Disappointing stay – cleanliness, housekeeping and accessibility issues
When we first arrived at the hotel, the staff were very friendly and welcoming, which was a great start to our stay.
We were allocated room 404, which appeared to be a disabled-accessible room. We had no issue with being given this room, however, we did notice that the bathroom didn’t seem particularly accessible. The sink was positioned in a way that made it difficult to access the toilet properly, which seemed unusual for a room intended for disabled guests.
Unfortunately, the biggest disappointment was the cleanliness of the bathroom. We noticed mould on the ceiling in the toilet area, particularly on the left-hand side. The shower chair was also visibly dirty and covered in mould, which was very concerning.
As we were staying for two nights, housekeeping was also included as part of our stay. However, our room was not turned over at all and housekeeping did not come into the room during our stay. This was disappointing, particularly as this was a service we had paid for as part of the room.
I mentioned the cleanliness and housekeeping issues to the staff when checking out, but unfortunately, I was disappointed with the response. They simply acknowledged it with an “okay” and took our room cards without seeming particularly concerned or offering any explanation or apology.
Overall, while the staff were friendly on arrival, the overall experience was very disappointing