CLARO Makassar

Hotels
Preferred Partner Plus
8.5
/10
Very Good
15,044 reviews

What Guests Say About Their Stay

Bedroom (579)
Staff Friendliness (559)
Distance To City Center (545)
Room Space (538)

a***i

10.0
/ 10
Nice hotel for a wedding event, good food, good access to anywhere. Recommend this hotel for stay and wedding.

Mardiana A.

10.0
/ 10
I've stayed here 3 times, the food is delicious, the rooms are comfortable, the service is friendly, it's definitely recommended 🥰
See original

Firdayani H. A.

10.0
/ 10
If I could give 7 stars, I would give 7 stars. Hehehe, starting from the receptionist, bellboy to CS, everyone is friendly and the service is great, in short, it is highly recommended for family vacations, in short, if I go to Makassar, I will stay here again, Claro is indeed the best since the past.
See original

R***i

10.0
/ 10
On March 4th, we had a work assignment to Makassar. When I asked my friend, he recommended that Hotel Claro was a highly recommended hotel. Before booking on the app, I first checked the hotel's condition on the website. Finally, I tried booking a hotel for 2 nights, ordering a deluxe room. From the moment I arrived at Hotel Claro, the service was friendly and efficient, and seeing the room was very satisfying, large, clean. Next time I have a business trip to Makassar, I will definitely book a hotel at Claro, because it is in the city center, and close to the airport because the hotel is very close to the toll road.
See original

m***d

10.0
/ 10
I stayed at the Claro for a meeting. When I made the reservation, I requested that my room be close to, or have an elevator in the same direction as, the meeting room. The receptionist was very welcoming and selected a room that would make my stay at the Claro easier.
See original
In the Area
See Map
Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at CLARO Makassar is a good choice when you are visiting Pettarani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around CLARO Makassar

Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222
Discover More Places
Lobby CLARO Makassar
Lobby 2 CLARO Makassar

Discover More About CLARO Makassar

Discover the Vibrant Heart of Makassar at CLARO Makassar

Welcome to CLARO Makassar, your premier destination for an unforgettable stay in the captivating region of Sulawesi Selatan, Indonesia. Nestled in a prime location, CLARO Makassar offers a perfect blend of comfort, convenience, and local charm, making it the ideal choice for both leisure and business travellers seeking an authentic Indonesian experience. Room rates at CLARO Makassar start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

CLARO Makassar Location

CLARO Makassar is strategically situated in the bustling Panakkukang district, a vibrant hub known for its commercial activity and accessibility. Located approximately 30 minutes by car from Sultan Hasanuddin International Airport (UPG) and a mere 15 minutes from the city centre, the hotel provides unparalleled convenience for exploring Makassar. The surrounding area buzzes with a lively atmosphere, offering a taste of local life with its proximity to shopping centres, dining establishments, and cultural sites. Imagine stepping out and being just a short drive from iconic landmarks, much like being in the heart of Sydney's CBD with easy access to Circular Quay.

CLARO Makassar Facilities & Services

Facilities for guests at CLARO Makassar are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A magnificent outdoor swimming pool, perfect for a refreshing dip, open daily from 7:00 AM to 7:00 PM.
  • A fully equipped fitness centre, available 24/7, to keep up with your workout routine.
  • A luxurious day spa offering a range of treatments to rejuvenate your senses, operating from 10:00 AM to 9:00 PM (additional fees apply).
  • Complimentary on-site parking is available for guests, a welcome convenience for those travelling by car.
  • A dedicated concierge service to assist with any requests, from local recommendations to booking tours.
  • High-speed Wi-Fi is accessible throughout the hotel, keeping you connected at all times.

CLARO Makassar Room Types

Discover a range of meticulously designed accommodations, offering the perfect "Room types of CLARO Makassar" to suit your preferences.
  • **Deluxe Room:** These stylish rooms offer a comfortable retreat with either a King or Twin bed configuration. Enjoy city views and the convenience of a private en-suite bathroom, some featuring a bathtub. All rooms are strictly non-smoking.
  • **Executive Room:** Slightly more spacious than the Deluxe, Executive Rooms provide enhanced comfort and amenities, ideal for longer stays. Guests can choose between city or park views, with the option of a bathtub in select rooms. Non-smoking.
  • **Suite:** For those seeking a touch of luxury, our Suites offer separate living and sleeping areas, providing ample space and privacy. Enjoy panoramic city views and a well-appointed bathroom, complete with a bathtub. Non-smoking.
  • **Family Room:** Designed to accommodate families, these rooms feature a combination of bedding to ensure everyone's comfort. Enjoy the convenience of a spacious room with city views and a private bathroom, some equipped with a bathtub. Non-smoking.
CLARO Makassar does not currently offer pet-friendly rooms.

