DoubleTree by Hilton Swindon

Nice friendly staff, bed not the most comfortable and could hear through the adjoining room all night. Bathroom curtain dirty and few dirty areas in around bathroom in general. Other than this, breakfast was decent, nice staff as mentioned and evening dinner was OK.

There were no fans, the pedestal fan we requested was squeaky, made alot of noise.The bed was bad, wobbly. It was hot in the room, air-conditioning did not work properly. Called reception twice but did nor get much support

Good for a short stay. Good breakfast. Clean rooms.

Excellent rooms, all with bathtub/shower combinations and close to the Cotswolds. Dogs welcome - £20 charge.

Aircon didn't work in the room. I booked this hotel because if the air-conditioning in the rooms as it is hot.

Nice spacious room. Air conditioning in the room struggled in the heatwave but eventually became reasonably comfortable. Good hot and cold buffet breakfast.

RIP on carpets , most uncomfortable spring mattress noisy broken iron board

Dirty room, sofa bed not made, window not opening, air condition not working, fridge not working, the bathroom was not properly cleaned receptionist not cooperative. In the end I insisted to move to another room. Overall I was a very unhappy client. Rooms need to be upgraded they are outdated.

Friendly and helpful staff

Lovely spacious room with a fantastic shower, felt like you were being jet washed. Great breakfast selection and a nice bar/lobby area And delicious warm cookies on arrival Only slight disappointment was the air conditioning was an air cooling system and only moderately effective (the outside temperature on arrival of our stay was 27C)

A very convenient hotel, room was large, clean and comfortable and the breakfast was wonderful. The check-out time of 12.00 was a surprise and very welcome as we were en route to an afternoon wedding and the venue was only 10 miles away.

Nice room, pity they don’t have rooms with walk in showers as my wife struggles to climb in/out of bath. Irks me to pay for parking in an out of town location, how else would I get there without transport?

Disappointed with the room service experience. At check-in, I asked about room service and was told to use the QR code in my room. When I scanned it, it showed a very limited menu available from 11pm, so I assumed this was the room service menu. I wasn’t feeling well during my stay and needed food brought to my room. I called reception three times with no answer. I also contacted Hotels.com, who said a manager would get back to me, but nobody ever followed up during my two-night stay. Later, I called the hotel from my mobile because I couldn’t reach reception from my room. I was then transferred to the restaurant, who took my order and delivered food without any issue. The most frustrating part was being directed to the QR code at check-in, which made it seem like the limited menu was the only option. I searched the website, app and QR menu trying to work out how to order food and ended up not eating at all on my first day. I’m also disappointed that nobody responded despite my attempts to contact reception and the promised follow-up from management. Other than that, the hotel was clean, quiet, easy to park at and had excellent air conditioning. The mattress wasn’t very comfortable, but the room was otherwise fine.

the hote staff are amazing willing to help, The room Aircon didnt work and the rooms we like an oven the bathrooms could do with updating and modenising along with Bed withing the rooms it was the most uncomfortable hard mattress and every turn you did it creaked breakfast we good and again the staff were polite and really helpful

The staff were friendly and helpful. Lovely hotel and nice food.

Hotel room had a very unclean toilet Offered a different room that stank of cigarette smoke Reception manage was rude and unhelpful

Had to remove 2 spiders from the room on 2 consecutive days. Cushions very squishy and not supportive, didn’t sleep well. Others in our group had same issue. Beds were on high the side for someone 5’7’ and on the firm side.

We stayed one night on our way to Cornwall, it was really nice place to break the journey. We had our dog with us and he was made very welcome with his own bag of treats while we enjoyed the classic Doubletree cookie! We arrived in time to eat at the bistro in the evening and the food was good. The bed was comfortable enough and the shower was decent. Breakfast quality was really good and they were still bringing out fresh cooked food close to 11am. The only negative was the coffee from the machine - so bitter it was undrinkable. We would definitely stay again.

Only downside was the bar and bar food. The queue to get served was insane. One person serving at the main hotel bar.

The bar area and restaurant were very nice although we ate in the restaurant on our first night and the food was good but we felt rushed and I ordered a glass of rose which was warm. We felt the bedrooms were very outdated, the beds were very hard, lumpy and too low. The lighting in the bedroom by the desk/dressing table was non existent. The room was cleaned but we were not given any toilet roll.