Rockwell East

Disappointing stay – cleanliness, housekeeping and accessibility issues When we first arrived at the hotel, the staff were very friendly and welcoming, which was a great start to our stay. We were allocated room 404, which appeared to be a disabled-accessible room. We had no issue with being given this room, however, we did notice that the bathroom didn’t seem particularly accessible. The sink was positioned in a way that made it difficult to access the toilet properly, which seemed unusual for a room intended for disabled guests. Unfortunately, the biggest disappointment was the cleanliness of the bathroom. We noticed mould on the ceiling in the toilet area, particularly on the left-hand side. The shower chair was also visibly dirty and covered in mould, which was very concerning. As we were staying for two nights, housekeeping was also included as part of our stay. However, our room was not turned over at all and housekeeping did not come into the room during our stay. This was disappointing, particularly as this was a service we had paid for as part of the room. I mentioned the cleanliness and housekeeping issues to the staff when checking out, but unfortunately, I was disappointed with the response. They simply acknowledged it with an “okay” and took our room cards without seeming particularly concerned or offering any explanation or apology. Overall, while the staff were friendly on arrival, the overall experience was very disappointing

I really loved having a little studio because it felt like I was living in London. The staff were extremely friendly and helpful. I would recommend paying for the breakfast as well and the best part is that there’s also a Witherspoon across the street.

Disappointed stay, not recommended

Please was nice and very walkable to everything

Upon arrival they told me that the lift wasn’t working, staff was with great communication. They charge £25 extra per hour for a late check out, which I paid, on my checkout day the cleaning staff was rude, and from 10:30 started knocking and putting pressure to leave when I clearly stated that I have paid for a late check out, when 11:00 hit, once again the lady came and this time pushed me away from the door so she could come in and keep putting pressure to leave.

Spacious, comfortable, clean room with kitchen and laundry. Great shower. Electrical outlets and nightstands on both sides of the bed. Some background noise from the adjacent outdoor train line, but it's not bad. Easy access to the Underground, just a 5-min. walk to the Tower Hill station on the District and Circle lines. Right near the Tower of London and Tower Bridge. There's a Wetherspoon-branded restaurant just across the street, for reasonably priced breakfasts and simple dinners, and a 24-hr convenience store a block away. There's a good Indian restaurant halfway between the Tower Hill and Monument tube stations.

The Rockwell apartment was an excellent place to stay while visiting London. Very cose to Tower Bridge, & subway station. Walkable to bridge & Tower of London, and pathway along the Thames. Well appointed large studio room with fine finishings, view of city skyline & quiet. Would definitely book again when in London.

Very clean room. Kitchen with kettle, toaster, coffee machine, fridge, cooker, dishwasher & washing machine. Lovely & spacious. Excellent location near to Tower of London.

Great location easy access to tower hill station. Large apartment and friendly staff.

Great location for both business and pleasure and very reasonable prices offering a lot more space than other hotels in the vacinity

Très bon hôtel, bon emplacement et belles prestations.

Fint stort værelse. Pænt og rent. Rigtig god beliggenhed. Kan anbefales.

Rooms were clean, staff was pleasant and helpful. Breakfast was pretty good.

Great comfortable place

We booked this room for a weekend in June, it was very central (near Tower Bridge) and very nice. We were on the 4th floor and they had a lift for our cases which was good. The breakfast was nice and the rooms are very spacious! The best hotel in London centrally for us and worked out one of the cheapest too! Would definitely recommend 👌

Very clean, and very friendly staff :) my only concern was the check-in

Room is exactly as described in pictures. Front desk staff are very helpful. Loved having a kitchenette. We really enjoyed our stay here. Would love to come again. The only negative we have is the water pressure got very low in the morning to the point where the shower was a dribble.

Habitacion amplia y limpia. Cama un poco dura. Desayuno muy malo!!

The staff go above and beyond to make you feel welcome here. The room is super clean and modernly decorated. There are two lifts (one is larger than the other) and a large area where breakfast is served from 6:30am-10:00am. We really enjoyed our stay here and would come again!

Very modern and clean Good location Studio had washing machine, nespresso coffee maker etc. Very well equipped