How many rooms are available at Pan Pacific Suzhou?

Pan Pacific Suzhou has 336 rooms in total.

Does Pan Pacific Suzhou provide parking?

Yes, Pan Pacific Suzhou provides parking. Please confirm details directly with the hotel.

What do past guests say about Pan Pacific Suzhou?

Pan Pacific Suzhou is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Pan Pacific Suzhou

Name: Pan Pacific Suzhou
Address: 259 Xin Shi Road, GuSou District, Canglang, Suzhou, Jiangsu, China, 215007, 259 Xin Shi Road, Jiangsu, 215007, China
Rating: 9

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9.0

/10

Exceptional

582 reviews

What Guests Say About Their Stay

D***s

10.0

/ 10

Amazing, great hotel, good service, lots of spots for photos, delicious and varied breakfast.

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F***t

10.0

/ 10

The Pan Pacific Hotel in Suzhou offers a luxurious and comfortable stay with exceptional service. Located in the heart of the city, the hotel combines modern design with traditional elements, reflecting Suzhou’s rich cultural heritage. The rooms are spacious, elegantly designed, and equipped with all the necessary amenities, ensuring a relaxing atmosphere. The staff is highly attentive, offering impeccable service throughout the stay. Whether it’s concierge services, dining recommendations, or room service, they go above and beyond to make guests feel welcome. The hotel's dining options are equally impressive, offering a variety of international and local cuisines, with the signature Chinese restaurant receiving high praise for its exquisite dishes.

CLEMSON

10.0

/ 10

The hotel is a replica of an ancient Suzhou villa and garden. It is a huge resort and offers many fun facilities. We visited the Han dynasty clothing experience center which lends one guest one free hour of Han dynasty ancient clothing to try out. That was a lot of fun and we shot many pics in the ancient garden. The manager was so nice and generous and offered 2 guests in our party of the same service. I heartily recommend this hotel.

Tat jin

10.0

/ 10

A very beautiful hotel. The scenery is the best. Love the trees and flowers. Close to pan men.

Vivian

10.0

/ 10

Great location next to historic sites. Friendly staff and absolutely beautiful architecture

In the Area

See Map

259 Xin Shi Road, GuSou District, Canglang, Suzhou, Jiangsu, China, 215007

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

In Suzhou (Suzhou Old Town)

Pan Pacific Suzhou Address: Map & Location

259 Xin Shi Road, GuSou District, Canglang, Suzhou, Jiangsu, China, 215007

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Discover More About Pan Pacific Suzhou

General

In Suzhou (Suzhou Old Town)

Location

A stay at Pan Pacific Suzhou places you in the heart of Suzhou, a 5-minute drive from Shantang Street and 5 minutes from Suzhou Museum. This golf hotel is 3.5 mi (5.6 km) from Humble Administrator's Garden and 4.5 mi (7.3 km) from Hanshan Temple.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Panmen Scenic Area - 0.2 km / 0.1 mi
Pan Gate - 0.6 km / 0.4 mi
Suzhou City Moat - 0.7 km / 0.5 mi
Classical Gardens of Suzhou - 1.3 km / 0.8 mi
Master of the Nets Garden - 2.4 km / 1.5 mi
Suzhou Park - 2.5 km / 1.5 mi
Suzhou Embroidery Research Institute - 3 km / 1.8 mi
Guanqian Street - 3 km / 1.9 mi
Suzhou Garden and Architecture - 3 km / 1.9 mi
Metro Shopping Mall - 3.2 km / 2 mi
Suzhou University - 3.3 km / 2.1 mi
Fengmen Street - 3.5 km / 2.2 mi
Xuanmiao Temple - 3.5 km / 2.2 mi
Pingjiang Road - 3.9 km / 2.4 mi
Suzhou Pingtan Museum - 4.3 km / 2.7 mi

The nearest major airport is Wuxi (WUX-Shuofang) - 47.5 km / 29.5 mi

Facilities

Take advantage of recreational opportunities offered, including an indoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Suzhou? This hotel has 12917 square feet (1200 square meters) of space consisting of conference space and 11 meeting rooms. Limited parking is available onsite.

Dining

Enjoy international cuisine at 萃英园全日餐厅, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 6 and younger eat free breakfast.

Rooms

Make yourself at home in one of the 336 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and electric kettles.

All facilities in Pan Pacific Suzhou

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Things to Do

Indoor pool
Garden
Outdoor pool
Spa
Sauna
Steam room
Pool sun loungers

Hotel Services

Laundry service
Wedding service
Luggage storage
Express check-out
Porter
24-hour Receptionist
Concierge

Sports and Recreations

Fitness center
Table tennis
Golf cart
Billiard
Tennis court

Accessibilty

Wheelchair accessible
Accessible bathroom
Disabled access friendly

Public Facilities

Elevator
Parking
Smoke-free area

Business Facilities

Meeting rooms
Business facilities
Conference rooms

Transportation

Garage
Limited parking

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Banquet

Nearby Facilities

Gift shop

Accommodation Policy & General Information in Pan Pacific Suzhou

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 18:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

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General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 18:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Pan Pacific Suzhou	336
Number of floors in Pan Pacific Suzhou	5
Another facilities in Pan Pacific Suzhou	Indoor pool, Garden, Outdoor pool, Spa, Sauna

Frequently asked question in Pan Pacific Suzhou

What are available facilities at Pan Pacific Suzhou?

