Brits Hotel Legian

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8.8
/10
Very Good
4,152 reviews

What Guests Say About Their Stay

Sandra

10.0
/ 10
The room was comfortable, the staff were all friendly, and the breakfast was varied and delicious. 👍. I'll stay here again next time I visit. 🩷
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Verified Traveler

10.0
/ 10
It's homey, with all the staff friendly and quick to help even when we didn't ask for it. The bathroom is clean, the air conditioning is cool, the room is comfortable, and the pillows are double. I highly recommend staying here. I'll choose this hotel next time because of its proximity to the city center.
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Cakra A.

10.0
/ 10
Our room is so clean, like a 5-star hotel. A comfort zone. We love the breakfast dishes, a lot of choices. The taste was so fantastic and amazing. Thank you so much for providing a good customer experience.

Retna H.

10.0
/ 10
Our 3-day, 2-night stay at the Brits Hotel was quite memorable. Easy access, complete facilities, and friendly staff. Thank you, Brits Hotel. I'll be back again on my next Bali trip.
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Gusti a. d. k. d.

9.7
/ 10
So far, my stay here has been the best, starting from check-in, assisted by Wulan and Ano. The food is varied, and the facilities are complete, including a gym, pool, and spa. I hope the facilities can be further improved ❤️
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In the Area
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Jl. Sunset Road No 150 Legian Bali , Legian, Kuta, Bali, Indonesia, 80361

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Top picked by Family with children
Most loved by Couple
Recommended for Business Traveler
note: hotel was previously named Horison Legian Brits Hotel Legian is located in area / city Legian. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Brits Hotel Legian

Jl. Sunset Road No 150 Legian Bali , Legian, Kuta, Bali, Indonesia, 80361
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Overview of Brits Hotel Legian

Ask about this property on any booking platform and you'll likely hit both names: Brits Hotel Legian, and its former identity as Horison Legian, before the rebrand at the end of 2023. Traveloka's own listing title still carries the Horison branding for that exact reason — the building, the 150 rooms, and the four-floor layout on Jalan Sunset Road in Legian, Kuta, Bali never changed, only the name and management did.

Since that rebrand, the hotel has leaned into a modern, family-friendly positioning, working with a compact but complete set of leisure facilities rather than trying to compete on scale. It carries a 4-star rating and is very well reviewed by guests — a strong result for a mid-sized property on a stretch of Sunset Road crowded with everything from budget guesthouses to larger international-brand resorts. The freshly relaunched identity gives travellers a newer-feeling alternative among some of the longer-standing hotels nearby.

Because the change is recent, some listings elsewhere still show the Horison name, or use both interchangeably. That shouldn't cause hesitation when booking through Traveloka: whichever name appears, it points to the same physical building, the same 150 rooms, and the same on-site facilities described here.

So for anyone comparing the current Brits-branded listing against an older, bookmarked Horison page, the short version is simple — same address on Jalan Sunset Road, same 150-room, four-floor building. What changed was the name and management, not the layout, so guests who stayed here under the Horison name can expect the same room count and general floor plan today, just with updated branding and, per the property, a refreshed approach to service.

Room Types at Brits Hotel Legian

A 26-square-metre Deluxe Room is the smallest of three categories here, and the jump to the mid and top tiers is really a story of a widening day-bed nook rather than a full room redesign.

Deluxe Room

At 26 square metres, the Deluxe Room is the entry category — a queen-size bed or two single beds plus a day bed, a balcony, a 32-inch LED TV, and a modern bathroom with shower and water heater, with complimentary tea and coffee in the room. It suits solo travellers, couples, and small families who don't need extra floor space, while still getting a private balcony instead of an interior-facing room.

Deluxe Premiere Room

Step up to around 35-36 square metres and you get the Deluxe Premiere Room: a king-size bed and day bed, a balcony, a larger 42-inch LED TV, and a bathroom that adds a bathtub to the shower. Most of that extra floor space goes into a wider sitting/day-bed area, making this tier a reasonable middle ground for guests who want room to spread out without booking the largest category outright.

