CLARO Makassar

Hotels
Preferred Partner Plus
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8.5
/10
Very Good
15,235 reviews

What Guests Say About Their Stay

Bedroom (636)
Staff Friendliness (611)
Distance To City Center (594)
Room Space (591)

Nur I. A.

10.0
/ 10
Basically, every time I have the good fortune to vacation at Hotel Claro, I'm satisfied with everything 🥰 Especially recently, I was upgraded to a more wow-cool place without any additional costs 🤗
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N***r

8.5
/ 10
Check-in and check-out were fast, the rooms were comfortable and clean. The food was plentiful and delicious. I've stayed at Claro many times 👍
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a***i

10.0
/ 10
Nice hotel for a wedding event, good food, good access to anywhere. Recommend this hotel for stay and wedding.

Mardiana A.

10.0
/ 10
I've stayed here 3 times, the food is delicious, the rooms are comfortable, the service is friendly, it's definitely recommended 🥰
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Firdayani H. A.

10.0
/ 10
If I could give 7 stars, I would give 7 stars. Hehehe, starting from the receptionist, bellboy to CS, everyone is friendly and the service is great, in short, it is highly recommended for family vacations, in short, if I go to Makassar, I will stay here again, Claro is indeed the best since the past.
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In the Area
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Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at CLARO Makassar is a good choice when you are visiting Pettarani. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around CLARO Makassar

Jalan AP Pettarani No. 3, Pettarani, Makassar, Sulawesi Selatan, Indonesia, 90222
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Lobby CLARO Makassar
Lobby 2 CLARO Makassar

Discover More About CLARO Makassar

Discover the Charm of CLARO Makassar

Welcome to CLARO Makassar, your premier destination for an unforgettable stay in the vibrant heart of Sulawesi Selatan, Indonesia. We pride ourselves on offering a blend of modern comfort, exceptional service, and a prime location that makes exploring the best of Makassar effortless. Whether you're here for business or leisure, CLARO Makassar is designed to be your home away from home, providing a sanctuary of relaxation and convenience. Room rates at CLARO Makassar start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

CLARO Makassar Location

CLARO Makassar is strategically situated in the bustling Panakkukang district, a dynamic area known for its commercial activity and accessibility. Located approximately 30 minutes from Sultan Hasanuddin International Airport (UPG) and a mere 15 minutes from the city center, our hotel offers unparalleled convenience for travelers. The atmosphere surrounding CLARO Makassar is one of vibrant energy, with easy access to shopping centers, local eateries, and cultural landmarks. It's the perfect base for those who wish to immerse themselves in the local culture while enjoying the comforts of a modern hotel.

CLARO Makassar Facilities & Services

Facilities for guests at CLARO Makassar are designed to cater to every need, ensuring a comfortable and enjoyable experience.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day. Operating hours are from 7:00 AM to 7:00 PM.
  • A well-equipped fitness center to keep up with your workout routine. Open daily from 6:00 AM to 9:00 PM.
  • A luxurious spa and wellness center offering a range of treatments to rejuvenate your body and mind. Treatments are available from 10:00 AM to 10:00 PM, with prices starting from PHP 1,500.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • Spacious and secure free parking space for guests arriving by car.
  • A dedicated concierge service to assist with any inquiries or arrangements.
  • Meeting and banquet facilities for corporate events and special occasions.
  • A kids' club, providing a fun and safe environment for younger guests. Operating hours are from 9:00 AM to 6:00 PM.

CLARO Makassar Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of CLARO Makassar. We offer a range of options, from cozy Standard rooms to expansive Suites, each thoughtfully appointed to ensure your utmost comfort.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and some feature a bathtub.
  • Executive Room:

    Offering enhanced amenities and a City View. These rooms are non-smoking and include a bathtub.
  • Junior Suite:

    A spacious option with a City View, non-smoking, and equipped with a bathtub.
  • Family Suite:

    Ideal for families, these suites provide ample space and comfort with a City View. They are non-smoking and feature a bathtub.
  • Presidential Suite:

    Our most luxurious offering, providing unparalleled comfort and stunning City Views. This suite is non-smoking and includes a lavish bathtub.
CLARO Makassar is pleased to offer pet-friendly rooms for guests traveling with their beloved companions. An additional cleaning fee of PHP 1,000 per pet, per stay, will apply to ensure the comfort of all our guests.

CLARO Makassar Dining & Restaurants

Savor a culinary journey at CLARO Makassar with our exquisite dining options. Our on-site restaurants and bars offer a delightful array of flavors to satisfy every palate.
  • The Grand Cafe:

    Our main dining venue, offering a lavish breakfast buffet with a wide selection of international and local dishes. Estimated price per person for breakfast is PHP 750. Operating hours: 6:00 AM - 10:00 AM.
  • Sky Lounge:

    Enjoy breathtaking city views from our rooftop bar, serving expertly crafted cocktails and light snacks. Estimated price per person for drinks and snacks is PHP 900. Operating hours: 5:00 PM - 1:00 AM.
  • Local Flavors Restaurant:

    Experience the authentic taste of South Sulawesi with our curated menu of traditional dishes. Estimated price per person for a meal is PHP 850. Operating hours: 11:00 AM - 10:00 PM.

CLARO Makassar Nearby Attractions and Activities

CLARO Makassar is ideally located to explore the rich cultural heritage and vibrant attractions of the region. Immerse yourself in the local charm with these nearby points of interest:
  • Fort Rotterdam:

    A historic Dutch fort offering a glimpse into Makassar's colonial past and maritime history.
  • Paotere Harbor:

    Witness the iconic Pinisi schooners and experience the bustling atmosphere of this traditional port.
  • Trans Studio Makassar:

    One of the largest indoor theme parks in Southeast Asia, offering thrilling rides and entertainment for all ages.
  • Museum La Galigo:

    Located within Fort Rotterdam, this museum showcases the history and culture of South Sulawesi.
  • Karebosi Link:

    A modern urban park and commercial complex, perfect for a leisurely stroll or some retail therapy.
If you are looking for other activities around CLARO Makassar, check out the best deals on Traveloka: Recommended activities in Makassar!

How to Get to CLARO Makassar from the Airport

Navigating your journey to CLARO Makassar is made simple with various transportation options available from Sultan Hasanuddin International Airport (UPG). Understanding how to get to CLARO Makassar ensures a smooth start to your stay.
  • Hotel Private Airport Transfer:

    For ultimate convenience and comfort, the CLARO Makassar airport transfer service can be arranged in advance. This service offers a seamless journey directly to the hotel. Prices start from PHP 1,200. You can book this through our airport transfer services or directly with the hotel.
  • Metered Taxis:

    Available at the airport's designated taxi stands. Ensure the meter is used for fair pricing. Estimated fare to CLARO Makassar is between PHP 300 - PHP 400.
  • Ride-hailing Services:

    Popular ride-hailing apps are readily available at the airport. The cost is comparable to metered taxis, typically ranging from PHP 250 - PHP 350.
  • Airport Premium Buses:

    While less direct, some airport bus services may offer routes that connect to the city center, from where you can take a short taxi or ride-hailing trip to the hotel. This is a more budget-friendly option.

Summary of Why You Should Choose to Stay at CLARO Makassar

Choosing CLARO Makassar means opting for a superior travel experience in Sulawesi Selatan. Our commitment to guest satisfaction, combined with our prime location and excellent amenities, makes us the ideal choice for your next trip.
  • Prime Location:

    Situated in the vibrant Panakkukang district, offering easy access to key attractions and business hubs.
  • Exceptional Facilities:

    From a refreshing swimming pool and fitness center to a rejuvenating spa, we have everything you need for a comfortable stay.
  • Diverse Room Options:

    A wide range of room types to suit every traveler's needs, ensuring comfort and style.
  • Delicious Dining:

    Experience a variety of culinary delights at our on-site restaurants and bars.
  • Outstanding Service:

