How many rooms does CLARO Makassar have?

CLARO Makassar has 590 rooms in total.

Is there parking at CLARO Makassar?

Yes, CLARO Makassar provides a car park. Please contact the property directly for more details.

Does CLARO Makassar have a swimming pool?

Yes, a swimming pool is available at CLARO Makassar.

Does CLARO Makassar provide airport transfer?

Yes, CLARO Makassar provides airport transfer upon request. Please contact the property directly for more details.

What are the guest reviews for CLARO Makassar?

CLARO Makassar is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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CLARO Makassar

Name: CLARO Makassar
Address: Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222, Jalan AP Pettarani No. 3, Sulawesi Selatan, 90222, Indonesia
Rating: 8.5

Hotels

Preferred Partner Plus

8.5

/10

Very Good

15,025 reviews

What Guests Say About Their Stay

Bedroom (576)

Staff Friendliness (556)

Distance To City Center (542)

Room Space (535)

a***i

10.0

/ 10

Nice hotel for a wedding event, good food, good access to anywhere. Recommend this hotel for stay and wedding.

Mardiana A.

10.0

/ 10

I've stayed here 3 times, the food is delicious, the rooms are comfortable, the service is friendly, it's definitely recommended 🥰

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Firdayani H. A.

10.0

/ 10

If I could give 7 stars, I would give 7 stars. Hehehe, starting from the receptionist, bellboy to CS, everyone is friendly and the service is great, in short, it is highly recommended for family vacations, in short, if I go to Makassar, I will stay here again, Claro is indeed the best since the past.

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R***i

10.0

/ 10

On March 4th, we had a work assignment to Makassar. When I asked my friend, he recommended that Hotel Claro was a highly recommended hotel. Before booking on the app, I first checked the hotel's condition on the website. Finally, I tried booking a hotel for 2 nights, ordering a deluxe room. From the moment I arrived at Hotel Claro, the service was friendly and efficient, and seeing the room was very satisfying, large, clean. Next time I have a business trip to Makassar, I will definitely book a hotel at Claro, because it is in the city center, and close to the airport because the hotel is very close to the toll road.

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m***d

10.0

/ 10

I stayed at the Claro for a meeting. When I made the reservation, I requested that my room be close to, or have an elevator in the same direction as, the meeting room. The receptionist was very welcoming and selected a room that would make my stay at the Claro easier.

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In the Area

See Map

Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Staying at CLARO Makassar is a good choice when you are visiting Pettarani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in CLARO Makassar

Now you can enjoy more benefits, including the option to pay near your stay date!

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around CLARO Makassar

Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

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Discover More About CLARO Makassar

Location

Staying at CLARO Makassar is a good choice when you are visiting Pettarani.

About CLARO Makassar

Whether you are planning an event or other special occasions, CLARO Makassar is a great choice for you with a large and well-equipped function room to suit your requirements.

CLARO Makassar is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, CLARO Makassar provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at CLARO Makassar, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at CLARO Makassar is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from CLARO Makassar exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

CLARO Makassar is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at CLARO Makassar.

All facilities in CLARO Makassar

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Breakfast served to the table
Breakfast (surcharge)
Dining area
Fullboard with non-alcoholic drinks
Gala dinner
Halfboard with non-alcoholic drinks
Nightclub
Poolside bar
Pub
Set menu dinner
Set menu lunch
Show cooking restaurant
Snacks
Snack bar
Vegetarian meal
Winery

Hotel Services

Bellhop
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Newspaper
Wedding service

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Non-smoking room
Swimming pool
Smoking area

Things to Do

Entertainment for adults
Fitness center
Garden
Hot tub
Massage
Outdoor pool
Sauna
Spa

Business Facilities

Business center
Computer station
Conference room
Meeting facilities
Photocopier
Projector

Transportation

Airport transfer
Car rental
Secure parking
Valet parking
Valet parking (surcharge)

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Shops

Sports and Recreations

Billiard
Fitness center

Connectivity

LAN Internet
Free WiFi

Accessibilty

Wheelchair accessible

Kids and Pets

Babysitting

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in CLARO Makassar

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at CLARO Makassar	590
Number of floors in CLARO Makassar	17
Another facilities in CLARO Makassar	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in CLARO Makassar

What are available facilities at CLARO Makassar?

There are top facilites at CLARO Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at CLARO Makassar?

The standard check-in time at CLARO Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00

Does CLARO Makassar provide breakfast?

Yes, CLARO Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does CLARO Makassar have?

CLARO Makassar is a 4.0-star hotel.

How many floors does CLARO Makassar have?

CLARO Makassar has 17 floors.

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More Reviews from Other Guests in CLARO Makassar

Overall Ratings & Reviews CLARO Makassar

Traveloka (14,971)

Other sources (54)

8.6

Very Good

From 14,971 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar

All

Bedroom (313)

Staff Friendliness (304)

Distance to City Center (278)

Room Space (277)

Ambiance (275)

Accessibility (273)

Bathroom (262)

Hotel Area (256)

Variety (255)

Taste (251)

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Traveler Reviews CLARO Makassar

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Customer reviews

R***i

9.1

/10

Reviewed 3 day(s) ago

A fairly strategic location in the center of Makassar city.

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Verified Traveler

10.0

/10

Reviewed 5 day(s) ago

The hotel staff are all very friendly.

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Andi S.

Leisure

10.0

/10

Reviewed 5 day(s) ago

Cool rooms, good swimming pool facilities and inferior to other hotels.

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F***a

Leisure

10.0

/10

Reviewed 6 day(s) ago

The service is very good, the staff is very friendly and the rooms are comfortable.

