Pan Pacific Suzhou

Overall we’re good only a bit dusty room and skins were itching when sitting on the chairs, we used towels to covered the chairs. 😛😅

It’s more like a resort than a regular hotel. It has a private park on site.

The service is fantastic, especially bravo to Miss Wang and Ms Mia from concierge, even though they are just intern, but the quality of service they provided is way beyond expectation.

Staff from front door manager, bus boy, buffet waiters all show lack of trainings. No big deal. Wonderful place, an unique experience. Definitely will come back again since the price is very reasonable.

Das Hotel ist eine echte Augenweite. Wunderschöne Anlage im chinesischen Baustil. Auch dir Hinterhöfe sind wunderschön mit vielen blühenden Büschen und Bäumen angelegt. Es lohnt sich einen der Hanfu auszuleihen oder in nahegelegen Geschäften zu kaufen... Dan kannst auch schon losgehen mit dem fotografieren. Direkt am Hotel schließt ein großer Park an, der der mit der Zimmer Karte kostenlos besucht werden. Abends finden in den verschiedenen Bereichen der Parkanlage musikalische Veranstaltungen statt. Da die gesamte Anlage in wenigen Minuten erreicht werden kann lohnt es sich auch abends bei beeindruckender Beleuchtung eine Runde zu drehen... In ca 5 min. Fußweg vom Hotel entfernt fahren mehrere Busse, 7 min Entfernung auch mehrere U-Bahnen. Die 4,5 und 7 bringen einen direkt zu den nahegelegen Sehenswürdigkeiten. Auch kann man eine Flussfahrt an allen Ecken buchen. Nähe Hotel mit den größeren Schiffen. In MUDI z.b kleinere Gondoleren. Etwas nervig war die Zimmersuche, sowie die Suche nach dem Frühstückssalon da die Hotel Anlage sehr groß ist. Hier sollte man das Personal direkt beim einchecken mit Nachdruck um Hilfe bitten und nach dem Weg fragen. Viele Mitarbeiter sprechen zumindest etwas englisch, was die Kommunikation erleichtert. Für den verhältnismäß günstigen Preis für die Luxusanlage ist das Hotel ein Muss für jeden China Fan.

Beautiful hotel, breakfast buffet was just ok. Indoor and outdoor pools, amazing chinese gardens all around and laundry facility.

Excellent breakfast and services, serene atmosphere surrounded by the garden

The property is good and convenient.

An excellent property with attentive staff. My family enjoyed an excellent brunch at the brasserie and dinner at Hai Tien Lo restaurant. The surrounding Pan Men scenic area at night was particularly spectacular. We felt like we had it to ourselves.

A grand hotel that is as much a sight seeing spot by itself as the rest of Suzhou.

A very nice pèlace for the discovery of Suzhou

Location is amazing Linked to a paid park with easy access to vicinity. Lovely architecture and service was impeccable. We stayed in the suite which was very large and fully stocked with amenities. Only feedback we have was the air-conditioning which on query is actually partly centralised. Overall a definite recommendation to stay here when you come to Suzhou. In fact, I'd recommend you explore the hotel and park grounds 1st before you head out to explore Suzhou old town

First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too.

Hotel look old and not well maintains.

Rather confusing building complex with long labyrinthine corridors. Main restaurant was very average with zero atmosphere (it was perhaps early but still). Breakfast restaurant had pretty basic western offering.. and also lacked atmosphere. Service was hard to get in English (quite understandable) and at times a bit spotty (pretty sure not only cultural misunderstanding). Room itself was nicely laid out and maid service was considerate and friendly. An okay hotel but prob would next time try a less… “industrial” establishment

Both front counter and cleaners are very friendly.

Hospitable staff, neat room and great location.

Good breakfast buffet spread. Nice and peaceful hotel ground. If you do not mind a bit of walking (10-15 minute), there are many food outlets and a shopping mall

The hotel infrastructure and surrounding is very photoworthy.

High quality with unbelievable location.