    Our dedicated staff is committed to providing warm hospitality and personalized service.
Discover the best Room availability at CLARO Makassar and start Planning your trip today. For seamless Booking CLARO Makassar, we recommend using Traveloka. Book budget hotels in Sulawesi Selatan and Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in CLARO Makassar

Bar, Cafe and Lounge CLARO Makassar
Bar, Cafe and Lounge
Swimming Pool CLARO Makassar
Swimming Pool
Entertainment Facility CLARO Makassar
Entertainment Facility
Fitness Center CLARO Makassar
Fitness Center
Functional Hall CLARO Makassar
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Dining area
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Halfboard with non-alcoholic drinks
  • Nightclub
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Snack bar
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Entertainment for adults
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Airport transfer
  • Car rental
  • Secure parking
  • Valet parking
  • Valet parking (surcharge)

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Shops

Sports and Recreations

  • Billiard
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in CLARO Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at CLARO Makassar
590
Number of floors in CLARO Makassar
17
Another facilities in CLARO Makassar
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in CLARO Makassar

What are available facilities at CLARO Makassar?
There are top facilites at CLARO Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at CLARO Makassar?
The standard check-in time at CLARO Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does CLARO Makassar provide breakfast?
Yes, CLARO Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of CLARO Makassar?
CLARO Makassar is a 4.0-star hotel.
How many floors does CLARO Makassar have?
CLARO Makassar has 17 floors.
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More Reviews from Other Guests in CLARO Makassar