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F***a

10.0

/10

Reviewed 6 day(s) ago

Very top service, very comfortable rooms, delicious breakfast.

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a***i

10.0

/10

Reviewed 7 day(s) ago

Nice hotel for a wedding event, good food, good access to anywhere. Recommend this hotel for stay and wedding.

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Accommodation's Reply

12 Jun 2026

Dear Sir/Madam, Thank you for taking the time to share your review regarding your experience at Claro Makassar on Traveloka. We are delighted to know that you enjoyed your experience at our hotel, especially for attending a wedding event. It is wonderful to hear that you appreciated our food offerings, convenient location, and overall accessibility. Your recommendation for both accommodation and wedding events is truly appreciated and serves as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Claro Makassar in the near future. Warm regards, Anggiat Sinaga General Manager Claro Makassar

A***i

8.5

/10

Reviewed 7 day(s) ago

Very pleasant, the staff were very friendly when helping with the check-in process.

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A***f

6.5

/10

Reviewed 1 week(s) ago

Unfriendly staff, chaotic service, long queues, poor management, unfriendly staff.

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H***h

Business

10.0

/10

Reviewed 1 week(s) ago

Good service, success.

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A***f

6.1

/10

Reviewed 2 week(s) ago

Sorry to say, it turns out the worst hotel in Makassar is Claro. The staff is rude and unfriendly. They gave me a smoking room instead of a non-smoking room.

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Accommodation's Reply

12 Jun 2026

Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We sincerely apologize for the unpleasant experience you had during your stay with us. We understand your disappointment regarding the unfriendly service and unsuitable room type you received. This certainly does not reflect the standards of service and comfort we strive to provide to all our guests. We have taken your feedback seriously, and we will contact the relevant team to evaluate and provide recommendations to improve the quality of service and ensure that guest needs and preferences are better met. We appreciate this constructive feedback. We hope that in the future we will have the opportunity to improve your experience and provide a better stay for you. Sincerely, Anggiat Sinaga, General Manager, Claro Makassar Hotel

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I***n

10.0

/10

Reviewed 2 week(s) ago

Comfortable and safe and provides the best service.

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E***i

8.8

/10

Reviewed 2 week(s) ago

The hotel staff were very friendly and very helpful.

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A***f

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is very friendly, the rooms are fragrant and comfortable, the food is delicious.

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A***f

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is very friendly, the rooms are fragrant and comfortable, the food is delicious.

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1 people find it helpful

A***a

6.8

/10

Reviewed 2 week(s) ago

The staff was okay, breakfast was mediocre. The soundproofing was poor. Around 2-3 a.m. on June 1st, the room was very noisy outside, with people coming and going, running around, and shouting, making jokes. It was very disturbing to sleep.

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Accommodation's Reply

12 Jun 2026

Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We appreciate your appreciation of our staff's service and thank you for taking the time to share your valuable feedback. We apologize for the inconvenience you experienced regarding the noise in the hallway in the morning, which certainly disturbed your peaceful stay. This situation does not reflect the experience we aim to provide to all our guests. We have forwarded your feedback to the relevant team to improve security in the hallways and to ensure that guests' comfort and peace are maintained, especially during their stay. We also appreciate your comments regarding the variety of breakfast options and soundproofing in the rooms, which we will use in our evaluations to improve the quality of our facilities and services in the future. Thank you for your trust in Claro Makassar Hotel. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, Angkiat Sinaga, General Manager, Claro Makassar Hotel

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H***h

Business

10.0

/10

Reviewed 2 week(s) ago

It was a great stay here.

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Mardiana A.

Staycation

10.0

/10

Reviewed 2 week(s) ago

I've stayed here 3 times, the food is delicious, the rooms are comfortable, the service is friendly, it's definitely recommended 🥰

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1 people find it helpful

A***f

10.0

/10

Reviewed 3 week(s) ago

Good service, friendly staff, clean hotel and delicious food.

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1 people find it helpful

A***f

10.0

/10

Reviewed 3 week(s) ago

Good service, friendly staff, clean hotel and delicious food.

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Sri N. F. A.

Business

6.5

/10

Reviewed 3 week(s) ago

I was very disappointed with the checkout process at this hotel. Upon check-in, the receptionist only informed us that check-out was 12:00 noon without explaining in detail the consequences of late check-out or the procedures for extending our stay. On check-out day, there was no confirmation from the hotel, either before or after 12:00, asking whether we wanted to extend our stay or check out immediately. After we finished performing the Dhuhr prayer and went to the reception to check out, we were charged an additional one night's stay for all three rooms we had booked. This experience was very different from other hotels I have stayed in, where staff usually contact guests close to check-out as a reminder and still allow a reasonable amount of time, especially for prayer purposes. I hope the hotel can improve its communication procedures with guests so that it doesn't seem like they are trapping them with late check-out fees that aren't clearly communicated from the start.

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Accommodation's Reply

12 Jun 2026

Dear N.F.A., Thank you for leaving a review of your stay at Claro Makassar Hotel on Traveloka. We sincerely appreciate your valuable feedback regarding the checkout process. We sincerely apologize for the inconvenience and disappointment you experienced. We acknowledge that we should have provided clearer information during the checkout process regarding our checkout policy, particularly the procedures for late check-ins and stay extensions. We take your feedback to heart and will pass it on to the front desk team to improve the quality of communication and ensure that important hotel policy information is delivered more completely and clearly to all guests. Thank you once again for your constructive criticism and suggestions. We look forward to seeing you again at Claro Makassar and providing you with an even more satisfying stay. Thank you. Anggiat Sinaga, General Manager, Claro Makassar

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia