Rockwell East

Rude staff. We’ll be trying the *NEW* Bob W Tower Studios next time. We have stayed here a few times and really enjoyed it. On this occasion we had a few issues. One staff member was quite rude and enjoyed giving problems instead of solutions. There was an issue with the shower, it kept dripping, the lady on reception took delight in saying we should have reported it in the morning and that we’re leaving tomorrow so what’s the issue. I found her response rude. Her college also seemed shocked by her response. We also asked for the room to be made up, it was my Fiancés birthday that day. Again the same lady took great delight in saying cleaning/ make up of the room is every 3 days. Due to the shower issues, we were delayed at checkout, the shower was dripping for an hour so we couldn’t shower as quickly. We had the cleaner knock on the door at 9:50 am (check out is at 10am), the maintenance man at 10:00 then the cleaner came back at 10:15 am, with her broken English she came back with the maintenance man at 10:20am and I explained we were delayed due to the shower and we will be another 30 minutes. Reception then called us at 10:30 am saying check out was at 10am We checked out at 10:40am. There were no apologies for the issues we’d had and no recognition that we had just been harassed for the last 50 minutes to leave due to an issues by no fault of our own.

Spacious, modern apartments. Great location for east of the city.

Hotel was extremely clean. Staff were continually cleaning common areas and they were very polite and courteous. Room was very spacious.

Loved the place, clean, closed to the bridge, has a little store to buy your needs. Great customer service. Great breakfast!

Room was clean and warm. Toiletries and towels good. Very close to train line so light sleepers might struggle with the sound and vibration. The breakfast buffet was appalling. For a hotel, the breakfast buffet was the size of a B&B buffet. We got there at 9:45am and were told there was no fruit available anymore because the kitchen closes at 10am?? When they finish breakfast items, the staff do not top them up. Guests were anxious and seemed to compete for the last bit of scrambled eggs, croissant and toasts. There was only one staff member to give out plates+ cups, clean and attend to guests. If you want something other than filtered coffee (e.g. espresso, cappuccino), you need to pay extra.

Great, spacious studio apartment in an excellent location. Overall, we really enjoyed our stay. The only area that could use improvement is the breakfast; the options were quite limited, items kept running out, and we often had to ask for refills, glasses, or cutlery. The breakfast area is also quite small, so seating can be limited, and you may not always find a table available.

Great location , lovely staff , able to work in the lobby until check in . Room was very spacious and clean . Would stay again .

very decent hotel

decent hotel sometimes can be very expensive but have stayed here few times

My CEO was well impressed

Great facilities and size of room. Very helpful staff

Fantastic sized room with great facilities

Big clean room, friendly staff and excellent location.

Did not take breakfast. Desk staff were helpful and accommodating, especially as I needed to work remotely in the lobby after check out.

Nice size room . Comfortable bed . Pillows/quilt really nice. Kitchen hed all the essentials. Bathroom a bit small, Towels nice and big, loved the dressing gowns. Two complaints 1 no were to do hair and make-up. 2 noise of the trains . Its situated in an adeal place for the tube and lots of attractions. towels nice and big. Loved the dressing gowns.

We were very happy during our 4 night stay. Located near a railway track, the noise didn’t bother us. Rooms very clean and the staff were lovely during check-in and the duration of our stay. Nice are and a 5 minute walk from Tower Bridge. Highly recommended.

The property condition looks like pretty new, close most to the landmark which is great same as transportation. However we have an alarm clock, when the train passes every morning it wakes me up, then the push button to flush the toilet it’s weird you need to close the bin, inorder you could push it. Over all it was ok, we’re not inside the room for our 5 days stay, we’re always outside.

Nice hotel, closer to everywhere restaurant shop, and customer service, nice people

My husband and I come to London each year for a shopping trip, and Rockwell East is now our favourite base. This was our second stay and it was just as good as the first! The accommodation is local to both Aldgate and Tower Bridge Tube stations. Our one-bedroom apartment was spotless, with a comfy bed, snug bedding, great temperature control and a well-equipped kitchen for when we wanted to self-cater. The bathroom had fluffy towels, bathrobes and basic but nice toiletries — everything we needed. A lovely perk this year was the free breakfast: a small but tasty buffet with cooked options, pastries, hams, cheese, fruit juice, tea and coffee. Special thanks to Nas at reception, who recognised us from last year and made us feel genuinely welcome. Rockwell East is clean, comfortable, well-located and great value. Highly recommend!

The room was awesome with everything we needed to cook at night and do some washing. The bathroom was clean, the bed very comfortable. There was a good range of cooked and cold breakfast options. The young lady providing service at the breakfast area was hard working and very accommodating to any requests. She was busy working all the time at restocking food, drinks and crockery/cutlery. The area was very convenient location to all the sites. We were able to walk by foot, tube or bus depending on what we were visiting.