Overall Ratings & Reviews CLARO Makassar

Traveloka (15,180)
Other sources (55)
8.6
Very Good
From 15,180 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (335)
Staff Friendliness (321)
Distance to City Center (297)
Ambiance (296)
Room Space (296)
Accessibility (293)
Bathroom (279)
Hotel Area (271)
Variety (271)
Taste (266)
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Traveler Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
Iskandar
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
The room was spacious enough and adequate for resting. The bathroom was also quite spacious, although some fixtures needed improvement.
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C***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Nice, very clean and complete facilities.
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Staff accommodating and fast response to room service and used to handling multiple events simultaneously, but the AC didn't get cold fast enough.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Family favorite hotel, continue to improve the best service of this hotel.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff are amazing, friendly and fun.
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zul f. b.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Best for comfort according to price
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Zul F. B., Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you felt comfortable during your stay and considered the experience worthwhile. Your compliments motivate the entire Claro Makassar team to strive for the best service, quality facilities, and the most valuable stay experience for all guests. We hope to welcome you back to Claro Makassar next time and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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zul f. b.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Best for comfort according to price
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Zul F. B., Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you felt comfortable during your stay and considered the experience worthwhile. Your compliments motivate the entire Claro Makassar team to strive for the best service, quality facilities, and the most valuable stay experience for all guests. We hope to welcome you back to Claro Makassar next time and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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N***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful.
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. N*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you were satisfied with the friendliness and assistance of all our staff throughout your stay. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, responsive, and professional service to ensure every guest has the best possible stay experience. We hope to welcome you back to Claro Makassar on your next visit and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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Golden l.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good hotel, comfortable, good service.
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Golden L., Thank you for reviewing your stay at Clara Makassar Hotel on Traveloka. We are delighted to hear that you were comfortable during your stay and satisfied with the services we provided. Your compliments motivate the entire Clara Makassar team to strive for friendly and professional service, as well as maintaining the quality of our facilities, so that every guest has the best possible stay experience. We hope to welcome you back to Clara Makassar Hotel for your next stay and provide you with an even better experience. Sincerely, *Angkiat Sinaga* General Manager, Clara Makassar Hotel
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N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It would be fun to watch the 2026 World Cup together
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. N*h, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you enjoyed watching the 2026 FIFA World Cup with us. We strive to provide a comfortable and memorable stay experience through various activities and special moments that our guests can enjoy. We are pleased to know that these activities were a part of your enjoyable experience during your stay at Claro Makassar. We hope to welcome you back to Claro Makassar again in the future and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Okay, the room is comfortable, breakfast is quite varied.
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Accommodation's Reply
20 Jul 2026
Dear M*a, Thank you for your review of your stay at Claro Makassar on Traveloka. We are delighted to hear that you were comfortable with the room we provided and enjoyed the varied breakfast menu. Your compliments motivate the entire Claro Makassar team to strive to maintain the quality of service, the comfort of the rooms, and to provide an even more diverse and high-quality breakfast for all guests. We hope to welcome you back to Claro Makassar on your next stay and provide you with an even better experience. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar
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Andi I. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean and close to MP mall.
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2 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Mr. Andi I. R., Thank you for your review of your stay at Claro Makassar on Traveloka. We are delighted to hear that you were satisfied with the cleanliness of our hotel and Claro Makassar's excellent location near Panakkukang Shopping Mall. Your compliments motivate the entire Claro Makassar team to strive for continued cleanliness, the best service, and to provide a comfortable stay for all guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent in guest service.
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Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. L*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you rated our service as *Excellent*. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, professional, and dedicated service to provide the best possible stay experience for all our guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent in guest service.
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. L*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you rated our service as *Excellent*. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, professional, and dedicated service to provide the best possible stay experience for all our guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The elevator was full, waiting almost 30 minutes.
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. D*y, Thank you for taking the time to share your review of your stay at Claro Makassar Hotel through Traveloka. We apologize for the inconvenience you experienced regarding the approximately 30-minute wait for the elevator. We understand that this situation can be very inconvenient, especially when the hotel has a large number of guests using the elevator simultaneously. Your feedback has been taken into consideration to evaluate the management of elevator usage and the readiness of our team to handle situations with a high volume of users, in order to provide more efficient service. Thank you for your valuable feedback. We sincerely hope to welcome you again to Claro Makassar Hotel and provide you with an even more comfortable stay that meets your expectations. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar Hotel
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Fidriati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very satisfied... Thank you
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Accommodation's Reply
20 Jul 2026
Dear Mr. Fidriati O.M., Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you were satisfied with your stay with us. Your compliments and gratitude are a very meaningful motivation for the entire Claro Makassar team to strive to provide the best service, maintain the comfort of our facilities, and deliver a memorable stay experience for all our guests. We hope to welcome you back to Claro Makassar Hotel for your next stay and provide you with an even more memorable experience. Sincerely, *Anguiat Sinaga* General Manager, Claro Makassar Hotel
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Wardana M. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A representative hotel for staying and meeting at MKS, very good for vacation, easy access to the toll road.
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Accommodation's Reply
20 Jul 2026
Dear Mr. Vardana M.H., Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you found Claro Makassar Hotel to be a suitable choice for your stay and needs in Makassar. We appreciate your appreciation for the convenient location to the hotel, including easy access to the expressway, making Claro Makassar a convenient choice for both leisure and business travel. Your compliments motivate the entire Claro Makassar team to strive for the best service, facilities that cater to diverse guest needs, and a comfortable and memorable stay experience. We hope to welcome you back to Claro Makassar in the future. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Stayed 2 nights at this hotel, very comfortable and worth it.
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Harika P.
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
A star-rated hotel with numerous family events. Elevator waits can be 15-30 minutes for going up or down. Event flow needs improvement. Breakfast is very busy; perhaps more and more breakfast locations need to be allocated.
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Accommodation's Reply
20 Jul 2026
Dear Ms. Harika P., Thank you for taking the time to share your experience staying at Claro Makassar Hotel through Traveloka. We appreciate your positive review of Claro Makassar Hotel, which offers numerous amenities and family-friendly activities for guests to enjoy. We apologize for the inconvenience you experienced regarding the waiting time for the elevator and the relatively crowded breakfast area. We understand that this situation may reduce comfort, especially when the hotel occupancy rate is high and multiple events/activities are taking place simultaneously. Your feedback regarding the management of activity flow, elevator usage management, and breakfast area allocation is important to us. We will review this with the relevant teams so that in the future we can improve our operational management to ensure guests have a comfortable experience even when the hotel is busy. Thank you for your valuable feedback. We sincerely hope to welcome you again to Claro Makassar Hotel and provide you with an even better stay experience that meets your expectations. Sincerely, *Angkiat Sinaga* General Manager, Claro Makassar Hotel
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M***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean, the breakfast choices are very varied.
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1 people find it helpful
Number of reviews per page
20
40

