Ascott Jakarta

Apartments
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8.7
/10
Very Good
4,766 reviews

What Guests Say About Their Stay

Sida R.

9.4
/ 10
Mrs. Jessica & Mr. Raka's family was very happy to stay at Ascott Hotel with good, fast and neat service🫶🏻 Hopefully Mrs. Jessica and Mr. Raka will have the opportunity to stay at Ascott again on their next business trip☺️
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Riris V. S.

10.0
/ 10
Our four-day stay at Ascott was comfortable. The staff helped us upgrade to a two-bedroom family room. The cleaning staff, Ms. Erni, was also very helpful, making my son, who loves doing laundry, happy with the washing machine and the many hangers provided. Thank you.
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j***5

9.7
/ 10
The room was spacious, everything was clean from floor to bathrooms. The overall atmosphere was peaceful and well-maintained. I will definitely recommend this hotel to family and friends.

D***a

9.6
/ 10
We have been staying at this Ascott Thamrin a few times already. We are familiar with the locations, where you can either shop at expensive places like GI or Plaza Indonesia, or a cheaper place like Thamrin City. Options for food/restaurants are varied as well. Transportation is convenient at this location; you can go in many directions from the center of Jakarta, using, for example, MyBluebird, which can be trusted in such a huge city.

m***h

9.7
/ 10
Check-in was possible a few hours early. The family loved the spacious, clean living room, and proximity to Thamrin City and Grand Indonesia. Every time we visit Jakarta, it's always a favorite place to stay.
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In the Area
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Jalan Kebon Kacang Raya No.2, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Ascott Jakarta is located in area / city Thamrin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Ascott Jakarta

Jalan Kebon Kacang Raya No.2, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230
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Lobby Ascott Jakarta
Lobby 2 Ascott Jakarta

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The Charm of Ascott Jakarta

For Australian travellers seeking a comfortable and convenient base in the bustling heart of Indonesia's capital, Ascott Jakarta stands out as an exceptional choice. This premier accommodation offers a blend of sophisticated living and prime location, making it ideal for both business and leisure trips. When planning your Indonesian adventure, consider the refined experience that Ascott Jakarta provides, ensuring your stay is as enjoyable as the vibrant city itself. Rates at Ascott Jakarta start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Ascott Jakarta

Ascott Jakarta is strategically situated in the prestigious Menteng district, a vibrant and well-connected area within Jakarta Pusat. This prime location places you at the nexus of the city's commercial and cultural activities, offering a perfect starting point for exploration. The hotel is conveniently located approximately 35 kilometers from Soekarno-Hatta International Airport (CGK), with various transport options readily available to whisk you to your doorstep. Within the immediate vicinity, you'll discover a lively atmosphere, with close proximity to upscale shopping centres, diverse dining establishments, and essential business hubs. The surrounding streets are perfect for a leisurely stroll, allowing you to soak in the local ambiance and discover hidden gems. For those looking to venture further, the area is well-served by public transport links, making it easy to navigate the sprawling metropolis.

Guest Facilities and Services at Ascott Jakarta

Guest facilities at Ascott Jakarta are designed to cater to the needs of discerning travellers, ensuring a seamless and enjoyable stay. You'll find a welcoming 24-hour front desk staffed by friendly and efficient personnel, ready to assist with any queries or requests you may have. For those who appreciate starting their day with a good brew and a satisfying meal, the hotel offers excellent breakfast options, often featuring a delightful spread that includes both local Indonesian flavours and international favourites, ensuring a taste of Australia's beloved café culture is never too far away. Complimentary high-speed Wi-Fi is available throughout the property, keeping you connected with loved ones or allowing you to stay on top of work commitments. Secure luggage storage is also provided, giving you peace of mind to explore the city freely before check-in or after check-out. For fitness enthusiasts, a well-equipped fitness centre is available, allowing you to maintain your workout routine while on the road.

