CLARO Makassar

Hotels
8.5
/10
Very Good
14,418 reviews

What Guests Say About Their Stay

Bedroom (428)
Staff Friendliness (407)
Room Space (398)
Distance To City Center (394)
Frandi D.
8.5
/ 10
My stay here last week was perfectly fine. The hotel delivered exactly what you would expect. The room was comfortable and clean, service was professional, and the breakfast was standard. It's a solid choice that ticks all the boxes for a 4-star hotel. No complaints!
y***a
9.1
/ 10
My first time in Makassar, I stayed here. Since arriving, the security guard was friendly, the bellboy quickly carried my luggage and escorted me to my room, check-in was fast, I got a room near the elevator as requested, the room was spacious, cool, clean, the mattress was soft, the sheets were soft, and there was a refrigerator. I stayed here for 3 days, they asked for cleaning and changing the sheets every day, and they really did. I didn't try the food, but my friend who also stayed here said the in-room dining was delicious. Recommended 👍
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Surya D. F. S.
10.0
/ 10
Claro is one of the best hotels in Makassar. Its central location and easy access to everything make it a great choice. Furthermore, we chose Claro for this staycation because our youngest child wanted to play in the pool, and Claro is a great place for a comfortable swimming pool for children.
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Muhammad A.
10.0
/ 10
The staff, especially the security guards, were very friendly. As a wheelchair user, I was well-served right up to my room, and the breakfast was delicious and varied.
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Gusmeny r.
10.0
/ 10
the staff is friendly, feels like home, close to everywhere, complete facilities. basically the experience of staying at Hotel Claro is extraordinary.
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In the Area
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Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at CLARO Makassar is a good choice when you are visiting Pettarani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around CLARO Makassar

Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222
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Lobby CLARO Makassar
Lobby 2 CLARO Makassar

Discover More About CLARO Makassar

CLARO Makassar Rates per Night

Planning your trip and wondering about hotel rates? Finding the best hotel prices for CLARO Makassar is easy. CLARO Makassar room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best CLARO Makassar hotel rates? Check out Traveloka for the latest deals and promotions!

CLARO Makassar Location & Address

Wondering where to find CLARO Makassar? CLARO Makassar is located at Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222. It's situated in the Makassar area, known for its vibrant atmosphere and local experiences. The hotel is approximately 5 km from the city center.

How to go to CLARO Makassar from Airport

Need to get from the airport to CLARO Makassar? Getting to the hotel from Sultan Hasanuddin International Airport (UPG) is straightforward. Here are a few options to consider:

  • Taxi (most direct): Taxis are readily available at the airport. The ride to the hotel takes approximately 30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride-hailing services are also available at the airport. This is a convenient option, and the cost is usually lower than a taxi.
  • Hotel Transfer (hassle-free): Some hotels offer airport transfer services. Check with CLARO Makassar to see if they provide this service.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel transfer in advance.

CLARO Makassar Reviews & Summary

Want to know what other guests think about CLARO Makassar? Hotel reviews often highlight the hotel's excellent service and comfortable rooms. Guests frequently praise the hotel's convenient location and the friendly staff.

A standout feature is the rooftop pool, offering stunning city views. One guest raved, "The staff was incredibly helpful, and the breakfast buffet was amazing!" Ready to experience it yourself? Book your stay at CLARO Makassar today!

CLARO Makassar Room Types Available

Curious about the room options at CLARO Makassar? The hotel offers a variety of room types to suit different needs. Here's a glimpse of what you can expect:

  • Deluxe Room: Comfortable and well-appointed, often with city views.
  • Executive Suite: More spacious, with a separate living area.
  • Family Room: Designed to accommodate families, with extra space and beds.
  • Smoking/Non-Smoking Rooms: Available upon request.

Please note: Pet-friendly rooms may be available; check with the hotel for any additional charges or requirements.

Hotel Facilities in CLARO Makassar

What amenities does CLARO Makassar offer? The hotel provides a range of facilities to enhance your stay. Here's a look at what you can enjoy:

  • Swimming Pool: A refreshing pool for adults and kids.
  • Fitness Center: Stay active with a well-equipped gym.
  • Spa: Relax and rejuvenate with various treatments.
  • Restaurant: Enjoy delicious meals at the hotel's restaurant.
  • Business Center: For business travelers, with meeting rooms and services.