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Exterior 4 CLARO Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews CLARO Makassar

Traveloka (15,180)
Other sources (55)
8.6
Very Good
From 15,180 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

8.8

Service and Facilites

8.7

People often mention about CLARO Makassar
All
Bedroom (335)
Staff Friendliness (321)
Distance to City Center (297)
Ambiance (296)
Room Space (296)
Accessibility (293)
Bathroom (279)
Hotel Area (271)
Variety (271)
Taste (266)
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Traveler Reviews CLARO Makassar

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40
Customer reviews
Iskandar
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 day(s) ago
The room was spacious enough and adequate for resting. The bathroom was also quite spacious, although some fixtures needed improvement.
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C***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
Nice, very clean and complete facilities.
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Staff accommodating and fast response to room service and used to handling multiple events simultaneously, but the AC didn't get cold fast enough.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Family favorite hotel, continue to improve the best service of this hotel.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff are amazing, friendly and fun.
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zul f. b.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Best for comfort according to price
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Zul F. B., Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you felt comfortable during your stay and considered the experience worthwhile. Your compliments motivate the entire Claro Makassar team to strive for the best service, quality facilities, and the most valuable stay experience for all guests. We hope to welcome you back to Claro Makassar next time and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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zul f. b.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Best for comfort according to price
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Zul F. B., Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you felt comfortable during your stay and considered the experience worthwhile. Your compliments motivate the entire Claro Makassar team to strive for the best service, quality facilities, and the most valuable stay experience for all guests. We hope to welcome you back to Claro Makassar next time and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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N***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful.
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. N*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you were satisfied with the friendliness and assistance of all our staff throughout your stay. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, responsive, and professional service to ensure every guest has the best possible stay experience. We hope to welcome you back to Claro Makassar on your next visit and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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Golden l.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good hotel, comfortable, good service.
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Golden L., Thank you for reviewing your stay at Clara Makassar Hotel on Traveloka. We are delighted to hear that you were comfortable during your stay and satisfied with the services we provided. Your compliments motivate the entire Clara Makassar team to strive for friendly and professional service, as well as maintaining the quality of our facilities, so that every guest has the best possible stay experience. We hope to welcome you back to Clara Makassar Hotel for your next stay and provide you with an even better experience. Sincerely, *Angkiat Sinaga* General Manager, Clara Makassar Hotel
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N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It would be fun to watch the 2026 World Cup together
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. N*h, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you enjoyed watching the 2026 FIFA World Cup with us. We strive to provide a comfortable and memorable stay experience through various activities and special moments that our guests can enjoy. We are pleased to know that these activities were a part of your enjoyable experience during your stay at Claro Makassar. We hope to welcome you back to Claro Makassar again in the future and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Okay, the room is comfortable, breakfast is quite varied.
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Accommodation's Reply
20 Jul 2026
Dear M*a, Thank you for your review of your stay at Claro Makassar on Traveloka. We are delighted to hear that you were comfortable with the room we provided and enjoyed the varied breakfast menu. Your compliments motivate the entire Claro Makassar team to strive to maintain the quality of service, the comfort of the rooms, and to provide an even more diverse and high-quality breakfast for all guests. We hope to welcome you back to Claro Makassar on your next stay and provide you with an even better experience. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar
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Andi I. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean and close to MP mall.
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2 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Mr. Andi I. R., Thank you for your review of your stay at Claro Makassar on Traveloka. We are delighted to hear that you were satisfied with the cleanliness of our hotel and Claro Makassar's excellent location near Panakkukang Shopping Mall. Your compliments motivate the entire Claro Makassar team to strive for continued cleanliness, the best service, and to provide a comfortable stay for all guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent in guest service.