Room Information and Stay Experience at Ascott Jakarta

Ascott Jakarta offers a range of meticulously designed living spaces, ensuring every guest finds their perfect sanctuary. The room types of Ascott Jakarta are crafted to provide an unparalleled level of comfort and sophistication. Each accommodation is appointed with plush bedding, promising a restful night's sleep. You can expect modern and efficient climate control systems, ensuring your room remains at the ideal temperature, a crucial element for Australian travellers accustomed to comfortable living environments. The bathrooms are kept to the highest standards of cleanliness, featuring contemporary fixtures and amenities. While specific room names and exact dimensions are best confirmed directly, the overall experience is one of spaciousness, elegance, and a keen attention to detail, designed to make you feel right at home.

Recommended Nearby Dining and Cafes around Ascott Jakarta

The culinary landscape surrounding Ascott Jakarta is as diverse and exciting as the city itself. You'll find an array of dining options to satisfy every palate, from authentic Indonesian cuisine to international fare. The area is renowned for its vibrant café culture, offering excellent coffee and delightful brunch menus that might even evoke a sense of home for Australian travellers. Explore local eateries that serve up traditional dishes, or indulge in the sophisticated dining experiences available in nearby upscale establishments. Whether you're craving a quick bite or a leisurely meal, the neighbourhood around Ascott Jakarta provides a rich tapestry of flavours waiting to be discovered.

Popular Attractions and Activities near Ascott Jakarta

Jakarta Pusat, the district where Ascott Jakarta is located, is a hub of activity and offers easy access to some of the city's most captivating attractions. Explore the grandeur of the **Istiqlal Mosque**, the largest mosque in Southeast Asia, and the adjacent **Jakarta Cathedral**, showcasing religious harmony. Immerse yourself in history at the **National Museum of Indonesia**, home to an extensive collection of artefacts. For a taste of local life and shopping, a visit to the **Pasar Baru** market is a must. Experience the city's vibrant nightlife and entertainment scene in the **Menteng** area itself, known for its trendy bars and restaurants. For a panoramic view of the sprawling city, head to the **National Monument (Monas)** observation deck. If you are looking for other activities around Ascott Jakarta, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Ascott Jakarta from the Airport

Navigating your journey from Soekarno-Hatta International Airport (CGK) to Ascott Jakarta is straightforward, with several convenient options available. The airport transfer service of Ascott Jakarta is easily accessible. Here are some of the most common ways on how to get to Ascott Jakarta:

  • Airport Link Train:

    The airport train provides a swift and efficient connection from the airport to various points in the city, from where you can take a short taxi or rideshare service to the hotel.
  • Airport Shuttle Bus:

    Dedicated shuttle buses operate from the airport to major hubs within Jakarta, offering a cost-effective way to reach the vicinity of the hotel.
  • Public Metered Taxis:

    Official airport taxis are readily available at designated ranks outside the arrival terminals. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    You can also opt for a rideshare service, which can be booked via a mobile app and offers a convenient door-to-door transfer.

For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Ascott Jakarta

Ascott Jakarta offers a compelling proposition for Australian travellers looking for a superior stay in Jakarta. Its prime location, coupled with exceptional service and comfortable accommodations, makes it a standout choice.

  • Prime Location:

    Situated in the heart of Jakarta Pusat, providing easy access to business districts, shopping, and entertainment.
  • Comfortable Accommodations:

    Well-appointed rooms designed for relaxation and convenience, featuring excellent climate control and modern amenities.
  • Excellent Facilities:

    A range of guest services, including a 24-hour front desk, fitness centre, and reliable Wi-Fi, ensure a smooth and enjoyable stay.
  • Vibrant Dining Scene:

    Proximity to a diverse array of local and international dining options, as well as a thriving café culture.

To experience the best of Jakarta, make sure to

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All facilities in Ascott Jakarta

Entertainment Facility Ascott Jakarta
Entertainment Facility
Functional Hall Ascott Jakarta
Functional Hall
Common Space Ascott Jakarta
Common Space
Lobby Ascott Jakarta
Lobby
Exterior Ascott Jakarta
Exterior

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Things to Do

  • Fitness center
  • Outdoor pool
  • Spa

Sports and Recreations

  • Fitness center
  • Outdoor tennis court

Kids and Pets

  • Pets allowed

Connectivity

  • LAN Internet

Accessibilty

  • In-room accessibility

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Ascott Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

-

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Ascott Jakarta
204
Number of floors in Ascott Jakarta
23
Another facilities in Ascott Jakarta
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked questions about Ascott Jakarta

What are available facilities at Ascott Jakarta ?
There are top facilites at Ascott Jakarta such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Jakarta ?
The standard check-in time at Ascott Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Ascott Jakarta ?
Ascott Jakarta has a 5.0-star rating.
How many floors does Ascott Jakarta have?
Ascott Jakarta has 23.
How many rooms are available at Ascott Jakarta ?
Ascott Jakarta has 204.
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Ascott Jakarta reviews and ratings

Overall Ratings & Reviews Ascott Jakarta

Traveloka (4,163)
Other sources (603)
8.7
Very Good
From 4,163 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.2

Location

9.0

Service and Facilites

8.8

People often mention about Ascott Jakarta
All
Distance to City Center (53)
Room Space (52)
Ambiance (50)
Staff Friendliness (48)
Bedroom (47)
Family Friendly (45)
Hotel Area (45)
Bathroom (43)
Accessibility (40)
Surroundings (37)
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Most Recent
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Traveller Reviews Ascott Jakarta

