The Londoner

Second time staying at The Londoner. This time they did upgrade us (same type of room but with a view but definitely noisier due to street noise). Not sure if I actually liked the upgrade. One of the amenities we like the most is The Residence. We were so happy to find that they had a beautiful Aspinal Backgammon set this time. They didn't have any backgammon last visit. They put out nice "snacks" from morning to midnight (or later based on the day of the week). On our last night, we went to The Residence a little later than usual (9:45pm or so). Only one large table of about a dozen people were boisterously celebrating, which was fine. We found a table and set up the backgammon game as usual; but the snack cart was a little sparse. I helped myself to what was left on the cart and we ordered drinks (which is not included). I was expecting them to refill the cart and waited. My husband ended up ordering a light supper from their menu (which is not included) and I wasn't super hungry so I waited for more snacks. At about 10:45pm, the entire cart was cleared. Their website says the offerings are there till midnight. We just went back up to our room. On checkout, we mentioned what occurred the night before and she seemed puzzled and said she would make note of it and it was probably not busy. I don't think that's the point. When you say on your website that these will be offered till midnight, they should be there because any guest can access that area till midnight.

We had a wonderful stay at The Londoner, it’s luxurious, boujee, and has a really great vibe throughout the hotel. From the moment we arrived, the staff were incredibly friendly, welcoming, and genuinely helpful, which made the whole experience feel special. Our room was on the smaller side, but it was beautifully designed, spotless, and felt very high-end. As it was my friend’s birthday, we were lucky enough to receive an upgrade, which was such a thoughtful touch. We were also given a drinks voucher, which we used at the rooftop bar, this was a real highlight. The views had serious wow factor, the atmosphere was amazing, and the food was absolutely delicious. The spa was another standout. It felt calm, indulgent, and immaculately clean, with lovely cabanas and a really relaxing atmosphere throughout. Overall, The Londoner feels like a proper treat – stylish, indulgent, and perfect for a special occasion. We’d absolutely stay again. Thank you to the lovely staff for making it special!

The welcome from Amy was so lovely and warm. Made me feel comfortable from the moment I checked in. Also special mention to the young lady at the desk near the bar didn’t catch her name (with nose ring) very chatty, friendly & helpful. Food in rooftop bar was delicious. Room was clean and tidy and considering we were in the centre of Leicester Square facing the busiest part, no noise at all was heard in the room! Great stay, perfect central location with lovely staff and will definitely be coming again.

Hotel in the Center of London. Spotless clean, attentive and well courteous staff. Concierge very helpful. The Champagne Bar was great and the Restaurant delicious. Room service was on point specially de inclusive in-room breakfast. Near to theaters, bars and restaurants. Walkable area. Totally recommended.

Excellent

Loved it 3rd time staying will stay again

The staff were amazing. Eager to approach and ask for help. Lobby bar had a good vibe each nite and we liked the Tavern that is connected to the hotel. (JTs) Lots of fun things to do nearby. The room was a little small but we looked out over the park so it was nice. We paid extra for a "club level" experience, but the area where all that way had to be accessed by a separate area and it wasn't worth it for us. Also the closet was so small for 2 people's luggage for 1 week.

This boutique hotel has lovely staff. The room was spotless and comfortable. My breakfasts were delicious. They have a private reception area just for hotel guests where coffee, soft drinks, juice and snacks are complimentary. Great location on Leicester Square

.

The Hotel Staff were excellent

Great hotel in a great location

Great hotel & service quite spacious hotel with spa roof rop lounge bar

A well appointed hotel with great service and a fantastic location. Disappointed by the general low level of lighting particularly in the bedrooms. Also lots of little design details not properly thought through. Great design but I would say it was let down by the detail. Otherwise a great stay.

Amazing staff. Thanks!

Honestly, this is the first time I’m leaving a review and I’m doing It to be 100% honest. My stay this past week at the Londoner was not what I expected It to be. Unfortunately when we got there our room wasn’t ready since we were doing an early check in which is fair. I was offered a room in the 6th floor which per receptionist only difference was It has an accessible toilet. We decided to take up on the offer - we didn’t get a Japanese style toilet, our room had no safety box, the club upstairs had music playing til 1 or 2 am on the weekend and we couldn’t sleep since we could hear the loud music crystal clear. In addition, the fire alarm went off and we had to evacuate at 2 am. I feel like for a hotel that’s truly so expensive they should do a bit better.

Yes

Kind upgrade. Helpful people always available.

Tremendous hotel. Clean. Modern. Staff is wonderful. Excellent location.

Excellent hotel with an excellent location

Great staff... which is always a number 1 priority for a good stay