CLARO Makassar Dining & Restaurants

Embark on a culinary journey at CLARO Makassar, where diverse dining options await to tantalize your taste buds.
  • **The Coffee Shop:** Offering an artisanal breakfast menu featuring local and international delights, this all-day dining restaurant is a perfect start to your day. Open daily from 6:00 AM to 11:00 PM. Estimated price per person for breakfast: AUD $15-25.
  • **Sky Lounge:** Indulge in modern Australian cuisine with a local twist at our rooftop bar, offering breathtaking city views. Enjoy a selection of local wine lists and expertly crafted cocktails. Open daily from 5:00 PM to 1:00 AM. Estimated price per person for dinner: AUD $30-50.
  • **Poolside Bar:** Relax with a refreshing drink and light snacks by the pool. Open daily from 10:00 AM to 8:00 PM.

CLARO Makassar Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant atmosphere of Makassar with these nearby attractions.
  • **Fort Rotterdam:** A historic Dutch fort dating back to the 17th century, offering a glimpse into the region's colonial past.
  • **Paotere Harbour:** Experience the bustling traditional harbour where Bugis schooners, known as Pinisi, are built and moored.
  • **Trans Studio Makassar:** One of the largest indoor theme parks in Southeast Asia, offering thrilling rides and entertainment for all ages.
  • **Losari Beach:** A popular beachfront promenade, perfect for enjoying the sunset, sampling local snacks, and experiencing the local vibe.
  • **Mata Allo Adventure Park:** For the adventurous, this park offers ziplining, ATV rides, and stunning natural landscapes.
If you are looking for other activities around CLARO Makassar, check out the best deals on Traveloka: Recommended activities in Makassar!

How to Get to CLARO Makassar from the Airport

Navigating your journey to CLARO Makassar is straightforward, with several convenient options available. The "Airport transfer service of CLARO Makassar" ensures a smooth arrival.
  • **Hotel Private Airport Transfer:** For ultimate convenience, pre-book CLARO Makassar's private airport transfer service. This service offers a seamless journey directly to the hotel. Estimated cost: AUD $25-35.
  • **Airport Taxis:** Metered taxis are readily available at Sultan Hasanuddin International Airport (UPG). The journey to CLARO Makassar typically takes around 30 minutes, depending on traffic. Estimated cost: AUD $15-25.
  • **Ride-hailing Services:** Popular ride-hailing services operate from the airport and can provide a cost-effective way to reach the hotel. Estimated cost: AUD $10-20.
For more options and to compare prices, explore airport transfer services.

Summary of Why You Should Choose to Stay at CLARO Makassar

When considering your accommodation in Sulawesi Selatan, CLARO Makassar stands out for its exceptional value, prime location, and comprehensive amenities.
  • **Prime Location:** Situated in the heart of Panakkukang, offering easy access to key attractions and business districts.
  • **Excellent Facilities:** From a refreshing swimming pool to a well-equipped fitness centre and a relaxing spa, all your needs are catered for.
  • **Comfortable Rooms:** A variety of room types ensure a comfortable and pleasant stay, with options to suit every traveller.
  • **Delicious Dining:** Experience a range of culinary delights at the on-site restaurants and bars.
  • **Exceptional Service:** Friendly and professional staff are dedicated to making your stay memorable.
Discover "Room availability at CLARO Makassar" and secure your perfect getaway. For the best rates and a seamless booking experience, consider "Booking CLARO Makassar" through Traveloka. Book budget hotels in Sulawesi Selatan and experience the best of what this vibrant region has to offer. Don't forget to also Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in CLARO Makassar

Bar, Cafe and Lounge CLARO Makassar
Bar, Cafe and Lounge
Swimming Pool CLARO Makassar
Swimming Pool
Entertainment Facility CLARO Makassar
Entertainment Facility
Fitness Center CLARO Makassar
Fitness Center
Functional Hall CLARO Makassar
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Dining area
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Snack bar
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Entertainment for adults
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Airport transfer
  • Car rental
  • Secure parking
  • Valet parking
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops

Sports and Recreations

  • Billiard
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in CLARO Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at CLARO Makassar
590
Number of floors in CLARO Makassar
17
Another facilities in CLARO Makassar
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked questions about CLARO Makassar

What are available facilities at CLARO Makassar?
There are top facilites at CLARO Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at CLARO Makassar?
The standard check-in time at CLARO Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does CLARO Makassar provide breakfast?
Yes, CLARO Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of CLARO Makassar?
CLARO Makassar has a 4.0-star rating.
How many floors does CLARO Makassar have?
CLARO Makassar has 17.
See All

CLARO Makassar reviews and ratings

Overall Ratings & Reviews CLARO Makassar

Traveloka (14,990)
Other sources (54)
8.6
Very Good
From 14,990 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (315)
Staff Friendliness (305)
Distance to City Center (280)
Room Space (278)
Ambiance (277)
Accessibility (275)
Bathroom (264)
Hotel Area (257)
Variety (257)
Taste (251)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
F***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 hour(s) ago
The hotel is comfortable, the staff is friendly, and it's clean. It's also close to the mall.
Translated by Google Icon
See original
1 people find it helpful
F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The hotel is strategically located near the city center. Everything was great, except for the one staff member at the front entrance who was unfriendly and insensitive. We arrived with a lot of luggage and didn't get any help; we had to carry it ourselves. The same thing happened at checkout; we carried our own luggage.
Translated by Google Icon
See original
Find this review helpful?
frisca h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
5 star service and cleanliness
Translated by Google Icon
See original
1 people find it helpful
Noviyani Y. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The breakfast staff charged different prices to the cashier.
Translated by Google Icon
See original
Find this review helpful?
Riwani R. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The position of the room with a pool view is very good.
Translated by Google Icon
See original
Find this review helpful?
Riwani R. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It is indeed most comfortable to stay at Hotel Claro Makassar.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The check-in process, both online and offline, was very easy and the response was fast. The staff was friendly, and the room was exactly as booked.
Translated by Google Icon
See original
Find this review helpful?
R***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
A fairly strategic location in the center of Makassar city.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff are all very friendly.
Translated by Google Icon
See original
Find this review helpful?
Andi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Cool rooms, good swimming pool facilities and inferior to other hotels.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The service is very good, the staff is very friendly and the rooms are comfortable.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very top service, very comfortable rooms, delicious breakfast.
Translated by Google Icon
See original
Find this review helpful?
a***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Nice hotel for a wedding event, good food, good access to anywhere. Recommend this hotel for stay and wedding.
Find this review helpful?
Accommodation's Reply
12 Jun 2026
Dear Sir/Madam, Thank you for taking the time to share your review regarding your experience at Claro Makassar on Traveloka. We are delighted to know that you enjoyed your experience at our hotel, especially for attending a wedding event. It is wonderful to hear that you appreciated our food offerings, convenient location, and overall accessibility. Your recommendation for both accommodation and wedding events is truly appreciated and serves as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Claro Makassar in the near future. Warm regards, Anggiat Sinaga General Manager Claro Makassar
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Very pleasant, the staff were very friendly when helping with the check-in process.
Translated by Google Icon
See original
Find this review helpful?
A***f
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
Unfriendly staff, chaotic service, long queues, poor management, unfriendly staff.
Translated by Google Icon
See original
Find this review helpful?
H***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good service, success.
Translated by Google Icon
See original
Find this review helpful?
A***f
icon-origin-TRAVELOKA
6.1
/10
Reviewed 2 week(s) ago
Sorry to say, it turns out the worst hotel in Makassar is Claro. The staff is rude and unfriendly. They gave me a smoking room instead of a non-smoking room.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We sincerely apologize for the unpleasant experience you had during your stay with us. We understand your disappointment regarding the unfriendly service and unsuitable room type you received. This certainly does not reflect the standards of service and comfort we strive to provide to all our guests. We have taken your feedback seriously, and we will contact the relevant team to evaluate and provide recommendations to improve the quality of service and ensure that guest needs and preferences are better met. We appreciate this constructive feedback. We hope that in the future we will have the opportunity to improve your experience and provide a better stay for you. Sincerely, Anggiat Sinaga, General Manager, Claro Makassar Hotel
Translated by Google Icon
See original
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable and safe and provides the best service.
Translated by Google Icon
See original
Find this review helpful?
E***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and very helpful.
Translated by Google Icon
See original
Find this review helpful?
A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the rooms are fragrant and comfortable, the food is delicious.
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 CLARO Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews CLARO Makassar