There are top facilites at Pan Pacific Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What Time is Check In & Check Out at Pan Pacific Suzhou?

Check-in time at Pan Pacific Suzhou is staring from 15:00 - 18:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Pan Pacific Suzhou provide breakfast?

Yes, Pan Pacific Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Pan Pacific Suzhou?

Pan Pacific Suzhou is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Pan Pacific Suzhou have?

Pan Pacific Suzhou has 5 floors.

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More Reviews from Other Guests in Pan Pacific Suzhou

Overall Ratings & Reviews Pan Pacific Suzhou

Traveloka (17)

Other sources (565)

9.0

Exceptional

From 565 reviews

Cleanliness

9.2

Room Comfort

8.8

Location

8.6

Service and Facilites

9.0

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Traveler Reviews Pan Pacific Suzhou

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Top reviews

Wei

Family

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Very nice hotel, breakfast is excellent too

CLEMSON

Business with Children

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Tat jin

Friends and Family Family

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

A very beautiful hotel. The scenery is the best. Love the trees and flowers. Close to pan men.

Vivian

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Great location next to historic sites. Friendly staff and absolutely beautiful architecture

IAN

with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel in Suzhou built in Chinese style with lovely gardens, rooms on 4 levels spread across the building. Fairly central for visiting Suzhou with easy access to the metro and walking distance to Shiquan street lined with restaurants and shops. Recommend an evening walk in the Pan Gate scenic area which is open to guests until 9pm. Fantastic breakfast with a broad selection of food to cater to all tastes. The only observation would be to try and reduce the noise produced by the robots that deliver takeaway food to the rooms as they rattle along the hard floor, but overall a great experience and would recommend.

Joy

with Children

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Very nice staff at the front door. Every front door staff helped me to get on and off with my bag and stroller from taxi. This was very helpful since i have a 2 year old girl with me. My appreciation to these front door staff.

SO KYUNG

Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

We tried lunch in the hotel and it was good!

with Partner

4.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

The water tap in the bathtub flowing too slow like a snail, and the sewage system even worse, it took ages to empty the water in the bathtub.

Benny

with Partner

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Overall, our stay was satisfactory. We were pleased with the spacious, clean room. Our only observations were that the shower grout appeared discolored and the drain fixture looked dated.

Daryl

with Partner

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Great rooms, but air conditioning was a bit weak and bathroom amenities could be improved. Hotel has great general amenities though, like shops and costumes for free rental (1 hour) while you stroll the attached gardens (entrance included).

Winnie

Friends and Family Family

8.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

The location is good, the facility is beautiful. The staffs seem all new on job and most of them do not know about their jobs. The breakfast is ok, and the chinese restaurant is ok. The Rui noodle place is awful. The noodles and other dishes taste below average.

Sidney

with Partner

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Ver nice ground.

Mandy

with Friends

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Good services. Breakfast was great! We enjoyed our stayed.

Angela

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

The hotel is

Felicia

Family

4.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Family room is huge and hotel is beautiful but walking distance to the room is a problem for my mum with knee problem even with advance notice as all of their family room is away from the elevator. As this hotel catered to lots of tour groups, finding seats for breakfast in the hotel is on a first come first served basis on your own. Quality of food is only mediocre as there are no eateries around the hotel we had no choice. We will look for a smaller boutique hotel instead for our further visit. Roger and his team at the concierge desk were wonderful in assisting all of our needs - thank you and keep up the good work!!

Yuan

Family

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is build as a traditional Chinese style with modern amenities, very charming. We had a tower facing suite which is large, clean, and comfortable. The customers have access via a back door to an attraction, which is excellent. The hotel garden is well designed and pretty. We went to the hotel's Chinese restaurant for dinner and had breakfast at the hotel. We were not impressed by the food. You should be able to find better food outside.

Cindy

Friends and Family with Friends

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Very good. Nice room and good breakfast

Peimin

with Children

4.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The hotel building was good but the staffs were unhelpful at all. Every time when we asked for help, the first response was “no or can’t do, because balabala….” They offered us whole fruits but couldn’t provide a knife for peeling or cutting. The worst part is in such a big hotel with internal restaurants, the staffs even couldn’t find someone to cut the fruits for us. That was bazaar. Secondly, they had the self-service laundry but even took up to 3 hours the washing dryer couldn’t dry up our clothes. When we asked for hangers, we were refused to provide the sufficient amount. Thirdly, the hotel was so big, and it was so easy to get lost to someone who was new to stay. Not just us, when other customers asked for directions, no staff was willing to take the customer to the destination. They just pointed the direction with more than 3 turns. The other customer ended up asking them to draw a handwritten map. There were 5-6 staffs in the lobby with no other customers to service but no one could take that customer in person. Overall, the hotel service was extremely poor. Not recommended.

Joe

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The wonton breakfast station was excellent

Jin

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Super clean room, nice environment

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.