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Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. L*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you rated our service as *Excellent*. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, professional, and dedicated service to provide the best possible stay experience for all our guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent in guest service.
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1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. L*y, Thank you for reviewing your stay at Claro Makassar on Traveloka. We are delighted to hear that you rated our service as *Excellent*. Your compliments are a very meaningful reward for the entire Claro Makassar team. This motivates us to strive for friendly, professional, and dedicated service to provide the best possible stay experience for all our guests. We hope to welcome you back to Claro Makassar for your next stay and provide you with an even more memorable experience. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The elevator was full, waiting almost 30 minutes.
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. D*y, Thank you for taking the time to share your review of your stay at Claro Makassar Hotel through Traveloka. We apologize for the inconvenience you experienced regarding the approximately 30-minute wait for the elevator. We understand that this situation can be very inconvenient, especially when the hotel has a large number of guests using the elevator simultaneously. Your feedback has been taken into consideration to evaluate the management of elevator usage and the readiness of our team to handle situations with a high volume of users, in order to provide more efficient service. Thank you for your valuable feedback. We sincerely hope to welcome you again to Claro Makassar Hotel and provide you with an even more comfortable stay that meets your expectations. Sincerely, *Angiat Sinaga* General Manager, Claro Makassar Hotel
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Fidriati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very satisfied... Thank you
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Accommodation's Reply
20 Jul 2026
Dear Mr. Fidriati O.M., Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you were satisfied with your stay with us. Your compliments and gratitude are a very meaningful motivation for the entire Claro Makassar team to strive to provide the best service, maintain the comfort of our facilities, and deliver a memorable stay experience for all our guests. We hope to welcome you back to Claro Makassar Hotel for your next stay and provide you with an even more memorable experience. Sincerely, *Anguiat Sinaga* General Manager, Claro Makassar Hotel
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Wardana M. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A representative hotel for staying and meeting at MKS, very good for vacation, easy access to the toll road.
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Accommodation's Reply
20 Jul 2026
Dear Mr. Vardana M.H., Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We are delighted to hear that you found Claro Makassar Hotel to be a suitable choice for your stay and needs in Makassar. We appreciate your appreciation for the convenient location to the hotel, including easy access to the expressway, making Claro Makassar a convenient choice for both leisure and business travel. Your compliments motivate the entire Claro Makassar team to strive for the best service, facilities that cater to diverse guest needs, and a comfortable and memorable stay experience. We hope to welcome you back to Claro Makassar in the future. Sincerely, *Anguit Sinaga* General Manager, Claro Makassar Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Stayed 2 nights at this hotel, very comfortable and worth it.
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Harika P.
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
A star-rated hotel with numerous family events. Elevator waits can be 15-30 minutes for going up or down. Event flow needs improvement. Breakfast is very busy; perhaps more and more breakfast locations need to be allocated.
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Accommodation's Reply
20 Jul 2026
Dear Ms. Harika P., Thank you for taking the time to share your experience staying at Claro Makassar Hotel through Traveloka. We appreciate your positive review of Claro Makassar Hotel, which offers numerous amenities and family-friendly activities for guests to enjoy. We apologize for the inconvenience you experienced regarding the waiting time for the elevator and the relatively crowded breakfast area. We understand that this situation may reduce comfort, especially when the hotel occupancy rate is high and multiple events/activities are taking place simultaneously. Your feedback regarding the management of activity flow, elevator usage management, and breakfast area allocation is important to us. We will review this with the relevant teams so that in the future we can improve our operational management to ensure guests have a comfortable experience even when the hotel is busy. Thank you for your valuable feedback. We sincerely hope to welcome you again to Claro Makassar Hotel and provide you with an even better stay experience that meets your expectations. Sincerely, *Angkiat Sinaga* General Manager, Claro Makassar Hotel
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M***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean, the breakfast choices are very varied.
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1 people find it helpful
Number of reviews per page
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40