CLARO Makassar

Hotels
8.5
/10
Very Good
14,555 reviews

What Guests Say About Their Stay

Bedroom (479)
Staff Friendliness (452)
Distance To City Center (439)
Room Space (439)
Summarized by AI
Past guests frequently mention the excellent service and strategic location of the hotel. Many appreciate the friendly and helpful staff, as well as the cleanliness and comfort of the rooms. The breakfast is also a highlight, with guests praising the variety and quality of the food. The hotel's facilities, such as the swimming pool, are well-received, making it a popular choice for families and business travelers alike.

R***i

10.0
/ 10
On March 4th, we had a work assignment to Makassar. When I asked my friend, he recommended that Hotel Claro was a highly recommended hotel. Before booking on the app, I first checked the hotel's condition on the website. Finally, I tried booking a hotel for 2 nights, ordering a deluxe room. From the moment I arrived at Hotel Claro, the service was friendly and efficient, and seeing the room was very satisfying, large, clean. Next time I have a business trip to Makassar, I will definitely book a hotel at Claro, because it is in the city center, and close to the airport because the hotel is very close to the toll road.
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m***d

10.0
/ 10
I stayed at the Claro for a meeting. When I made the reservation, I requested that my room be close to, or have an elevator in the same direction as, the meeting room. The receptionist was very welcoming and selected a room that would make my stay at the Claro easier.
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Verified Traveler

10.0
/ 10
Every time we visit Makassar, Hotel Claro is always our family's top choice for a staycation. The rooms are comfortable, the breakfast is delicious and varied, and the pool is spacious, making it a delight for our kids to swim in.
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Verified Traveler

10.0
/ 10
The hotel staff was friendly. The hotel was clean, especially the swimming pool, and the breakfast menu was varied. 👏 I definitely want to go there again next time.
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Verified Traveler

10.0
/ 10
The room was spacious, clean, and comfortable with a soft king-size bed. Breakfast was varied and delicious. The staff was friendly and prompt, and the hotel's location was excellent. Overall, it was a pleasant stay and recommended for both staycations and business trips.
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In the Area
See Map
Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at CLARO Makassar is a good choice when you are visiting Pettarani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around CLARO Makassar

Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222
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Lobby CLARO Makassar
Lobby 2 CLARO Makassar

Discover More About CLARO Makassar

CLARO Makassar Rates per Night

Planning your trip and wondering about hotel rates? Finding the best hotel prices for CLARO Makassar is easy. CLARO Makassar room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best CLARO Makassar hotel rates? Check out Traveloka for the latest deals and promotions!

CLARO Makassar Location & Address

Wondering where to find CLARO Makassar? CLARO Makassar is located at Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222. It's situated in the Makassar area, known for its vibrant atmosphere and local experiences. The hotel is approximately 5 km from the city center.

How to go to CLARO Makassar from Airport

Need to get from the airport to CLARO Makassar? Getting to the hotel from Sultan Hasanuddin International Airport (UPG) is straightforward. Here are a few options to consider:

  • Taxi (most direct): Taxis are readily available at the airport. The ride to the hotel takes approximately 30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride-hailing services are also available at the airport. This is a convenient option, and the cost is usually lower than a taxi.
  • Hotel Transfer (hassle-free): Some hotels offer airport transfer services. Check with CLARO Makassar to see if they provide this service.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel transfer in advance.

CLARO Makassar Reviews & Summary

Want to know what other guests think about CLARO Makassar? Hotel reviews often highlight the hotel's excellent service and comfortable rooms. Guests frequently praise the hotel's convenient location and the friendly staff.

A standout feature is the rooftop pool, offering stunning city views. One guest raved, "The staff was incredibly helpful, and the breakfast buffet was amazing!" Ready to experience it yourself? Book your stay at CLARO Makassar today!

CLARO Makassar Room Types Available

Curious about the room options at CLARO Makassar? The hotel offers a variety of room types to suit different needs. Here's a glimpse of what you can expect:

  • Deluxe Room: Comfortable and well-appointed, often with city views.
  • Executive Suite: More spacious, with a separate living area.
  • Family Room: Designed to accommodate families, with extra space and beds.
  • Smoking/Non-Smoking Rooms: Available upon request.

Please note: Pet-friendly rooms may be available; check with the hotel for any additional charges or requirements.

Hotel Facilities in CLARO Makassar

What amenities does CLARO Makassar offer? The hotel provides a range of facilities to enhance your stay. Here's a look at what you can enjoy:

  • Swimming Pool: A refreshing pool for adults and kids.
  • Fitness Center: Stay active with a well-equipped gym.
  • Spa: Relax and rejuvenate with various treatments.
  • Restaurant: Enjoy delicious meals at the hotel's restaurant.
  • Business Center: For business travelers, with meeting rooms and services.

Operating hours and extra fees may apply for certain facilities; check with the hotel for details.

Hotel Buffet or Restaurant/Cafe in CLARO Makassar

Looking for dining options at CLARO Makassar? The hotel offers several choices to satisfy your cravings. Here's what you can expect:

  • The Restaurant: Offers a variety of cuisines, including local and international dishes.
  • Buffet: A breakfast buffet is usually available, with a wide selection of options. Price per person: ₱300.
  • Cafe: A cafe serving coffee, snacks, and light meals.

Special or signature dishes are often available; check with the restaurant for details. Opening hours vary, so it's best to confirm with the hotel.

CLARO Makassar Airport pickups and How to Book

Does CLARO Makassar offer airport transfers? Many hotels provide convenient airport pick-up services. Here's how to find out about CLARO Makassar's airport transfer options:

To book an airport transfer, contact the hotel directly. You may need to provide your flight details and arrival time. It's recommended to book in advance, ideally at least 24 hours before your arrival.

Nearby MRT Station & Bus Stops

Need to get around using public transport? Here's information about nearby MRT stations and bus stops:

  • Trans Makassar Bus Stop: Located a short walk from the hotel.

Public transport cards are available for purchase at the bus stops. Check for payment options and top-up locations.

Nearby Attractions for Family / Kid Friendly

Planning some fun activities near CLARO Makassar? There are plenty of family-friendly attractions nearby. Here are some ideas:

  • Trans Studio Makassar: A large indoor theme park with rides and attractions. Distance: 3 km. Entry price: ₱300,000.
  • Losari Beach: A popular spot for families, with beautiful sunsets and street food. Distance: 2 km. Entry price: Free.
  • Fort Rotterdam: A historic fort with museums and cultural exhibits. Distance: 3 km. Entry price: ₱10,000.
  • Bugis Waterpark Adventure: A water park with slides and pools for all ages. Distance: 10 km. Entry price: ₱100,000.
  • Paotere Harbour: A traditional harbor where you can see the Phinisi boats. Distance: 5 km. Entry price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions!

Where to eat near CLARO Makassar (Makassar)

Looking for delicious food near CLARO Makassar? You'll find plenty of options to satisfy your appetite. Here are some recommendations:

  • Cafes/Restaurants:
  • Warung Kopi Tinggi: A local coffee shop with a cozy atmosphere.
  • Rumah Makan Seafood Apong: A seafood restaurant with fresh catches.
  • Local Street Food:
  • Coto Makassar: A traditional beef soup.
  • Konro Bakar: Grilled ribs with a rich sauce.
  • Pisang Epe: Grilled banana with palm sugar.
  • Mie Titi: Crispy noodles with a savory sauce.

Shopping places near CLARO Makassar (Makassar)

Need to do some shopping near CLARO Makassar? Here are some shopping places in Makassar:

  • Mall Ratu Indah: A popular mall with various shops and restaurants.
  • Trans Studio Mall Makassar: A large mall with a theme park.
  • Somba Opu Street: A street known for souvenirs and local products.

Other Places to Stay Near CLARO Makassar

Looking for other hotel options near CLARO Makassar? Here are some recommendations:

  • Luxury/5–6 Star Hotels Nearby:
  • The Rinra Makassar: A luxury hotel with excellent amenities.
  • Four Points by Sheraton Makassar: A modern hotel with great service.
  • Four-Star Hotels Nearby:
  • Swiss-Belhotel Makassar: A well-regarded hotel with comfortable rooms.
  • Three-Star Hotels Nearby:
  • Hotel Grand Celino: A budget-friendly option with a good location.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on hotels near CLARO Makassar!

Ready to book your stay? Find the best deals and availability on Traveloka!

All facilities in CLARO Makassar

Bar, Cafe and Lounge CLARO Makassar
Bar, Cafe and Lounge
Swimming Pool CLARO Makassar
Swimming Pool
Entertainment Facility CLARO Makassar
Entertainment Facility
Fitness Center CLARO Makassar
Fitness Center
Functional Hall CLARO Makassar
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Dining area
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Snack bar
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Entertainment for adults
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Airport transfer
  • Car rental
  • Secure parking
  • Valet parking
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops

Sports and Recreations

  • Billiard
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in CLARO Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at CLARO Makassar
590
Number of floors in CLARO Makassar
17
Another facilities in CLARO Makassar
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in CLARO Makassar

What are available facilities at CLARO Makassar?
There are top facilites at CLARO Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at CLARO Makassar?
The standard check-in time at CLARO Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does CLARO Makassar provide breakfast?
Yes, CLARO Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of CLARO Makassar?
CLARO Makassar is a 4.0-star hotel.
How many floors does CLARO Makassar have?
CLARO Makassar has 17 floors.
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More Reviews from Other Guests in CLARO Makassar

Overall Ratings & Reviews CLARO Makassar

Traveloka (14,502)
Other sources (52)
8.6
Very Good
From 14,502 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

Summarized by AI

Past guests frequently mention the excellent service and strategic location of the hotel. Many appreciate the friendly and helpful staff, as well as the cleanliness and comfort of the rooms. The breakfast is also a highlight, with guests praising the variety and quality of the food. The hotel's facilities, such as the swimming pool, are well-received, making it a popular choice for families and business travelers alike.
Room Cleanliness
Guests consistently highlight the cleanliness of the rooms as a major positive aspect of their stay. Many reviewers specifically mention that the rooms are well-maintained, tidy, and contribute significantly to their overall comfort. Cleanliness is noted as a key factor in making their stay enjoyable and comfortable.
Food Quality
The quality of the food receives positive feedback, with many guests enjoying the variety and taste of the meals offered. Several reviews mention the delicious food served in the restaurant and through room service, highlighting the generous portions and satisfying flavors. While some find the breakfast to be standard, the overall culinary experience is well-regarded.
Strategic Location
The hotel's strategic location is frequently praised by guests, noting its convenient access to the airport, city center, and other attractions. Many appreciate the ease of getting around and the proximity to key destinations, making it an ideal choice for both business and leisure travelers. The location is often cited as a significant advantage, enhancing the overall stay experience.
People often mention about CLARO Makassar
All
Bedroom (278)
Staff Friendliness (262)
Room Space (245)
Distance to City Center (244)
Accessibility (239)
Ambiance (236)
Bathroom (224)
Hotel Area (220)
Variety (218)
Taste (217)
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Traveler Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
In short, everything was satisfactory. If I go to Makassar again, I will stay at Hotel Claro again.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The service from 8 years ago until now has been incredibly satisfying.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
On March 4th, we had a work assignment to Makassar. When I asked my friend, he recommended that Hotel Claro was a highly recommended hotel. Before booking on the app, I first checked the hotel's condition on the website. Finally, I tried booking a hotel for 2 nights, ordering a deluxe room. From the moment I arrived at Hotel Claro, the service was friendly and efficient, and seeing the room was very satisfying, large, clean. Next time I have a business trip to Makassar, I will definitely book a hotel at Claro, because it is in the city center, and close to the airport because the hotel is very close to the toll road.
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Strategically located in the city center, close access to everywhere, suitable for business trips and staycations, as well as holidays.
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The taste of the food varies, it's all delicious and the chef and staff are friendly.
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
The hotel has a nice view and has friendly and smiling staff.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The staff is friendly and kind, polite, and the service is fast.
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m***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
I stayed at the Claro for a meeting. When I made the reservation, I requested that my room be close to, or have an elevator in the same direction as, the meeting room. The receptionist was very welcoming and selected a room that would make my stay at the Claro easier.
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Check-in/out time was fast and pleasant.
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Comfortable & pleasant, suitable for staycation & family vacation
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It was pleasant and the check-in & out time was fast.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you had a positive experience during your stay and that the check-in and check-out process was quick and easy. Your compliments motivate the entire Claro Makassar team to continue striving to provide efficient, friendly, and professional service to all guests. We hope to welcome you back to Claro Makassar for your next stay. Sincerely, Angkiat Sinaga, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and very helpful to me, the room was comfortable, clean, and fragrant.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you appreciated the friendliness and assistance of our hotel staff and that you enjoyed the comfortable, clean, and pleasantly scented room throughout your stay. Your compliments motivate the entire Claro Makassar team to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back to Claro Makassar on your next visit. Sincerely, Angkiat Sinaga, General Manager
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Febrianto G. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great and comfortable staycation
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you enjoyed your comfortable stay at our hotel. Your compliments motivate the entire Claro Makassar team to strive for the best service and maintain the quality of facilities for the comfort of all our guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great, legendary hotel but still clean
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted that you rated Claro Makassar Hotel as a legendary hotel that consistently maintains its cleanliness. Your compliments inspire all our staff to strive to maintain the highest standards of hygiene, facilities, and service to ensure every guest has a comfortable and memorable stay. We hope to welcome you back to Claro Makassar Hotel in the future. Sincerely, Angkiat Sinaga, General Manager
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Hartanto K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel rooms reach international standards.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you rated our rooms as meeting international standards. Your compliments motivate the entire Claro Makassar team to continue striving to maintain the highest quality facilities, comfortable rooms, and excellent service for all our guests. We look forward to welcoming you back to Claro Makassar for your next stay. Sincerely, Angkiat Sinaga, General Manager
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Security and hotel staff are friendly and very helpful.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you were impressed with the service and assistance from our security team and hotel staff during your stay. We will share your compliments with the entire team to inspire us to continue providing friendly, responsive, and professional service to all guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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F***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very satisfied!!! With the service 💯
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you were satisfied with our services. Your compliments are a great motivation for the entire Claro Makassar team to strive for the best service and ensure every guest has a memorable stay. We hope to welcome you back to Claro Makassar Hotel in the future. Sincerely, Angkiat Sinaga, General Manager
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d***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommendations for the Pettarani area, close to the UIN Alauddin and UNM Phinisi campuses
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you had a positive experience, particularly regarding the cleanliness, friendly service, and comfort during your stay. Your compliments motivate the entire Claro Makassar team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room is nice, but the description says city view, but it turns out to be a kitchen view.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you enjoyed the quality of our rooms. However, we apologize if the view from your room did not meet your expectations, as you were looking for a city view. This feedback is very important to us, and we will take it into consideration to improve the information and amenities in the rooms so that our guests' experiences will better meet their expectations. Thank you for trusting Claro Makassar. We hope to welcome you back on your next stay for an even better experience. Sincerely, Angiat Sinaga, General Manager
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hilda r. d.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant, clean, friendly and comfortable, definitely will stay again at Claro.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you had a positive experience, particularly regarding the cleanliness, friendly service, and comfort during your stay. Your compliments motivate the entire Claro Makassar team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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Number of reviews per page
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Exterior 4 CLARO Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews CLARO Makassar

