Ascott Jakarta

Apartments
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8.7
/10
Very Good
4,748 reviews

What Guests Say About Their Stay

Distance To City Center (98)
Room Space (92)
Staff Friendliness (89)
Family Friendly (82)

Sida R.

9.4
/ 10
Mrs. Jessica & Mr. Raka's family was very happy to stay at Ascott Hotel with good, fast and neat service🫶🏻 Hopefully Mrs. Jessica and Mr. Raka will have the opportunity to stay at Ascott again on their next business trip☺️
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Riris V. S.

10.0
/ 10
Our four-day stay at Ascott was comfortable. The staff helped us upgrade to a two-bedroom family room. The cleaning staff, Ms. Erni, was also very helpful, making my son, who loves doing laundry, happy with the washing machine and the many hangers provided. Thank you.
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j***5

9.7
/ 10
The room was spacious, everything was clean from floor to bathrooms. The overall atmosphere was peaceful and well-maintained. I will definitely recommend this hotel to family and friends.

D***a

9.6
/ 10
We have been staying at this Ascott Thamrin a few times already. We are familiar with the locations, where you can either shop at expensive places like GI or Plaza Indonesia, or a cheaper place like Thamrin City. Options for food/restaurants are varied as well. Transportation is convenient at this location; you can go in many directions from the center of Jakarta, using, for example, MyBluebird, which can be trusted in such a huge city.

m***h

9.7
/ 10
Check-in was possible a few hours early. The family loved the spacious, clean living room, and proximity to Thamrin City and Grand Indonesia. Every time we visit Jakarta, it's always a favorite place to stay.
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In the Area
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Jalan Kebon Kacang Raya No.2, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: apartment was previously named Ascott Jakarta Ascott Jakarta is located in area / city Thamrin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Ascott Jakarta

Jalan Kebon Kacang Raya No.2, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230
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Lobby Ascott Jakarta
Lobby 2 Ascott Jakarta

Discover More About Ascott Jakarta

Discover the Elegance of Ascott Jakarta: Your Premier Stay in Indonesia's Capital

Welcome to Ascott Jakarta, a distinguished address for discerning travelers seeking an exceptional experience in the heart of Indonesia's vibrant capital. Whether you're visiting for business or leisure, Ascott Jakarta offers a sophisticated sanctuary where comfort, convenience, and impeccable service converge. Prepare to be captivated by the luxurious ambiance and the unparalleled hospitality that defines this premier accommodation.

Ascott Jakarta Location

Ascott Jakarta is strategically situated in the bustling central business district of Jakarta Pusat. Located at Jalan Kebon Kacang Raya No.2, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10230, it offers unparalleled access to the city's most important commercial, cultural, and entertainment hubs. Just a short distance from major thoroughfares and key transit points, reaching Ascott Jakarta is effortless, whether you're arriving from the airport or exploring the city. The atmosphere surrounding Ascott Jakarta is one of sophisticated urban energy, placing you at the nexus of Jakarta's dynamic pulse, yet offering a tranquil retreat from the city's lively pace.

Ascott Jakarta Facilities & Services

Facilities for guests at Ascott Jakarta are designed to cater to every need, ensuring a comfortable and memorable stay. Ascott Jakarta provides a comprehensive range of amenities, including:
  • A state-of-the-art fitness center, open daily from 6:00 AM to 10:00 PM, perfect for maintaining your workout routine.
  • A refreshing outdoor swimming pool, available from 7:00 AM to 7:00 PM, offering a serene escape from the city heat.
  • A luxurious spa and wellness center, providing a sanctuary for relaxation and rejuvenation. Operating hours are from 10:00 AM to 9:00 PM, with treatments starting from PHP 1,500.
  • A dedicated children's play area, ensuring entertainment for younger guests.
  • Complimentary high-speed Wi-Fi throughout the property.
  • On-site parking is available for guests, offering convenience for those arriving by car.
  • A 24-hour concierge service to assist with any requests or recommendations.

Ascott Jakarta Room Types

Discover a diverse array of accommodations with the exquisite room types of Ascott Jakarta, each meticulously designed to provide a home away from home. Guests can choose from a selection of well-appointed rooms and suites, each offering stunning views of the city. Options include:
  • Deluxe Room:

    Featuring a City View, these non-smoking rooms are perfect for solo travelers or couples. Some Deluxe Rooms offer a bathtub for added comfort.
  • Executive Suite:

    Offering more space and enhanced amenities, Executive Suites provide a City View and are ideal for extended stays or business travelers. Bathtubs are available in select suites.
  • One-Bedroom Apartment:

    These spacious apartments come with a separate living area and a fully equipped kitchenette, providing the ultimate in comfort and convenience. Enjoy a City View from your private sanctuary. Bathtubs are standard in these units.
  • Two-Bedroom Apartment:

    Designed for families or groups, these apartments offer ample living space, multiple bedrooms, and a full kitchen. The City View enhances the luxurious feel. Bathtubs are included in the bathrooms.
Ascott Jakarta is pleased to offer a limited number of pet-friendly rooms. Please inquire about specific conditions and an additional cleaning fee of PHP 1,000 per pet, per stay.

Ascott Jakarta Dining & Restaurants

Indulge your palate with the culinary delights offered at Ascott Jakarta's dining establishments. The hotel boasts a sophisticated restaurant and a chic bar, each offering a unique gastronomic experience.
  • The Verandah Restaurant:

    Open daily from 6:00 AM to 11:00 PM, The Verandah offers a delightful breakfast buffet, an extensive à la carte menu for lunch and dinner, featuring a blend of international and local Indonesian flavors. Estimated price per person for lunch or dinner is around PHP 800.
  • The Lounge:

    Perfect for a relaxed evening, The Lounge serves a selection of fine wines, spirits, and expertly crafted cocktails. Light snacks and appetizers are also available. Operating hours are from 4:00 PM to 1:00 AM daily.

Ascott Jakarta Nearby Attractions and Activities

Ascott Jakarta's prime location in Jakarta Pusat places you within easy reach of the city's most captivating attractions and vibrant activities. Explore the rich culture and modern marvels that Jakarta has to offer:
  • National Monument (Monas):

    A towering symbol of Indonesia's independence, offering panoramic views of the city from its observation deck.
  • Istiqlal Mosque:

    The largest mosque in Southeast Asia, a magnificent architectural masterpiece and a significant religious site.
  • Jakarta Cathedral:

    Located opposite Istiqlal Mosque, this beautiful Roman Catholic cathedral is a testament to religious harmony.
  • National Museum of Indonesia:

    Delve into the country's history, art, and ethnography through its extensive collection of artifacts.
  • Grand Indonesia Shopping Town:

    A premier shopping destination offering a vast array of international and local brands, dining options, and entertainment.
If you are looking for other activities around Ascott Jakarta, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Ascott Jakarta from the Airport

Navigating your journey to Ascott Jakarta is made simple with various transportation options available from Soekarno-Hatta International Airport (CGK). The airport transfer service of Ascott Jakarta ensures a smooth transition to your accommodation. Here's how to get to Ascott Jakarta:
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, arrange for Ascott Jakarta's private airport transfer service. This service offers a seamless door-to-door experience. Prices start from approximately PHP 1,200, depending on the vehicle type. You can book this through airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport's designated taxi stands. The journey to Ascott Jakarta typically takes 45-60 minutes, depending on traffic, and costs around PHP 200-300.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service booked via a mobile app. This offers a convenient and often cost-effective alternative to traditional taxis. The estimated fare is similar to that of a metered taxi.

Summary of Why You Should Choose to Stay at Ascott Jakarta

Choosing Ascott Jakarta for your stay in Indonesia's capital guarantees an experience marked by luxury, convenience, and exceptional service. The prime location, world-class facilities, and elegantly appointed rooms make it an ideal choice for both business and leisure travelers.
  • Prime Location:

    Situated in the heart of Jakarta Pusat, offering easy access to business districts, shopping, and cultural attractions.
  • Luxurious Accommodations:

    A wide range of well-appointed rooms and serviced apartments designed for comfort and style.
  • Exceptional Facilities:

    Enjoy a fully equipped gym, refreshing swimming pool, and rejuvenating spa services.
  • Impeccable Service:

    Dedicated staff committed to providing a warm and personalized guest experience.
  • Convenient Dining:

    On-site restaurants and lounges offering diverse culinary options.
Room availability at Ascott Jakarta is often in high demand, so it's advisable to plan your trip in advance. Booking Ascott Jakarta through Traveloka ensures you get the best rates and a seamless reservation process. Don't miss out on the opportunity to experience the best of Jakarta. Room rates at Ascott Jakarta start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking! Book budget hotels in Jakarta and discover the unparalleled comfort and sophistication that awaits you at Ascott Jakarta. For your travel needs, you can also Easily book domestic and international flights at low prices.

All facilities in Ascott Jakarta

Bar, Cafe and Lounge Ascott Jakarta
Bar, Cafe and Lounge
Swimming Pool Ascott Jakarta
Swimming Pool
Fitness Center Ascott Jakarta
Fitness Center
Common Space Ascott Jakarta
Common Space
Lobby Ascott Jakarta
Lobby

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Things to Do

  • Fitness center
  • Outdoor pool
  • Spa

Sports and Recreations

  • Fitness center
  • Outdoor tennis court

Kids and Pets

  • Pets allowed

Connectivity

  • LAN Internet

Accessibilty

  • In-room accessibility

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Ascott Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

-

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Ascott Jakarta
204
Number of floors in Ascott Jakarta
23
Another facilities in Ascott Jakarta
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in Ascott Jakarta

What are available facilities at Ascott Jakarta ?
There are top facilites at Ascott Jakarta such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Jakarta ?
The standard check-in time at Ascott Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Ascott Jakarta ?
Ascott Jakarta is a 5.0-star hotel.
How many floors does Ascott Jakarta have?
Ascott Jakarta has 23 floors.
How many rooms are available at Ascott Jakarta ?
Ascott Jakarta has 204 rooms in total.
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More Reviews from Other Guests in Ascott Jakarta

Overall Ratings & Reviews Ascott Jakarta

Traveloka (4,156)
Other sources (592)
8.7
Very Good
From 4,156 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.2

Location

9.0

Service and Facilites

8.8

People often mention about Ascott Jakarta
All
Distance to City Center (52)
Room Space (51)
Ambiance (49)
Staff Friendliness (46)
Bedroom (46)
Family Friendly (44)
Hotel Area (44)
Bathroom (42)
Accessibility (39)
Surroundings (36)
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Traveler Reviews Ascott Jakarta

Number of reviews per page
20
40
Customer reviews
Sida R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Mrs. Jessica & Mr. Raka's family was very happy to stay at Ascott Hotel with good, fast and neat service🫶🏻 Hopefully Mrs. Jessica and Mr. Raka will have the opportunity to stay at Ascott again on their next business trip☺️
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Accommodation's Reply
03 Jul 2026
Dear Ms. Sida R., Thank you for your wonderful review. We are delighted to hear that Jessica, Raga, and their family enjoyed their stay at Ascott and were satisfied with our prompt, courteous, and excellent service. We hope to welcome Jessica and Raga back again on their next trip to Ascott. Sincerely, Reza Aprilicia, Customer Service Manager, Ascott Jakarta, Ascott Limited – Indonesia
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Great location and hospitality. Love to come back in the future.
1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
This is my first time staying in Ascott Jakarta. Check-in time was fast and staff is friendly and helpful. Location-wise, it's very convenient, walking distance to the big malls surrounding. Getting there is quite a big challenge during rush hour with traffic jam. I booked the premiere one-bedroom, it was spacious and complete with amenities except for the bath towel, which is quite run down.
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Accommodation's Reply
15 Jun 2026
Dear our Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location near the shopping malls. We also appreciate your comments regarding the furniture and flooring. Your suggestions have been noted and will be shared with the relevant team as we continually look for ways to enhance our guests' comfort and experience. We value your feedback and hope to welcome you back for an even more enjoyable stay in the future. Kind regards, Reza Aprilisia Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Riris V. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Our four-day stay at Ascott was comfortable. The staff helped us upgrade to a two-bedroom family room. The cleaning staff, Ms. Erni, was also very helpful, making my son, who loves doing laundry, happy with the washing machine and the many hangers provided. Thank you.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Riris V.S., Thank you for taking the time to share your experience staying at Ascot Jakarta. We are delighted to hear that you and your family enjoyed your 4-day stay with us and were comfortable with the rooms and amenities we provided. We are especially pleased to hear that Ernie, one of our housekeeping team members, provided excellent service throughout your stay. We are also happy to know that you, and particularly your son/daughter, enjoyed your stay with us. Thank you for your compliments. We hope to welcome you and your family back to Ascot Jakarta in the future. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - The Ascot Ltd. - Indonesia
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Amazing stay. Definitely will come again!
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Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
