- Top-tier facilities including a swimming pool, fitness centre, and spa for relaxation and rejuvenation.
- Impeccable service that embodies the warmth of Australian hospitality.
All facilities in Pan Pacific Suzhou

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space
Things to Do
- Indoor pool
- Garden
- Outdoor pool
- Spa
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Sports and Recreations
- Fitness center
- Table tennis
- Golf cart
- Billiard
- Tennis court
Accessibilty
- Wheelchair accessible
- Accessible bathroom
- Disabled access friendly
Public Facilities
- Elevator
- Parking
- Smoke-free area
Business Facilities
- Meeting rooms
- Business facilities
- Conference rooms
Transportation
- Garage
- Limited parking
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
General
- Banquet
Nearby Facilities
- Gift shop
Accommodation Policy & General Information in Pan Pacific Suzhou
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 18:00
Check-out:
Before 12:00
Pets
Service Animals Not Allowed
Additional Policy
Professional property host/manager, Parking height restrictions apply, Essential workers only - NO
- Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
- Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
- Rollaway bed fee: CNY 300.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 18:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Pan Pacific Suzhou | 336 |
Number of floors in Pan Pacific Suzhou | 5 |
Another facilities in Pan Pacific Suzhou | Indoor pool, Garden, Outdoor pool, Spa, Sauna |
Frequently asked questions about Pan Pacific Suzhou
What are available facilities at Pan Pacific Suzhou?
There are top facilites at Pan Pacific Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Pan Pacific Suzhou?
The standard check-in time at Pan Pacific Suzhou is starting from 15:00 - 18:00 while the latest check-out time is at Before 12:00
Does Pan Pacific Suzhou provide breakfast?
Yes, Pan Pacific Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pan Pacific Suzhou?
Pan Pacific Suzhou has a 4.5-star rating.
How many floors does Pan Pacific Suzhou have?
Pan Pacific Suzhou has 5.
See All
Pan Pacific Suzhou reviews and ratings
Overall Ratings & Reviews Pan Pacific Suzhou
Traveloka (16)
Other sources (528)
9.0
Exceptional
From 528 reviews
Cleanliness
9.0
Room Comfort
8.8
Location
8.6
Service and Facilites
9.0
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Traveller Reviews Pan Pacific Suzhou
Number of reviews per page
20
40
Top reviews
Qing
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city
Read More
Johnny Chinh
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.
FELICIA
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou!
The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming.
One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special.
Everything about this stay was amazing. Highly, highly recommended! 🌸
Read More
Joyce
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
這裡景色優美,房間整潔乾淨。地點緊鄰盤門景區,住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離,但飯店前面就是公車站,有公車可以直接到達那些景區,相當方便
入住期間我們的客房服務員是圣书扣女士,我們在某一天的中午回去時遇到她,她非常熱情,也仔細確認我們是否還有其他需要,但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客,這讓我感到更加放心。我不知道圣女士是否看的到這個評論,但我們很感謝她的服務
Xianzhong
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.
Joyce
Leisure with Friends
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic.
The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations.
Front counter service at the lobby could have been better and the staff could be a little more hospitable.
Overall, it was a very pleasant stay and I would choose Pan Pac again.
Read More
Suping
Leisure with Children
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Spacious room with beautiful landscape environment
Joanelle
Friends and Family Family
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing
Koh
Leisure with Children
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number.
Nice breakfast,
Huge hotel
Leslie
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Nice room. Staff are attentive.
Good and clean room.
Toh
Leisure Family
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Very nice hotel with big room.
Chain Hui Andrew
Leisure Family
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.
Lim
Friends and Family Family
8.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Clean room, helpful staff, and superb amenities!
Xiong Wei
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Everything Good to Go in this Hotel!
Jessie
Leisure
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.
Xin Yun
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well.
little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!
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Michelle
Leisure Family
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Anthony
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Everything is good. We shall return.
Alice
with Partner
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Hotel is beautiful, room size is good. Room is clean with good amenities.
Xi
Business and Leisure
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
The room is clean. Environment good. The caretaker is excellent, especially Li Qin.
Number of reviews per page
20
40
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