Traveloka (14,502)
Other sources (52)
8.6
Very Good
From 14,502 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

Summarized by AI

Past guests frequently mention the excellent service and strategic location of the hotel. Many appreciate the friendly and helpful staff, as well as the cleanliness and comfort of the rooms. The breakfast is also a highlight, with guests praising the variety and quality of the food. The hotel's facilities, such as the swimming pool, are well-received, making it a popular choice for families and business travelers alike.
Room Cleanliness
Guests consistently highlight the cleanliness of the rooms as a major positive aspect of their stay. Many reviewers specifically mention that the rooms are well-maintained, tidy, and contribute significantly to their overall comfort. Cleanliness is noted as a key factor in making their stay enjoyable and comfortable.
Food Quality
The quality of the food receives positive feedback, with many guests enjoying the variety and taste of the meals offered. Several reviews mention the delicious food served in the restaurant and through room service, highlighting the generous portions and satisfying flavors. While some find the breakfast to be standard, the overall culinary experience is well-regarded.
Strategic Location
The hotel's strategic location is frequently praised by guests, noting its convenient access to the airport, city center, and other attractions. Many appreciate the ease of getting around and the proximity to key destinations, making it an ideal choice for both business and leisure travelers. The location is often cited as a significant advantage, enhancing the overall stay experience.
People often mention about CLARO Makassar
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Bedroom (278)
Staff Friendliness (262)
Room Space (245)
Distance to City Center (244)
Accessibility (239)
Ambiance (236)
Bathroom (224)
Hotel Area (220)
Variety (218)
Taste (217)
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Traveler Reviews CLARO Makassar

