The Burlington Hotel

The hotel could be very lovely. However, it is really rundown and has been let go. The breakfast was the best part, food was hot and fresh. Good variety too. The room i was in was on the 4th floor. Only 1 lift was working for a full hotel. The lift was the width of 1 person and could only fit 2 people in it. It took ages to get the lift. The corridors were very dark and creaky. My room was nextcto a fire door in the corridor so it was constantly banging all night. The room had wood rot in all the windows and could here every little noise outside all night as on a main road. and damp patches on the ceiling. The toilet stopped working and took hours to get it fixed. The bed was very uncomfortable. I had springs in my back all night with very flat pillows too. The water pressure was diabolical just trickling out of the shower and tap. Only cold too. Not enough hot water to fill a,cup came out of the shower. Asked by reception if we would stay again, i felt very uncomfortable saying no as i am a polite person that dont complain but i had to on this point.

comfortable bed, seaviews prime locatuon parking very handy

Car park out back easy access. Got keys was told if we didn't like we could change.. looked at room it was not bad but a long way from lift as can't do stairs so they moved us straight away. The new room was twice the size of our lounge. The bed was the biggest bed I've ever seen. So comfy too.. ensuite shower room with toiletries.. lovely soft towels. Fancy coffee machine.. tea and biscuits too.. Breakfast was great too a massive range of all the breakfast favourites all hot too.. eat as much as you like.. if you had to be picky there was no mushrooms.. but the fruit selection was great.. perfect fried eggs too.. will book again next year too. Thanks to the receptionists for the friendly helpful service. Also the nice friendly waiting staff.. thanks to you all for our lovely stay for 3nights.

Ok for a short stay , in need of a revamp in places , and attention to detail in cleaning , lift out of order again sadly ,only very small one working , said for four people, but no way . Would stay again for short stays , but no longer , is convenient for town, restaurants and pier and beach , not saying this hotel is bad , as I’ve stayed here many times for location, it just needs a make over in areas and a longer time spent on cleaning , expecially the bathrooms , plenty of tea facilities, but stale water left in kettle and coffee machine , maybe me being picky. I’d still book again for a one or two night stay, Going back to eastbourne in July , but have chose to stay at the chatworth this time 🌻

So start with the positives, staff on reception were genuinely welcoming and friendly. Towels and bedding were clean. However, hotel is run down, paint peeling from windows, images are nothing like on hotels.com, floors are uneven, bathroom poor condition, floor covered over in patch’s and rotten bath panel. Overall give it a miss.

Stayed here a few times now, staff always friendly and helpful.

Great to have cheaper parking at the hotel. Staff very helpful. Large hotel which seems to have entertainment regularly.

Deadbolt to leave the room jammed and I could not exit. Attempted to call front desk and realized there was no phone in room. Finally made it out and all hotel did was move my room, no offer of an upgrade of compensation. Checked out a day early and they still charged the full stay.

Staff were great, room clean , sea view great

Breakfast menu was fine plenty of choice. Room had sea view. Generally room would benefit from a deep clean. The carpet was very worn in the window area. There was no plug in the bath and despite requesting one as soon as we arrived it was not supplied during our stay.

Lovely

Good location & parking. Great staff Good breakfast

Cleanliness was not an issue but the hotel generally needed a makeover.

Water could of been hotter only Luke warm overall nice stay staff very friendly lift was broken on arrival but one lift was fixed during our stay

Staff very kind helpful efficient wanted clean towels went down told re rption thrm returned directly to room ro find housekeeper with clean towels. Shame owners had let it get j to such a bad state. 1 lift only suitable for 1 1/2 persons only working lift in whole building for over a week no sign of maintenance being done.

Great stay in great location

Great value for money

You get what you pay for. It needs updating but staff were very good and friendly.

The hotel felt dirty especially the carpets in the communal areas and bedrooms. Only 1 tiny lift was working that just about fit two people in. The bathroom in our room looked like certain parts of the shower needed a really good clean. The room wasn't serviced while we were there so no restock of toilet roll or no fresh towels etc. The pillows were not comfortable The main parts of the hotel like foyer, restaurant , bar seemed cleaner and better looked after. Dogs were welcome. Good location right on the beach, near the town and pier.

My room had been redone and was very good. Had anticipated a room looking over the dustbins as a single traveller but even had a sea view! Staff very good and had its own car park.