The Burlington Hotel

The hotel is in a great location on the sea front. The staff are professional, very helpful and very friendly. Our double room was basic but quite nice. The bed was comfortable and the bathroom and shower were very nice. The only thing I would point out is that the carpet and curtains needed cleaning. There is a bar and entertainment area and they have live entertainment on some nights. I visit Eastbourne quite often and would stay again as the price is very reasonable.

Although the building needed some TLC, we couldn’t fault the staff. They were friendly and welcoming and ready to assist. The breakfast was good, plenty of it. The hotel was near all the facilities, so all in all a good couple of days.

This hotel is in a great location overlooking the pier, near the shops and 10 minute walk from the train station. Room was clean and large. However there were no working elevators which is a tough slog when you’re on the top floor even tho I consider myself reasonably fit. We noticed this was reported in numerous other reviews over months if not years so we weren’t surprised when we arrived but the hotel staff told us there was an engineering team looking into it. Oh yeah? 😂 Might be time to get a new engineering team!

Very pleasant stay. Lovely staff. Clean bright room. Will stay again. Excellent value.

Very nice hotel , great location , room was. Nice , friendly staff

Everything was good but life was not working. My holiday turn into a exercise schedule of going up and donmwn from 3rd floor

Lift not working, stairs dirty and stairwell smelly, Bath overflow and shower glass plastic fitting dire. Bathroom fan didn't work Photos on Expedia and hotel web site not current, show hotel many years ago. Wood rotting around bedroom window frames at bottom, false balcony rusted. Front entrance had cigarette butt's beer cans and bottles littering it. Very upsetting

I never actually got to stay at the hotel due to unforeseen circumstances. However, this review is based on the lack of communication received from the hotel. At time of booking I asked via the Expedia messaging service about pet supplements. No response. I asked again. No response. I asked a third time and requested details about parking in the area. Again, no response. I wanted to rearrange my booking. I discussed with Expedia the request and they said they would contact the hotel and get back within 24 hours. 24 hours past and no response. I did not know if I still had a booking or not. I again messaged 30mins before checking time, to find out what was happening to my booking. No response was received until the following day, with the hotel stating how sorry they were I cancelled, no comment about rescheduling, plus the dates of my booked stay were wrongly quoted. Based on my experience, the hotel needs to very much improve on their customer communication skills.

It is a charming old building that has seen better days The owners have spent no money bring rooms and areas up to date. The room heights are amazing, the views are wonderful. But we had no lift and I am disabled and struggle to climb the stairs.

Ideal position for a break. Very friendly and helpful staff. Reasonable bar prices too. Our room was a bit tired but adequate and clean with a comfy bed. Have stayed several times and will return. * very Reasonable room rate too

The hotel is in need of decoration, especially the bedrooms. The bedroom windows would not open. Both lifts were broken and people, many with walking sticks and walkers had to climb many stairs to reach their rooms. The reception staff were excellent having to deal with many complaints most of the day.

Helpful staff had an amazing stay

Lift did not work. Hair Dryer was missing

Staff were amazing can't do enough lifts were broken but have been faulted for repair breakfast was lovely

Starting with the positives... the reception staff were very friendly and the location of the hotel is prime on Eastbourne seafront with a short walk into the Town Centre. The hotel has its own parking behind the hotel for £6 a night and there was almost always a space available. Otherwise there was free street parking from 6pm-8am on neighbouring streets. The hotel has its own bars, restaurants and ballroom. I stayed for 5 nights total. Owing to the age of the building I didn't expect air conditioning but I did expect a fan or similar in the room (especially after learning some rooms did have fans), these were the hottest May nights on record and there was 1 window to open for ventilation. I booked based off the photos of the rooms online... mine didn't look like those and was in desperate need of modernisation. There is no soundproofing so you hear people on the street, in the adjoining rooms and in the corridors. During my 5 night stay my room wasn't serviced despite asking... so no fresh towels, bin overflowing etc. The lift was also broken for the duration of my stay, which for me is less an issue as I am younger... but I heard many elderly guests complaining as the negotiated 3 or 4 flights of stairs. The takeaway is to be mindful that this is a budget hotel and you may get the renovated rooms and full service... but you might not.

The lifts were broken so only stairs the staff were extremely friendly and helpful could not do enough the breakfast was great hot and fresh great hash browns

Travelling with a 90 year old who uses a walker. Stayed 22nd - 26th May. Girst day was told the lifts were out of action but should be fixed soon. Was the third and fourth floors. Moved 90 yr old to 1st floor after 1 day but still had to try and get upstairs with the walker. Ladies toilets are on the lower ground level. Spoilt the holiday with the stress of no lift. Sarah, the bar and restaurant staff were great, trying to accomodate. But with no lifts working the whole time we would not use again.

I am writing to express my disappointment with how our recent room allocation was handled. In February, we made one booking for two rooms while travelling with friends, so we expected the rooms to be close together. I contacted the hotel on 18 February to request adjacent rooms and again on 1 March regarding early check-in, but received no response to either email. At check-in, we understood that early access was unavailable. However, we were disappointed to learn that our friends’ room was on a different floor and far from ours. Despite our earlier requests, no effort appeared to have been made to accommodate us, and reception advised that no changes were possible due to the hotel being fully booked. As someone with previous hotel industry experience, I believe this situation could have been avoided with better room allocation planning. Overall, I found the handling of our request unprofessional and disappointing.

This review isn’t a reflection of the staff, who were friendly and enthusiastic throughout. In fact, I wasn’t planning to leave one until the hotel’s dog policy completely changed my mind. If you want a cheap stay and can tolerate the quirks of a tired 3-star hotel, this place is fine. But if you expect much more, you’ll be disappointed. The biggest issue was the dog charge. When booking, it was advertised as £10 per night, but at check-in we were suddenly told it was £20 per dog, per night. One of our nights cost £68, meaning nearly a 30% surcharge just for bringing a dog. No bed, treats, bowls or extras were provided, and rooms aren’t even serviced daily unless requested, so it felt like pure “guest tax.” After some back and forth they honoured the original £10, but only after insisting it had always been £20. That alone is why this is a 1-star review. Other issues: Lift broken the entire stay on the 3rd floor Champagne ordered for the room never arrived Wonky floors and damaged walls left unattended Broken ceiling light and blocked shower tray The evening entertainment felt awkwardly empty, and while the afternoon tea was good value, the setting didn’t match the experience it was trying to create. The staff were lovely and doing their best. Ultimately, this hotel needs investment and attention from ownership. The staff can only do so much. With the recent BHGroup acquisition, hopefully improvements come soon. But for now, I’d suggest spending that extra £20 elsewhere.

Hotel was great location, with everything you require. The cleanliness could be a bit higher, no aircon and really squeaky floor. However had all you would require for a short stay.