Junior Suite

The Junior Suite tops the range at around 35-42 square metres, again with a king-size bed, day bed, balcony, and a modern shower bathroom. Choosing between Deluxe Premiere and Junior Suite really comes down to one trade-off: a bathtub versus the largest available floor plan, since the two otherwise share a similar bed and balcony setup.

Across all three categories, the property confirms a consistent set of in-room basics — air conditioning, a private bathroom, a balcony — plus a flat-screen TV that scales from 32 inches in the Deluxe Room up to 42 inches in the two higher tiers. The gap in floor space between Deluxe Premiere and Junior Suite is modest enough that budget-focused travellers can treat the Deluxe Room as the value pick, leaving the bathtub-versus-space trade-off as the main decision between the two upper tiers.

Facilities and Amenities

A children's play area sitting right alongside the swimming pool is the clearest signal of who this property is built for, and the rest of the amenity list backs that up.

  • Swimming pool with sun loungers
  • Children's play area
  • Spa and massage services
  • Fitness centre
  • 24-hour front desk
  • Complimentary WiFi throughout
  • On-site parking and elevator access
  • Wheelchair-accessible areas with braille signage
  • Meeting/function space (the property lists meeting-room capacity in its own materials, useful for small groups travelling together)

Every one of the three room categories — Deluxe, Deluxe Premiere and Junior Suite — comes with the same in-room basics: a work desk, hairdryer, in-room safe and TV, plus complimentary tea and coffee. One check-in detail worth flagging before you arrive: photo identification is required, though the front desk will accept a soft copy if you don't have the physical document on hand.

The property markets itself as family-friendly post-rebrand, and the pairing of a children's play area alongside the pool and spa reflects that: parents get a way to split time between looking after younger guests and having some downtime of their own without leaving the hotel grounds. Travellers who'd rather explore the wider area can browse activities and things to do around south Bali to plan day trips that pair with time spent at the hotel.

Location and Getting There

Not everything here is a walk away — but plenty is. The hotel sits on Jalan Sunset Road, one of Legian's main arterial roads connecting Legian and Seminyak to Kuta and the wider south Bali coast, putting the property within easy reach of Legian Beach and the shopping and dining strips along Jalan Legian, plus quick road access toward Ngurah Rai International Airport.

Sunset Road's role as a connector is one of the more practical reasons to base a stay here: rather than being tucked into a single neighbourhood, guests can head north toward Seminyak's boutiques and beach clubs, or south into central Kuta, without a long transfer either way. Travellers still finalising flight plans can start with Traveloka's own flight booking page to compare routes into Ngurah Rai before locking in hotel dates.

Legian and Kuta sit along a continuous stretch of coastline, so most of the well-known south Bali landmarks — Kuta Beach, Legian Beach, the Kuta Art Market, and the Seminyak dining strip — are a short drive or ride-share trip away rather than a longer excursion.

For anything further afield, guests will generally rely on ride-share or hotel-arranged transport, since Sunset Road itself is a busier through-road rather than a pedestrian-friendly strip. That said, the immediate walking radius around the hotel still covers a reasonable spread of convenience stores, small eateries and services, so guests aren't fully dependent on transport for day-to-day needs during a short stay.

Dining at Brits Hotel Legian

Full sit-down breakfast or something lighter — the choice is built into the hotel's own dining setup. An in-house restaurant serves both à la carte and buffet breakfast options, with air-conditioned indoor seating for guests who'd rather avoid the tropical heat, while a separate café and bar round out the on-site drinks and lighter-bite options.

Beyond the hotel, Sunset Road and the nearby Legian strip are dense with independent restaurants, warungs and beach clubs, so dinner options don't require transport either. This mix — convenient in-house dining plus a short walk or drive to a wide range of independent options — is fairly typical of hotels along this stretch of Sunset Road, and it means guests aren't limited to the hotel's own restaurant for the length of their stay. Breakfast inclusion varies by the specific rate booked, so it's worth checking whether à la carte or buffet breakfast is bundled into the room rate before arrival rather than assuming it is.