Operating hours and extra fees may apply for certain facilities; check with the hotel for details.

Hotel Buffet or Restaurant/Cafe in CLARO Makassar

Looking for dining options at CLARO Makassar? The hotel offers several choices to satisfy your cravings. Here's what you can expect:

  • The Restaurant: Offers a variety of cuisines, including local and international dishes.
  • Buffet: A breakfast buffet is usually available, with a wide selection of options. Price per person: ₱300.
  • Cafe: A cafe serving coffee, snacks, and light meals.

Special or signature dishes are often available; check with the restaurant for details. Opening hours vary, so it's best to confirm with the hotel.

CLARO Makassar Airport pickups and How to Book

Does CLARO Makassar offer airport transfers? Many hotels provide convenient airport pick-up services. Here's how to find out about CLARO Makassar's airport transfer options:

To book an airport transfer, contact the hotel directly. You may need to provide your flight details and arrival time. It's recommended to book in advance, ideally at least 24 hours before your arrival.

Nearby MRT Station & Bus Stops

Need to get around using public transport? Here's information about nearby MRT stations and bus stops:

  • Trans Makassar Bus Stop: Located a short walk from the hotel.

Public transport cards are available for purchase at the bus stops. Check for payment options and top-up locations.

Nearby Attractions for Family / Kid Friendly

Planning some fun activities near CLARO Makassar? There are plenty of family-friendly attractions nearby. Here are some ideas:

  • Trans Studio Makassar: A large indoor theme park with rides and attractions. Distance: 3 km. Entry price: ₱300,000.
  • Losari Beach: A popular spot for families, with beautiful sunsets and street food. Distance: 2 km. Entry price: Free.
  • Fort Rotterdam: A historic fort with museums and cultural exhibits. Distance: 3 km. Entry price: ₱10,000.
  • Bugis Waterpark Adventure: A water park with slides and pools for all ages. Distance: 10 km. Entry price: ₱100,000.
  • Paotere Harbour: A traditional harbor where you can see the Phinisi boats. Distance: 5 km. Entry price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on activities and attractions!

Where to eat near CLARO Makassar (Makassar)

Looking for delicious food near CLARO Makassar? You'll find plenty of options to satisfy your appetite. Here are some recommendations:

  • Cafes/Restaurants:
  • Warung Kopi Tinggi: A local coffee shop with a cozy atmosphere.
  • Rumah Makan Seafood Apong: A seafood restaurant with fresh catches.
  • Local Street Food:
  • Coto Makassar: A traditional beef soup.
  • Konro Bakar: Grilled ribs with a rich sauce.
  • Pisang Epe: Grilled banana with palm sugar.
  • Mie Titi: Crispy noodles with a savory sauce.

Shopping places near CLARO Makassar (Makassar)

Need to do some shopping near CLARO Makassar? Here are some shopping places in Makassar:

  • Mall Ratu Indah: A popular mall with various shops and restaurants.
  • Trans Studio Mall Makassar: A large mall with a theme park.
  • Somba Opu Street: A street known for souvenirs and local products.

Other Places to Stay Near CLARO Makassar

Looking for other hotel options near CLARO Makassar? Here are some recommendations:

  • Luxury/5–6 Star Hotels Nearby:
  • The Rinra Makassar: A luxury hotel with excellent amenities.
  • Four Points by Sheraton Makassar: A modern hotel with great service.
  • Four-Star Hotels Nearby:
  • Swiss-Belhotel Makassar: A well-regarded hotel with comfortable rooms.
  • Three-Star Hotels Nearby:
  • Hotel Grand Celino: A budget-friendly option with a good location.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on hotels near CLARO Makassar!

Ready to book your stay? Find the best deals and availability on Traveloka!

