Macdonald Berystede Hotel

A comfortable bed with nice linen. The bathroom is dated and needs replacing. Could be better lit from the car park to reception. Breakfast was fine - not terrible not great.

The water didn’t run either cold or hot just like warm. There was a messy area outside our window with roll pallets and crates. We were in a room by the stairs and the creaky floor boards were very noisy. On the first day at 3pm I had to request our room be made up and then on the second morning we were woken up at 8pm with house cleaning wanting to make up our room which we were vacating that morning.

Great service from booking in til leaving, everything was spot on spa food and room

The room was clean and the beds were comfortable. However the bedside lamp on the left was missing which was inconvenient. The safe didn't work again inconvenient probably due to non working batteries which were exposed. The TV remote didn't work probably due to dead batteries. All these issues were inconvenient but as we were only staying for one night we managed. These issues were reported to reception .

Good spa service and excellent meal.

I’m afraid this was totally disappointing. The room upgrade arranged in advance wasn’t done to accommodate our son, meaning we had to move from one room to the other. The mattress was knackered and they failed to change it after two requests. We intended to stay two nights but in the end left after one after my partner and I failed to get any sleep. I wasn’t charged for the second night and intend on ensuring we get a refund for the first night via the hotel or through a chargeback via our credit card.

Corporate hotel that did the job that was required

The room had dirt on the walls and curtains. The bath was broken and had brown stains on it. Not what I was expecting from this hotel. Had to pay extra for a latte as only ‘normal coffee’ was included in the breakfast. Ordered a vanilla latte and a plain latte arrived. Was then told they didn’t have syrup. To then be told they could get one from the bar. Latte was then cold by the time they brought syrup over. Very disappointing stay

Bed was very comfy 😁 Bathroom was a bit tired but very clean Pool and spa facilities were a nice treat

A wonderful break away , with excellent facilities. Spa was great , especially the thermos pool.

Very disappointing stay. Hotel is unloved worst 4* ive stayed at booked a deluxe room there was nothing deluxe about it no little touches not even water in the room. The water dispenser outside the room was running warm water when i asked for water was told to go to level above. Breakfast is basic buffet again nothing special pool is dirty not looked after changing rooms full of rubbish dirty towels pool not manned so kids running riot jumping in the pool everywhere facilities all in all not good all mouldy in need of redecoration no robes given for spa hotel. Steam room wasnt working the costume dryer was broken. There was room service plates left out and not cleared up for over 12hours disguising to walk past. All the hotel is worm needs redecorating and carpeting. We were woken at 6am by tradesman talking on phone and everytime the people walked across the floor in the room above it sounded like plates shaking. The only positive thing i can say is there is elemis shampoo and tolitries we will not return!

Excellent Spa & Pool facilities if a little dated & tired. Emily on hotel reception was excellent - attentive, professional & caring … a real gem & a credit to the hotel!!

Nice room but my was it expensive. Was one of the only rooms left and i had to get it as i was part of the wedding that day. Felt like i could have spent a long weekend in spain for the one night here lol was ok tho.

We went for my grand daughters 2nd birthday and chose this as close to London with grounds for dog walking and a nice pool. Would have been much improved if the check in had been friendlier (don't be early!) and more considerate of the struggles to get a toddler and a dog and all our luggage along miles of corridors which were not buggy friendly (even to get to the lift involved stairs). No one bothered to say we could have driven the car to within a few feet to unload and park! General feeling was of being at a conference centre. Room a bit run down, decrepit put you up bed for our toddler, not a child friendly room - every surface had a glass sheet that could be dragged off, the wardrobe was missing a sliding door and our little one pulled the ironing board onto herself because the wardrobe was fully open. We stayed two nights but the room was not serviced on the day between (we stayed out until 4 to allow for this) so we had wet towels and no tea bags or loo roll by the middle of Saturday night. The pool area is great with family swimming 9-11 and 4-7. Nice but expensive supper in the bar area which felt more child friendly than the restaurant (btw fish 'goujon's are not fish fingers) and for families you can't walk from here to anywhere else so car rides to eat out are essential. Staff were lovely to the baby but otherwise disinterested in the guests and whole place feels very understaffed - only one guy on reception all weekend day and night?

Lovely mini-break for our anniversary. Great breakfast, fab spa facilities and attentive, friendly staff.

Food was Fantastic Spa was really disappointing - very old / mould in areas / way too busy as let non residents in / just very dated and should not be advertised as a spa in this day & age

The property was lovely, the room just needed a bit of tlc lamp in room was broke only 1 window opened

Nice place, good location for Ascot racecourse. Spa facilities are very nice, hotel is comfortable and everyone was friendly!

A repeat stayer here at the Berystede, i expected a room that was better thani got. It was a very long walk from reception. Furthest possible. Room was ok. Bathroom was tired. Rusty stuff under shower screen on bath. A put off. And the sink tap dripped all night. Constant dripping. The spa is ok, but no towells in changing room itself, just in reception. Btreakfst is always the same. Eggs, bacon and sausage. Mushrooms. Standard and it's ok, except fried eggs. No scrambled eggs offered. Coffee is ok.

We dined every day and the food was reasonably priced and really good quality ..delicious and good variety ! Beds very comfortable …