Golden Star Hotel

I stayed for 2 nights in a single room and the condition of the room was unacceptable. The shower, toilet and sink were visibly dirty on arrival. There was hair and dirt throughout the room and the floor had clearly not been properly cleaned or hoovered. This raises serious concerns about hygiene standards. My check-in was confirmed for 1pm, however no staff were available and I was not checked in until 2pm. Several guests were left waiting without explanation, which was highly unprofessional and caused disruption to my plans. Additionally, the room was nothing like the photographs advertised when booking. The standard presented online is misleading compared to the reality. Given the lack of cleanliness, misleading presentation, and inconvenience caused, I do not believe the stay reflected the price paid. I expect the hotel to investigate this matter and provide appropriate compensation.

The room was so dirty. There was pee on the toilet seat and bugs in the shower and it looked like the sheets had not been changed for a while. I could not stay in this hotel. I ended up leaving to find alternative accommodation.

We stayed in this hotel for one night, didn’t know one night could go so wrong! Upon first arriving as this was a budget hotel we didn’t have high expectations, the check in online says between Noon-1, wrong. We were turned away until 3pm. When we got into the room the taps wouldn’t turn off fully, if you need to sit down on the toilet you best hope you’re not over 5ft unless your knees scrape the wall. And for the big finale. OUR ROOM FLOODED. The water woke us up at 6am, pouring through the lightbulb on the ceiling and through the cracks in the walls, when we phoned for assistance, the owner SENT ANOTHER CUSTOMER to deal with the situation and at first they was going to make us just leave the room (AT 6AM) until we begged for another room just to sleep in until check out at noon. Our belongings were soaked, it was a dangerous situation as the water was literally pouring through the electricals and 6am in winter we had to use phone flashlights to see if we’d even gathered our wet clothes. Upon returning home we applied for a refund, due to lack of sleep and soggy belongings. AND THEY REFUSED. AVOID!!!

I usually ignore bad reviews but this place was actually a scam. Not open. No staff. The welcome message said to call 123-456-7890. The hotel Enrico next door welcomed me last minute and was lovely!

The worst hotel room I've ever stayed in (and there's been some truly awful one's) the door couldn't be closed from the outside so had to take all my stuff with me when I went out. The toilet was blocked and full of tissue paper and god knows what else It didn’t flush though water was drpping from the cistern the whole time. The tap for the sink had a dribble of water so was unusable. There was no heating throughout the building. The room was filthy with dirt marks all over the walls. I can't believe Expedia advertised this on their website. Whatever the price this shouldn't be available for a paying customer.

The room was not as described and the doors were not secure.. The room was smelling terribly and felt like it was not cleaned. Very unsatisfied and left as soon as I checked in

Bemmmm inferior, o banheiro estava estragado e tivemos que usar o banheiro do piso superior. Não ligam o hitcher, não tem sabonete no banheiro e não é tão limpo. Como íamos ficar só uma noite, foi aceitável

The check-in starts at 1:00 pm: we were there at 1:00 pm and no one was there to receive us. This hotel has no reception desk. A random customer from the Hotel calls someone telling him that we were there. When he arrived, he said that the room was not yet cleaned so we have to wait for 1-2 hours before moving into the room. 2 hours later, a person sitting at the entrance of the Hotel was not able to tell us in which room we should go. After minutes of waiting, we had the key for the room at the first floor: the bed was barely made, the flush of the toilet was leaking, only 2 cups set on a wooden stool (on the website there should be a coffee/tea maker) We were invited to change the room in the second floor which is more acceptable than the previous one, but we have to ask for soap, paper toilets, the TV doesn't work, the heater doesn't work but replaced by a portable heater which is already in a weird condition. The sink was leaking and the floor was wet. The ceiling was in a bad condition as well as the curtain. I would not recommend this Hotel to others. I suggests Expedia checking the Hotels you advertise on your website and the real conditions in which they are because it is very disappointing.

Disgusting don't even think of booking. I had to go to ahouse to pay, no card machine had to be bank transfer. Room was disgusting, door damaged and kicked in. Overpowering smell of damp and mould everywhere in room. I could not stay here, items ripped off of wall, earring on side table. Expedia were useless and offered 10% refund...as hotel would not answer them.

The room, staff and the bathroom itself is awful 😢

As basic as you can get in London, hence the low price. Good points: (1) I arrived 30 minutes after the midnight check-in limit but coud still check in, (2) staff kindly let me leave some bags there, free of charge for 3 days while i traveled.

I was booking big room with bathrooms but staff say sorry I was waiting you but you come late and we give your room someone and I m never ever see like dirty horrible. I don’t believe local council not checking this property

Good

The staff was lovely, the room could have been a little better. I had a lovely big window but my room didn’t have a power outlet to charge anything so I had to charge my phone in the hallway. The bathroom could have been a little cleaner but overall, it was a good room for a one night stay:)

I live in Miami & decided to extend my stay in London by 1 more day but didn’t want anything too expensive so booked 1 night here. It was,for the price, really good value.I booked a double with shared bathroom but the members of staff,with the owner’s approval over the mobile ,upgraded me to an en-suite room with no extra charge. The room,number 11 was clean, warm & wi-fi was working well. I was happy & will stay again in future.

I definitely wont be back

Cold

I booked one night at the Golden Star. I already knew Victoria was a great area, and since I was on a budget, their price—cheaper than anywhere else—was a big factor. To be honest, I was a little nervous after seeing a few negative reviews, but I couldn’t have been happier with my stay. The staff were polite and helpful, and I even had a nice chat with the owner, who gave me excellent recommendations for places to eat, drink and go out. He’s lived in central London all his life and knows it extremely well. I stayed in Room 5 on the second floor. The room was very clean, the bed was comfortable, towels and soap were provided, and the free Wi-Fi worked well. The shared bathroom was right next to my room, so it felt almost like having a private one. Overall, the hotel offered a great price in a great location, and I’ll definitely be staying there again! Very happy to have stayed

Room 1 Requires a little finishing off with decor. For some reason the mattress was a little smaller then the bed. Couldn't find the TV remote! The one staff member helped as much as possible even going out and brought a kettle.

I came 11 pm in the hotel which I sent them an email saying I will be late. It turns out that they are fully booked . Imagined I traveled 5 hours from wales plus I have a visitor from Australia . It gave me a headache as I don’t know where to go. The guy offered me a used room and wait for an hour just to clean it. It turns out dirty and bad smell . I need a refund at least for this trouble ! I think this app Expedia or even the hotel itself got the problem. It’s not acceptable !