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
In short, everything was satisfactory. If I go to Makassar again, I will stay at Hotel Claro again.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The service from 8 years ago until now has been incredibly satisfying.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
On March 4th, we had a work assignment to Makassar. When I asked my friend, he recommended that Hotel Claro was a highly recommended hotel. Before booking on the app, I first checked the hotel's condition on the website. Finally, I tried booking a hotel for 2 nights, ordering a deluxe room. From the moment I arrived at Hotel Claro, the service was friendly and efficient, and seeing the room was very satisfying, large, clean. Next time I have a business trip to Makassar, I will definitely book a hotel at Claro, because it is in the city center, and close to the airport because the hotel is very close to the toll road.
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Strategically located in the city center, close access to everywhere, suitable for business trips and staycations, as well as holidays.
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S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The taste of the food varies, it's all delicious and the chef and staff are friendly.
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
The hotel has a nice view and has friendly and smiling staff.
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S***i
icon-Staycation
Staycation
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8.5
/10
Reviewed 5 day(s) ago
The staff is friendly and kind, polite, and the service is fast.
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m***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
I stayed at the Claro for a meeting. When I made the reservation, I requested that my room be close to, or have an elevator in the same direction as, the meeting room. The receptionist was very welcoming and selected a room that would make my stay at the Claro easier.
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M***M
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Staycation
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10.0
/10
Reviewed 6 day(s) ago
Check-in/out time was fast and pleasant.
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M***M
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Staycation
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10.0
/10
Reviewed 6 day(s) ago
Comfortable & pleasant, suitable for staycation & family vacation
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M***M
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 day(s) ago
It was pleasant and the check-in & out time was fast.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you had a positive experience during your stay and that the check-in and check-out process was quick and easy. Your compliments motivate the entire Claro Makassar team to continue striving to provide efficient, friendly, and professional service to all guests. We hope to welcome you back to Claro Makassar for your next stay. Sincerely, Angkiat Sinaga, General Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and very helpful to me, the room was comfortable, clean, and fragrant.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you appreciated the friendliness and assistance of our hotel staff and that you enjoyed the comfortable, clean, and pleasantly scented room throughout your stay. Your compliments motivate the entire Claro Makassar team to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back to Claro Makassar on your next visit. Sincerely, Angkiat Sinaga, General Manager
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Febrianto G. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great and comfortable staycation
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you enjoyed your comfortable stay at our hotel. Your compliments motivate the entire Claro Makassar team to strive for the best service and maintain the quality of facilities for the comfort of all our guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great, legendary hotel but still clean
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted that you rated Claro Makassar Hotel as a legendary hotel that consistently maintains its cleanliness. Your compliments inspire all our staff to strive to maintain the highest standards of hygiene, facilities, and service to ensure every guest has a comfortable and memorable stay. We hope to welcome you back to Claro Makassar Hotel in the future. Sincerely, Angkiat Sinaga, General Manager
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Hartanto K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel rooms reach international standards.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you rated our rooms as meeting international standards. Your compliments motivate the entire Claro Makassar team to continue striving to maintain the highest quality facilities, comfortable rooms, and excellent service for all our guests. We look forward to welcoming you back to Claro Makassar for your next stay. Sincerely, Angkiat Sinaga, General Manager
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Security and hotel staff are friendly and very helpful.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you were impressed with the service and assistance from our security team and hotel staff during your stay. We will share your compliments with the entire team to inspire us to continue providing friendly, responsive, and professional service to all guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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F***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very satisfied!!! With the service 💯
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you were satisfied with our services. Your compliments are a great motivation for the entire Claro Makassar team to strive for the best service and ensure every guest has a memorable stay. We hope to welcome you back to Claro Makassar Hotel in the future. Sincerely, Angkiat Sinaga, General Manager
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d***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommendations for the Pettarani area, close to the UIN Alauddin and UNM Phinisi campuses
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you had a positive experience, particularly regarding the cleanliness, friendly service, and comfort during your stay. Your compliments motivate the entire Claro Makassar team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room is nice, but the description says city view, but it turns out to be a kitchen view.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you enjoyed the quality of our rooms. However, we apologize if the view from your room did not meet your expectations, as you were looking for a city view. This feedback is very important to us, and we will take it into consideration to improve the information and amenities in the rooms so that our guests' experiences will better meet their expectations. Thank you for trusting Claro Makassar. We hope to welcome you back on your next stay for an even better experience. Sincerely, Angiat Sinaga, General Manager
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hilda r. d.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very pleasant, clean, friendly and comfortable, definitely will stay again at Claro.
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Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you had a positive experience, particularly regarding the cleanliness, friendly service, and comfort during your stay. Your compliments motivate the entire Claro Makassar team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Claro Makassar in the future. Sincerely, Angkiat Sinaga, General Manager
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Number of reviews per page
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40