Number of reviews per page
20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Had a great stay at Ascott Jakarta. Love the location — super convenient and very near to all the major shopping spots, so getting around was easy. The check-in process was smooth and hassle-free too. Definitely a good choice if shopping and convenience are your priorities when staying in Jakarta. Thanks for the birthday arrangement. Would stay here again!
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Accommodation's Reply
22 Aug 2026
Dear our Valued Guest, Thank you very much for sharing your kind feedback. It was our pleasure to know that you enjoyed your stay at Ascott Jakarta and our convenient location has meet your expectation. It is wonderful to hear that the smooth check-in process and the special birthday arrangement added to your overall experience. We are truly grateful for your recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great service and hospitality of all staff. The guardhouse with tight security, luggage staff, check-in counter staff, even though we arrived late at 1 AM in the morning. We feel very appreciated and treated us with special care and a great welcome. We would like to thank the guards who always helped us stop cars passing for us to cross the road to Grand Indonesia mall. We never expected this treatment of going the extra mile for us to cross the road to the mall or from the mall to the hotel. From afar, the guard saw us wanting to cross the road back to the hotel, he stopped the cars for us to cross. All the staff are friendly and full of smiles. Short vacation but left with great and wonderful customer service. We would definitely come again and recommend to family and friends. Regards from Gadis Gadis Borneo.
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Accommodation's Reply
22 Aug 2026
Dear our Valued Guest, Thank you very much for sharing your wonderful feedback. We are delighted to know that you experienced excellent service and hospitality from our team. Your kind recognition of the guards who assisted you in safely crossing to and from the mall is truly appreciated. We are pleased that your short vacation was made memorable by the warmth and attentiveness of our staff. Your intention to return and recommend us to family and friend means a great deal to us. We look forward to welcoming you back to Ascott Jakarta for another enjoyable stay. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Nadia W.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
If you want to go to the mall, just cross the street, downtown.
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Accommodation's Reply
01 Aug 2026
Dear Nadia, First of all, we are very pleased to read your review. Ensuring your happiness during your stay with us is very valuable to us. We are honored to know that our property met your expectations, and we are happy to provide you with the best service. We sincerely hope to welcome you back to stay with us again in the future. Sincerely, Reza Aprilisia | Customer Service Manager, Ascott Jakarta - The Ascott Ltd. - Indonesia
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Sida R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Mrs. Jessica & Mr. Raka's family was very happy to stay at Ascott Hotel with good, fast and neat service🫶🏻 Hopefully Mrs. Jessica and Mr. Raka will have the opportunity to stay at Ascott again on their next business trip☺️
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Accommodation's Reply
03 Jul 2026
Dear Ms. Sida R., Thank you for your wonderful review. We are delighted to hear that Jessica, Raga, and their family enjoyed their stay at Ascott and were satisfied with our prompt, courteous, and excellent service. We hope to welcome Jessica and Raga back again on their next trip to Ascott. Sincerely, Reza Aprilicia, Customer Service Manager, Ascott Jakarta, Ascott Limited – Indonesia
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Great location and hospitality. Love to come back in the future.
1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
This is my first time staying in Ascott Jakarta. Check-in time was fast and staff is friendly and helpful. Location-wise, it's very convenient, walking distance to the big malls surrounding. Getting there is quite a big challenge during rush hour with traffic jam. I booked the premiere one-bedroom, it was spacious and complete with amenities except for the bath towel, which is quite run down.
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Accommodation's Reply
15 Jun 2026
Dear our Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location near the shopping malls. We also appreciate your comments regarding the furniture and flooring. Your suggestions have been noted and will be shared with the relevant team as we continually look for ways to enhance our guests' comfort and experience. We value your feedback and hope to welcome you back for an even more enjoyable stay in the future. Kind regards, Reza Aprilisia Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Riris V. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Our four-day stay at Ascott was comfortable. The staff helped us upgrade to a two-bedroom family room. The cleaning staff, Ms. Erni, was also very helpful, making my son, who loves doing laundry, happy with the washing machine and the many hangers provided. Thank you.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Riris V.S., Thank you for taking the time to share your experience staying at Ascot Jakarta. We are delighted to hear that you and your family enjoyed your 4-day stay with us and were comfortable with the rooms and amenities we provided. We are especially pleased to hear that Ernie, one of our housekeeping team members, provided excellent service throughout your stay. We are also happy to know that you, and particularly your son/daughter, enjoyed your stay with us. Thank you for your compliments. We hope to welcome you and your family back to Ascot Jakarta in the future. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - The Ascot Ltd. - Indonesia
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Amazing stay. Definitely will come again!
Find this review helpful?
Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
A***U
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Good location, clean, friendly.
Find this review helpful?
Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location, cleanliness and staff services meet your expectations. Also you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Friendly staff very accommodating. Can store luggage before check-in and after check-out. Easy access to Thamrin City, Grand Indo, and Plaza Indo. Love
3 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you enjoyed our friendly and accommodating staff, as well as the convenience of our luggage storage service. It’s also great to know that our location made it easy for you to visit the Malls in Jakarta. We truly appreciate your kind words and are happy that you loved your stay with us. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Heru P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The breakfast does not really suit my taste, but overall the place is quite good and the service is also good.
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Accommodation's Reply
03 Jun 2026
Dear Heru P. Thank you for your feedback. We're happy to hear that you enjoyed your stay and appreciated our service. We also appreciate your comments about the breakfast and will use them to improve. We hope to welcome you back again soon. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
All good, recommended. Very near to malls
Find this review helpful?
Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
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Handriyani
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very comfortable hotel and strategic location
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Accommodation's Reply
04 Jun 2026
Dear Ms. Handriyani, Thank you for your review. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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Andhika A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff is very friendly and quick response
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Accommodation's Reply
04 Jun 2026
Dear Ms. Anthika A.S., Thank you for your review and compliments on our team. Our duty is to provide the best service to all guests. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Happy... comfortable. Near to go to another mall... really nice place... clean and good service. All staff is the best.
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Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you very much for taking the time to share your kind review. We are delighted to know that you enjoyed your stay with us. It was our pleasure to provide you with the best possible service throughout your stay. We sincerely look forward to welcoming you back to Ascott Jakarta in the near future. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta The Ascott Limited – Indonesia
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Check-in process was quick, staff response gave me great experience by fast action, clear communication. Location is nearby malls.
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felicia a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Had such a lovely staycation at Ascott Jakarta ✨ From the moment we arrived, I already felt the warmth of the service. We were personally welcomed by the manager, which made the experience feel very special and thoughtful. As a mom traveling with family, little details like this really mean a lot 🤍 The apartment was super spacious and comfortable it truly felt like a home away from home. Having a living room, kitchen, and washer made everything so much easier, especially when traveling with a little one. The environment was also calm and relaxing even though the location is right in the heart of the city. One thing I really appreciated was how the team helped make everything so convenient, including assisting with ordering food online, which made our stay even more practical and stress-free. It really helped me focus on enjoying quality time with my family. Location-wise, it’s also very strategic, close to malls, so everything we needed was easily accessible. Overall, such a comfortable and heartwarming stay. Definitely a place I would come back to for another family staycation 🤍✨
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
All perfect! Right in the center of Jakarta.
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h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Ascott Jakarta