All facilities in CLARO Makassar

Bar, Cafe and Lounge CLARO Makassar
Bar, Cafe and Lounge
Swimming Pool CLARO Makassar
Swimming Pool
Entertainment Facility CLARO Makassar
Entertainment Facility
Fitness Center CLARO Makassar
Fitness Center
Functional Hall CLARO Makassar
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Dining area
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Snack bar
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Entertainment for adults
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Airport transfer
  • Car rental
  • Secure parking
  • Valet parking
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops

Sports and Recreations

  • Billiard
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in CLARO Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at CLARO Makassar
590
Number of floors in CLARO Makassar
17
Another facilities in CLARO Makassar
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in CLARO Makassar

What are available facilities at CLARO Makassar?
There are top facilites at CLARO Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at CLARO Makassar?
The standard check-in time at CLARO Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does CLARO Makassar provide breakfast?
Yes, CLARO Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of CLARO Makassar?
CLARO Makassar is a 4.0-star hotel.
How many floors does CLARO Makassar have?
CLARO Makassar has 17 floors.
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More Reviews from Other Guests in CLARO Makassar

Overall Ratings & Reviews CLARO Makassar

Traveloka (14,366)
Other sources (52)
8.6
Very Good
From 14,366 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (246)
Staff Friendliness (233)
Room Space (220)
Distance to City Center (219)
Accessibility (213)
Ambiance (210)
Bathroom (203)
Hotel Area (199)
Variety (197)
Taste (193)
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Traveler Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
Y***S
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Ample parking and guaranteed security
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Aul
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Always a pleasure to stay at Claro
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N***l
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
I stayed during my birthday, and they gave me a complimentary birthday cake! So greatful definitely will be back!
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall good and satisfied ………
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall good and satisfied ………
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is friendly... The food is the best... The taste is just right and there are many variations.
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Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that the friendly staff and the quality and variety of food at Claro Makassar impressed you. Your appreciation encourages our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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S***b
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable and nice stay at Claro
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Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that you were comfortable and enjoyed your stay at Claro Makassar. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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Hardianto W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
If there are events at the same time, basement parking becomes difficult for hotel guests.
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Accommodation's Reply
23 Jan 2026
Thank you for taking the time to share your feedback through Traveloka. We appreciate your positive review of Claro Makassar. We apologize for any inconvenience caused by the underground parking area, especially during peak events. This feedback is important to us, and we have followed up with the relevant team to improve parking management for the greater convenience of our guests. Thank you for your valuable feedback, which helps us improve the quality of our service. We hope to welcome you back for another comfortable stay in our future. Sincerely, Angkiat Sinaga, General Manager
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A***A
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Friendly, nice place, strategic location.
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Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that you were impressed with the friendly service, comfortable accommodation, and excellent location of Claro Makassar. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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Subhan d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Only the view is not so good, asked for a city view but only one room is available and there are no connected rooms, then the breakfast is not very varied and the menu is the same as the previous day
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Accommodation's Reply
23 Jan 2026
Thank you for sharing your experience and review through Traveloka. We appreciate your feedback. We apologize if your expectations regarding the room view did not meet your expectations, including the limited number of city view rooms and connecting rooms. Regarding the breakfast menu, which you found to have limited variety and often resembled the previous day, this is an important observation for us, and we have forwarded it to the relevant team for immediate investigation and improvement. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back for an even better stay experience in the future. Sincerely, Angkiat Sinaga, General Manager
