Macdonald Berystede Hotel

Cool place

Corporate hotel that did the job that was required

The room had dirt on the walls and curtains. The bath was broken and had brown stains on it. Not what I was expecting from this hotel. Had to pay extra for a latte as only ‘normal coffee’ was included in the breakfast. Ordered a vanilla latte and a plain latte arrived. Was then told they didn’t have syrup. To then be told they could get one from the bar. Latte was then cold by the time they brought syrup over. Very disappointing stay

Bed was very comfy 😁 Bathroom was a bit tired but very clean Pool and spa facilities were a nice treat

A wonderful break away , with excellent facilities. Spa was great , especially the thermos pool.

Very disappointing stay. Hotel is unloved worst 4* ive stayed at booked a deluxe room there was nothing deluxe about it no little touches not even water in the room. The water dispenser outside the room was running warm water when i asked for water was told to go to level above. Breakfast is basic buffet again nothing special pool is dirty not looked after changing rooms full of rubbish dirty towels pool not manned so kids running riot jumping in the pool everywhere facilities all in all not good all mouldy in need of redecoration no robes given for spa hotel. Steam room wasnt working the costume dryer was broken. There was room service plates left out and not cleared up for over 12hours disguising to walk past. All the hotel is worm needs redecorating and carpeting. We were woken at 6am by tradesman talking on phone and everytime the people walked across the floor in the room above it sounded like plates shaking. The only positive thing i can say is there is elemis shampoo and tolitries we will not return!

Excellent Spa & Pool facilities if a little dated & tired. Emily on hotel reception was excellent - attentive, professional & caring … a real gem & a credit to the hotel!!

Nice room but my was it expensive. Was one of the only rooms left and i had to get it as i was part of the wedding that day. Felt like i could have spent a long weekend in spain for the one night here lol was ok tho.

We went for my grand daughters 2nd birthday and chose this as close to London with grounds for dog walking and a nice pool. Would have been much improved if the check in had been friendlier (don't be early!) and more considerate of the struggles to get a toddler and a dog and all our luggage along miles of corridors which were not buggy friendly (even to get to the lift involved stairs). No one bothered to say we could have driven the car to within a few feet to unload and park! General feeling was of being at a conference centre. Room a bit run down, decrepit put you up bed for our toddler, not a child friendly room - every surface had a glass sheet that could be dragged off, the wardrobe was missing a sliding door and our little one pulled the ironing board onto herself because the wardrobe was fully open. We stayed two nights but the room was not serviced on the day between (we stayed out until 4 to allow for this) so we had wet towels and no tea bags or loo roll by the middle of Saturday night. The pool area is great with family swimming 9-11 and 4-7. Nice but expensive supper in the bar area which felt more child friendly than the restaurant (btw fish 'goujon's are not fish fingers) and for families you can't walk from here to anywhere else so car rides to eat out are essential. Staff were lovely to the baby but otherwise disinterested in the guests and whole place feels very understaffed - only one guy on reception all weekend day and night?

Lovely mini-break for our anniversary. Great breakfast, fab spa facilities and attentive, friendly staff.

Food was Fantastic Spa was really disappointing - very old / mould in areas / way too busy as let non residents in / just very dated and should not be advertised as a spa in this day & age

The property was lovely, the room just needed a bit of tlc lamp in room was broke only 1 window opened

Nice place, good location for Ascot racecourse. Spa facilities are very nice, hotel is comfortable and everyone was friendly!

A repeat stayer here at the Berystede, i expected a room that was better thani got. It was a very long walk from reception. Furthest possible. Room was ok. Bathroom was tired. Rusty stuff under shower screen on bath. A put off. And the sink tap dripped all night. Constant dripping. The spa is ok, but no towells in changing room itself, just in reception. Btreakfst is always the same. Eggs, bacon and sausage. Mushrooms. Standard and it's ok, except fried eggs. No scrambled eggs offered. Coffee is ok.

We dined every day and the food was reasonably priced and really good quality ..delicious and good variety ! Beds very comfortable …

Great hotel with character and very friendly staff. Some of the rooms could use a refurbishment but otherwise can’t wait to stay again.

Great stay, returning in a few months. Hotel is a mix of renovated and non renovated rooms in a historic or 1970’s style building. Staff are wonderful, especially restaurant staff.

Comfortable with friendly staff

Great area to sit in the sun around the spa, felt pampered after treatment.