Traveloka (14,990)
Other sources (54)
8.6
Very Good
From 14,990 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (315)
Staff Friendliness (305)
Distance to City Center (280)
Room Space (278)
Ambiance (277)
Accessibility (275)
Bathroom (264)
Hotel Area (257)
Variety (257)
Taste (251)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
F***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 hour(s) ago
The hotel is comfortable, the staff is friendly, and it's clean. It's also close to the mall.
Translated by Google Icon
See original
1 people find it helpful
F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The hotel is strategically located near the city center. Everything was great, except for the one staff member at the front entrance who was unfriendly and insensitive. We arrived with a lot of luggage and didn't get any help; we had to carry it ourselves. The same thing happened at checkout; we carried our own luggage.
Translated by Google Icon
See original
Find this review helpful?
frisca h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
5 star service and cleanliness
Translated by Google Icon
See original
1 people find it helpful
Noviyani Y. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The breakfast staff charged different prices to the cashier.
Translated by Google Icon
See original
Find this review helpful?
Riwani R. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The position of the room with a pool view is very good.
Translated by Google Icon
See original
Find this review helpful?
Riwani R. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It is indeed most comfortable to stay at Hotel Claro Makassar.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The check-in process, both online and offline, was very easy and the response was fast. The staff was friendly, and the room was exactly as booked.
Translated by Google Icon
See original
Find this review helpful?
R***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
A fairly strategic location in the center of Makassar city.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff are all very friendly.
Translated by Google Icon
See original
Find this review helpful?
Andi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Cool rooms, good swimming pool facilities and inferior to other hotels.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The service is very good, the staff is very friendly and the rooms are comfortable.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very top service, very comfortable rooms, delicious breakfast.
Translated by Google Icon
See original
Find this review helpful?
a***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Nice hotel for a wedding event, good food, good access to anywhere. Recommend this hotel for stay and wedding.
Find this review helpful?
Accommodation's Reply
12 Jun 2026
Dear Sir/Madam, Thank you for taking the time to share your review regarding your experience at Claro Makassar on Traveloka. We are delighted to know that you enjoyed your experience at our hotel, especially for attending a wedding event. It is wonderful to hear that you appreciated our food offerings, convenient location, and overall accessibility. Your recommendation for both accommodation and wedding events is truly appreciated and serves as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Claro Makassar in the near future. Warm regards, Anggiat Sinaga General Manager Claro Makassar
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Very pleasant, the staff were very friendly when helping with the check-in process.
Translated by Google Icon
See original
Find this review helpful?
A***f
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
Unfriendly staff, chaotic service, long queues, poor management, unfriendly staff.
Translated by Google Icon
See original
Find this review helpful?
H***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good service, success.
Translated by Google Icon
See original
Find this review helpful?
A***f
icon-origin-TRAVELOKA
6.1
/10
Reviewed 2 week(s) ago
Sorry to say, it turns out the worst hotel in Makassar is Claro. The staff is rude and unfriendly. They gave me a smoking room instead of a non-smoking room.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We sincerely apologize for the unpleasant experience you had during your stay with us. We understand your disappointment regarding the unfriendly service and unsuitable room type you received. This certainly does not reflect the standards of service and comfort we strive to provide to all our guests. We have taken your feedback seriously, and we will contact the relevant team to evaluate and provide recommendations to improve the quality of service and ensure that guest needs and preferences are better met. We appreciate this constructive feedback. We hope that in the future we will have the opportunity to improve your experience and provide a better stay for you. Sincerely, Anggiat Sinaga, General Manager, Claro Makassar Hotel
Translated by Google Icon
See original
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfortable and safe and provides the best service.
Translated by Google Icon
See original
Find this review helpful?
E***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and very helpful.
Translated by Google Icon
See original
Find this review helpful?
A***f
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the rooms are fragrant and comfortable, the food is delicious.
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40