Dear Sir/Madam, Thank you for taking the time to share your review regarding your experience at Claro Makassar on Traveloka. We are delighted to know that you enjoyed your experience at our hotel, especially for attending a wedding event. It is wonderful to hear that you appreciated our food offerings, convenient location, and overall accessibility. Your recommendation for both accommodation and wedding events is truly appreciated and serves as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Claro Makassar in the near future. Warm regards, Anggiat Sinaga General Manager Claro Makassar

Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We sincerely apologize for the unpleasant experience you had during your stay with us. We understand your disappointment regarding the unfriendly service and unsuitable room type you received. This certainly does not reflect the standards of service and comfort we strive to provide to all our guests. We have taken your feedback seriously, and we will contact the relevant team to evaluate and provide recommendations to improve the quality of service and ensure that guest needs and preferences are better met. We appreciate this constructive feedback. We hope that in the future we will have the opportunity to improve your experience and provide a better stay for you. Sincerely, Anggiat Sinaga, General Manager, Claro Makassar Hotel