Why Stay at Brits Hotel Legian

Age and identity are the real differentiator here. The 2023 rebrand from Horison Legian gives travellers a comparatively refreshed name and management approach on a stretch of Sunset Road otherwise dominated by longer-standing hotels, and the pool, children's play area and spa mean a family's on-site leisure needs are largely covered without leaving the property.

Picking between the three room categories doesn't require much deliberation: Deluxe for guests happy to keep things compact, Deluxe Premiere for extra space and a bathtub, Junior Suite for the most room of the three. And because Sunset Road links directly into both the Legian and Seminyak areas as well as Kuta, guests aren't locked into a single stretch of coastline — Legian Beach, Jalan Legian's shopping and dining, and the wider south Bali coast all sit within easy reach.

Highly positive guest reviews are another point worth weighing against other mid-range options nearby, suggesting the post-rebrand management has kept service standards consistent even as the branding changed. Add the on-site meeting/function space, and the hotel can suit both leisure travellers and small groups on a short work trip who still want a pool and spa after hours. For families specifically, the children's play area, swimming pool, and an in-house restaurant capable of a full breakfast give younger guests somewhere to burn energy without parents needing to plan an outing for every part of the day — and the balcony in every room type hands back a bit of private outdoor space at the room itself.

Tips for Booking Brits Hotel Legian on Traveloka

Confirm the listing name reads "Brits Hotel Legian" before you pay — the 2023 switch from Horison Legian is recent enough that some search results and third-party pages still surface the old branding, even though it's the same 150-room building on Jalan Sunset Road.

  1. Have photo identification ready at check-in; a soft copy on your phone is accepted if you don't have the physical document.
  2. Standard check-in opens at 2:00pm and check-out is due before 12:00pm (noon) — plan arrival times around that window rather than assuming early check-in.
  3. Lock in your room category early. Deluxe, Deluxe Premiere and Junior Suite availability can tighten during peak Bali travel periods, and category swaps at the front desk on arrival aren't guaranteed.

Still deciding between this property and something else on the same road? It's worth taking a moment to compare hotels in Legian and Kuta before finalising a booking, particularly if the bathtub-versus-space trade-off between the two upper room tiers is still an open question.

Other Popular Hotels Near Legian, Bali

Legian and the neighbouring Kuta area have a dense cluster of well-rated mid-range hotels. Here are other popular options nearby, each with a live Traveloka listing.

Legian Paradiso Hotel

  • Hotel details: A 3-star, 122-room hotel on Jalan Legian in the heart of Kuta/Legian.
  • Review score: Rated Pleasant by guests for its strategic location and friendly staff.
  • Room types: Standard, deluxe and family rooms with ensuite bathrooms and verandahs.
  • Amenities: Pool with swim-up bar, spa, children's pool and play area.

Siesta Legian Hotel

  • Hotel details: A 117-room hotel on Jalan Bunut Sari, Legian-Kuta.
  • Review score: Rated Very Good by guests for its cozy, clean rooms.
  • Amenities: Indoor and outdoor swimming pools, restaurant and bar, meeting facilities.

The Akmani Legian

  • Hotel details: A 4-star, 153-room hotel on Jalan Raya Legian, about a 5-minute walk from Kuta Beach.
  • Review score: Rated Very Good by guests for staff and room space.
  • Amenities: Outdoor pool and rooftop terrace pool, spa, fitness centre, business centre.

Ananta Legian Hotel

  • Hotel details: A 175-room hotel on Jalan Wekudara, Legian, close to the beach.
  • Review score: Rated Very Good by guests for friendly staff.
  • Amenities: Swimming pool with children's pool, poolside bar, massage services.