Disclaimer

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Overall Ratings & Reviews Ascott Jakarta

Traveloka (4,163)
Other sources (603)
8.7
Very Good
From 4,163 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.2

Location

9.0

Service and Facilites

8.8

People often mention about Ascott Jakarta
All
Distance to City Center (53)
Room Space (52)
Ambiance (50)
Staff Friendliness (48)
Bedroom (47)
Family Friendly (45)
Hotel Area (45)
Bathroom (43)
Accessibility (40)
Surroundings (37)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Ascott Jakarta

Number of reviews per page
20
40
Customer reviews
A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Had a great stay at Ascott Jakarta. Love the location — super convenient and very near to all the major shopping spots, so getting around was easy. The check-in process was smooth and hassle-free too. Definitely a good choice if shopping and convenience are your priorities when staying in Jakarta. Thanks for the birthday arrangement. Would stay here again!
Read More
Find this review helpful?
Accommodation's Reply
22 Aug 2026
Dear our Valued Guest, Thank you very much for sharing your kind feedback. It was our pleasure to know that you enjoyed your stay at Ascott Jakarta and our convenient location has meet your expectation. It is wonderful to hear that the smooth check-in process and the special birthday arrangement added to your overall experience. We are truly grateful for your recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
C***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great service and hospitality of all staff. The guardhouse with tight security, luggage staff, check-in counter staff, even though we arrived late at 1 AM in the morning. We feel very appreciated and treated us with special care and a great welcome. We would like to thank the guards who always helped us stop cars passing for us to cross the road to Grand Indonesia mall. We never expected this treatment of going the extra mile for us to cross the road to the mall or from the mall to the hotel. From afar, the guard saw us wanting to cross the road back to the hotel, he stopped the cars for us to cross. All the staff are friendly and full of smiles. Short vacation but left with great and wonderful customer service. We would definitely come again and recommend to family and friends. Regards from Gadis Gadis Borneo.
Read More
Find this review helpful?
Accommodation's Reply
22 Aug 2026
Dear our Valued Guest, Thank you very much for sharing your wonderful feedback. We are delighted to know that you experienced excellent service and hospitality from our team. Your kind recognition of the guards who assisted you in safely crossing to and from the mall is truly appreciated. We are pleased that your short vacation was made memorable by the warmth and attentiveness of our staff. Your intention to return and recommend us to family and friend means a great deal to us. We look forward to welcoming you back to Ascott Jakarta for another enjoyable stay. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Nadia W.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
If you want to go to the mall, just cross the street, downtown.
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Accommodation's Reply
01 Aug 2026
Dear Nadia, First of all, we are very pleased to read your review. Ensuring your happiness during your stay with us is very valuable to us. We are honored to know that our property met your expectations, and we are happy to provide you with the best service. We sincerely hope to welcome you back to stay with us again in the future. Sincerely, Reza Aprilisia | Customer Service Manager, Ascott Jakarta - The Ascott Ltd. - Indonesia
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Sida R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Mrs. Jessica & Mr. Raka's family was very happy to stay at Ascott Hotel with good, fast and neat service🫶🏻 Hopefully Mrs. Jessica and Mr. Raka will have the opportunity to stay at Ascott again on their next business trip☺️
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Accommodation's Reply
03 Jul 2026
Dear Ms. Sida R., Thank you for your wonderful review. We are delighted to hear that Jessica, Raga, and their family enjoyed their stay at Ascott and were satisfied with our prompt, courteous, and excellent service. We hope to welcome Jessica and Raga back again on their next trip to Ascott. Sincerely, Reza Aprilicia, Customer Service Manager, Ascott Jakarta, Ascott Limited – Indonesia
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Great location and hospitality. Love to come back in the future.
1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
This is my first time staying in Ascott Jakarta. Check-in time was fast and staff is friendly and helpful. Location-wise, it's very convenient, walking distance to the big malls surrounding. Getting there is quite a big challenge during rush hour with traffic jam. I booked the premiere one-bedroom, it was spacious and complete with amenities except for the bath towel, which is quite run down.
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Accommodation's Reply
15 Jun 2026
Dear our Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location near the shopping malls. We also appreciate your comments regarding the furniture and flooring. Your suggestions have been noted and will be shared with the relevant team as we continually look for ways to enhance our guests' comfort and experience. We value your feedback and hope to welcome you back for an even more enjoyable stay in the future. Kind regards, Reza Aprilisia Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Riris V. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Our four-day stay at Ascott was comfortable. The staff helped us upgrade to a two-bedroom family room. The cleaning staff, Ms. Erni, was also very helpful, making my son, who loves doing laundry, happy with the washing machine and the many hangers provided. Thank you.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Riris V.S., Thank you for taking the time to share your experience staying at Ascot Jakarta. We are delighted to hear that you and your family enjoyed your 4-day stay with us and were comfortable with the rooms and amenities we provided. We are especially pleased to hear that Ernie, one of our housekeeping team members, provided excellent service throughout your stay. We are also happy to know that you, and particularly your son/daughter, enjoyed your stay with us. Thank you for your compliments. We hope to welcome you and your family back to Ascot Jakarta in the future. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - The Ascot Ltd. - Indonesia
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Amazing stay. Definitely will come again!
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Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
A***U
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
Good location, clean, friendly.
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Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location, cleanliness and staff services meet your expectations. Also you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Friendly staff very accommodating. Can store luggage before check-in and after check-out. Easy access to Thamrin City, Grand Indo, and Plaza Indo. Love
3 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you enjoyed our friendly and accommodating staff, as well as the convenience of our luggage storage service. It’s also great to know that our location made it easy for you to visit the Malls in Jakarta. We truly appreciate your kind words and are happy that you loved your stay with us. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Heru P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The breakfast does not really suit my taste, but overall the place is quite good and the service is also good.
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Accommodation's Reply
03 Jun 2026
Dear Heru P. Thank you for your feedback. We're happy to hear that you enjoyed your stay and appreciated our service. We also appreciate your comments about the breakfast and will use them to improve. We hope to welcome you back again soon. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
All good, recommended. Very near to malls
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Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
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Handriyani
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very comfortable hotel and strategic location
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Accommodation's Reply
04 Jun 2026
Dear Ms. Handriyani, Thank you for your review. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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Andhika A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff is very friendly and quick response
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Accommodation's Reply
04 Jun 2026
Dear Ms. Anthika A.S., Thank you for your review and compliments on our team. Our duty is to provide the best service to all guests. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Happy... comfortable. Near to go to another mall... really nice place... clean and good service. All staff is the best.
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Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you very much for taking the time to share your kind review. We are delighted to know that you enjoyed your stay with us. It was our pleasure to provide you with the best possible service throughout your stay. We sincerely look forward to welcoming you back to Ascott Jakarta in the near future. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta The Ascott Limited – Indonesia
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Check-in process was quick, staff response gave me great experience by fast action, clear communication. Location is nearby malls.
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felicia a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Had such a lovely staycation at Ascott Jakarta ✨ From the moment we arrived, I already felt the warmth of the service. We were personally welcomed by the manager, which made the experience feel very special and thoughtful. As a mom traveling with family, little details like this really mean a lot 🤍 The apartment was super spacious and comfortable it truly felt like a home away from home. Having a living room, kitchen, and washer made everything so much easier, especially when traveling with a little one. The environment was also calm and relaxing even though the location is right in the heart of the city. One thing I really appreciated was how the team helped make everything so convenient, including assisting with ordering food online, which made our stay even more practical and stress-free. It really helped me focus on enjoying quality time with my family. Location-wise, it’s also very strategic, close to malls, so everything we needed was easily accessible. Overall, such a comfortable and heartwarming stay. Definitely a place I would come back to for another family staycation 🤍✨
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
All perfect! Right in the center of Jakarta.
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h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
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