A***U
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Good location, clean, friendly.
Find this review helpful?
Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location, cleanliness and staff services meet your expectations. Also you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Friendly staff very accommodating. Can store luggage before check-in and after check-out. Easy access to Thamrin City, Grand Indo, and Plaza Indo. Love
2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you enjoyed our friendly and accommodating staff, as well as the convenience of our luggage storage service. It’s also great to know that our location made it easy for you to visit the Malls in Jakarta. We truly appreciate your kind words and are happy that you loved your stay with us. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Heru P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The breakfast does not really suit my taste, but overall the place is quite good and the service is also good.
Find this review helpful?
Accommodation's Reply
03 Jun 2026
Dear Heru P. Thank you for your feedback. We're happy to hear that you enjoyed your stay and appreciated our service. We also appreciate your comments about the breakfast and will use them to improve. We hope to welcome you back again soon. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All good, recommended. Very near to malls
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Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
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Handriyani
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very comfortable hotel and strategic location
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Accommodation's Reply
04 Jun 2026
Dear Ms. Handriyani, Thank you for your review. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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Andhika A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is very friendly and quick response
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Accommodation's Reply
04 Jun 2026
Dear Ms. Anthika A.S., Thank you for your review and compliments on our team. Our duty is to provide the best service to all guests. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Happy... comfortable. Near to go to another mall... really nice place... clean and good service. All staff is the best.
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Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you very much for taking the time to share your kind review. We are delighted to know that you enjoyed your stay with us. It was our pleasure to provide you with the best possible service throughout your stay. We sincerely look forward to welcoming you back to Ascott Jakarta in the near future. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta The Ascott Limited – Indonesia
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Check-in process was quick, staff response gave me great experience by fast action, clear communication. Location is nearby malls.
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felicia a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Had such a lovely staycation at Ascott Jakarta ✨ From the moment we arrived, I already felt the warmth of the service. We were personally welcomed by the manager, which made the experience feel very special and thoughtful. As a mom traveling with family, little details like this really mean a lot 🤍 The apartment was super spacious and comfortable it truly felt like a home away from home. Having a living room, kitchen, and washer made everything so much easier, especially when traveling with a little one. The environment was also calm and relaxing even though the location is right in the heart of the city. One thing I really appreciated was how the team helped make everything so convenient, including assisting with ordering food online, which made our stay even more practical and stress-free. It really helped me focus on enjoying quality time with my family. Location-wise, it’s also very strategic, close to malls, so everything we needed was easily accessible. Overall, such a comfortable and heartwarming stay. Definitely a place I would come back to for another family staycation 🤍✨
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
All perfect! Right in the center of Jakarta.
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h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Very friendly & helpful staff
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2 people find it helpful
Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The hotel is very nice, all the staff are very friendly, even though it is expensive but it is worth it.
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2 people find it helpful
Imran K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Please update the TV with Smart TV where we can enjoy streaming services How come there is no trash bin in the living room?
1 people find it helpful
Number of reviews per page
20
40

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Bedroom 4 Ascott Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Ascott Jakarta

Traveloka (4,156)
Other sources (592)
8.7
Very Good
From 4,156 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.2

Location

9.0

Service and Facilites

8.8

People often mention about Ascott Jakarta
All
Distance to City Center (52)
Room Space (51)
Ambiance (49)
Staff Friendliness (46)
Bedroom (46)
Family Friendly (44)
Hotel Area (44)
Bathroom (42)
Accessibility (39)
Surroundings (36)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Ascott Jakarta

Number of reviews per page
20
40
Customer reviews
Sida R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Mrs. Jessica & Mr. Raka's family was very happy to stay at Ascott Hotel with good, fast and neat service🫶🏻 Hopefully Mrs. Jessica and Mr. Raka will have the opportunity to stay at Ascott again on their next business trip☺️
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Find this review helpful?
Accommodation's Reply
03 Jul 2026
Dear Ms. Sida R., Thank you for your wonderful review. We are delighted to hear that Jessica, Raga, and their family enjoyed their stay at Ascott and were satisfied with our prompt, courteous, and excellent service. We hope to welcome Jessica and Raga back again on their next trip to Ascott. Sincerely, Reza Aprilicia, Customer Service Manager, Ascott Jakarta, Ascott Limited – Indonesia
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Great location and hospitality. Love to come back in the future.
1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
This is my first time staying in Ascott Jakarta. Check-in time was fast and staff is friendly and helpful. Location-wise, it's very convenient, walking distance to the big malls surrounding. Getting there is quite a big challenge during rush hour with traffic jam. I booked the premiere one-bedroom, it was spacious and complete with amenities except for the bath towel, which is quite run down.
Read More
Find this review helpful?
Accommodation's Reply
15 Jun 2026
Dear our Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location near the shopping malls. We also appreciate your comments regarding the furniture and flooring. Your suggestions have been noted and will be shared with the relevant team as we continually look for ways to enhance our guests' comfort and experience. We value your feedback and hope to welcome you back for an even more enjoyable stay in the future. Kind regards, Reza Aprilisia Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Riris V. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Our four-day stay at Ascott was comfortable. The staff helped us upgrade to a two-bedroom family room. The cleaning staff, Ms. Erni, was also very helpful, making my son, who loves doing laundry, happy with the washing machine and the many hangers provided. Thank you.
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Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Ms. Riris V.S., Thank you for taking the time to share your experience staying at Ascot Jakarta. We are delighted to hear that you and your family enjoyed your 4-day stay with us and were comfortable with the rooms and amenities we provided. We are especially pleased to hear that Ernie, one of our housekeeping team members, provided excellent service throughout your stay. We are also happy to know that you, and particularly your son/daughter, enjoyed your stay with us. Thank you for your compliments. We hope to welcome you and your family back to Ascot Jakarta in the future. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - The Ascot Ltd. - Indonesia
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Amazing stay. Definitely will come again!
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Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
A***U
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Good location, clean, friendly.
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Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location, cleanliness and staff services meet your expectations. Also you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Friendly staff very accommodating. Can store luggage before check-in and after check-out. Easy access to Thamrin City, Grand Indo, and Plaza Indo. Love
2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your wonderful review. We’re delighted to hear that you enjoyed our friendly and accommodating staff, as well as the convenience of our luggage storage service. It’s also great to know that our location made it easy for you to visit the Malls in Jakarta. We truly appreciate your kind words and are happy that you loved your stay with us. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
Heru P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The breakfast does not really suit my taste, but overall the place is quite good and the service is also good.
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Accommodation's Reply
03 Jun 2026
Dear Heru P. Thank you for your feedback. We're happy to hear that you enjoyed your stay and appreciated our service. We also appreciate your comments about the breakfast and will use them to improve. We hope to welcome you back again soon. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
All good, recommended. Very near to malls
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Accommodation's Reply
03 Jun 2026
Dear our Valued Guest, Thank you for your review given. We are happy to know that our location has meet your expectations and you had enjoyed your stay with us. We look forward to welcoming you back to Ascott Jakarta. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta – The Ascott Limited – Indonesia
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Handriyani
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very comfortable hotel and strategic location
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Accommodation's Reply
04 Jun 2026
Dear Ms. Handriyani, Thank you for your review. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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Andhika A. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The staff is very friendly and quick response
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Accommodation's Reply
04 Jun 2026
Dear Ms. Anthika A.S., Thank you for your review and compliments on our team. Our duty is to provide the best service to all guests. We hope to welcome you back to Ascot Jakarta again. Sincerely, Resa Aprilisia | Customer Service Manager, Ascot Jakarta - Ascot Limited - Indonesia
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Happy... comfortable. Near to go to another mall... really nice place... clean and good service. All staff is the best.
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Accommodation's Reply
04 Jun 2026
Dear our Valued Guest, Thank you very much for taking the time to share your kind review. We are delighted to know that you enjoyed your stay with us. It was our pleasure to provide you with the best possible service throughout your stay. We sincerely look forward to welcoming you back to Ascott Jakarta in the near future. Warm regards, Reza Aprilisia Guest Service Manager Ascott Jakarta The Ascott Limited – Indonesia
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Check-in process was quick, staff response gave me great experience by fast action, clear communication. Location is nearby malls.
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felicia a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Had such a lovely staycation at Ascott Jakarta ✨ From the moment we arrived, I already felt the warmth of the service. We were personally welcomed by the manager, which made the experience feel very special and thoughtful. As a mom traveling with family, little details like this really mean a lot 🤍 The apartment was super spacious and comfortable it truly felt like a home away from home. Having a living room, kitchen, and washer made everything so much easier, especially when traveling with a little one. The environment was also calm and relaxing even though the location is right in the heart of the city. One thing I really appreciated was how the team helped make everything so convenient, including assisting with ordering food online, which made our stay even more practical and stress-free. It really helped me focus on enjoying quality time with my family. Location-wise, it’s also very strategic, close to malls, so everything we needed was easily accessible. Overall, such a comfortable and heartwarming stay. Definitely a place I would come back to for another family staycation 🤍✨
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
All perfect! Right in the center of Jakarta.
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h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
h***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel is nice, and the location is close to the city center.
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2 people find it helpful
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Very friendly & helpful staff
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2 people find it helpful
Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The hotel is very nice, all the staff are very friendly, even though it is expensive but it is worth it.
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2 people find it helpful
Imran K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Please update the TV with Smart TV where we can enjoy streaming services How come there is no trash bin in the living room?
1 people find it helpful
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