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O***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Not bad, only the water in the toilet is not very smooth, other than that it is good
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Accommodation's Reply
23 Jan 2026
Thank you for taking the time to write a review through Traveloka. We appreciate your positive rating of Claro Makassar. We apologize for the inconvenience regarding the poor water pressure in the bathroom. This is a significant issue for us, and we have followed up with the relevant team to ensure it does not happen again in the future. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back for your next stay for an even more comfortable experience. Sincerely, Angkiat Sinaga, General Manager
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Y***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommendations for staying in Makassar City
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Accommodation's Reply
23 Jan 2026
Thank you for your feedback and comments through Traveloka. We greatly appreciate your trust in choosing Claro Makassar as your accommodation in Makassar. We are committed to providing comfortable accommodations with complete amenities, an excellent location, and the best possible service for all our guests. Your feedback encourages us to further improve the quality of our services in the future. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great accommodation, comfortable and good location
1 people find it helpful
Accommodation's Reply
08 Jan 2026
Thank you for your kind review. I am pleased to know that you found our accommodation comfortable and well located. We look forward to welcoming you back to Claro. Warm regards, Anggiat Sinaga General Manager
HASRUL
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good service, had some problems during check in but it was resolved well...
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Accommodation's Reply
08 Jan 2026
Thank you, Mr. Hasrul, for your review and trust. We apologize for any inconvenience you experienced during check-in, but we are pleased to learn that our team handled the matter well. Your feedback is invaluable in our ongoing efforts to improve our services. We hope to welcome you back to Claro in the future. Sincerely, Angkiat Sinaga, General Manager
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Excellent service, safe atmosphere and seamless access... thank you Claro👍🏻👍🏻
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Accommodation's Reply
08 Jan 2026
Thank you for your review and trust. I am delighted to hear that you were impressed with the excellent service, safe atmosphere, and convenient location during your stay at Claro. Thank you for choosing Claro, and we hope to welcome you again next time. Sincerely, Angkiat Sinaga, General Manager
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D***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Friendly and helpful staff for check in and check out
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Accommodation's Reply
08 Jan 2026
Thank you for your review and compliments. I am delighted to hear that our staff provided friendly and helpful service throughout both check-in and check-out. We hope to welcome you back to Claro again. Sincerely, Angkiat Sinaga, General Manager
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Amin R.
icon-origin-TRAVELOKA
7.7
/10
Reviewed 5 week(s) ago
If you want to swim you have to rent clothes
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Accommodation's Reply
08 Jan 2026
Thank you, Mr. Amin R., for your feedback. We apologize if our swimsuit rental policy caused you any inconvenience while using the pool. This feedback is invaluable, and we will incorporate it into future improvements to ensure that information about this facility is clearer for our guests. We hope to welcome you back to Claro next time. Sincerely, Angkiat Sinaga, General Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff were very friendly and very helpful.
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Accommodation's Reply
08 Jan 2026
Thank you for your review and compliments. I am delighted to know that the friendliness and helpfulness of our staff contributed to your pleasant stay. We hope to welcome you back to Claro again. Sincerely, Angkiat Sinaga, General Manager
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Loved staying here, the location is strategic and the breakfast is very varied and delicious 😍 next time I will stay here again
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Accommodation's Reply
08 Jan 2026
Thank you for your wonderful review. I'm delighted to hear you enjoyed your stay at Claro, from the excellent location to the varied and delicious breakfast. We hope to welcome you back again next time. Sincerely, Angkiat Sinaga, General Manager
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R***a
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the rooms are spacious and clean, the breakfast menu is varied and everything is delicious 😘
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Accommodation's Reply
08 Jan 2026
Thank you for this wonderful review. I am delighted to hear that you appreciated the friendliness of our staff, the comfort of the spacious and clean rooms, and the varied breakfast options we offer. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Hotel Claro again. Sincerely, Angkiat Sinaga, General Manager
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Exterior 4 CLARO Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews CLARO Makassar