Pullman Bali Legian Beach

  • Hotel details: A 5-star beachfront property at 1 Melasti, Legian, overlooking Kuta Beach.
  • Review score: Rated Very Good by guests for friendly staff and facilities.
  • Room types: Standard rooms, Junior Suites with connecting options, and ocean-view rooms.
  • Amenities: Outdoor infinity pool, fitness centre, children's play area, babysitting services.

Wherever you choose to stay in Legian, you can start planning the rest of your Bali trip from the Traveloka homepage.

All facilities in Brits Hotel Legian

Bar, Cafe and Lounge Brits Hotel Legian
Bar, Cafe and Lounge
Swimming Pool Brits Hotel Legian
Swimming Pool
Entertainment Facility Brits Hotel Legian
Entertainment Facility
Functional Hall Brits Hotel Legian
Functional Hall
Common Space Brits Hotel Legian
Common Space

Kids and Pets

  • Babysitting with surcharge
  • Highchairs

Family-friendly Facilities

  • Children pool

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Set menu dinner
  • Set menu lunch
  • Snacks

Things to Do

  • Children play area
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Spa

Connectivity

  • Free WiFi

General

  • AC
  • Banquet
  • Connecting rooms
  • Swimming pool
  • Smoking area
  • Terrace

Accessibilty

  • Braille or raised signage
  • Wheelchair accessible

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Porter
  • Tours

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Accommodation Policy & General Information in Brits Hotel Legian

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 31-7-2026 to 31-7-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Brits Hotel Legian
150
Number of floors in Brits Hotel Legian
4
Another facilities in Brits Hotel Legian
Babysitting with surcharge, Highchairs, Children pool, A la carte breakfast, A la carte dinner

Frequently asked questions about Brits Hotel Legian

Is Brits Hotel Legian the same as Horison Legian?
Yes, Brits Hotel Legian is the rebranded version of Horison Legian. The property changed its name and management at the end of 2023, which is why Traveloka's listing still references the former Horison Legian name alongside the current Brits Hotel branding.
Where is Brits Hotel Legian located?
Brits Hotel Legian is located at Jalan Sunset Road No 150 in Legian, Kuta, Bali. This puts it within easy reach of Legian Beach and the shopping and dining strips along Jalan Legian, with convenient road access toward Ngurah Rai International Airport.
How many rooms does Brits Hotel Legian have?
Brits Hotel Legian has 150 rooms across 4 floors, split into three categories: the 26 sqm Deluxe Room, the roughly 35-36 sqm Deluxe Premiere Room with a bathtub, and the largest Junior Suite category, both with king-size beds and day beds.
What room types does Brits Hotel Legian offer?
Brits Hotel Legian offers three room types. The Deluxe Room is 26 square metres with a queen bed or two single beds. The Deluxe Premiere Room is around 35-36 square metres with a king bed and bathtub. The Junior Suite is the largest category, also with a king bed and day bed.
Does Brits Hotel Legian have a swimming pool?
Yes, Brits Hotel Legian has an on-site swimming pool with sun loungers, along with a children's play area, making it a suitable option for families staying in the Legian area of Bali.
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Brits Hotel Legian reviews and ratings

Overall Ratings & Reviews Brits Hotel Legian

Traveloka (4,150)
Other sources (2)
8.9
Very Good
From 4,150 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.7

Location

9.1

Service and Facilites

9.0

People often mention about Brits Hotel Legian
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Staff Friendliness (480)
Bedroom (435)
Room Space (406)
Ambiance (400)
Accessibility (387)
Distance to City Center (376)
Hotel Area (360)
Family Friendly (339)
Bathroom (338)
Variety (288)
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Traveller Reviews Brits Hotel Legian

Number of reviews per page
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40
Customer reviews
Monang S.
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Staycation
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9.4
/10
Reviewed 3 day(s) ago
The staff is very friendly and you can get a welcome drink.
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O***y
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10.0
/10
Reviewed 6 day(s) ago
The room is okay.. The service is okay, with staff Mbak Wulan.
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Putri W.
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10.0
/10
Reviewed 1 week(s) ago
Thank God it suits everyone.
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Sandra
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
The room was comfortable, the staff were all friendly, and the breakfast was varied and delicious. 👍. I'll stay here again next time I visit. 🩷
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Budi D.
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
Strategic location, standard food.
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Ismiyati
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff (Ms. Wulan) was friendly, the rooms were large and cool, and the food was quite tasty and varied.
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1 people find it helpful
Wijaya P. A.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Very impressive, friendly and helpful, very impressive.
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Bagas P. A.
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10.0
/10
Reviewed 2 week(s) ago
Aman, Kak Abel and Kak Wulan are very helpful.
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Clara S.
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Business
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10.0
/10
Reviewed 3 week(s) ago
Clean rooms, friendly service, delicious food.
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Accommodation's Reply
03 Oct 2026
Thank you very much for your kind review. We're delighted to hear that you enjoyed the cleanliness of your room, our friendly service, and the delicious food. Your kind words mean a lot to our team, and we hope to welcome you back soon. Best Regards, Claudine. General Manager.
Wirda A.
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8.5
/10
Reviewed 3 week(s) ago
The staff is friendly and very quick when needed.
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2 people find it helpful
Accommodation's Reply
03 Oct 2026
Thank you for your kind feedback. We’re delighted to hear that our staff were friendly and quick to assist whenever you needed help. We truly appreciate your review and look forward to welcoming you back. Best Regards, Claudine. General Manager.
Verified Traveler
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10.0
/10
Reviewed 4 week(s) ago
Great, the bed is soft, we provide a welcome drink and cold towels, the staff are friendly.
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3 people find it helpful
Accommodation's Reply
03 Oct 2026
Thank you for your wonderful review. We’re delighted that you enjoyed the comfortable bed, welcome drink, refreshing cold towel, and our friendly staff. We truly appreciate your kind feedback and hope to welcome you back again soon. Best Regards, Claudine. General Manager.
C***o
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9.4
/10
Reviewed 4 week(s) ago
Very friendly, recommended to friends.
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1 people find it helpful
Accommodation's Reply
03 Oct 2026
Thank you for your kind words and recommendation. We’re delighted to hear that you found our team very friendly. Your support means a great deal to us, and we hope to welcome you and your friends back soon. Best Regards, Claudine. General Manager.
Agus H.
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The only downside is the parking lot, but otherwise it's excellent. Five nights here was comfortable.
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Accommodation's Reply
03 Oct 2026
Thank you very much for your kind review. We're delighted to hear that you had a comfortable stay and enjoyed the rest of your experience. We apologize that our limited parking was a drawback, and we appreciate you bringing it to our attention. Best Regards, Claudine. General Manager.
Agus H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The only drawback is the limited parking space, but other points are very good.
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Accommodation's Reply
03 Oct 2026
Thank you very much for your kind review. We're delighted to hear that you were pleased with the rest of your experience. We apologize for the limited parking availability and understand the inconvenience this may cause. Your feedback is appreciated as we continue to look for ways to improve. We hope to welcome you back to Brits Hotel Legian soon. Best Regards, Claudine. General Manager.
Reka
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It's close to everything, but the AC in the room is noisy. All the staff are friendly and provide excellent service 🙏
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Accommodation's Reply
03 Oct 2026
Thank you very much for your kind review. We're delighted to hear that you found our location convenient and our team friendly and attentive. We’re sorry the air conditioner in your room was noisy. We’ll ask our maintenance team to inspect it and address the issue. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay. Best Regards, Claudine. General Manager.
Verified Traveler
