8.8
/10
Very Good
410 reviews

What Guests Say About Their Stay

D***s

10.0
/ 10
Amazing, great hotel, good service, lots of spots for photos, delicious and varied breakfast.
See original

F***t

10.0
/ 10
The Pan Pacific Hotel in Suzhou offers a luxurious and comfortable stay with exceptional service. Located in the heart of the city, the hotel combines modern design with traditional elements, reflecting Suzhou’s rich cultural heritage. The rooms are spacious, elegantly designed, and equipped with all the necessary amenities, ensuring a relaxing atmosphere. The staff is highly attentive, offering impeccable service throughout the stay. Whether it’s concierge services, dining recommendations, or room service, they go above and beyond to make guests feel welcome. The hotel's dining options are equally impressive, offering a variety of international and local cuisines, with the signature Chinese restaurant receiving high praise for its exquisite dishes.

Joyce

10.0
/ 10
這裡景色優美,房間整潔乾淨。地點緊鄰盤門景區,住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離,但飯店前面就是公車站,有公車可以直接到達那些景區,相當方便 入住期間我們的客房服務員是圣书扣女士,我們在某一天的中午回去時遇到她,她非常熱情,也仔細確認我們是否還有其他需要,但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客,這讓我感到更加放心。我不知道圣女士是否看的到這個評論,但我們很感謝她的服務
See translation

Xianzhong

10.0
/ 10
The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.

Joanelle

10.0
/ 10
hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing
In the Area
See Map
259 Xin Shi Road, GuSou District, Canglang Qu, Suzhou, Jiangsu, China, 215007

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Pan Pacific Suzhou is located in area / city Canglang Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Pan Pacific Suzhou

259 Xin Shi Road, GuSou District, Canglang Qu, Suzhou, Jiangsu, China, 215007
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Location


Pan Pacific Suzhou is located in area / city Canglang Qu.

About Pan Pacific Suzhou

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Pan Pacific Suzhou exclusively for you.

Pan Pacific Suzhou is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Pan Pacific Suzhou.

All facilities in Pan Pacific Suzhou

Others Pan Pacific Suzhou
Others

Things to Do

  • Beach umbrella
  • Indoor pool
  • Garden
  • Outdoor pool
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting facilities
  • Conference room
  • Meeting rooms
  • Business center
  • Conference rooms

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Billiard
  • Tennis court

General

  • Parking
  • Banquet

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Nearby Facilities

  • Souvenir shop

Accommodation Policy & General Information in Pan Pacific Suzhou

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 18:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pan Pacific Suzhou
336
Number of floors in Pan Pacific Suzhou
5
Another facilities in Pan Pacific Suzhou
Beach umbrella, Indoor pool, Garden, Outdoor pool, Spa

Frequently asked question in Pan Pacific Suzhou

What are available facilities at Pan Pacific Suzhou?
There are top facilites at Pan Pacific Suzhou such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Pan Pacific Suzhou?
The standard check-in time at Pan Pacific Suzhou is starting from 15:00 - 18:00 while the latest check-out time is at Before 12:00
Does Pan Pacific Suzhou provide breakfast?
Yes, Pan Pacific Suzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pan Pacific Suzhou?
Pan Pacific Suzhou is a 4.5-star hotel.
How many floors does Pan Pacific Suzhou have?
Pan Pacific Suzhou has 5 floors.
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More Reviews from Other Guests in Pan Pacific Suzhou

Overall Ratings & Reviews Pan Pacific Suzhou

Traveloka (16)
Other sources (394)
8.8
Very Good
From 394 reviews
Cleanliness

8.8

Room Comfort

8.8

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pan Pacific Suzhou

Number of reviews per page
20
40
Top reviews
Joyce
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

這裡景色優美,房間整潔乾淨。地點緊鄰盤門景區,住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離,但飯店前面就是公車站,有公車可以直接到達那些景區,相當方便 入住期間我們的客房服務員是圣书扣女士,我們在某一天的中午回去時遇到她,她非常熱情,也仔細確認我們是否還有其他需要,但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客,這讓我感到更加放心。我不知道圣女士是否看的到這個評論,但我們很感謝她的服務
Xianzhong
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.
Joyce
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic. The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations. Front counter service at the lobby could have been better and the staff could be a little more hospitable. Overall, it was a very pleasant stay and I would choose Pan Pac again.
Read More
Suping
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spacious room with beautiful landscape environment
Joanelle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing
Koh
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel
Leslie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice room. Staff are attentive. Good and clean room.
Toh
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very nice hotel with big room.
Chain Hui Andrew
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.
Lim
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Clean room, helpful staff, and superb amenities!
Xiong Wei
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everything Good to Go in this Hotel!
Jessie
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.
Xin Yun
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!
Read More
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Anthony
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Everything is good. We shall return.
Alice
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Hotel is beautiful, room size is good. Room is clean with good amenities.
Xi
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room is clean. Environment good. The caretaker is excellent, especially Li Qin.
Julie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.
Kate
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Francisco
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Best
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Pan Pacific Suzhou

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pan Pacific Suzhou

Traveloka (16)
Other sources (394)
8.8
Very Good
From 394 reviews
Cleanliness

8.8

Room Comfort

8.8

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pan Pacific Suzhou

Number of reviews per page
20
40
Top reviews
Joyce
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

這裡景色優美,房間整潔乾淨。地點緊鄰盤門景區,住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離,但飯店前面就是公車站,有公車可以直接到達那些景區,相當方便 入住期間我們的客房服務員是圣书扣女士,我們在某一天的中午回去時遇到她,她非常熱情,也仔細確認我們是否還有其他需要,但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客,這讓我感到更加放心。我不知道圣女士是否看的到這個評論,但我們很感謝她的服務
Xianzhong
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.
Joyce
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic. The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations. Front counter service at the lobby could have been better and the staff could be a little more hospitable. Overall, it was a very pleasant stay and I would choose Pan Pac again.
Read More
Suping
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spacious room with beautiful landscape environment
Joanelle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing
Koh
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel
Leslie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice room. Staff are attentive. Good and clean room.
Toh
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very nice hotel with big room.
Chain Hui Andrew
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.
Lim
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Clean room, helpful staff, and superb amenities!
Xiong Wei
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everything Good to Go in this Hotel!
Jessie
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.
Xin Yun
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!
Read More
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Anthony
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Everything is good. We shall return.
Alice
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Hotel is beautiful, room size is good. Room is clean with good amenities.
Xi
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The room is clean. Environment good. The caretaker is excellent, especially Li Qin.
Julie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.
Kate
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Francisco
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Best
Number of reviews per page
20
40