Traveloka (14,366)
Other sources (52)
8.6
Very Good
From 14,366 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (246)
Staff Friendliness (233)
Room Space (220)
Distance to City Center (219)
Accessibility (213)
Ambiance (210)
Bathroom (203)
Hotel Area (199)
Variety (197)
Taste (193)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
Y***S
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Ample parking and guaranteed security
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Aul
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Always a pleasure to stay at Claro
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N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I stayed during my birthday, and they gave me a complimentary birthday cake! So greatful definitely will be back!
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall good and satisfied ………
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A***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall good and satisfied ………
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is friendly... The food is the best... The taste is just right and there are many variations.
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Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that the friendly staff and the quality and variety of food at Claro Makassar impressed you. Your appreciation encourages our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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S***b
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable and nice stay at Claro
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Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that you were comfortable and enjoyed your stay at Claro Makassar. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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Hardianto W.
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
If there are events at the same time, basement parking becomes difficult for hotel guests.
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Accommodation's Reply
23 Jan 2026
Thank you for taking the time to share your feedback through Traveloka. We appreciate your positive review of Claro Makassar. We apologize for any inconvenience caused by the underground parking area, especially during peak events. This feedback is important to us, and we have followed up with the relevant team to improve parking management for the greater convenience of our guests. Thank you for your valuable feedback, which helps us improve the quality of our service. We hope to welcome you back for another comfortable stay in our future. Sincerely, Angkiat Sinaga, General Manager
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A***A
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Friendly, nice place, strategic location.
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Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that you were impressed with the friendly service, comfortable accommodation, and excellent location of Claro Makassar. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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Subhan d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Only the view is not so good, asked for a city view but only one room is available and there are no connected rooms, then the breakfast is not very varied and the menu is the same as the previous day
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Accommodation's Reply
23 Jan 2026
Thank you for sharing your experience and review through Traveloka. We appreciate your feedback. We apologize if your expectations regarding the room view did not meet your expectations, including the limited number of city view rooms and connecting rooms. Regarding the breakfast menu, which you found to have limited variety and often resembled the previous day, this is an important observation for us, and we have forwarded it to the relevant team for immediate investigation and improvement. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back for an even better stay experience in the future. Sincerely, Angkiat Sinaga, General Manager
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O***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Not bad, only the water in the toilet is not very smooth, other than that it is good
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Accommodation's Reply
23 Jan 2026
Thank you for taking the time to write a review through Traveloka. We appreciate your positive rating of Claro Makassar. We apologize for the inconvenience regarding the poor water pressure in the bathroom. This is a significant issue for us, and we have followed up with the relevant team to ensure it does not happen again in the future. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back for your next stay for an even more comfortable experience. Sincerely, Angkiat Sinaga, General Manager
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Y***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommendations for staying in Makassar City
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Accommodation's Reply
23 Jan 2026
Thank you for your feedback and comments through Traveloka. We greatly appreciate your trust in choosing Claro Makassar as your accommodation in Makassar. We are committed to providing comfortable accommodations with complete amenities, an excellent location, and the best possible service for all our guests. Your feedback encourages us to further improve the quality of our services in the future. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great accommodation, comfortable and good location
1 people find it helpful
Accommodation's Reply
08 Jan 2026
Thank you for your kind review. I am pleased to know that you found our accommodation comfortable and well located. We look forward to welcoming you back to Claro. Warm regards, Anggiat Sinaga General Manager
HASRUL
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good service, had some problems during check in but it was resolved well...
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Accommodation's Reply
08 Jan 2026
Thank you, Mr. Hasrul, for your review and trust. We apologize for any inconvenience you experienced during check-in, but we are pleased to learn that our team handled the matter well. Your feedback is invaluable in our ongoing efforts to improve our services. We hope to welcome you back to Claro in the future. Sincerely, Angkiat Sinaga, General Manager
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Excellent service, safe atmosphere and seamless access... thank you Claro👍🏻👍🏻
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Accommodation's Reply
08 Jan 2026
Thank you for your review and trust. I am delighted to hear that you were impressed with the excellent service, safe atmosphere, and convenient location during your stay at Claro. Thank you for choosing Claro, and we hope to welcome you again next time. Sincerely, Angkiat Sinaga, General Manager
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D***l
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Friendly and helpful staff for check in and check out
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Accommodation's Reply
08 Jan 2026
Thank you for your review and compliments. I am delighted to hear that our staff provided friendly and helpful service throughout both check-in and check-out. We hope to welcome you back to Claro again. Sincerely, Angkiat Sinaga, General Manager
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Amin R.
icon-origin-TRAVELOKA
7.7
/10
Reviewed 5 week(s) ago
If you want to swim you have to rent clothes
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Accommodation's Reply
08 Jan 2026
Thank you, Mr. Amin R., for your feedback. We apologize if our swimsuit rental policy caused you any inconvenience while using the pool. This feedback is invaluable, and we will incorporate it into future improvements to ensure that information about this facility is clearer for our guests. We hope to welcome you back to Claro next time. Sincerely, Angkiat Sinaga, General Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
The hotel staff were very friendly and very helpful.
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Accommodation's Reply
08 Jan 2026
Thank you for your review and compliments. I am delighted to know that the friendliness and helpfulness of our staff contributed to your pleasant stay. We hope to welcome you back to Claro again. Sincerely, Angkiat Sinaga, General Manager
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Loved staying here, the location is strategic and the breakfast is very varied and delicious 😍 next time I will stay here again
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Accommodation's Reply
08 Jan 2026
Thank you for your wonderful review. I'm delighted to hear you enjoyed your stay at Claro, from the excellent location to the varied and delicious breakfast. We hope to welcome you back again next time. Sincerely, Angkiat Sinaga, General Manager
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R***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the rooms are spacious and clean, the breakfast menu is varied and everything is delicious 😘
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Accommodation's Reply
08 Jan 2026
Thank you for this wonderful review. I am delighted to hear that you appreciated the friendliness of our staff, the comfort of the spacious and clean rooms, and the varied breakfast options we offer. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Hotel Claro again. Sincerely, Angkiat Sinaga, General Manager
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