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Overall, it was good, but the breakfast menu lacked variety. I stayed at the Brits Hotel for four days and the breakfast menu remained unchanged.
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1 people find it helpful
Accommodation's Reply
03 Oct 2026
Thank you for sharing your feedback. We’re glad you enjoyed your overall stay, but we’re sorry that the breakfast selection felt repetitive during your four nights with us. We understand how important variety is, and we’ll share your comments with our food and beverage team as we review the menu. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience. Best Regards, Claudine. General Manager.
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room was clean and the location was great. Wulan was very helpful.
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Accommodation's Reply
03 Oct 2026
Thank you for your lovely review. We’re delighted you enjoyed the clean room and convenient location. We’ll be sure to share your kind words with Wulan—she’ll be pleased to know her helpful service made a difference. We hope to welcome you back again soon. Best Regards, Claudine. General Manager.
monica
icon-Leisure
Leisure
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7.9
/10
Reviewed 5 week(s) ago
The housekeeping staff is filthy and lazy. My spoons and glasses haven't been washed for two days. Even the soap bottle in the bathroom won't be cleaned if I don't throw it away.
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2 people find it helpful
Accommodation's Reply
03 Oct 2026
Thank you for bringing this to our attention. We sincerely apologize that your room was not properly serviced and that used cutlery, glasses, and the empty soap bottle were left unattended. This is not the level of cleanliness or service we expect. We’ll review this with our housekeeping team and reinforce our room-cleaning and inspection procedures. We regret the inconvenience and appreciate your feedback, as it helps us address these issues. Best Regards, Claudine. General Manager.
L***a
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
For my 2-night stay, I found a cockroach in my room every night. The bed seems to need to be replaced because the bed was uncomfortable to sleep in. The hotel gave me a room with a connecting door, which made it easier for me to take care of my family. The food really needs attention in terms of taste and availability. There is one thing I read from a previous review that the pool chairs at this hotel are dangerous, one of which is because the chair legs are not balanced so that when my husband sat on it, he fell backwards and his head hit the stone steps behind the chair. Please pay attention to the hotel to fix it 🙏🏻
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2 people find it helpful
Accommodation's Reply
03 Oct 2026
Thank you very much for your kind review. We're delighted to hear that you found the connecting-room arrangement helped you keep an eye on your family, but we’re very sorry that several parts of your stay did not meet expectations. Please accept our sincere apologies for the cockroaches in your room and the uncomfortable bed. We’ll ask our housekeeping and pest-control teams to investigate and review the mattress condition. We’ll also share your comments about the food’s taste and availability with our culinary team. Most importantly, we’re deeply sorry that your husband was injured when the pool chair tipped over. We hope he is recovering well. We’ll inspect the pool furniture and surrounding area immediately and remove any unsafe chairs until they can be repaired or replaced. Thank you for bringing these concerns to our attention. Your family’s safety and comfort are important to us, and we regret that we fell short. Best Regards, Claudine. General Manager.
G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
The locations are fantastic, near to Double Six Beach and the main road of Legian. The staff was very kind, attentive, and had a fast response. But the cleanliness should be upgraded because there are a lot of stains on the bed sheet and towels (even they look like old stains). If you are staying here, please ask them not to give you a room facing the main road; I could not sleep well because the sound from the street is very noisy, especially from 3-5 AM on weekend mornings when everyone is returning from parties and making noisy sounds with their vehicles. And even worse, the electricity in the room dimmed 5-6 times during the night, and it is very annoying. So maybe I will say no to returning to this hotel anymore.
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Accommodation's Reply
03 Oct 2026
Thank you very much for your kind review. We're delighted to hear that you enjoyed our location and found our team kind, attentive, and responsive. However, we’re truly sorry that other aspects of your stay fell short. Please accept our apologies for the stained bed linen and towels. This is not the standard we expect, and we’ll address it with our housekeeping and laundry teams. We’re also sorry that street noise disturbed your sleep, particularly during the early morning hours. The repeated dimming of the lights is also concerning. We’ll ask our maintenance team to investigate the electrical issue promptly. We regret that these problems affected your overall impression of the hotel. Thank you for bringing them to our attention, and we hope you might reconsider staying with us in the future so we can provide a much better experience. Best Regards, Claudine. General Manager.
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Exterior 4 Brits Hotel Legian

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.