Golden Star Hotel

I could not cancel my booking.

I booked this hotel about 3 weeks before my trip. I arrived to find no answer at their door and a sign on the door giving a different address around the corner to go to, where I was then told by someone that the hotel is not currently open due to repairs and no anticipated re-opening date. There was not even a sign stating this on their own door nor was I given any sort of heads up about this prior. I then was stuck in a foreign country trying to find a new place to stay same day and luckily it was not too late in the evening. Absolutely ridiculous I was 1 even able to book this and 2 not be given any notice beforehand by anyone.

This property shouldn't be operating. The sheets and bed smelled so bad. Water was super hot not able to shower because there is no way to abdusted. The electricity was bad. I reported and they said they will give me credit for one night since I left and they didn't refunded any money. Please dont rent the place is better to sleep in the street than the place.

I arrived at the hotel to be told it was closed due to no running water, no alternative offered, disgrace.

No water. Damp on walls

The best thing about the hotel is its closeness to Victoria Station and a few shops and it has Wi-Fi, the bed was also fairly comfy. It was dirty and the room I was given had no kettle or a working TV so I was moved to another room which had both, but I then had no cup to drink out of so used a yogurt pot my entire stay, the only plug socket was on the wall by the door and I had to plug the TV into that which then meant I had to either unplug or limbo to the toilet and shower (which was filthy so I didn't use) and the TV was balanced across two small cabinets that again I had to move to get right! The only person I saw who came to let me in and then back to move me said he was also only a guest who was "helping out" In conclusion I would suggest only stay if you just want a cheap bed for the night.

This is a cheap hotel no question, but you cant find anything like this for this price with this location. The other hotels are either dorms or private rooms with shared bathrooms. The host was nice she let us check out late. Any inconveniences were solved quickly.

I stayed for 2 nights in a single room and the condition of the room was unacceptable. The shower, toilet and sink were visibly dirty on arrival. There was hair and dirt throughout the room and the floor had clearly not been properly cleaned or hoovered. This raises serious concerns about hygiene standards. My check-in was confirmed for 1pm, however no staff were available and I was not checked in until 2pm. Several guests were left waiting without explanation, which was highly unprofessional and caused disruption to my plans. Additionally, the room was nothing like the photographs advertised when booking. The standard presented online is misleading compared to the reality. Given the lack of cleanliness, misleading presentation, and inconvenience caused, I do not believe the stay reflected the price paid. I expect the hotel to investigate this matter and provide appropriate compensation.

The room was so dirty. There was pee on the toilet seat and bugs in the shower and it looked like the sheets had not been changed for a while. I could not stay in this hotel. I ended up leaving to find alternative accommodation.

We stayed in this hotel for one night, didn’t know one night could go so wrong! Upon first arriving as this was a budget hotel we didn’t have high expectations, the check in online says between Noon-1, wrong. We were turned away until 3pm. When we got into the room the taps wouldn’t turn off fully, if you need to sit down on the toilet you best hope you’re not over 5ft unless your knees scrape the wall. And for the big finale. OUR ROOM FLOODED. The water woke us up at 6am, pouring through the lightbulb on the ceiling and through the cracks in the walls, when we phoned for assistance, the owner SENT ANOTHER CUSTOMER to deal with the situation and at first they was going to make us just leave the room (AT 6AM) until we begged for another room just to sleep in until check out at noon. Our belongings were soaked, it was a dangerous situation as the water was literally pouring through the electricals and 6am in winter we had to use phone flashlights to see if we’d even gathered our wet clothes. Upon returning home we applied for a refund, due to lack of sleep and soggy belongings. AND THEY REFUSED. AVOID!!!

I usually ignore bad reviews but this place was actually a scam. Not open. No staff. The welcome message said to call 123-456-7890. The hotel Enrico next door welcomed me last minute and was lovely!

The worst hotel room I've ever stayed in (and there's been some truly awful one's) the door couldn't be closed from the outside so had to take all my stuff with me when I went out. The toilet was blocked and full of tissue paper and god knows what else It didn’t flush though water was drpping from the cistern the whole time. The tap for the sink had a dribble of water so was unusable. There was no heating throughout the building. The room was filthy with dirt marks all over the walls. I can't believe Expedia advertised this on their website. Whatever the price this shouldn't be available for a paying customer.

The room was not as described and the doors were not secure.. The room was smelling terribly and felt like it was not cleaned. Very unsatisfied and left as soon as I checked in

Bemmmm inferior, o banheiro estava estragado e tivemos que usar o banheiro do piso superior. Não ligam o hitcher, não tem sabonete no banheiro e não é tão limpo. Como íamos ficar só uma noite, foi aceitável

The check-in starts at 1:00 pm: we were there at 1:00 pm and no one was there to receive us. This hotel has no reception desk. A random customer from the Hotel calls someone telling him that we were there. When he arrived, he said that the room was not yet cleaned so we have to wait for 1-2 hours before moving into the room. 2 hours later, a person sitting at the entrance of the Hotel was not able to tell us in which room we should go. After minutes of waiting, we had the key for the room at the first floor: the bed was barely made, the flush of the toilet was leaking, only 2 cups set on a wooden stool (on the website there should be a coffee/tea maker) We were invited to change the room in the second floor which is more acceptable than the previous one, but we have to ask for soap, paper toilets, the TV doesn't work, the heater doesn't work but replaced by a portable heater which is already in a weird condition. The sink was leaking and the floor was wet. The ceiling was in a bad condition as well as the curtain. I would not recommend this Hotel to others. I suggests Expedia checking the Hotels you advertise on your website and the real conditions in which they are because it is very disappointing.

Disgusting don't even think of booking. I had to go to ahouse to pay, no card machine had to be bank transfer. Room was disgusting, door damaged and kicked in. Overpowering smell of damp and mould everywhere in room. I could not stay here, items ripped off of wall, earring on side table. Expedia were useless and offered 10% refund...as hotel would not answer them.

The room, staff and the bathroom itself is awful 😢

As basic as you can get in London, hence the low price. Good points: (1) I arrived 30 minutes after the midnight check-in limit but coud still check in, (2) staff kindly let me leave some bags there, free of charge for 3 days while i traveled.

I was booking big room with bathrooms but staff say sorry I was waiting you but you come late and we give your room someone and I m never ever see like dirty horrible. I don’t believe local council not checking this property

Good